Communication and Control Troubleshooting Tips
December 3, 2008
H A R R I S C O R P O R A TI O N
| I P A 68 0 0 + A S I O N I P V I D E O G A T EW A Y
Release 1.2.0 | Page 37
A.2.3
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Pilot Lite or CCS Software Application Not Responding
Note:
PilotLite and CCS applications such as PilotLite or Navigator
cannot run on the same PC at the same time. Both applications can be
installed, but only one can be opened at a time.
A.2.4
+
Pilot Lite Cannot Control a Module Showing in the Control Window
Consider these questions:
1
Did you physically set the jumper for local control? If so, set this jumper to the REM position for remote control.
2
Does the card name in the control window physically match the card type in the frame?
3
Is the module properly seated in the frame? Check the positioning of the module in its slot in the frame.
4
Does the Control window indicate the device is “ready”? The device may be powered off or disconnected from the network.
A.2.5
+
Pilot Lite Status Bar Reports “Not Ready”
PilotLite reports each device’s connection status in the status bar. If the connection status message reads “Not Ready,” check the following:
1
Is the module properly seated in the frame? Check the position of the module in the frame.
2
Is the frame connected to the network? Check the device’s network connection.
If the status bar
still reports no status or “Not Ready” for the frame or device, try restarting PilotLite.
A.2.6 CCS Software Application or Remote Control Panel Does Not Communicate with Module
CCS software applications (such as CoPilot, PilotLite or Navigator) and remote control panels require the purchase and installation of an
module in an FR6802
+
frame in order to communicate remotely via Ethernet.
A.2.7 Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic hitting the network may cause an alarm query request to time out and fail. While
the query does not automatically retry, it will post an “Alarm query failed” message to the
Diagnostics
window.
To clear an “Alarm query failed” message, right-click inside the
Diagnostics
window, and then select
Refresh
from the resulting
context menu.
