icetro ISI-271THN, User Manual, Page: 44 / 56

44
Error Codes and Corrective Actions
The soft ice cream freezer may malfunction due to incorrect operation procedure or a trivial cause other
than machine defect or failure. If the following corrective actions fail to correct the problem, or the error code
is not presented below, or the same error persists, contact the nearest After Service Center.
※ Before contacting the After Service Center, turn power off, wait for five minutes, then turn power on
and start the machine again.
Error code Possible Cause Corrective Action
Release
Action
Er00 Mix Out Fall short of row material Refill row material in the
storage container
Auto release Stop
Er01 Hop. Sensor Op. Cooler sensor OPEN Sensor failure(contact A/S Center) Auto release Stop
Er02 Hop. Sensor St. Cooler sensor SHORT Sensor failure(contact A/S Center) Auto release Stop
Er03 Cyl. Sensor Op. Cooler sensor OPEN Sensor failure(contact A/S Center) Auto release Stop
Er04 Cyl. Sensor St. Cooler sensor SHORT Sensor failure(contact A/S Center) Auto release Stop
Er05 Air. Sensor Op. Condenser OPEN Sensor failure(contact A/S Center) Auto release operation
Er06 Air. Sensor St. Condenser SHORT Sensor failure(contact A/S Center) Auto release operation
Er07 EOCR
Motor over current
detected
Melt the ice cream and
restart the machine
Reset Reset operation
Er08 High Pressure Over voltage detected Clean the filter unit,
check exhaust air line
Auto release Stop
Er09 noLA Product immature yet
Refrigerant problem
(contact A/S Center)
Auto release operation
Er10 Low Voltage
Supply voltage
exceeded by -15 %
Power supply problem
(contact A/S Center)
Auto release Stop
Er11 High Voltage
Supply voltage
exceeded by +15 %
Power supply problem
(contact A/S Center)
Reset Stop
Er12 Draw Switch Er. Discharge lever error Lift the discharge lever . Auto release operation
Er13 Condensor OH
Abnormal temperature of
condenser
Check the vent for clogging. Auto release operation
Er14 Motor Belt Er. Defective drive shaft
Melt the ice cream and
restart the machine
Reset Reset operation
Er15 EEPROM Error EEPROM fault pcb fault(contact A/S Center) Reset operation
Er16 Reverse Phase Reverse phase sensing Power supply problem
(contact A/S Center)
Auto release Stop
Er17 Heating Error
Defective sterilization
function
Replace the ice cream row
material and clean the machine
Other
operation
operation
Er18 Cover Error Defective dasher cover Mount the dasher cover
at correct position
Auto release Stop
Er19 Eva. Sensor Op. Eva. Sensor OPEN Sensor failure(contact A/S Center) Auto release operation
Er20 Eva. Sensor St. Eva. Sensor SHORT Sensor failure(contact A/S Center) Auto release operation
Er21 Motor Power Er.
Failed to detect electric
motor current
Machine failure
(contact A/S Center)
After reset
release
Reset operation
Er22 Power Fail Er. Power turned off
Taking place in blackout
(no corrective action)
Auto release operation
Er30 Vend Error
Defective main body
of the dispenser
Turn power ON and OFF,
then restart the machine
After reset
releaseReset
Stop
Er33 Piston NO Er. Piston No. input error
Remove the foreign matter
from the piston travel way
After reset Stop
Er34 Piston NC Er. Piston NC. input error
Remove the foreign matter
from the piston travel way
After reset Stop