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Troubleshooting
Problem:
Installation CD does not automatically start.
Solution:
If the CD-ROM does not start the Install software automatically, it could be
that the computer is running other applications that are interfering with the
CD drive.
1. If the Install screen does not appear within 15—20 seconds, open up
your CD-ROM drive by double-clicking on the “My Computer” icon that
is located on your desktop.
2. Next, double-click on the CD-ROM drive that the Install Software CD
has been placed in to start the installation.
3. The Install should start within a few seconds. If, instead, a window
appears showing the files on the CD, double-click on the icon labeled
“EasyInstall.exe”.
Problem:
•
The Install software completed installation, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is off.
Solution:
If you cannot connect to the Internet, the “Signal” light is on, and the
“Connect” light is off, the problem may be your connection type may not
match the ISP’s connection.
•
If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address. Please
refer to the section entitled “Alternate Setup Method” for details on
changing this setting.
•
If you are still unable to access the Internet after verifying these
