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IBM x3100 M5 Type 5457, Installation And Service Manual

The IBM x3100 M5 Type 5457 is a high-performance server designed for small businesses. To ensure seamless setup and maintenance, be sure to download the free Installation and Service Manual from manualshive.com. This comprehensive manual provides step-by-step instructions and troubleshooting tips to keep your product running smoothly.

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806f050d-0404ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 4)

Explanation:

This message is for the use case when an implementation has detected that an Array is Critical.

May also be shown as 806f050d0404ffff or 0x806f050d0404ffff

Severity:

Error

Alert Category:

Critical - Hard Disk drive

Serviceable:

Yes

CIM Information: Prefix:

PLAT and

ID:

0174

SNMP Trap ID:

5

Automatically notify Support:

No

User response:

1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

2.

Make sure that the SAS cable is connected correctly.

3.

Replace the SAS cable.

4.

Check backplane cable connection.

5.

Replace the RAID adapter.

6.

Replace the hard disk drive that is indicated by a lit status LED.

806f050d-0405ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 5)

Explanation:

This message is for the use case when an implementation has detected that an Array is Critical.

May also be shown as 806f050d0405ffff or 0x806f050d0405ffff

Severity:

Error

Alert Category:

Critical - Hard Disk drive

Serviceable:

Yes

CIM Information: Prefix:

PLAT and

ID:

0174

SNMP Trap ID:

5

Automatically notify Support:

No

User response:

1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

2.

Make sure that the SAS cable is connected correctly.

3.

Replace the SAS cable.

4.

Check backplane cable connection.

5.

Replace the RAID adapter.

6.

Replace the hard disk drive that is indicated by a lit status LED.

806f050d-0404ffff • 806f050d-0405ffff

434

System x3100 M5 Type 5457: Installation and Service Guide

Summary of Contents for x3100 M5 Type 5457

Page 1: ...System x3100 M5 Type 5457 Installation and Service Guide ...

Page 2: ......

Page 3: ...System x3100 M5 Type 5457 Installation and Service Guide ...

Page 4: ...age 651 Notices on page 655 the Warranty Information document and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD Third Edition September 2014 Copyright IBM Corporation 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...rature enhancement kit 80 Completing the installation 82 Replacing the bezel 83 Replacing the lower bezel 84 Replacing the upper bezel 84 Replacing the air baffle 85 Replacing the side cover 87 Connecting the cables 89 Updating the server configuration 91 Connecting external devices 91 Installing the server in a rack 91 Chapter 3 Configuration information and instructions 93 Updating the firmware ...

Page 6: ...acing structural parts 180 Removing the side cover 180 Replacing the side cover 182 Removing the air baffle 184 Replacing the air baffle 185 Removing the bezel 186 Replacing the bezel 188 Removing the lower bezel 189 Replacing the lower bezel 190 Removing the upper bezel 191 Replacing the upper bezel 192 Removing the hard disk drive cage 193 Replacing the hard disk drive cage 196 Removing the batt...

Page 7: ...e test results 631 DSA system management test results 635 DSA tape drive test results 646 Appendix D Getting help and technical assistance 651 Before you call 651 Using the documentation 652 Getting help and information from the World Wide Web 652 How to send DSA data to IBM 652 Creating a personalized support web page 653 Software service and support 653 Hardware service and support 653 IBM Taiwa...

Page 8: ...vi System x3100 M5 Type 5457 Installation and Service Guide ...

Page 9: ...dukt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Copyright IBM Corp 2014 vii ...

Page 10: ...te produktet Antes de instalar este produto leia as Informações sobre Segurança Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten viii System x3100 M5 Type 5457 Installation and Service Guide ...

Page 11: ... or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when the...

Page 12: ...e than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable part...

Page 13: ...Statement 4 CAUTION Use safe practices when lifting 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnect...

Page 14: ...ver on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 26 xii ...

Page 15: ... Safety Information Statement 2 DANGER v Always lower the leveling pads on the rack cabinet v Always install stabilizer brackets on the rack cabinet v Always install servers and optional devices starting from the bottom of the rack cabinet v Always install the heaviest devices in the bottom of the rack cabinet Safety xiii ...

Page 16: ...xiv System x3100 M5 Type 5457 Installation and Service Guide ...

Page 17: ...s which help increase performance and reliability For more information see What your server offers on page 14 and Reliability availability and serviceability on page 17 You can obtain up to date information about the server and other IBM server products at http www ibm com systems x At http www ibm com supportportal you can create a personalized support page by identifying IBM products that are of...

Page 18: ...erial number are on the ID label on the front of the server as shown in the following illustrations for the respective 4U and 5U server models Note The illustrations in this document might differ slightly from your hardware Model number and serial number Figure 1 Location of model type serial number of the 4U server model with non hot swap power supplies 2 System x3100 M5 Type 5457 Installation an...

Page 19: ...er support In addition the system service label which is on the cover of the server provides a QR code for mobile access to service information You can scan the QR code using a QR code reader and scanner with a mobile device and get quick access to the IBM Service Information website The IBM Service Information website provides additional information for parts installation and replacement videos a...

Page 20: ...plays the documents in the language for that region if available If a document is not available in the language for that region the English language version is displayed Use one of the following procedures to start the Documentation Browser v If Autostart is enabled insert the CD into the CD or DVD drive The Documentation Browser starts automatically v If Autostart is disabled or is not enabled fo...

Page 21: ... Important Notices This document is in printed format and comes with the server It contains information about the safety environmental and electronic emission notices for your IBM product v Environmental Notices and User Guide This document is in PDF format on the IBM Documentation CD It contains translated environmental notices v IBM License Agreement for Machine Code This document is in PDF on t...

Page 22: ...ntion notice is placed just before the instruction or situation in which damage might occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation v Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you ...

Page 23: ...tion RAID controllers depending on the model v ServeRAID H1110 SAS SATA Controller that provides RAID levels 0 1 and 10 v ServeRAID C100 capabilities that support RAID levels 0 1 and 10 RAID 5 upgrade available for IBM System x v ServeRAID M1115 SAS SATA Controller that provides RAID levels 0 1 and 10 RAID 5 upgrade available for IBM System x Environment v Power on Temperature 5 C to 40 C 40 F to ...

Page 24: ...nch half high bays one optical drive installed v Four 3 5 inch hard disk drive bays Attention As a general consideration do not mix standard 512 byte and advanced 4 KB format drives in the same RAID array because it might lead to potential performance issues Integrated functions v Integrated management module II IMM2 which consolidates multiple management functions in a single chip v BroadCom 5717...

Page 25: ... the power management optional features in use 2 The noise emission level stated is the declared upper limit sound power level in bels for a random sample of machines All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296 EU Regulation 617 2013 Technical Documentation International Business Machines Corporation New Orchard Road Armonk New York 10504 http ww...

Page 26: ...iency of Internal Ac Dc and Dc Dc Power Supplies The following information is a summary of the features and specifications of the 5U server model with hot swap power supplies For the 4U server model with non hot swap power supplies please see the above sub section Depending on the model some features might not be available or some specifications might not apply Microprocessor depending on the mode...

Page 27: ...5 SAS SATA Controller that provides RAID levels 0 1 and 10 RAID 5 upgrade available for IBM System x Environment v Power on Temperature 5 C to 40 C 40 F to 104 F up to 950 mm 3 117 ft above 950 m derated maximum air temperature is 1 C 175 m Humidity non condensing 12 C dew point 10 4 F and 8 85 relative humidity Maximum dew point 24 C 75 F Maximum altitude 3 050 m 10 000 ft and 5 C to 28 C 41 F to...

Page 28: ... format drives in the same RAID array because it might lead to potential performance issues Integrated functions v Integrated management module II IMM2 which consolidates multiple management functions in a single chip v BroadCom 5717 Gb Ethernet controller with TCP IP Offload Engine TOE and Wake on LAN support v Integrated SATA controller v Seven Universal Serial Bus USB ports Two USB 3 0 ports on...

Page 29: ...f machines All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296 EU Regulation 617 2013 Technical Documentation International Business Machines Corporation New Orchard Road Armonk New York 10504 http www ibm com customersupport For more information on the energy efficiency program go to http www ibm com systems x hardware energy star index html Product Typ...

Page 30: ...a single chip on the server system board Some of the features that are unique to the IMM2 are enhanced performance expanded compatibility with blade servers higher resolution remote video expanded security options and Feature on Demand enablement for hardware and firmware options For additional information see Using the Integrated Management Module II IMM2 on page 105 and the Integrated Management...

Page 31: ...able for purchase Hypervisor is virtualization software that enables multiple operating systems to run on a host system at the same time Install the USB flash device in the USB embedded hypervisor flash device connectors on the system board see System board internal connectors on page 30 See Using the embedded hypervisor on page 109 for additional information v Features on Demand If a Features on ...

Page 32: ... four PCI interface slots The slots can support PCI Express or PCI X adapters See Replacing an adapter on page 269 for detailed information v Large system memory capacity The server supports up to 32 GB of system memory when unbuffered DIMMs are installed The memory controller supports error correcting code ECC and non error correcting code for up to 4 industry standard PC3 10600R 999 single rank ...

Page 33: ...c memory downsizing on error detection v Automatic restart on nonmaskable interrupt NMI v Automatic Server Restart ASR logic supporting a system restart when the operating system becomes unresponsive v Automatic server restart after a power failure based on the UEFI setting v Availability of microcode level v Boot block recovery v Built in menu driven setup system configuration and redundant array...

Page 34: ...r basic management which means instant out of the box business value The common tasks include discovery inventory configuration system health monitoring updates event notification automation for managed systems hardware log power and light path The IBM Systems Director web and command line interfaces provide a consistent interface that is focused on driving these common tasks and capabilities v Di...

Page 35: ...e 34 Front view The following illustrations respectively show the controls LEDs and connectors on the front of the 4U and 5U server models DVD drive activity LED green DVD eject button USB 2 USB 1 Power on LED Power control button Hard disk drive activity LED System error LED Figure 4 Front view of 4U server model with non hot swap power supplies bezel installed Chapter 1 The IBM System x3100 M5 T...

Page 36: ... Front view of 4U server model with non hot swap power supplies bezel removed DVD drive activity LED green DVD eject button Front information panel Power on LED Power control button Hard disk drive activity LED System error LED USB 2 USB 1 Figure 6 Front view of 5U server model with hot swap power supplies lower and upper bezel installed 20 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 37: ...ellow Figure 7 Front view of 5U server model with hot swap power supplies lower and upper bezel installed Eight 2 5 hard disk drive configuration Activity LED green Error LED yellow Figure 8 Front view of 5U server model with hot swap power supplies lower and upper bezel installed Four 3 5 hard disk drive configuration Chapter 1 The IBM System x3100 M5 Type 5457 server 21 ...

Page 38: ...D When this LED is lit it indicates that the DVD drive is in use v Hot swap hard disk drive activity LED some models On some server models each hot swap drive has a hard disk drive activity LED When this green LED is flashing it indicates that the drive is in use When the drive is removed this LED also is visible on the SAS SATA backplane next to the drive connector The backplane is the printed ci...

Page 39: ... link status LED Figure 9 Rear view of 4U server model with non hot swap power supplies no power supply LEDs present Power connector Serial 1 Com1 USB connectors Ethernet connector 1 Video Ethernet transmit receive activity LED Ethernet link status LED Ethernet connector 2 Ethernet transmit receive activity LED Ethernet link status LED AC Power LED green DC power LED green Fault error LED yellow F...

Page 40: ...t allows you to blue screen the server and take a memory dump use this button only when directed by the IBM service support You might have to use a pen or the end of a straightened paper clip to press the button v Ethernet connector Use either of these connectors to connect the server to a network When you use the Ethernet 1 connector the network can be shared with the IMM2 through a single networ...

Page 41: ...y You can turn on the server by pressing the power on button Procedure 1 Press the power on button to turn on the server 2 The server can also be turned on in any of the following ways v If a power failure occurs while the server is turned on the server will restart automatically when power is restored v If your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on ...

Page 42: ...ht have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Procedure The server can be turned off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off a...

Page 43: ... compat us 2 Use the best practices to apply current firmware and device driver updates for the server and optional devices To download the IBM System x Firmware Update Best Practices document go to www ibm com support entry portal docdisplay lndocid MIGR 5082923 brandind 5000008 Additional hints and tips are available from the following sites v IBM support http www ibm com supportportal v System ...

Page 44: ...evices 3 Save the DSA log as a file and send it to IBM For information about transferring data and logs see How to send DSA data to IBM 4 To ship the server repackage it in the original undamaged packing material and observe IBM procedures for shipping Support information for IBM Business Partners is available at http www ibm com partnerworld How to send DSA data to IBM Use the IBM Enhanced Custom...

Page 45: ...rver components in 5U server models with hot swap power supplies The illustrations in this document might differ slightly from your hardware 4U chassis assembly Side cover assembly Microprocessor Heat sink Power supply fixed Memory Hard disk drive System fan rear DVD ROM drive Bezel Air baffle Front USB connector assembly Operator information panel assembly System board Figure 12 Server components...

Page 46: ...onal procedures that you might have to perform before you remove or install the component System board internal connectors This section contains information regarding the system board internal connectors The following illustration shows the internal connectors on the system board Side cover with lock Power supply redundant Rear retention bracket for 5U chassis adapter 5U chassis assembly DVD ROM d...

Page 47: ...ackplane power connector Operator information panel connector SATA2 SATA1 SATA0 SATA3 SATA4 SATA5 Front USB connector USB tape drive connector USB hypervisor connector PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 Battery Fan 2 connector Microprocessor DIMM 1 DIMM 2 DIMM 3 DIMM 4 Thermal sensor connector Figure 14 Internal connectors on system board Chapter 2 Installing optional devices 31 ...

Page 48: ...ion regarding the system board switches and jumpers Video Serial COM1 NMI button Ethernet connector 2 USB connectors 3 4 Ethernet connector 1 USB connectors 1 2 Figure 15 External connectors on system board 32 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 49: ...S page CLR RTC 1 Clear CMOS jumper v Pins 1 and 2 Keep CMOS data default v Pins 2 and 3 Clear CMOS data Note 1 If no jumper is present the server responds as default 2 Changing the position of the boot block jumper from pins 1 and 2 to pins 2 and 3 for 5 seconds before the server is turned on alters which flash ROM page is loaded Do not change the jumper pin position after the server is turned on ...

Page 50: ... board LEDs The following illustration shows the LEDs on the system board Note When you disconnect the power source from the server you lose the ability to view the LEDs because the LEDs are not lit when the power source is removed Before you disconnect the power source make a note of which LEDs are lit including the LEDs that are lit on the operation information panel and LEDs inside the server o...

Page 51: ... the latest level of code is supported for the cluster solution before you update the code For additional information about tools for updating managing and deploying firmware see the ToolsCenter for System x and BladeCenter at http www ibm com support entry portal docdisplay lndocid TOOL CENTER v Before you install optional hardware make sure that the server is working correctly Start the server a...

Page 52: ...you are finished working on the server reinstall all safety shields guards labels and ground wires System reliability guidelines The system reliability guidelines to ensure proper system cooling To help ensure proper system cooling and system reliability make sure that the following requirements are met v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC sh...

Page 53: ...paper clips hairpins and screws into the server Handling static sensitive devices Use this information to handle static sensitive devices Attention Static electricity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge...

Page 54: ...ords and all external cables see Turning off the server on page 26 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Unscrew the two chassis screws on the rear side of the server 5 Pull the rear side cover handle and push the front side cover handle at the same time Attention For proper cooling and airflow rep...

Page 55: ... air baffle This procedure applies only to 4U server models with non hot swap power supplies To remove the air baffle complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Turning off the server on page 26 3 Unlock and remove the ...

Page 56: ...lies When you work with some devices on 4U server models with non hot swap power supplies such as the drives in bays 3 through 6 you must first remove the bezel to access the devices 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Press the button on the left edge of the bezel then rotate the left side of the bezel away from the server until it disengag...

Page 57: ...tions and use any packaging materials for shipping that are supplied to you Figure 21 Bezel removal for 4U server model with non hot swap power supplies 1 Figure 22 Bezel removal for 4U server model with non hot swap power supplies 2 Chapter 2 Installing optional devices 41 ...

Page 58: ...t swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Press the blue colored release button on the right side of the lower bezel and rotate the lower bezel downward to disengage from the chassis 4 If you are instructed to return the lower bezel follow all packaging instructions and use any packaging materials for shipping that are suppl...

Page 59: ...n off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Carefully pull the two bezel clips on the left side of the upper bezel then rotate the upper bezel to the right side of the server to disengage the two right side ta...

Page 60: ...ility on page 98 v The maximum operating speed of the server is determined by the slowest DIMM in the server v If you install a pair of DIMMs in DIMM connectors 1 and 3 the size and speed of the DIMMs that you install in DIMM connectors 1 and 3 must match each other However they do not have to be the same size and speed as the DIMMs that are installed in DIMM connectors 2 and 4 v You can use compa...

Page 61: ... DIMMs UDIMMs The following notes provide information that you must consider when you install UDIMMs v The memory channels run at the lowest common frequency of the DIMMs installed v The UDIMM options that are available for the server are 1 GB 2 GB 4 GB and 8 GB when available DIMMs v The server supports up to two single rank or dual rank UDIMMs per channel The following table lists the supported ...

Page 62: ...use an electrostatic discharge wrist strap or other grounding system when you work inside the server with the power on To install a DIMM on 4U server models with non hot swap power supplies complete the following steps For the 5U server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 Fan 1...

Page 63: ...otective package that contains the DIMM to any unpainted metal surface on the outside of the server Then remove the DIMM from the package 9 Turn the DIMM so that the DIMM keys align correctly with the connector 10 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector 11 Firmly press the DIMM straight down into the connector by applyin...

Page 64: ...eaking the retaining clips or damaging the DIMM connectors open and close the clips gently 7 Touch the static protective package that contains the DIMM to any unpainted metal surface on the server Then remove the new DIMM from the package 8 Turn the DIMM so that the DIMM keys align correctly with the connector 9 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at...

Page 65: ...to eight 2 5 hot swap SATA SAS hard disk drives or four 3 5 hot swap SATA SAS hard disk drives The following figure shows the location of the four 3 5 simple swap hard disk drive bays in the 4U server model with non hot swap power supplies The following figure shows the location of the eight 2 5 hot swap hard disk drive bays in the 5U server model with hot swap power supplies Bay 1 Bay 2 Bay 3 Bay...

Page 66: ...hat you must consider when installing a drive Bay 1 Bay 2 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 3 Bay 9 Bay 10 Figure 29 Location of the eight 2 5 hot swap hard disk drive bays in the 5U server model with hot swap power supplies Bay 1 Bay 2 Bay 4 Bay 5 Bay 6 Bay 3 Figure 30 Location of the four 3 5 hot swap hard disk drive bays in the 5U server model with hot swap power supplies 50 System x3100 M5 Typ...

Page 67: ...t us Installing a DVD drive Use this information to install a DVD drive If you are replacing a removed drive with a new drive make sure that v You have all the cables and other equipment that are specified in the documentation that comes with the new drive v You have checked the instructions that come with the new drive to determine whether you must set any switches or jumpers in the drive v You h...

Page 68: ...e front and then attach the cables 3 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 4 Remove the bezel see Removing the bezel on page 40 5 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 6 Remove the side cover see Removing the side cover on page 38 7 Touch...

Page 69: ...i and Installation guidelines on page 35 2 Follow the instructions that come with the drive to set jumpers or switches if there are any Note You might find it easier to install the new drive from the front and then attach the cables 3 Turn off the server and all attached devices then disconnect all power cords and external cables 4 Unlock and remove the side cover see Removing the side cover on pa...

Page 70: ...Push the drive into the bay 11 Connect the power and signal cables to the drive Note Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs If you have other devices to install do so now Otherwise go to Completing the installation on page 82 Drive retainer clip Figure 32 DVD drive installation for 5U se...

Page 71: ...the bezel see Removing the bezel on page 40 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Remove the side cover see Removing the side cover on page 38 6 Remove the air baffle see Removing the air baffle on page 39 7 Touch the static protective package that contains the drive to any unpainted metal surface ...

Page 72: ...ap power supplies please see the above sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper ...

Page 73: ...e and make sure that the other end of this cable is connected into the applicable connector on the system board 12 Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs Drive retainer clip Figure 34 Drive retainer clip installation for 5U server model with hot swap power supplies Drive retainer clip Ta...

Page 74: ... information Install the drives starting from the top bay to the bottom bay bay 3 4 5 and then 6 The following tables list the IDs of the hard disk drives Table 8 IDs of simple swap drives Drive bay HDD ID 3 0 4 1 5 2 6 3 v The simple swap SATA hard disk drives connect to the SATA 0 through SATA 3 connectors on the system board as follows System board end cable connector 0 connects to the SATA 0 c...

Page 75: ...le swap SATA hard disk drive on 4U server models with non hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and peripheral devices and disconnect all external cables and power cords 3 Remove the bezel see Removing the bezel on page 40 4 Touch the static protective package that contai...

Page 76: ...proper system cooling do not operate the server for more than 10 minutes without at least one hard disk drive installed in the drive bay v You do not have to turn off the server to install hot swap drives in the hot swap drive bays To install a hot swap hard disk drive on the 5U server model that have hot swap power supplies complete the following steps The following illustration shows the install...

Page 77: ...2 5 inch hot swap hard disk drive Drive handle Activity LED green Error LED yellow Release latch Figure 37 2 5 hot swap hard disk drive installation for 5U server model with hot swap power supplies 3 5 inch hot swap hard disk drive Drive handle Activity LED green Error LED yellow Figure 38 3 5 hot swap hard disk drive installation for 5U server model with hot swap power supplies Chapter 2 Installi...

Page 78: ...er Use this information to install an adapter Attention When installing the Intel x520 Dual Port 10GbE SFP adapter option part number is 49Y7960 the maximum number that can be installed in the server is two For the locations of the expansion slots and connectors please see System board internal connectors on page 30 To install a replacement adapter on 4U server models with non hot swap power suppl...

Page 79: ...t covers must be installed on all vacant slots This maintains the electronic emissions standards of the server and ensures proper ventilation of server components 14 Carefully grasp the adapter by the top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Make sure that the adapter is correctly seated in the expansion slot before...

Page 80: ...e the rear adapter retention bracket into place so that the hole in the opposite hinge point snaps into place over the hinge pin on the chassis Adapter Figure 40 Adapter installation for 4U server model with non hot swap power supplies Figure 41 Rear adapter retention bracket installation for 4U server model with non hot swap power supplies 64 System x3100 M5 Type 5457 Installation and Service Gui...

Page 81: ...l peripheral devices then disconnect the power cords and all external cables 6 Unlock and remove the side cover see Removing the side cover on page 38 7 Carefully turn the server on its side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 8 Rotate the rear adapter retention bracket to the open unlocked position 9 Remove the expansion slot cov...

Page 82: ... disconnect all power cords and external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the side cover on page 38 5 Remove the air baffle see Removing the air baffle on page 39 6 Touch the static protective package that contains the microprocessor to any unpainted m...

Page 83: ...ng installation observe the following information v The microprocessor has two notches that are keyed to two tabs on the sides of the socket v A triangle shaped indicator on one corner of the microprocessor points to a 45 degree angle on the system board v Do not use excessive force when you press the microprocessor into the socket 10 Close the microprocessor bracket frame then close the microproc...

Page 84: ... that you disconnected during the removal of the old microprocessor 13 Secure the SATA signal cables with the retention clips 14 Install the air baffle see Replacing the air baffle on page 185 If you have other devices to install do so now Otherwise go to Completing the installation on page 82 To install the microprocessor and heat sink on the 5U server model with hot swap power supplies complete ...

Page 85: ...nd system board 8 Carefully grasp the microprocessor and place the microprocessor into the microprocessor socket Note To maintain correct orientation between the microprocessor and the microprocessor socket during installation observe the following information v The microprocessor has two notches that are keyed to two tabs on the sides of the socket v A triangle shaped indicator on one corner of t...

Page 86: ...orce Important Do not touch the thermal material on the bottom of the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated contact your service technician 11 Reconnect any cables that you disconnected during the removal of the old microprocessor 12 Rotate the rear adapter retention bracket to the closed locked p...

Page 87: ...aged or contaminated thermal grease on the microprocessor and heat sink complete the following steps 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Make sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wip...

Page 88: ... supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Touch the static protective package that contains the non hot swap power supply to any unpainted metal surface on the server then remove the power supply from the package and place it on a static protective surface 3 Turn off the server and all attached devices then d...

Page 89: ...abs on the opening 9 Install the screws that secure the power supply to the chassis If you have other devices to install do so now Otherwise go to Completing the installation on page 82 Figure 49 Non hot swap power supply alignment with chassis for 4U server models with non hot swap power supplies Tabs Figure 50 Non hot swap power supply installation for 4U server models with non hot swap power su...

Page 90: ...lel operation In the event of a power supply failure the redundant power supply continues to power the system The server supports a maximum of two power supplies v The server can run fully configured with one power supply For redundancy support you must install the second hot swap power supply Note You cannot mix high efficiency and non high efficiency power supplies in the server Statement 5 CAUT...

Page 91: ...ply filler for proper cooling To install a hot swap power supply on the 5U server model with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Touch the static protective package that contains the hot swap power supply to any unpainted metal surface on the server then remove the power supply from the pa...

Page 92: ...he adapter slots on the system board you must install the IBM Thermal Solution Fan kit option to ensure proper cooling and airflow to the system For 4U server models with non hot swap power supplies the part number is 46W9177 For 5U server models with hot swap power supplies the part number is 00Y8200 To install the thermal solution fan kit on 4U server models with non hot swap power supplies comp...

Page 93: ...eting the installation on page 82 To install the thermal solution fan kit on 5U server models with hot swap power supplies complete the following steps For the 4U server model with non hot swap power supplies please see the above sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all ...

Page 94: ...t operate the server for more than 30 minutes with the side cover removed To install the battery holder into 5U server models with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the si...

Page 95: ...er devices to install do so now Otherwise go to Completing the installation on page 82 Battery holder Figure 54 Battery holder insertion into bracket for 5U server models with hot swap power supplies 1 2 Figure 55 Securing battery holder to chassis for 5U server models with hot swap power supplies Chapter 2 Installing optional devices 79 ...

Page 96: ...vices then disconnect all power cords and external cables 3 Remove the bezel see Removing the bezel on page 40 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Remove the side cover see Removing the side cover on page 38 6 Insert the thermal sensor board into the thermal sensor holder Attach the holder onto t...

Page 97: ...ices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper bezel see Removing the upper bezel on page 43 6 Insert the thermal sensor board into the thermal sensor holder Attach the holder onto the server by fitting it onto the hook Make sure th...

Page 98: ... 4 If you removed the air baffle reinstall it see Replacing the air baffle on page 85 5 If you removed the side cover reinstall it see Replacing the side cover on page 87 6 Reconnect the cables and power cords see Connecting the cables on page 89 7 Update the server configuration see Updating the server configuration on page 91 8 Start the server Confirm that it starts correctly and recognizes the...

Page 99: ...following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Insert the three tabs on the bezel into the corresponding holes in the front of the server 3 Rotate the bezel to the server until it locks securely into place Figure 59 Bezel installation for 4U server model with non hot swap power supplies Chapter 2 Installing optional devices 83 ...

Page 100: ...d release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place Replacing the upper bezel This procedure applies only to the 5U server model with hot swap power supplies To install the upper bezel on the 5U server model with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Install...

Page 101: ...ver models with non hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Align the tabs on the air baffle with the slots on the chassis 3 Lower the air baffle into the server Attention v Make note of the microprocessor power cable routing as the cable may interfere with the air baffle installation Bezel cl...

Page 102: ...airflow reinstall the air baffle before you turn on the server Operating the server with the air baffle removed might damage server components Microprocessor power cable Figure 62 Microprocessor power cable routing when installing air baffle for 4U server model with non hot swap power supplies 86 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 103: ...Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Make sure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server Also make sure that all internal cables are correctly routed 3 Carefully turn the server on its side so that it is lying flat with the cover facing up A...

Page 104: ...ents are installed and seated correctly and that you have not left loose tools or parts inside the server Also make sure that all internal cables are correctly routed 3 If you removed the upper and lower bezels reinstall them before you replace the side cover see Replacing the lower bezel on page 190 and Replacing the upper bezel on page 192 4 Position the lip at the bottom edge of the side cover ...

Page 105: ...he cable end with the color of the connector For example match a blue cable end with a blue panel connector a red cable end with a red connector and so on The following illustration shows the input output I O connectors on the rear of the rear of 4U server models with non hot swap power supplies Key lock Cover release latch Figure 65 Side cover installation for 5U server model with hot swap power ...

Page 106: ...t I O connectors on the rear of 4U server models with non hot swap power supplies Video Serial Com1 Ethernet connector 2 USB connectors AC Power LED green DC power LED green Fault error LED yellow Power connectors Ethernet transmit receive activity LED Ethernet link status LED Ethernet connector 1 Figure 67 Input output I O connectors on the rear of 5U server models with hot swap power supplies 90...

Page 107: ...l a supported optional adapter you can attach external devices to the server To attach an external device complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices 3 Follow the instructions that come with the device to prepare it for installation and to connect it to the server Note If you ...

Page 108: ...between the EIA bracket and lower bezel will be roughly 67 mm In light of this distance please make sure your rack cabinet door can fully close before you begin to install the system in the rack cabinet 92 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 109: ...dateXpress System Pack or UpdateXpress CD image An UpdateXpress System Pack contains an integration tested bundle of online firmware and device driver updates for your server Use UpdateXpress System Pack Installer to acquire and apply UpdateXpress System Packs and individual firmware and device driver updates For additional information and to download the UpdateXpress System Pack Installer go to t...

Page 110: ...s software setup tools and installation tools that are designed for the server Use this CD during the installation of the server to configure basic hardware features such as an integrated SAS SATA controller with RAID capabilities and to simplify the installation of your operating system For information about using this CD see Using the ServerGuide Setup and Installation CD on page 96 v Integrated...

Page 111: ...software The server provides Features on Demand software RAID support You can purchase a Features on Demand software upgrade key for RAID For more information see Enabling Features on Demand RAID software on page 111 v IBM Advanced Settings Utility ASU program Use this program as an alternative to the Setup utility for modifying UEFI settings and IMM settings Use the ASU program online or out of b...

Page 112: ...ation during setup to configure the hardware The ServerGuide simplifies the operating system installations by providing updated device drivers and in some cases installing them automatically You can download a free image of the ServerGuide Setup and Installation CD from http www ibm com support entry portal docdisplay lndocid SERV GUIDE In addition to the ServerGuide Setup and Installation CD you ...

Page 113: ...ogram can reduce the time it takes to install an operating system It provides the device drivers that are required for your hardware and for the operating system that you are installing This section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup proce...

Page 114: ...characteristics of the server and the order of startup devices v Set and change settings for advanced hardware features v View set and change settings for power management features v View and clear error logs v Change interrupt request IRQ settings v Resolve configuration conflicts Starting the Setup utility Use this information to start up the Setup utility About this task To start the Setup util...

Page 115: ...mware the integrated management module and diagnostics code and the version and date This choice is on the full Setup utility menu only v System Settings Select this choice to view or change the server component settings Adapters and UEFI Drivers Select this choice to view information about the UEFI 1 10 and UEFI 2 0 compliant adapters and drivers installed in the server Processors Select this cho...

Page 116: ...ce Select this choice to enable or disable the Ethernet over USB interface on IMM The default is Enable Network Configuration Select this choice to view the system management network interface port the IMM MAC address the current IMM IP address and host name define the static IMM IP address subnet mask and gateway address specify whether to use the static IP address or have DHCP assign the IMM2 IP...

Page 117: ...the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions For example you can define a startup sequence that checks for a disc in the CD RW DVD drive then checks the hard disk drive and then checks a network adapter This choice is on the full Setup utility menu only v Boot Manager Select this choice to view add delete or change the device ...

Page 118: ...it limits access to the full Setup utility menu If an administrator password is set the full Setup utility menu is available only if you type the administrator password at the password prompt See Administrator password on page 104 for more information Clear Administrator Password Select this choice to clear an administrator password See Administrator password on page 104 for more information v Sav...

Page 119: ...he power on password A user who types the power on password has access to only the limited Setup utility menu the user can set change and delete the power on password if the system administrator has given the user that authority Power on password If a power on password is set when you turn on the server you must type the power on password to complete the system startup You can use any combination ...

Page 120: ... and Down arrow keys to select an item from the menu and press Enter Results The next time the server starts it returns to the startup sequence that is set in the Setup utility Starting the backup server firmware Use this information to start the backup server firmware The system board contains a backup copy area for the server firmware This is a secondary copy of the server firmware that you upda...

Page 121: ...IMM2 might be configured to watch for the operating system watchdog timer and reboot the system after a timeout if the ASR feature is enabled Otherwise the IMM2 allows the administrator to generate a nonmaskable interrupt NMI by pressing an NMI button on the light path diagnostics panel for an operating system memory dump ASR is supported by IPMI v A virtual media key which enables remote presence...

Page 122: ...ormation about IMM2 see the Integrated Management Module II User s Guide at http www 947 ibm com support entry portal docdisplay lndocid migr 5086346 Using the remote presence and blue screen capture features The remote presence and blue screen capture features are integrated functions of the integrated management module II IMM2 The remote presence feature provides the following functions v Remote...

Page 123: ... FE 5E AA D0 5 Convert the first pair of hexadecimal characters to binary for example 5 0101 C 1100 which results in 01011100 F3 FC FF FE 5E AA D0 6 Flip the 7th binary character from left 0 to 1 or 1 to 0 which results in 01011110 F3 FF FE 5E AA D0 7 Convert the binary back to hexadecimal for example 5E F3FCFFFE5EAAD0 Obtaining the IP address for the IMM Use this information to obtain the IP addr...

Page 124: ...sing the IMM for the first time you can obtain the user name and password from your system administrator All login attempts are documented in the system event log Note The IMM is set initially with a user name of USERID and password of PASSW0RD with a zero not a the letter O You have read write access You must change the default password the first time you log on 3 Click Log in to start the sessio...

Page 125: ... F1 Setup is displayed press F1 3 From the Setup utility main menu select Boot Manager 4 Select Add Boot Option then select Generic Boot Option Embedded Hypervisor Press Enter and then select Esc 5 Select Change Boot Order Change the order Use the Up arrow and Down Arrow keys to select Embedded Hypervisor and use the plus and minus keys to move Embedded Hypervisor in the boot order When Embedded H...

Page 126: ...le or cables to the server power cycle For more information on Features on Demand FoD including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Director see the IBM System x Features on Demand User s Guide at http www ibm com systems x fod under the Help section You do not have to set any jumpers or configure the controllers However...

Page 127: ...not type the administrator password a limited Setup utility menu is available 3 Select System Settings Storage 4 Press Enter to refresh the list of device drivers 5 Select the device driver for your RAID controller and press Enter 6 Follow the instructions in the documentation for your RAID controller IBM Advanced Settings Utility program The IBM Advanced Settings Utility ASU program is an alterna...

Page 128: ...BM Systems Director than what comes with the server is shown in the drop down list follow the instructions on the web page to download the latest version 2 Install the IBM Systems Director program Installing updates with your management server is connected to the Internet About this task If your management server is connected to the Internet to locate and install updates and interim fixes complete...

Page 129: ...all to start the installation wizard Updating the Universal Unique Identifier UUID The Universal Unique Identifier UUID must be updated when the system board is replaced Use the Advanced Settings Utility to update the UUID in the UEFI based server About this task The ASU is an online tool that supports several operating systems Make sure that you download the version for your operating system You ...

Page 130: ...ernal LAN USB IP address The default value is 169 254 95 118 imm_user_id The IMM account 1 of 12 accounts The default value is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note If you do not specify any of these parameters ASU will use the default values When the default values are used and ASU is unable to access the IMM using ...

Page 131: ...om a client the host and the imm_external_ip address are required parameters host imm_external_ip user imm_user_id password imm_password Where imm_external_ip The external IMM LAN IP address There is no default value This parameter is required imm_user_id The IMM account 1 of 12 accounts The default value is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0R...

Page 132: ...IMM Select one of the following methods to access the Integrated Management Module IMM to set the DMI v Online from the target system LAN or keyboard console style KCS access v Remote access to the target system LAN based v Bootable media containing ASU LAN or KCS depending upon the bootable media 3 Copy and unpack the ASU package which also includes other required files to the server Make sure th...

Page 133: ...alues asu set SYSTEM_PROD_DATA SysInfoProdName m t_model user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SysInfoSerialNum s n user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag user imm_user_id password imm_password Examples that do use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model asu set SYSTEM_...

Page 134: ...ERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O The following commands are examples of using the userid and password default values and not using the default values Examples that do not use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model host imm_ip user imm_user_id password imm_password asu ...

Page 135: ...urred If any hardware software or firmware was changed before the problem occurred if possible reverse those changes This might include any of the following items v Hardware components v Device drivers and firmware v System software v UEFI firmware v System input power or network connections 2 View the light path diagnostics LEDs and event logs The server is designed for ease of diagnosis of hardw...

Page 136: ...gnostics For more information about UpdateXpress System Packs see http www ibm com support entry portal docdisplay lndocid SERV XPRESS and Updating the firmware on page 93 For more information about the Bootable Media Creator see http www ibm com support entry portal docdisplay lndocid TOOL BOMC Be sure to separately install any listed critical updates that have release dates that are later than t...

Page 137: ...roblems and suggested solutions To search for troubleshooting procedures and RETAIN tips go to http www ibm com supportportal 8 Use the troubleshooting tables See Troubleshooting by symptom on page 140 to find a solution to a problem that has identifiable symptoms A single problem might cause multiple symptoms Follow the troubleshooting procedure for the most obvious symptom If that procedure does...

Page 138: ...ath diagnostics LEDs indicate a microprocessor error the error might be in the microprocessor or in the microprocessor socket See Microprocessor problems on page 148 for information about diagnosing microprocessor problems v Before you run DSA you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part...

Page 139: ...k all cables and power cords e Set all display controls to the middle positions f Turn on all external devices g Turn on the server If the server does not start see Troubleshooting by symptom on page 140 h Check the system error LED on the front information panel If it is lit check the light path diagnostics LEDs see Light path diagnostics on page 126 i Check for the following results v Successful...

Page 140: ... interfaces Intelligent Platform Management Protocol IPMI version 2 0 Simple Network Management Protocol SNMP version 3 Common Information Model CIM Web browser For more information about the integrated management module II IMM2 see Using the Integrated Management Module II IMM2 on page 105 Appendix A Integrated management module II IMM2 error messages on page 327 and the Integrated Management Mod...

Page 141: ...l as offering a rich set of diagnostic tests of the major components of the server DSA Preboot collects the following information about the server Drive health information Event logs for ServeRAID controllers and service processors Installed hardware including PCI and USB information Light path diagnostics status Microprocessor input output hub and UEFI error logs Network interfaces and settings R...

Page 142: ...system error log might be required The following illustration shows the light path diagnostics on the front of the server v Power control button and power on LED Press this button to turn the server on and off manually The states of the power on LED are as follows Off AC power is not present or the power supply or the LED itself has failed Flashing rapidly 4 times per second The server is partiall...

Page 143: ... on the operation information panel and LEDs inside the server on the system board Many errors are first indicated by a lit system error LED on the control panel assembly of the server If this LED is lit one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error Before you work inside the server to view the LEDs read the Safety on page vii and Handling...

Page 144: ...ver each time a DIMM b Trained technician only System board Microprocessor error LED Microprocessor has failed is missing or has been incorrectly installed Note Trained service technician only Make sure that the microprocessor is installed in the correct sequence see Replacing the microprocessor and heat sink on page 304 1 Check the system event log to determine the reason for the lit LED 2 Traine...

Page 145: ...escription Action RTMM heartbeat LED Power on and power off sequencing 1 If the LED flashes at 1Hz it is functioning properly and no action is necessary 2 Trained technician only If the LED is not flashing replace the system board Power supply LEDs This section describes the power supply LEDs on the rear of the server and the suggested actions to correct the detected problems The following minimum...

Page 146: ...wap power supplies no power supply LEDs present Power connector Serial 1 Com1 USB connectors Ethernet connector 1 Video Ethernet transmit receive activity LED Ethernet link status LED Ethernet connector 2 Ethernet transmit receive activity LED Ethernet link status LED AC Power LED green DC power LED green Fault error LED yellow Figure 71 LEDs and connectors on the rear of the 4U server model with ...

Page 147: ...dition when no ac power is present On Off Off Faulty system board or faulty power supply 1 Turn off the server and disconnect the power cord from the server then reconnect the power cord 2 If the system board error fault LED is not lit replace the power supply 3 Trained technician only If the system board error LED is lit replace the system board Typically indicates that a power supply is not full...

Page 148: ...g 1 If the LED blinks at 1Hz it is functioning properly and no action is necessary 2 If the LED is not blinking trained technician only replace the system board IMM2 heartbeat IMM2 heartbeat boot process The following steps describe the different stages of the IMM2 heartbeat sequencing process 1 When this LED is blinking fast approximately 4Hz this indicates that the IMM2 code is in the loading pr...

Page 149: ...ge 327 Messages are listed on the left side of the screen and details about the selected message are displayed on the right side of the screen To move from one entry to the next use the Up Arrow and Down Arrow keys Some IMM sensors cause assertion events to be logged when their setpoints are reached When a setpoint condition no longer exists a corresponding deassertion event is logged However not ...

Page 150: ...vent log as the IPMI event log or the IMM event log as the ASM event log the operating system event logs or the merged DSA log You can also use DSA Preboot to view these logs although you must restart the server to use DSA Preboot To install DSA Portable or check for and download a later version of DSA Preboot CD image go to http www ibm com support entry portal docdisplay lndocid SERV DSA If IPMI...

Page 151: ...M2 is connected to a network In a web browser type the IP address for the IMM2 and go to the Event Log page For more information see Obtaining the IMM host name on page 107 and Logging on to the web interface on page 108 The server is hung and no communication can be made with the IMM v If DSA Preboot is installed restart the server and press F2 to start DSA Preboot and view the event logs see Run...

Page 152: ...t fixes available in DSA Portable only v Kernel modules available in DSA Portable only v Light path diagnostics status v Network interfaces and settings v Performance data and details about processes that are running v RAID controller configuration v Service processor integrated management module status and configuration v System configuration v Vital product data and firmware information v IMM2 c...

Page 153: ...tor BoMC For more details see the BoMC User Guide at http www ibm com support entry portal docdisplay lndocid TOOL BOMC In addition to the capabilities of the other editions of DSA DSA Preboot includes diagnostic routines that would be disruptive to run within the operating system environment such as resetting devices and causing loss of network connectivity It has a graphical user interface that ...

Page 154: ...d alone memory diagnostic environment you must restart the server to access the stand alone memory diagnostic environment again 5 Type gui to display the graphical user interface or type cmd to display the DSA interactive menu 6 Follow the instructions on the screen to select the diagnostic test to run Results If the diagnostic programs do not detect any hardware errors but the problem remains dur...

Page 155: ... interface or type x to exit the Execute Tests menu if you are running the DSA interactive menu or select Diagnostic Event Log in the graphical user interface To transfer DSA Preboot collections to an external USB device type the copy command in the DSA interactive menu Procedure v If you are running the DSA graphical user interface GUI click the Success link in the Status column v If you are runn...

Page 156: ...to problems that have identifiable symptoms About this task If you cannot find a solution to the problem in these tables see Appendix C DSA diagnostic test results on page 515 for information about testing the server and Running DSA Preboot diagnostic programs on page 138 for additional information about running DSA Preboot program For additional information to help you solve problems see Start he...

Page 157: ...technical information hints tips and new device drivers or to submit a request for information Symptom Action Not all drives are recognized by the hard disk drive diagnostic tests Remove the drive that is indicated by the diagnostic tests then run the hard disk drive diagnostic tests again If the remaining drives are recognized replace the drive that you removed with a new one The server stops res...

Page 158: ... of the LEDs changes return to step 1 4 Make sure that the hard disk drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane 5 Reseat the backplane power cable and repeat steps 1 through 3 6 Reseat the backplane signal cable and repeat steps 1 through 3 7 Reseat the backplane configu...

Page 159: ...ity LED does not accurately represent the actual state of the associated drive Hot swap hard disk drives 1 If the green hard disk drive activity LED does not flash when the drive is in use run the DSA disk drive test see IBM Dynamic System Analysis on page 136 2 Use one of the following procedures v If the drive passes the test replace the backplane v If the drive fails the test replace the drive ...

Page 160: ...Setup utility v All cables and jumpers are installed correctly v The correct device driver is installed for the DVD drive 2 Run the DVD drive diagnostic programs 3 Reseat the following components a DVD drive b DVD drive cable 4 Replace the components listed in step 3 one at a time in the order shown restarting the server each time 5 Trained technician only Replace the system board A CD or DVD is n...

Page 161: ...ent problems and actions v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v If an action step is preceded by Trained technician only that step must be performed only by a trained technician v Go to the IBM support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to ...

Page 162: ... The server and the monitor are turned on 2 If you are using a USB keyboard run the Setup utility and enable keyboardless operation 3 If you are using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 4 Replace the keyboard The mouse or USB device does not work 1 Make sure that v The mouse or USB device cable is securely conn...

Page 163: ...emory you updated the memory configuration in the Setup utility v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled v There is no memory mismatch when the server is at the minimum memory configuration 2 Reseat the DIMMs and then restart the server 3 Check the POST error log v If a...

Page 164: ...art the server If the problem is related to a DIMM replace the failing DIMM 6 Trained technician only Install the failing DIMM into a DIMM connector for microprocessor 2 if installed to verify that the problem is not the microprocessor or the DIMM connector 7 Trained technician only Replace the system board Microprocessor problems Table 21 Microprocessor s symptoms and actions v Follow the suggest...

Page 165: ...ver is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 The IMM2 remote presence function is disabled if you install an optional video adapter To use the IMM2 remote presence function remove the optional video adapter 3 If the server installed with the graphical ...

Page 166: ...hat the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescents and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and th...

Page 167: ...y by a trained technician v Go to the IBM support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action An IBM optional device that was just installed does not work 1 Make sure that v The device is designed for the server see http www ibm com systems info x86servers serverproven compat us...

Page 168: ...r control button by using the force power on jumper see System board switches and jumpers on page 32 If the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sure that the reset button is working correctly v Disconnect the server power cord v Reconnect the power cord 3 Make sure that a The power cords are correctly connected to...

Page 169: ...d restart the server 2 If the problem remains or if you are using an ACPI aware operating system suspect the system board The server unexpectedly shuts down and the LEDs on the operator information panel are not lit See Solving undetermined problems on page 158 Serial port problems Table 26 Serial port problems and actions v Follow the suggested actions in the order in which they are listed in the...

Page 170: ...rained technician v Go to the IBM support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action The ServerGuide Setup and Installation CD will not start 1 Make sure that the server supports the ServerGuide program and has a startable bootable DVD drive 2 If the startup boot sequence setti...

Page 171: ...h they are listed in the Action column until the problem is solved v If an action step is preceded by Trained technician only that step must be performed only by a trained technician v Go to the IBM support website at http www ibm com supportportal to check for technical information hints tips and new device drivers or to submit a request for information Symptom Action You suspect a software probl...

Page 172: ...e For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure Procedure 1 Turn off the server and disconnect all power cords 2 Check for loose cables in the power subsystem Also check for short circuits for...

Page 173: ...d Ethernet controller manually to match the speed and duplex mode of the hub 4 Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub v The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a prob...

Page 174: ...sure that the server is cabled correctly 3 Remove or disconnect the following devices one at a time until you find the failure Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Printer mouse and non IBM devices v Each adapter v Hard disk drives Note The minimum configuration required for the server to start is one microprocessor and on...

Page 175: ... possible have this information available when requesting assistance from IBM The model number and serial number are on the ID label on the front of the server as shown in the following illustrations for the respective 4U and 5U server models Note The illustrations in this document might differ slightly from your hardware Model number and serial number Figure 73 ID label of the 4U server model wit...

Page 176: ...ating system software You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the servers v Machine type and model v UEFI firmware level v IMM firmware level v Adapters and attachments in t...

Page 177: ...ources v Download the server firmware update from the World Wide Web v Contact your IBM service representative To download the server firmware update package from the World Wide Web go to http www ibm com supportportal The flash memory of the server consists of a primary bank and a backup bank You must maintain a bootable UEFI firmware image in the backup bank If the server firmware in the primary...

Page 178: ...he power cord and any cables that you removed 14 Restart the server The system begins the power on self test POST If this does not recover the primary bank continue with the following steps 15 Remove the side cover see Removing the side cover on page 38 16 Reset the CMOS by removing the system battery see Removing the system battery on page 279 17 Leave the system battery out of the server for app...

Page 179: ... primary bank The server boots from the primary bank Out of band method See the IMM2 documentation Integrated Management Module II User s Guide at http www 947 ibm com support entry portal docdisplay lndocid migr 5086346 Automated boot recovery ABR Use this information for Automated boot recovery ABR About this task While the server is starting if the integrated management module II detects proble...

Page 180: ...cutive attempts automatic or manual the Nx boot failure feature causes the server to revert to the default UEFI configuration and start the Setup utility so that you can make the necessary corrections to the configuration and restart the server If the server is unable to successfully complete POST with the default configuration there might be a problem with the system board To specify the number o...

Page 181: ... customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server For information about the terms of th...

Page 182: ...re i3 4350 3 6 GHz 4 MB 1600 MHz 54 W 2 core 00KA425 7 Microprocessor Intel Core i3 4150 3 5 GHz 3 MB 1600 MHz 54 W 2 core 00KA427 7 Microprocessor Intel Core i3 4150T 3 0 GHz 3 MB 1600 MHz 35 W 2 core 00KA428 7 Microprocessor Intel Pentium G3450 3 4 GHz 3 MB 1600 MHz 54 W 2 core 00KA429 7 Microprocessor Intel Pentium G3240 3 1 GHz 3 MB 1600 MHz 54 W 2 core 00KA431 7 Microprocessor Intel Pentium G...

Page 183: ...ache 1600 MHz 13 W 2 core 00AM097 10 DVD ROM Drive 43W8466 10 DVD Multi burner Drive 43W8467 11 Hard disk drive 3 5 inch simple swap 500 GB 7 2 K 81Y9803 11 Hard disk drive 3 5 inch simple swap 1 TB 7 2 K 81Y9807 11 Hard disk drive 3 5 inch simple swap 2 TB 7 2 K 81Y9811 11 Hard disk drive 3 5 inch simple swap 3 TB 7 2 K 81Y9815 13 Front USB connector holder for 4U chassis 00AL691 14 Operator info...

Page 184: ...P SR optical transceiver 46C9297 Brocade 8Gb FC single port host bus adapter 46M6061 Brocade 8Gb FC dual port host bus adapter 46M6062 Brocade 16Gb FC single port HBA 81Y1671 Brocade 16Gb FC dual port HBA 81Y1678 Broadcom NetXtreme II dual port 10Gb adapter 49Y7912 Broadcom NetXtreme I dual port GbE adapter 90Y9373 Broadcom NetXtreme I quad port GbE adapter 90Y9355 Intel X520 DA2 dual port 10Gb vi...

Page 185: ...9Y8916 Half high LTO Gen 4 SAS tape drive 46X5672 Half high LTO Gen 5 SAS tape drive 46X5683 Drive 5 25 inch 80 GB USB 99Y3870 Mouse USB 39Y9875 Thermal solution fan kit for 4U chassis 00AL719 USB cable holder for 4U chassis 00AL691 Operating temperature enhancement kit for 4U chassis 00AL720 3 5 simple swap hardware RAID upgrade kit 00Y8280 Miscellaneous hardware 00AL703 Consumable parts parts th...

Page 186: ...rive 2 5 inch hot swap 250 GB 7 2 K 81Y9735 6 Hard disk drive 2 5 inch hot swap 500 GB 7 2 K 81Y9739 6 Hard disk drive 2 5 inch hot swap 1 TB 7 2 K 81Y9743 6 Solid state drive 2 5 inch simple swap SATA 256 GB 90Y8664 6 Hard disk drive 2 5 inch hot swap 600 GB 10 K 90Y8873 6 Hard disk drive 2 5 inch hot swap 300 GB 10 K 90Y8878 6 Hard disk drive 2 5 inch hot swap 600 GB 10 K SED 90Y8909 6 Hard disk...

Page 187: ...re i3 4350 3 6 GHz 4 MB 1600 MHz 54 W 2 core 00KA425 15 Microprocessor Intel Core i3 4150 3 5 GHz 3 MB 1600 MHz 54 W 2 core 00KA427 15 Microprocessor Intel Core i3 4150T 3 0 GHz 3 MB 1600 MHz 35 W 2 core 00KA428 15 Microprocessor Intel Pentium G3450 3 4 GHz 3 MB 1600 MHz 54 W 2 core 00KA429 15 Microprocessor Intel Pentium G3240 3 1 GHz 3 MB 1600 MHz 54 W 2 core 00KA431 15 Microprocessor Intel Pent...

Page 188: ...9R6532 Cable SAS Y cable 44E8878 Cable USB 1 m 44E8893 Cable USB dongle 44E8894 Cable power supply interposer 00D8861 Cable power supply interposer 00D2749 Cable USB conversion 39M2909 Cable USB 46M6475 Cable USB 46M6477 Cable USB 81Y3643 Cord 4 4 3 M line 39M5076 Cord 1 5 M line 39M5375 Cord 4 3 M line 39M5378 Cord PDU jumper 30M5392 Cord PDU C19 60A 3P with line 39Y8926 Cord C13 PDU without line...

Page 189: ...erver adapter 42C1752 QLogic 8200 dual port 10 Gb SFP VFA adapter 90Y4605 Emulex 10 GbE virtual fabric adapter III 95Y3766 Mellanox ConnectX 3 10 GbE adapter 00D9692 Video adapter NVIDIA Quadro K600 90Y2383 QLogic 16Gb FC Single port HBA 00Y3340 QLogic 16Gb FC Dual port HBA 00Y3344 QLogic 8Gb FC Single port HBA 00Y5628 QLogic 8Gb FC Dual port HBA 00Y5629 Emulex 8Gb FC Single port HBA 42D0491 Emule...

Page 190: ...le for purchase from the retail store Index Description Part number Battery ServeRAID M5100 series 81Y4491 Structural parts Structural parts are not covered by the IBM Statement of Limited Warranty You can place an order on the structural parts from the IBM retail store The following structural parts are for 4U server models with non hot swap power supplies They are available for purchase from the...

Page 191: ...758 Side top cover 49Y8446 The following structural parts are for 5U server models with hot swap power supplies They are available for purchase from the retail store Table 33 Structural parts for 5U server models with hot swap power supplies Type 5457 Index Description Part number 1 Side cover with lock 49Y8447 3 Retention bracket rear for 5U chassis adapter 00AL013 4 5U chassis assembly 00AL688 1...

Page 192: ...des accessories parts 3 Click Obtain maintenance parts then follow the instructions to order the part from the retail store If you need help with your order call the toll free number that is listed on the retail parts page or contact your local IBM representative for assistance Power cords For your safety a power cord with a grounded attachment plug is provided to use with this product To avoid el...

Page 193: ...naco Mongolia Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Repu...

Page 194: ...cronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela 39M5076 39M5512 United States of America 39M5463 Taiwan 39M5087 Thailand 39M5219 Korea Democratic People s Republic of Korea Republic of 39M5199 Japan 39M5068 Argentina Paraguay Uruguay 39M5226 India 39M5240 39M5241 Brazil 39M5375 39M5378 39M5509 Canada ...

Page 195: ... to install it at no additional charge under the type of warranty service that is designated for your server See Chapter 5 Parts listing IBM System x3100 M5 Type 5457 on page 165 to determine whether a component is a structural part Tier 1 CRU or Tier 2 CRU For information about the terms of the warranty see the Warranty Information document that comes with the server For more information about ge...

Page 196: ...lowing steps to remove the side cover For the 5U server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables see Turning off the server on page 26 3 Carefully turn the server on its side so that ...

Page 197: ...off the server and peripheral devices and disconnect the power cords and all external cables see Turning off the server on page 26 3 Unlock the side cover then press the cover release latch down as shown in the illustration to remove the cover Attention For proper cooling and airflow replace the server cover before you turn on the server 4 If you are instructed to return the side cover follow all ...

Page 198: ...make sure that all internal cables are correctly routed 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Press on the side cover and push from the rear side of the side cover until it locks securely into place 5 Secure the side cover in place with the two chassis screws on the rear of the side cover 6 Reconne...

Page 199: ...lacing the lower bezel on page 190 and Replacing the upper bezel on page 192 4 Position the lip at the bottom edge of the side cover on the ledge at the bottom of the chassis then rotate the cover up to the chassis Press down on the cover release latch and push the cover into the chassis until it latches securely into place 5 Lock the side cover 6 Reconnect the external cables and power cords then...

Page 200: ... side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 5 Grasp the top of the air baffle and lift it out of the server Attention For proper cooling and airflow reinstall the air baffle making sure all cables are out of the way before you turn on the server Operating the server with the air baffle removed might damage server components 6 If you...

Page 201: ...ntion v Make note of the microprocessor power cable routing as the cable may interfere with the air baffle installation v Make sure that the tabs on the air baffle are inserted into the holes on the chassis and no cables are not caught or pinched v For proper cooling and airflow reinstall the air baffle before you turn on the server Operating the server with the air baffle removed might damage ser...

Page 202: ...he drives in bays 3 through 6 you must first remove the bezel to access the devices 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Press the button on the left edge of the bezel then rotate the left side of the bezel away from the server until it disengages and set it aside Note When rotating the bezel to a certain point it may automatically disengage ...

Page 203: ...s and use any packaging materials for shipping that are supplied to you Figure 85 Bezel removal for 4U server model with non hot swap power supplies 1 Figure 86 Bezel removal for 4U server model with non hot swap power supplies 2 Chapter 6 Removing and replacing components 187 ...

Page 204: ... vii and Installation guidelines on page 35 2 Insert the three tabs on the bezel into the corresponding holes in the front of the server 3 Rotate the bezel to the server until it locks securely into place 4 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Figure 87 Bezel installation for 4U server model with non hot swap power supplies 188 Syst...

Page 205: ...non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Press the blue colored release button on the right side of the lower bezel and rotate the lower bezel downward to disengage from the chassis 4 If you are instructed to return the lower bezel follow all packaging instructions and use any packaging materials for shipping that are...

Page 206: ...abs on the lower bezel into the corresponding holes in the front of the chassis 3 Rotate the top of the lower bezel up to the chassis then press the blue colored release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place 4 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Figure 89 Lo...

Page 207: ...ff the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Carefully pull the two bezel clips on the left side of the upper bezel then rotate the upper bezel to the right side of the server to disengage the two right side tabs ...

Page 208: ...side of the chassis 3 Rotate the upper bezel to the left side of the chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and snap them into place 4 Unlock and remove the side cover see Replacing the lower bezel on page 190 5 Remove the lower bezel see Replacing the side cover on page 182 6 Reconnect the external cables and power cords then ...

Page 209: ...cover facing up Attention Do not allow the server to fall over 5 Remove the side cover see Removing the side cover on page 38 6 Remove the air baffle see Removing the air baffle on page 39 7 Remove the simple swap hard disk drives see Removing a simple swap hard disk drive on page 216 8 Remove the simple swap backplate see Removing the simple swap backplate on page 233 9 Press and hold the drive c...

Page 210: ...efully turn the server on its side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 7 Remove the hard disk drive fan duct see Removing the hard disk drive fan duct on page 222 8 Remove the hard disk drive cables from the cable clips 9 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining ta...

Page 211: ... disk drive cage in order to remove it from the server Screws Figure 94 Hard disk drive cage screw removal for 5U server model with hot swap power supplies Hard disk Cage Figure 95 Hard disk drive cage removal for 5U server model with hot swap power supplies Chapter 6 Removing and replacing components 195 ...

Page 212: ...ee Replacing the air baffle on page 185 4 Install the side cover see Replacing the side cover on page 182 5 Stand the server back up in its vertical position 6 Install the bezel see Replacing the bezel on page 188 7 Reconnect the external cables and power cords then turn on the attached devices and turn on the server To install the hard disk drive cage on 5U server models with hot swap power suppl...

Page 213: ...ve backplane on page 243 5 Press and hold the retaining tab on the side of the cage then rotate the drive cage into the chassis until it locks into place Hard disk cage Hinge pin Pin hole Figure 97 Hard disk drive cage installation for 5U server model with hot swap power supplies Screws Figure 98 Hard disk drive cage screw installation for 5U server model with hot swap power supplies Chapter 6 Rem...

Page 214: ...er from 5U server model Use this information to remove the battery holder from 5U server model To remove the battery holder from the 5U server model with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 U...

Page 215: ...ping that are supplied to you Figure 100 Battery holder and bracket removal from chassis for 5U server model with hot swap power supplies Battery holder Release latch Figure 101 Battery holder removal from bracket for 5U server model with hot swap power supplies 1 2 Battery holder latch retainer Figure 102 Latch retainer removal from battery holder for 5U server models with hot swap power supplies...

Page 216: ...e safety information in Safety on page vii and Installation guidelines on page 35 2 Attach the latch retainer onto the battery holder 3 Insert the battery holder into the bracket 4 Tighten the screw to secure the battery holder and bracket to the chassis 1 2 Battery holder latch retainer Figure 103 Latch retainer attachment onto battery holder for 5U server models with hot swap power supplies Batt...

Page 217: ...ur responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation The illustrations in this document might differ slightly from your hardware Removing and installing internal drives Use this information to remove and install internal drives The following figure shows the locations of the four 3 5 simple swap hard disk drive bays in the 4U server model with non...

Page 218: ...Bay 6 Figure 106 Location of the four 3 5 simple swap hard disk drive bays in the 4U server model with non hot swap power supplies Bay 1 Bay 2 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 3 Bay 9 Bay 10 Figure 107 Location of the eight 2 5 hot swap hard disk drive bays in the 5U server model with hot swap power supplies 202 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 219: ... device v Optional external tape drives DVD ROM drive are examples of removable media drives You can install removable media drives only in bays 1 and 2 v The electromagnetic interference EMI integrity and cooling of the server are protected by having all bays and PCI slots covered or occupied When you install a drive or PCI adapter save the EMC shield and filler panel from the bay or the PCI adap...

Page 220: ... cable and then the signal cables from the drive that is to be removed 7 Stand the server back up in its vertical position 8 Press and hold the blue release button on the side of the bay to release the drive then pull the drive out of the front of the server 9 Remove the drive retainer clip from the side of the drive Save the clip to use when you install the replacement drive 10 If you are instruc...

Page 221: ... attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper bezel see Removing the upper bezel on page 43 6 Disconnect the power and signal cables from the drive that is to be removed 7 Press and hold the blue colored release button...

Page 222: ... that are supplied to you Important To help ensure system reliability and electromagnetic compatibility EMC make sure that a filler panel part number is 00KC799 is installed in the drive bay when no tape drive or CD DVD drive is installed Filler Panel Correct Incorrect Drive retainer clip Release buttons Figure 110 DVD drive removal for 5U server model with hot swap power supplies 206 System x3100...

Page 223: ...UTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might resul...

Page 224: ...ive retainer clip from the side of the drive cage of bay 1 or bay 2 Slide the drive retainer clip to the front to remove it from the drive cage then snap the drive retainer clip into the screw holes on the side of the drive 6 Push the drive into the bay 7 Carefully turn the server on its side so that it is lying flat Attention Do not allow the server to fall over 8 Connect the power power connecto...

Page 225: ...ed metal surface on the server then remove the DVD drive from the package and place it on a static protective surface 4 Attach the drive retainer clip that you removed from the previous drive to the side of the new drive 5 Push the drive into the bay 6 Connect the power and signal cables to the drive Note Route the signal cable so that it does not block the airflow to the rear of the drives or ove...

Page 226: ...nect the power cable and then the signal cables from the drive that is to be removed 7 Stand the server back up in its vertical position 8 Press and hold the blue release button on the side of the bay to release the drive then pull the drive out of the front of the server 9 Remove the drive retainer clip from the side of the drive Save the clip to use when you install the replacement drive 10 If y...

Page 227: ...al cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper bezel see Removing the upper bezel on page 43 6 Disconnect the power and signal cables from the drive that is to be removed 7 Press and hold the blue colored release button on the side of the bay to release the drive then pull the d...

Page 228: ...ity and electromagnetic compatibility EMC make sure that a filler panel part number is 00KC799 is installed in the drive bay when no tape drive or CD DVD drive is installed Filler Panel Correct Incorrect Drive retainer clip Tape drive Release buttons Figure 114 Tape drive removal for 5U server model with hot swap power supplies 212 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 229: ...section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 3 Set any jumpers or switches on the drive according to the documentation that comes with the drive 4 Stand the...

Page 230: ...n 15 Install the bezel see Replacing the bezel on page 188 16 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Attention If no tape drive is installed it is important to reinstall the filler back to the bay To install a tape drive on the 5U server model with hot swap power supplies complete the following steps For 4U server models with non hot ...

Page 231: ...le so that it does not block the airflow to the rear of the drives or over the microprocessor and dual inline memory modules DIMMs 9 Connect the power cable to the rear of the drive The connectors are keyed and can be inserted only one way 10 Install the upper bezel see Replacing the upper bezel on page 192 11 Install the lower bezel see Replacing the lower bezel on page 190 12 Install and lock th...

Page 232: ...uidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Remove the bezel see Removing the bezel on page 40 4 Slide the blue release latch to the right with one finger to release the drive while using another finger to grasp the black drive handle and pull the hard disk drive out of the drive bay 5 If you are instructed to return the...

Page 233: ... connect to the SATA 0 through SATA 3 connectors on the system board as follows System board end cable connector 0 connects to the SATA 0 connector on the system board System board end cable connector 1 connects to the SATA 1 connector on the system board System board end cable connector 2 connects to the SATA 2 connector on the system board System board end cable connector 3 connects to the SATA ...

Page 234: ...he static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 3 Align the drive assembly with the guide rails in the bay the connector end of the drive goes in first 4 Grasp the black drive handle and slide the blue release latch to the right then carefully slide the drive assembl...

Page 235: ...the server to remove hot swap drives from the hot swap drive bays 2 Remove the lower bezel see Removing the lower bezel on page 42 3 Rotate the drive tray handle of the drive assembly that is to be removed to the open position The following illustration shows the removal of a 2 5 hot swap hard disk from a 5U server model with hot swap power supplies The following illustration shows the removal of ...

Page 236: ... tray for signs of damage v To maintain proper system cooling do not operate the server for more than 10 minutes without at least one hard disk drive installed in the drive bay v You do not have to turn off the server to install hot swap drives in the hot swap drive bays To install a hot swap hard disk drive on the 5U server model that have hot swap power supplies complete the following steps The ...

Page 237: ...ch hot swap hard disk drive Drive handle Activity LED green Error LED yellow Release latch Figure 121 2 5 hot swap hard disk drive installation for 5U server model with hot swap power supplies 3 5 inch hot swap hard disk drive Drive handle Activity LED green Error LED yellow Figure 122 3 5 hot swap hard disk drive installation for 5U server model with hot swap power supplies Chapter 6 Removing and...

Page 238: ...ght have to reconfigure the disk arrays after you replace hard disk drives See the ServeRAID documentation for additional information about RAID operation and complete instructions for using ServeRAID Manager 7 Install the lower bezel see Replacing the lower bezel on page 190 Removing the hard disk drive fan duct This procedure applies only to the 5U server model with hot swap power supplies To re...

Page 239: ...hassis The following illustration is for 5U server models with 2 5 hot swap hard disk drives installed Fan power cable Figure 123 2 5 hard disk drive fan duct cable removal for 5U server model with hot swap power supplies Fan power cable Figure 124 3 5 hard disk drive fan duct cable removal for 5U server model with hot swap power supplies Chapter 6 Removing and replacing components 223 ...

Page 240: ... for shipping that are supplied to you Hard disk drive fan duct Guide pins Latches Latch holes Figure 125 2 5 hard disk drive fan duct removal for 5U server model with hot swap power supplies Hard disk drive fan duct Guide pins Latches Latch holes Figure 126 3 5 hard disk drive fan duct removal for 5U server model with hot swap power supplies 224 System x3100 M5 Type 5457 Installation and Service ...

Page 241: ...nd Installation guidelines on page 35 2 Lower the hard disk drive fan duct into the chassis making sure the two guide pins and two latches on the chassis protrude through the respective holes on the hard disk drive fan duct The following illustration is for 5U server models with 2 5 hot swap hard disk drives installed The following illustration is for 5U server models with 3 5 hot swap hard disk d...

Page 242: ...server models with 2 5 hot swap hard disk drives installed The following illustration is for 5U server models with 3 5 hot swap hard disk drives installed Hard disk drive fan duct Guide pins Latches Latch holes Figure 128 3 5 hard disk drive fan duct installation for 5U server model with hot swap power supplies Fan power cable Figure 129 2 5 hard disk drive fan duct cable installation for 5U serve...

Page 243: ...e the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the sid...

Page 244: ...ut disabling hypervisor support To remove the system board on the 5U server model with hot swap power supplies complete the following steps For 4U server models with non hot swap power supplies please see the above sub section USB embedded hypervisor flash device connector Figure 131 USB hypervisor flash device connector location on system board for 4U server model with non hot swap power supplies...

Page 245: ...acing up Attention Do not allow the server to fall over 5 Rotate the rear adapter retention bracket to the open unlocked position 6 Locate the USB embedded hypervisor flash device connector on the system board 7 Slide the lockbar on the flash device connector to the unlocked position and pull the USB flash device out of the connector USB embedded hypervisor flash device connector Figure 133 USB hy...

Page 246: ...ypervisor flash device To install a USB embedded hypervisor flash device on 4U server models with non hot swap power supplies complete the following steps For the 5U server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Locate the USB embedded hypervisor flash device connector on the sy...

Page 247: ... and power cords then turn on the attached devices and turn on the server To install the system board on the 5U server model with hot swap power supplies complete the following steps For 4U server models with non hot swap power supplies please see the above sub section USB embedded hypervisor flash device connector Figure 135 USB hypervisor flash device connector location on system board for 4U se...

Page 248: ...ed firmly 5 Rotate the rear adapter retention bracket to the closed locked position 6 Stand the server back up in its vertical position 7 Install and lock the side cover see Replacing the side cover on page 182 USB embedded hypervisor flash device connector Figure 137 USB hypervisor flash device connector location on system board for 5U server model with hot swap power supplies Lockbar USB embedde...

Page 249: ...nect all power cords and external cables 3 Remove the bezel see Removing the bezel on page 40 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Remove the side cover see Removing the side cover on page 38 6 Remove the air baffle see Removing the air baffle on page 39 7 Remove the simple swap hard disk drives t...

Page 250: ...e simple swap backplate on 4U server models with non hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Press and hold the hard disk drive cage release latches to pull the drive cage out 3 Align the bottom edge of the simple swap backplate between the tabs and the bottom edge of the hard disk drive cage ...

Page 251: ... to bay 3 connector P4 to bay 4 connector P5 to bay 5 and connector P6 to bay 6 Figure 141 Simple swap backplate installation in hard disk drive cage for 4U server model with non hot swap power supplies Figure 142 Sliding hard disk drive cage half in into chassis for 4U server model with non hot swap power supplies Chapter 6 Removing and replacing components 235 ...

Page 252: ...hard disk drive in drive bay one see Replacing a simple swap hard disk drive on page 217 The following illustrations shows the SATA connectors on the system board 7 Push hard disk drive cage in until the release latches click into place SATA 0 SATA 1 SATA 2 SATA 3 SATA 4 SATA 5 Figure 143 SATA connector location on system board for 4U server model with non hot swap power supplies 236 System x3100 ...

Page 253: ...erver models with non hot swap power supplies To replace the software RAID simple swap hard disk drive backplate with hardware RAID simple swap hard disk drive backplate complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Remove th...

Page 254: ...ay 3 connector P4 to bay 4 connector P5 to bay 5 and connector P6 to bay 6 Figure 145 Installing simple swap backplate in hard disk drive cage for 4U server model with non hot swap power supplies Figure 146 Sliding hard disk drive cage half in into chassis for 4U server model with non hot swap power supplies 238 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 255: ...s with the retention clips 9 Push hard disk drive cage in until the release latches click into place ServeRAID adapter Figure 147 Hard disk drive signal cable connection to SAS connector on adapter for 4U server model with non hot swap power supplies Chapter 6 Removing and replacing components 239 ...

Page 256: ...n the 5U server model with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on...

Page 257: ...s from the hard disk drive backplane The following illustration is for 5U server models with 2 5 hot swap hard disk drives installed The following illustration is for 5U server models with 3 5 hot swap hard disk drives installed Hard disk drive cage Release tab Figure 149 Rotating hard disk drive cage out of chassis for 5U server model with hot swap power supplies Signal cables Power cable Configu...

Page 258: ...t 3 5 hot swap hard disk drives The following illustration is for 5U server models with 2 5 hot swap hard disk drives installed Signal cable Configuration cable Power cable Figure 151 3 5 hot swap hard disk drive backplane cabling removal for 5U server model with hot swap power supplies Screws Figure 152 2 5 hot swap hard disk drive backplane screw removal for 5U server model with hot swap power s...

Page 259: ...p power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Place the bottom edge of the hot swap hard disk drive backplane in the lower lip of the drive cage 3 Connect the power signal and configuration cables to the hard disk drive backplane Note Make sure that Port 1 on the hardware ServeRAID is connected to Port 1 o...

Page 260: ...r backplanes that support 3 5 hot swap hard disk drives The following illustration is for 5U server models with 2 5 hot swap hard disk drives installed Signal cables Power cable Configuration cable Figure 154 2 5 hot swap hard disk drive backplane cabling installation for 5U server model with hot swap power supplies Signal cable Configuration cable Power cable Figure 155 3 5 hot swap hard disk dri...

Page 261: ...t locks into place Note You may need to slightly lift up the cage in order to press and hold the retaining tab Screws Figure 156 2 5 hot swap hard disk drive backplane screw installation for 5U server model with hot swap power supplies Screws Figure 157 3 5 hot swap hard disk drive backplane screw installation for 5U server model with hot swap power supplies Chapter 6 Removing and replacing compon...

Page 262: ...hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 3 Remove the bezel see Removing the bezel on page 40 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Atten...

Page 263: ... sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper bezel see Removing the upper bezel on p...

Page 264: ...eplacing the operator information panel assembly Use this information to replace the operator information panel assembly To install the operator information panel assembly on 4U server models with non hot swap power supplies complete the following steps For the 5U server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Insta...

Page 265: ...evices and turn on the server To install the operator information panel assembly on the 5U server model with hot swap power supplies complete the following steps For 4U server models with non hot swap power supplies please see the above sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Carefully turn the server on its side so that it is lying ...

Page 266: ...sembly Use this information to remove the front USB connector assembly To remove the front USB connector assembly on 4U server models with non hot swap power supplies complete the following steps For the 5U server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and al...

Page 267: ...opening in the chassis 9 Pull the assembly out of the back of the housing 10 Carefully pull the front USB cable out of the opening in the chassis USB connector cable Figure 163 Front USB cable removal for 4U server model with non hot swap power supplies 1 2 Figure 164 Front USB connector assembly removal for 4U server model with non hot swap power supplies Chapter 6 Removing and replacing componen...

Page 268: ...the upper bezel on page 43 6 Carefully turn the server on its side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 7 Disconnect the front USB cable from the system board by pushing on the latch and note the routing of the cable see System board internal connectors on page 30 for the location of the front USB connector assembly connector Note ...

Page 269: ...urn the front USB connector assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Front USB housing Figure 166 Front USB connector assembly removal for 5U server model with hot swap power supplies 1 Spring clips Front USB connector assembly Front USB housing Figure 167 Front USB connector assembly removal for 5U server model with hot swap ...

Page 270: ...he front of the chassis 3 Place the tab on the bottom edge of the USB housing into the bottom of the opening in the chassis 4 Tilt the top of the USB housing into position to the end 5 Secure the front USB housing with the screw 6 Reroute and connect the front USB cable to the front USB connector on the system board see System board internal connectors on page 30 for the location of the front USB ...

Page 271: ...ap power supplies complete the following steps For 4U server models with non hot swap power supplies please see the above sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Carefully insert the front USB cable through the opening in the front of the chassis 3 Squeeze the spring clips on the sides of the front USB connector assembly and insert t...

Page 272: ...onnect the front USB cable to the front USB connector on the system board see System board internal connectors on page 30 for the location of the front USB connector Spring clips Front USB connector assembly Front USB housing Figure 170 Front USB connector assembly installation for 5U server model with hot swap power supplies 1 Front USB housing Figure 171 Front USB connector assembly installation...

Page 273: ...e the following steps 1 Turn off the server and all attached devices then disconnect all power cords and external cables 2 Unlock and remove the side cover see Removing the side cover on page 38 3 Carefully turn the server on its side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 4 Remove all adapters if necessary and place the adapters on ...

Page 274: ...ng steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Position the rear adapter retention bracket so that the hole in one of the hinge points is aligned with the hinge pin on the chassis then place the hinge pin through the hole on the chassis 3 Rotate the rear adapter retention bracket into place so that the hole in the opposite hinge point snaps in...

Page 275: ...ent 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To remove a non hot swap power supply on 4U server model...

Page 276: ...ote the routing of all power supply cables you will need to route the power supply cables the same way when you install the power supply 8 While you support the power supply remove the six screws that secure it to the chassis then lift the power supply out of the chassis Save the screws to use when you install the replacement power supply Attention It is important to support the power supply while...

Page 277: ...Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a with one of these parts contact a service technician To install a non hot swap power supply on 4U server models with non hot swap power supplies complete the following steps 1 Read the safety information in Safety on page ...

Page 278: ...cure the power supply to the chassis 4 Install the air baffle see Replacing the air baffle on page 185 5 Install the side cover see Replacing the side cover on page 182 6 Stand the server back up in its vertical position Figure 177 Non hot swap power supply installation for 4U server model with non hot swap power supplies 1 Tabs Figure 178 Non hot swap power supply installation for 4U server model...

Page 279: ...emove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspe...

Page 280: ...o confirm that the server supports the power supply that you are installing see http www ibm com systems info x86servers serverproven compat us v The server comes standard with one 430 watt hot swap power supply The input voltage is 110 V ac or 220 V ac auto sensing v These power supplies are designed for parallel operation In the event of a power supply failure the redundant power supply continue...

Page 281: ...any component that has this label attached There are no serviceable parts inside these components If you suspect a with one of these parts contact a service technician Attention During normal operation each power supply bay must contain either a power supply or power supply filler for proper cooling To install a hot swap power supply on the 5U server model with hot swap power supplies complete the...

Page 282: ...n page vii and Installation guidelines on page 35 2 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the side cover on page 38 5 Remove the air baffle see Removing the air ...

Page 283: ...roper ventilation of computer components 10 If you are not replacing the adapter install an expansion slot cover in the expansion slot opening 11 If you are instructed to return the adapter follow all packaging instructions and use any packaging materials for shipping that are supplied to you Figure 181 Rear adapter retention bracket removal for 4U server model with non hot swap power supplies Ada...

Page 284: ...es from the adapter or any cables that impede access to the adapter 6 Rotate the rear adapter retention bracket to the open unlocked position 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter from the server Attention Expansion slot covers must be installed in all empty slots This maintains the electronic emissions standards of the computer and ensures proper vent...

Page 285: ...s the adapter to any unpainted metal surface on the server Then remove the adapter from the static protective package Avoid touching the components and gold edge connectors on the adapter 5 Follow the cabling instructions if any that come with the adapter Route the adapter cables before you install the adapter 6 Follow the instructions that come with the adapter to set jumpers or switches if any 7...

Page 286: ...the rear adapter retention bracket into place so that the hole in the opposite hinge point snaps into place over the hinge pin on the chassis Adapter Figure 184 Adapter installation for 4U server model with non hot swap power supplies Figure 185 Rear adapter retention bracket installation for 4U server model with non hot swap power supplies 270 System x3100 M5 Type 5457 Installation and Service Gu...

Page 287: ... jumpers or switches if any 4 Touch the static protective package that contains the adapter to any unpainted metal surface on the server Then remove the adapter from the static protective package Avoid touching the components and gold edge connectors on the adapter 5 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 6 Remove the expansion slot c...

Page 288: ...server model with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over...

Page 289: ... information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Locate the DIM...

Page 290: ...t of memory that the server supports is dependent on the type of memory that you install in the server v The amount of usable memory is reduced depending on the system configuration A certain amount of memory must be reserved for system resources To view the total amount of installed memory and the amount of configured memory run the Setup utility For additional information see Using the Setup uti...

Page 291: ...ingle rank 2 dual rank 4 quad rank ff is the device organization bit width 4 x4 organization 4 DQ lines per SDRAM 8 x8 organization 16 x16 organization wwwww is the DIMM bandwidth in MBps 8500 8 53 GBps PC3 1066 SDRAMs 8 byte primary data bus 10600 10 66 GBps PC3 1333 SDRAMs 8 byte primary data bus 12800 12 8 GBps PC3 1600 SDRAMs 8 byte primary data bus m is the DIMM type E Unbuffered DIMM UDIMM w...

Page 292: ...0 Single rank dual rank The following table lists the maximum DIMM population using ranked UDIMMs Table 36 Maximum memory population using ranked UDIMMs depending on your model Number of UDIMMs DIMM type Size Total memory 4 Single rank UDIMMs 1 GB 4 GB 4 Dual rank UDIMMs 2 GB 8 GB 4 Dual rank UDIMMs 4 GB 16 GB 4 Dual rank UDIMMs 8 GB when available 32 GB The following table shows the UDIMM memory ...

Page 293: ...into which you will install the DIMMs Install the DIMMs in the sequence shown in the following table Table 38 DIMM installation sequence Number of DIMMs Installation sequence connectors First pair of DIMMs 1 3 Second pair of DIMMs 2 4 3 Open the retaining clips and if necessary remove any existing DIMM Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close t...

Page 294: ... Stand the server back up in its vertical position 11 Install the bezel see Replacing the bezel on page 188 12 Reconnect the external cables and power cords then turn on the attached devices and turn on the server To install a DIMM on the 5U server model with hot swap power supplies complete the following steps For 4U server models with non hot swap power supplies please see the above sub section ...

Page 295: ...on to remove a system battery The following notes describe information that you must consider when replacing the battery v IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal v I...

Page 296: ...d all attached devices then disconnect all power cords and external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the side cover on page 38 5 Remove the air baffle see Removing the air baffle on page 39 6 Locate the battery on the system board see System board inte...

Page 297: ...replace the system battery The following notes describe information that you must consider when replacing the system board battery in the server v When replacing the system board battery you must replace it with a lithium battery of the same type from the same manufacturer v To order replacement batteries call 1 800 426 7378 within the United States and 1 800 465 7999 or 1 800 465 6666 within Cana...

Page 298: ...dling and installation instructions that come with the replacement battery 3 Insert the battery a Hold the battery in a vertical orientation so that the smaller side is facing the socket b Tilt the battery and slide the battery into its socket then press the battery toward the socket until it clicks into place Make sure that the battery clip holds the battery securely 4 Install the air baffle see ...

Page 299: ...the Configuration Setup Utility program and reset the configuration v Set the system date and time v Set the power on password v Reconfigure the server See Setup utility menu choices on page 99 for details Removing the rear system fan This procedure applies only to 4U server models with non hot swap power supplies To remove the rear system fan on the 4U server model with non hot swap power supplie...

Page 300: ...nd airflow do not operate the server for more than 30 minutes with the side cover removed To install the rear system fan on the 4U server model with non hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 The replacement fan comes with the rubber grommets installed however they might have come out during ...

Page 301: ...stall any adapters that you removed see Replacing an adapter on page 269 Rear system Fan Rubber grommets Figure 197 System fan installation for 4U server model with non hot swap power supplies 1 Outside Figure 198 System fan installation for 4U server model with non hot swap power supplies 2 Chapter 6 Removing and replacing components 285 ...

Page 302: ...h the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the side cover on page 38 5 Remove the air baffle see Removing the air baffle on page 39 6 Remove the thermal solution fan kit a Disconnect the fan cable from the system board see System board internal connectors on page 30 b While you support the system fan with one hand pull the rubber gromm...

Page 303: ... turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Remove the thermal solution fan kit a Disconnect the fan cable from the system board see System board internal connectors on page 30 b Grasp the system fan by the blue point and pull up to lift it out of the chassis 6 If you are instructed to return the thermal solution f...

Page 304: ...on page 35 2 Insert the thermal solution fan kit a Grasp the system fan by the blue point and lower it into the server making sure it latches on to the chassis b Connect the fan cable to the system board see System board internal connectors on page 30 3 Install the air baffle see Replacing the air baffle on page 185 4 Install the side cover see Replacing the side cover on page 182 5 Stand the serv...

Page 305: ... system board see System board internal connectors on page 30 3 Stand the server back up in its vertical position 4 Install and lock the side cover see Replacing the side cover on page 182 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Outside Figure 202 Thermal solution fan kit installation for 5U server model with hot swap power supplies ...

Page 306: ...connect all power cords and external cables 3 Remove the bezel see Removing the bezel on page 40 4 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 5 Remove the side cover see Removing the side cover on page 38 6 Disconnect the thermal sensor connector from the system board and open the cable clips 7 Remove the t...

Page 307: ...s then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the lower bezel see Removing the lower bezel on page 42 5 Remove the upper bezel see Removing the upper bezel on page 43 6 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 7 Dis...

Page 308: ...ckaging materials for shipping that are supplied to you Thermal sensor connector Cable clips Figure 205 Thermal sensor connector removal from system board for 5U server model with hot swap power supplies Thermal sensor board Thermal sensor holder Thermal sensor cover Figure 206 Thermal sensor board removal for 5U server model with hot swap power supplies 292 System x3100 M5 Type 5457 Installation ...

Page 309: ...he cable clips to secure the cable 3 Install the side cover see Replacing the side cover on page 182 4 Stand the server back up in its vertical position 5 Install the bezel see Replacing the bezel on page 188 6 Reconnect the external cables and power cords then turn on the attached devices and turn on the server To install the operating temperature enhancement kit on the 5U server model with hot s...

Page 310: ...bezel on page 190 7 Install and lock the side cover see Replacing the side cover on page 182 8 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Thermal sensor connector Cable clips Figure 208 Thermal sensor board installation for 5U server model with hot swap power supplies Thermal sensor Figure 209 Installing thermal sensor connector to system...

Page 311: ...tion guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 38 4 Remove the hot swap power supplies see Removing the hot swap power supply on page 263 5 Carefully turn the server on its side so that it is lying flat with the system board facing up Attention Do no...

Page 312: ...front of the server to disengage the retaining clips from the top of the chassis and lift the cage out of the chassis Power cable connector Power interposer cable connector Figure 211 Power cable removal from backplane for 5U server model with hot swap power supplies 2 Hot swap power supply cage Screws Figure 212 Hot swap power supply cage screw removal for 5U server model with hot swap power supp...

Page 313: ... with hot swap power supplies complete the following steps 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Place the power supply cage into the chassis and slide it toward the rear of the server until the retaining clips engage the top of the chassis then install the four screws to secure the power supply cage to the chassis Retaining clips Screws Figur...

Page 314: ...cage Retaining clips Screws Figure 214 Hot swap power supply cage and screw installation for 5U server model with hot swap power supplies Hot swap power supply cage Screws Figure 215 Hot swap power supply cage screw installation for 5U server model with hot swap power supplies 298 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 315: ...e hard disk drive cage out of the chassis to insert the power cable to the backplane Cable clip Figure 216 Power cable insertion to the backplane for 5U server model with hot swap power supplies 1 Power cable connector Power interposer cable connector Figure 217 Power cable insertion to the backplane for 5U server model with hot swap power supplies 2 Chapter 6 Removing and replacing components 299...

Page 316: ...he next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Carefully turn the server on its side so that it is lying flat with the cover facing up Attention Do not allow the server to fall over 4 Remove the side cover see Removing the side cover o...

Page 317: ...do not contaminate the thermal material between them Attention The microprocessor retention latch is spring loaded when the microprocessor is in place Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components 7 Release the microprocessor retention latch by pressing down on the end moving it to the side and slowly releasing it to the op...

Page 318: ...emove the side cover see Removing the side cover on page 38 4 Carefully turn the server on its side so that it is lying flat with the system board facing up Attention Do not allow the server to fall over 5 Rotate the rear adapter retention bracket to the open unlocked position 6 Remove the heat sink from the microprocessor CAUTION The heat sink may become very hot during normal operation Allow tim...

Page 319: ... microprocessor and surrounding components 7 Release the microprocessor retention latch by pressing down on the end moving it to the side and slowly releasing it to the open up position Heat sink System board Figure 221 Heat sink removal for 5U server model with hot swap power supplies Microprocessor Alignment marks Microprocessor bracket frame Microprocessor release lever System board Figure 222 ...

Page 320: ...e protective cover tape or label from the surface of the microprocessor socket if any is present 4 Rotate the release lever on the microprocessor socket to the fully open position Attention Make sure that the release lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket Failure to do so might result in permanent damage to the microproce...

Page 321: ...ystem board b Tighten the screws with a screwdriver alternating among the screws until they are tight If possible each screw should be rotated two full rotations at a time Repeat until the screws are tight Do not overtighten the screws by using excessive force Microprocessor Alignment marks Microprocessor bracket frame Microprocessor release lever System board Figure 223 Microprocessor socket leve...

Page 322: ...ic protective package that contains the microprocessor to any unpainted metal surface on the server Then remove the microprocessor from the package 3 Remove the protective cover tape or label from the surface of the microprocessor socket if any is present 4 Rotate the release lever on the microprocessor socket to the fully open position Attention Make sure that the release lever on the microproces...

Page 323: ...erial will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated contact your service technician a Align the screw holes on the heat sink with the holes on the system board b Tighten the screws with a screwdriver alternating among the screws until they are tight If possible each screw should be rotated two full rotations at a time Repeat until the screws ar...

Page 324: ... heat sink When you are installing the heat sink on the same microprocessor that is was removed from make sure that the following requirements are met v The thermal grease on the heat sink and microprocessor is not contaminated v Additional thermal grease is not added to the existing thermal grease on the heat sink and microprocessor Notes v Read the safety information in Safety on page vii v Read...

Page 325: ...aced dots of 0 02 mL each on the top of the microprocessor The outermost dots must be within approximately 5 mm of the edge of the microprocessor this is to ensure uniform distribution of the grease Note If the grease is properly applied approximately half of the grease will remain in the syringe 6 Install the heat sink onto the microprocessor as described in Replacing the microprocessor and heat ...

Page 326: ...system board on the 4U server model with non hot swap power supplies complete the following steps For 5U server models with hot swap power supplies please see the next sub section 1 Read the safety information in Safety on page vii and Installation guidelines on page 35 2 Turn off the server and all peripheral devices then disconnect the power cords and all external cables 3 Carefully turn the ser...

Page 327: ...stem board 10 Remove any of the following components in addition to others that might not be listed that are installed on the system board and put them in a safe static protective place v Adapters see Removing an adapter on page 266 v DIMMs see Replacing a memory module on page 274 v Battery see Removing the system battery on page 279 v USB embedded hypervisor flash device see Removing the USB emb...

Page 328: ...on between the system board and chassis System board 7 screws Figure 230 System board screw removal for 4U server model with non hot swap power supplies System borad Figure 231 Slightly lifting system board for 4U server model with non hot swap power supplies 312 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 329: ...up the system board and remove it from the chassis being careful not to damage any surrounding components Figure 232 Pushing external input output connectors out of chassis for 4U server model with non hot swap power supplies Figure 233 System board removal for 4U server model with non hot swap power supplies Chapter 6 Removing and replacing components 313 ...

Page 330: ...d heat sink see Removing the microprocessor and heat sink on page 300 Attention Remove the socket covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the system board you are removing 8 Disengage the cables from any retention clips 9 Note where each cable is connected then disconnect all cables from the system board Attention Disengage all...

Page 331: ... and chassis 13 Gently push the external input output connectors out of their respective holes in the chassis Figure 234 System board screw removal for 5U server model with hot swap power supplies System board Figure 235 Slightly lifting system board for 5U server model with hot swap power supplies Chapter 6 Removing and replacing components 315 ...

Page 332: ... use any packaging materials for shipping that are supplied to you Attention Make sure to place the socket covers for the microprocessor sockets on the system board before returning the system board Figure 236 Pushing external input output connectors out of chassis for 5U server model with hot swap power supplies Figure 237 System board removal for 5U server model with hot swap power supplies 316 ...

Page 333: ...se files contain important information about the update and the procedure for installing the update including any special procedure for updating from an early firmware or device driver version to the latest version 3 Reactivate any Features on Demand features Instructions for automating the activation of features and installing activation keys is in the IBM System x Features on Demand User s Guide...

Page 334: ...e the system board from the package 4 Lower the system board into the chassis Pay attention to the positions of the standoffs as they will be used later Figure 238 Pulling hard disk drive cage half out of chassis for 4U server model with non hot swap power supplies 318 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 335: ...r respective holes in the chassis make sure the EMC springs are not inserted into the holes Inserting the EMC springs into the holes in the chassis could damage the EMC springs Standoffs Figure 239 System board installation for 4U server model with non hot swap power supplies Figure 240 Pushing external input output connectors into chassis for 4U server model with non hot swap power supplies Chapt...

Page 336: ...ews that secure the system board to the chassis EMC spring Figure 241 How to correctly insert EMC springs System board Standoff Standoffs Figure 242 System board alignment with respective standoffs on chassis for 4U server model with non hot swap power supplies 320 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 337: ...ard disk drive cage in until the release latches click into place 12 Install the air baffle see Replacing the air baffle on page 185 13 Install the side cover see Replacing the side cover on page 182 14 Stand the server back up in its vertical position 15 Install bezel see Replacing the bezel on page 188 16 Reconnect the external cables and power cords then turn on the attached devices and turn on...

Page 338: ...ge 35 2 Touch the static protective package that contains the system board to any unpainted metal surface on the server Then remove the system board from the package 3 Lower the system board into the chassis Pay attention to the positions of the standoffs as they will be used later 4 Gently push the system board by the side nearest to the fan cage to insert the external input output connectors int...

Page 339: ...e EMC springs into the holes in the chassis could damage the EMC springs 5 Align the holes seven in total on the system board with the respective standoffs on the chassis Figure 245 Pushing external input output connectors into chassis for 5U server model with hot swap power supplies EMC spring Figure 246 How to correctly insert EMC springs Chapter 6 Removing and replacing components 323 ...

Page 340: ... adapter on page 269 v Battery see Replacing the system battery on page 281 System board Standoff Standoffs Figure 247 System board alignment with respective standoffs on chassis for 5U server model with hot swap power supplies Figure 248 System board screw installation for 5U server model with hot swap power supplies 324 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 341: ... 11 Rotate the rear adapter retention bracket to the closed locked position 12 Stand the server back up in its vertical position 13 Install and lock the side cover see Replacing the side cover on page 182 14 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Important Perform the following updates v Either update the server with the latest RAID f...

Page 342: ...326 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 343: ...t log severity is abbreviated to the first character The following severities can be displayed Info The event was recorded for audit purposes usually a user action or a change of states that is normal behavior Warning The event is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring o...

Page 344: ...o correct the detected server problems For more information about IMM2 see the Integrated Management Module II User s Guide at http www 947 ibm com support entry portal docdisplay lndocid migr 5086346 IMM Events that automatically notify Support You can configure the Integrated Management Module II IMM2 to automatically notify Support also known as call home if certain types of errors are encounte...

Page 345: ... Yes 806f0108 0a02ffff PowerSupplyElementName has Failed Power Supply 2 Yes 806f010c 2001ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Yes 806f010c 2002ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 2 Yes 806f010c 2003ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsys...

Page 346: ...ive StorageVolumeElementName for array ComputerSystemElementName Drive 0 Yes 806f020d 0401ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 1 Yes 806f020d 0402ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 2 Yes 806f020d 0403ffff Failure Predicted on drive StorageVolumeElementName for array Compute...

Page 347: ...806f060d 0401ffff Array ComputerSystemElementName has failed Drive 1 Yes 806f060d 0402ffff Array ComputerSystemElementName has failed Drive 2 Yes 806f060d 0403ffff Array ComputerSystemElementName has failed Drive 3 Yes 806f060d 0404ffff Array ComputerSystemElementName has failed Drive 4 Yes 806f060d 0405ffff Array ComputerSystemElementName has failed Drive 5 Yes 806f060d 0406ffff Array ComputerSys...

Page 348: ...ted CA Certificate May also be shown as 4000000200000000 or 0x4000000200000000 Severity Error Alert Category System SSL certification Serviceable No CIM Information Prefix IMM and ID 0002 SNMP Trap ID 22 Automatically notify Support No User response Make sure that the certificate that you are importing is correct and properly generated 40000003 00000000 Ethernet Data Rate modified from arg1 to arg...

Page 349: ...ng May also be shown as 4000000500000000 or 0x4000000500000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0005 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000006 00000000 Ethernet locally administered MAC address modified from arg1 to arg2 by user arg3 Explanation This message is for the use case where ...

Page 350: ...00 or 0x4000000800000000 Severity Info Alert Category System IMM Network event Serviceable No CIM Information Prefix IMM and ID 0008 SNMP Trap ID 37 Automatically notify Support No User response Information only no action is required 40000009 00000000 IP address of network interface modified from arg1 to arg2 by user arg3 Explanation This message is for the use case where user modifies the IP addr...

Page 351: ...he default gateway IP address of a Management Controller May also be shown as 4000000b00000000 or 0x4000000b00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0011 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000000c 00000000 OS Watchdog response arg1 by arg2 Explanation This message is for the use case ...

Page 352: ...his message is for the use case where a user successfully logs in to a Management Controller May also be shown as 4000000e00000000 or 0x4000000e00000000 Severity Info Alert Category System Remote Login Serviceable No CIM Information Prefix IMM and ID 0014 SNMP Trap ID 30 Automatically notify Support No User response Information only no action is required 4000000f 00000000 Attempting to arg1 server...

Page 353: ... as 4000001100000000 or 0x4000001100000000 Severity Warning Alert Category System Remote Login Serviceable No CIM Information Prefix IMM and ID 0017 SNMP Trap ID 30 Automatically notify Support No User response Complete the following steps until the problem is solved 1 Make sure that the correct login ID and password are being used 2 Have the system administrator reset the login ID or password 400...

Page 354: ... use case where a Management Controller Event Log on a system is cleared by a user May also be shown as 4000001400000000 or 0x4000001400000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0020 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000015 00000000 Management Controller arg1 reset was initiated by use...

Page 355: ...nd configuration has been assigned statically using user data May also be shown as 4000001700000000 or 0x4000001700000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0023 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000018 00000000 LAN Ethernet arg1 interface is no longer active Explanation This message i...

Page 356: ... 4000001a00000000 or 0x4000001a00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0026 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000001b 00000000 Management Controller arg1 Configuration restored from a file by user arg2 Explanation This message is for the use case where a user restores a Management C...

Page 357: ...pture Screen Explanation This message is for the use case where an operating system error has occurred and the screen capture failed May also be shown as 4000001d00000000 or 0x4000001d00000000 Severity Error Alert Category System other Serviceable No CIM Information Prefix IMM and ID 0029 SNMP Trap ID 22 Automatically notify Support No User response Complete the following steps until the problem i...

Page 358: ...firmware version does not match the server May also be shown as 4000001f00000000 or 0x4000001f00000000 Severity Error Alert Category System other Serviceable No CIM Information Prefix IMM and ID 0031 SNMP Trap ID 22 Automatically notify Support No User response Update the IMM firmware to a version that the server supports Important Some cluster solutions require specific code levels or coordinated...

Page 359: ...everity Error Alert Category System other Serviceable No CIM Information Prefix IMM and ID 0034 SNMP Trap ID 22 Automatically notify Support No User response Complete the following steps until the problem is solved 1 Make sure that the certificate that you are importing is correct 2 Try to import the certificate again 40000023 00000000 Flash of arg1 from arg2 succeeded for user arg3 Explanation Th...

Page 360: ...also be shown as 4000002500000000 or 0x4000002500000000 Severity Info Alert Category System Event Log 75 full Serviceable No CIM Information Prefix IMM and ID 0037 SNMP Trap ID 35 Automatically notify Support No User response Information only no action is required 40000026 00000000 The arg1 on system arg2 is 100 full Explanation This message is for the use case where a Management Controller Event ...

Page 361: ... case where a user has generated a Test Alert May also be shown as 4000002800000000 or 0x4000002800000000 Severity Info Alert Category System other Serviceable No CIM Information Prefix IMM and ID 0040 SNMP Trap ID 22 Automatically notify Support No User response Information only no action is required 40000029 00000000 Security Userid arg1 had arg2 login failures from an SSH client at IP address a...

Page 362: ...planation Domain name set by user May also be shown as 4000002b00000000 or 0x4000002b00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0043 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000002c 00000000 Domain Source changed to arg1 by user arg2 Explanation Domain source changed by user May also be shown...

Page 363: ...shown as 4000002e00000000 or 0x4000002e00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0046 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000002f 00000000 IPv6 enabled by user arg1 Explanation IPv6 protocol is enabled by user May also be shown as 4000002f00000000 or 0x4000002f00000000 Severity Info Ale...

Page 364: ...e shown as 4000003100000000 or 0x4000003100000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0049 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000032 00000000 IPv6 DHCP enabled by user arg1 Explanation IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000...

Page 365: ...by user May also be shown as 4000003400000000 or 0x4000003400000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0052 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000035 00000000 IPv6 DHCP disabled by user arg1 Explanation IPv6 DHCP assignment method is disabled by user May also be shown as 400000350000000...

Page 366: ... May also be shown as 4000003700000000 or 0x4000003700000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0055 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000038 00000000 ENET arg1 IPv6 Static HstName arg2 IP arg3 Pref arg4 GW arg5 Explanation IPv6 Static address is active May also be shown as 40000038000...

Page 367: ...Category none Serviceable No CIM Information Prefix IMM and ID 0058 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000003b 00000000 DHCPv6 failure no IP address assigned Explanation S DHCP6 server fails to assign an IP address to a Management Controller May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity Warning Alert Category no...

Page 368: ...003d 00000000 Telnet port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the telnet port number May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0061 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000003e 00000000 SSH port ...

Page 369: ...o be shown as 4000004000000000 or 0x4000004000000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0064 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000041 00000000 CIM XML HTTP port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the CIM HTTP port number May also be shown as 4...

Page 370: ...May also be shown as 4000004300000000 or 0x4000004300000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0067 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000044 00000000 SNMP Traps port number changed from arg1 to arg2 by user arg3 Explanation A user has modified the SNMP Traps port number May also be sho...

Page 371: ...ence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0070 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000047 00000000 LED arg1 state changed to arg2 by arg3 Explanation A user has modified the state of an LED May also be shown as 4000004...

Page 372: ...SNMPv3 or Traps May also be shown as 4000004900000000 or 0x4000004900000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0073 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000004a 00000000 SNMP arg1 disabled by user arg2 Explanation A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000...

Page 373: ...00004c00000000 or 0x4000004c00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0076 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000004d 00000000 LDAP set by user arg1 RootDN arg2 UIDSearchAttribute arg3 BindingMethod arg4 EnhancedRBS arg5 TargetName arg6 GroupFilter arg7 GroupAttribute arg8 LoginAttribu...

Page 374: ...ettings May also be shown as 4000004f00000000 or 0x4000004f00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0079 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000050 00000000 Server General Settings set by user arg1 Name arg2 Contact arg3 Location arg4 Room arg5 RackID arg6 Rack U position arg7 Explana...

Page 375: ...e shown as 4000005200000000 or 0x4000005200000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0082 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000053 00000000 Server arg1 scheduled for every arg2 at arg3 by user arg4 Explanation A user configured a recurring Server Power Action May also be shown as 40000...

Page 376: ...synchronize settings May also be shown as 4000005500000000 or 0x4000005500000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0085 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000056 00000000 SMTP Server set by user arg1 to arg2 arg3 Explanation A user configured the SMTP server May also be shown as 400000...

Page 377: ...r3 arg9 Explanation A user configures the DNS servers May also be shown as 4000005800000000 or 0x4000005800000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0088 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000059 00000000 LAN over USB arg1 by user arg2 Explanation A user configured USB LAN May also be s...

Page 378: ...rvices May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0091 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000005c 00000000 Secure CIM XML HTTPS arg1 by user arg2 Explanation A user enables or disables Secure CIM XML services May also be shown as 400000...

Page 379: ...ty Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0094 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000005f 00000000 Server timeouts set by user arg1 EnableOSWatchdog arg2 OSWatchdogTimout arg3 EnableLoaderWatchdog arg4 LoaderTimeout arg5 Explanation A user configures Server Timeouts May also be shown as 4000005f00000...

Page 380: ...ty Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0097 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000062 00000000 Global Login General Settings set by user arg1 AuthenticationMethod arg2 LockoutPeriod arg3 SessionTimeout arg4 Explanation A user changes the Global Login General Settings May also be shown as 40000062...

Page 381: ...fy Support No User response Information only no action is required 40000064 00000000 User arg1 created Explanation A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0100 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000065 000...

Page 382: ...00 or 0x4000006700000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0103 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000068 00000000 User arg1 custom privileges set arg2 Explanation User account priveleges assigned May also be shown as 4000006800000000 or 0x4000006800000000 Severity Info Alert Category ...

Page 383: ...Client key May also be shown as 4000006a00000000 or 0x4000006a00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0106 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000006b 00000000 SSH Client key imported for user arg1 from arg2 Explanation User imported an SSH Client key May also be shown as 4000006b0000...

Page 384: ...0x4000006d00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0109 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000006e 00000000 Alert Configuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 Explanation A user changes the Global Event Notification set...

Page 385: ...user enabled the SNMP Traps configuration May also be shown as 4000007000000000 or 0x4000007000000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0112 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000071 00000000 The power cap value changed from arg1 watts to arg2 watts by user arg3 Explanation Power Cap v...

Page 386: ... shown as 4000007300000000 or 0x4000007300000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0115 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000074 00000000 The soft minimum power cap value changed from arg1 watts to arg2 watts Explanation Soft Minimum Power Cap value changed May also be shown as 400000...

Page 387: ...e shown as 4000007600000000 or 0x4000007600000000 Severity Warning Alert Category Warning Power Serviceable No CIM Information Prefix IMM and ID 0118 SNMP Trap ID 164 Automatically notify Support No User response Information only no action is required 40000077 00000000 Power capping was activated by user arg1 Explanation Power capping activated by user May also be shown as 4000007700000000 or 0x40...

Page 388: ...as 4000007900000000 or 0x4000007900000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0121 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000007a 00000000 Static Power Savings mode has been turned off by user arg1 Explanation Static Power Savings mode turned off by user May also be shown as 4000007a00000000 ...

Page 389: ...ser May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0124 SNMP Trap ID Automatically notify Support No User response Information only no action is required 4000007d 00000000 Power cap and external throttling occurred Explanation Power cap and external throttling occurred May also be shown as 4000007d00000...

Page 390: ... 0x4000007f00000000 Severity Info Alert Category none Serviceable No CIM Information Prefix IMM and ID 0127 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000080 00000000 Remote Control session started by user arg1 in arg2 mode Explanation Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Al...

Page 391: ...0 Severity Info Alert Category Warning Power Serviceable No CIM Information Prefix IMM and ID 0130 SNMP Trap ID 164 Automatically notify Support No User response Information only no action is required 40000083 00000000 The new minimum power cap value has returned below the power cap value Explanation Minimum Power Cap exceeds Power Cap recovered May also be shown as 4000008300000000 or 0x400000830...

Page 392: ...level on all nodes Explanation A mismatch of FPGA firmware has been detected between nodes May also be shown as 4000008500000000 or 0x4000008500000000 Severity Error Alert Category System Other Serviceable No CIM Information Prefix IMM and ID 0133 SNMP Trap ID 22 Automatically notify Support No User response Attempt to flash the FPGA firmware to the same level on all nodes 40000086 00000000 Test C...

Page 393: ...36 SNMP Trap ID Automatically notify Support No User response Information only no action is required 40000089 00000000 Management Controller arg1 Configuration restoration from a file by user arg2 failed to complete Explanation This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete May also be shown as 40000089...

Page 394: ...s has changed Explanation This message is for the use case where an IP address for the Storage Management has changed May also be shown as 4000008b00000000 or 0x4000008b00000000 Severity Info Alert Category System IMM Network event Serviceable No CIM Information Prefix IMM and ID 0139 SNMP Trap ID 37 Automatically notify Support No User response Information only no action is required 80010002 0701...

Page 395: ...m is solved 1 Check power supply n LED 2 Remove the failing power supply 3 Follow actions in Power Problems and Solving Power Problems 4 Trained technician only Replace the system board n power supply number 80010204 1d01ffff Numeric sensor NumericSensorElementName going low lower critical has asserted Fan 1 Tach Explanation This message is for the use case when an implementation has detected a Lo...

Page 396: ...tion This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107010701ffff or 0x800107010701ffff Severity Warning Alert Category Warning Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0490 SNMP Trap ID 12 Automatically notify Support No User response 1 Make sure that the fans are operating tha...

Page 397: ...4 Trained technician only Replace system board 80010701 0703ffff Numeric sensor NumericSensorElementName going high upper non critical has asserted Ambient1 Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107010703ffff or 0x800107010703ffff Severity Warning Alert Category Warning Temp...

Page 398: ...essor n 4 Trained technician only Replace system board 80010701 2d01ffff Numeric sensor NumericSensorElementName going high upper non critical has asserted PCH Temp Explanation This message is for the use case when an implementation has detected an Upper Non critical sensor going high has asserted May also be shown as 800107012d01ffff or 0x800107012d01ffff Severity Warning Alert Category Warning T...

Page 399: ... n 4 Trained technician only Replace system board 80010901 0702ffff Numeric sensor NumericSensorElementName going high upper critical has asserted VRD Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109010702ffff or 0x800109010702ffff Severity Error Alert Category Critical Temperature Ser...

Page 400: ...sor n 4 Trained technician only Replace system board 80010901 2701ffff Numeric sensor NumericSensorElementName going high upper critical has asserted Ambient2 Temp Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109012701ffff or 0x800109012701ffff Severity Error Alert Category Critical Tempera...

Page 401: ...tions for more information 3 Make sure that the heat sink for microprocessor n 4 Trained technician only Replace system board 80010902 0701ffff Numeric sensor NumericSensorElementName going high upper critical has asserted Explanation This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted May also be shown as 800109020701ffff or 0x8001...

Page 402: ...sor n 4 Trained technician only Replace system board 80010b01 0702ffff Numeric sensor NumericSensorElementName going high upper non recoverable has asserted VRD Temp Explanation This message is for the use case when an implementation has detected an Upper Non recoverable sensor going high has asserted May also be shown as 80010b010702ffff or 0x80010b010702ffff Severity Error Alert Category Critica...

Page 403: ... n 4 Trained technician only Replace system board 80010b01 2701ffff Numeric sensor NumericSensorElementName going high upper non recoverable has asserted Ambient2 Temp Explanation This message is for the use case when an implementation has detected an Upper Non recoverable sensor going high has asserted May also be shown as 80010b012701ffff or 0x80010b012701ffff Severity Error Alert Category Criti...

Page 404: ...ation 3 Make sure that the heat sink for microprocessor n 4 Trained technician only Replace system board 80030006 2101ffff Sensor SensorElementName has deasserted Sig Verify Fail Explanation This message is for the use case when an implementation has detected a Sensor has deasserted May also be shown as 800300062101ffff or 0x800300062101ffff Severity Info Alert Category System Other Serviceable No...

Page 405: ...ion Prefix PLAT and ID 0520 SNMP Trap ID 60 Automatically notify Support No User response 1 Check the IBM support site for service bulletins or firmware updates that apply to this GPT error 2 Set the UEFI setting DISK GPT Recovery to Automatic 3 Replace the corrupt disk 8007010f 2582ffff Sensor SensorElementName has transitioned from normal to non critical state I O Resources Explanation This mess...

Page 406: ...s severe state CPU 1 OverTemp Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 800702010301ffff or 0x800702010301ffff Severity Error Alert Category Critical Temperature Serviceable Yes CIM Information Prefix PLAT and ID 0522 SNMP Trap ID 0 Automatically notify Support No User response 1 Make sur...

Page 407: ...talled correctly 4 Trained technician only Replace microprocessor n n microprocessor number 80070202 0701ffff Sensor SensorElementName has transitioned to critical from a less severe state SysBrd Vol Fault Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 800702020701ffff or 0x800702020701ffff Se...

Page 408: ...to critical from less severe May also be shown as 800702040a02ffff or 0x800702040a02ffff Severity Error Alert Category Critical Fan Failure Serviceable Yes CIM Information Prefix PLAT and ID 0522 SNMP Trap ID 11 Automatically notify Support No User response 1 Make sure that there are no obstructions such as bundled cables to the airflow from the power supply fan 2 Replace power supply n n power su...

Page 409: ...esource errors 1 Go to F1 Setup 2 System Settings 3 Device and I O ports 4 PCI 64 bit Resource and choose enable 80070214 2201ffff Sensor SensorElementName has transitioned to critical from a less severe state TPM Lock Explanation This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe May also be shown as 800702142201ffff or 0x800702...

Page 410: ...ccurred trained technician only replace the system board 80070301 0301ffff Sensor SensorElementName has transitioned to non recoverable from a less severe state CPU 1 OverTemp Explanation This message is for the use case when an implementation has detected a Sensor transitioned to non recoverable from less severe May also be shown as 800703010301ffff or 0x800703010301ffff Severity Error Alert Cate...

Page 411: ...Security Jmp Explanation This message is for the use case when an implementation has detected a Device was inserted May also be shown as 800801282101ffff or 0x800801282101ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0536 SNMP Trap ID Automatically notify Support No User response No action information only 800b0008 1301ffff Redundancy RedundancySe...

Page 412: ...shown as 806f00070301ffff or 0x806f00070301ffff Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0042 SNMP Trap ID 40 Automatically notify Support No User response 1 Update the latest level of system firmware and device drivers are installed for all adapters and standard devices such as UEFI IMM Ethernet and SAS Important Some cluster solutions require ...

Page 413: ...entation has detected a Power Supply has been added May also be shown as 806f00080a02ffff or 0x806f00080a02ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0084 SNMP Trap ID Automatically notify Support No User response No action information only 806f0009 1301ffff PowerSupplyElementName has been turned off Host Power Explanation This message is for t...

Page 414: ...as been Added May also be shown as 806f000d0401ffff or 0x806f000d0401ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0162 SNMP Trap ID 5 Automatically notify Support No User response No action information only 806f000d 0402ffff The Drive StorageVolumeElementName has been added Drive 2 Explanation This message is for the use case when an ...

Page 415: ...been Added May also be shown as 806f000d0404ffff or 0x806f000d0404ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0162 SNMP Trap ID 5 Automatically notify Support No User response No action information only 806f000d 0405ffff The Drive StorageVolumeElementName has been added Drive 5 Explanation This message is for the use case when an imp...

Page 416: ...d no memory in the system ABR Status Explanation This message is for the use case when an implementation has detected that memory was detected in the system May also be shown as 806f000f220101ff or 0x806f000f220101ff Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0794 SNMP Trap ID 41 Automatically notify Support No User response 1 Make sure the ser...

Page 417: ...r solution before you update the code 3 Trained technician only Replace the system board Firmware Error Sys Boot Status 806f000f 220103ff The System ComputerSystemElementName encountered firmware error unrecoverable boot device failure ABR Status Explanation This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable boot device failure has occurre...

Page 418: ...rt Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0764 SNMP Trap ID 50 Automatically notify Support No User response This is a UEFI detected event The UEFI POST error code for this event can be found in the logged IMM message text Please refer to the UEFI POST error code in the UEFI POST error code section of the Information Center for the appropriate user response Firm...

Page 419: ...ported for the cluster solution before you update the code 4 Remove components one at a time restarting the server each time to see if the problem goes away 5 If the problem remains trained service technician replace the system board Firmware Error Sys Boot Status 806f000f 22010cff CPU voltage mismatch detected on ProcessorElementName ABR Status Explanation This message is for the use case when an...

Page 420: ...plementation has detected a Front Panel NMI Diagnostic Interrupt May also be shown as 806f00131701ffff or 0x806f00131701ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0222 SNMP Trap ID 50 Automatically notify Support No User response If the NMI button has not been pressed complete the following steps 1 Make sure that the NMI button is not press...

Page 421: ...technicians only Replace the system board 806f0021 2582ffff Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName All PCI Error One of PCI Error Explanation This message is for the use case when an implementation has detected a Fault in a slot May also be shown as 806f00212582ffff or 0x806f00212582ffff Severity Error Alert Category Critical Other Serviceable Yes CIM ...

Page 422: ...ed service technicians only Replace the system board 806f0021 3002ffff Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName PCI 2 Explanation This message is for the use case when an implementation has detected a Fault in a slot May also be shown as 806f00213002ffff or 0x806f00213002ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Pr...

Page 423: ...service technicians only Replace the system board 806f0021 3004ffff Fault in slot PhysicalConnectorSystemElementName on system ComputerSystemElementName PCI 4 Explanation This message is for the use case when an implementation has detected a Fault in a slot May also be shown as 806f00213004ffff or 0x806f00213004ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefi...

Page 424: ...that the fans are operating There are no obstructions to the airflow front and rear of the server the air baffles are in place and correctly installed and the server cover is installed and completely closed 2 Make sure that the heat sink for microprocessor n is installed correctly 3 Trained technician only Replace microprocessor n n microprocessor number 806f0108 0a01ffff PowerSupplyElementName ha...

Page 425: ...fff or 0x806f01091301ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0108 SNMP Trap ID Automatically notify Support No User response No action information only 806f010c 2001ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanation This message is for the use case when an implementation has dete...

Page 426: ...al Memory Serviceable Yes CIM Information Prefix PLAT and ID 0138 SNMP Trap ID 41 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor 3 If the probl...

Page 427: ...he server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f010c 2004ffff Uncorrectable error detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 4 Explanation This message is for the use case when an implementation has detected a Mem...

Page 428: ...hnician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the ser...

Page 429: ...ard disk drive backplane n hard disk drive number 806f010d 0402ffff The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 2 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0402ffff or 0x806f010d0402ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes C...

Page 430: ...c Hard disk drive backplane n hard disk drive number 806f010d 0404ffff The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 4 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0404ffff or 0x806f010d0404ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Ye...

Page 431: ...ard disk drive backplane n hard disk drive number 806f010d 0406ffff The Drive StorageVolumeElementName has been disabled due to a detected fault Drive 6 Explanation This message is for the use case when an implementation has detected a Drive was Disabled due to fault May also be shown as 806f010d0406ffff or 0x806f010d0406ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes C...

Page 432: ...backplane c Hard disk drive backplane n hard disk drive number 806f010f 2201ffff The System ComputerSystemElementName encountered a firmware hang Firmware Error Explanation This message is for the use case when an implementation has detected a System Firmware Hang May also be shown as 806f010f2201ffff or 0x806f010f2201ffff Severity Error Alert Category System Boot failure Serviceable Yes CIM Infor...

Page 433: ... as 806f02070301ffff or 0x806f02070301ffff Severity Error Alert Category Critical CPU Serviceable Yes CIM Information Prefix PLAT and ID 0044 SNMP Trap ID 40 Automatically notify Support Yes User response 1 Update the latest level of system firmware and device drivers are installed for all adapters and standard devices such as UEFI IMM Ethernet and SAS Important Some cluster solutions require spec...

Page 434: ...c Hard disk drive backplane n hard disk drive number 806f020d 0401ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 1 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0401ffff or 0x806f020d0401ffff Severity Warning Alert Category System Predicted Failure Servi...

Page 435: ...ard disk drive backplane n hard disk drive number 806f020d 0403ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 3 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0403ffff or 0x806f020d0403ffff Severity Warning Alert Category System Predicted Failure Servicea...

Page 436: ...c Hard disk drive backplane n hard disk drive number 806f020d 0405ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 5 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0405ffff or 0x806f020d0405ffff Severity Warning Alert Category System Predicted Failure Servi...

Page 437: ...ard disk drive backplane n hard disk drive number 806f020d 0407ffff Failure Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 7 Explanation This message is for the use case when an implementation has detected an Array Failure is Predicted May also be shown as 806f020d0407ffff or 0x806f020d0407ffff Severity Warning Alert Category System Predicted Failure Servicea...

Page 438: ...80a01ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0100 SNMP Trap ID Automatically notify Support No User response 1 Reconnect the power cords 2 Check power supply n LED 3 See Power supply LEDs for more information n power supply number 806f0308 0a02ffff PowerSupplyElementName has lost input Power Supply 2 Explanation This message is for the use c...

Page 439: ...chnician only Replace the affected microprocessor 806f030c 2002ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 2 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c2002ffff or 0x806f030c2002ffff Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix P...

Page 440: ... technician only Replace the affected microprocessor 806f030c 2004ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 4 Explanation This message is for the use case when an implementation has detected a Memory Scrub failure May also be shown as 806f030c2004ffff or 0x806f030c2004ffff Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefi...

Page 441: ...follows the DIMM replace the failing DIMM 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 7 T...

Page 442: ...hat Memory has been Disabled May also be shown as 806f040c2001ffff or 0x806f040c2001ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0131 SNMP Trap ID Automatically notify Support No User response 1 Make sure the DIMM is installed correctly 2 If the DIMM was disabled because of a memory fault memory uncorrectable error or memory logging limit reached...

Page 443: ...etup utility or the Advanced Settings Utility ASU 806f040c 2003ffff PhysicalMemoryElementName Disabled on Subsystem MemoryElementName DIMM 3 Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2003ffff or 0x806f040c2003ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and...

Page 444: ...ility or the Advanced Settings Utility ASU 806f040c 2581ffff PhysicalMemoryElementName Disabled on Subsystem MemoryElementName All DIMMS One of the DIMMs Explanation This message is for the use case when an implementation has detected that Memory has been Disabled May also be shown as 806f040c2581ffff or 0x806f040c2581ffff Severity Info Alert Category System Other Serviceable No CIM Information Pr...

Page 445: ...or 0x806f050c2001ffff Severity Warning Alert Category Warning Memory Serviceable Yes CIM Information Prefix PLAT and ID 0144 SNMP Trap ID 43 Automatically notify Support Yes User response 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system board or the event logs to ...

Page 446: ...sion is older than UEFI v1 10 If the server firmware version is UEFI v1 10 or newer disconnect and reconnect the server to the power source and restart the server 8 Trained Service technician only Replace the affected microprocessor 806f050c 2003ffff Memory Logging Limit Reached for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 3 Explanation This message is for the use case when an...

Page 447: ...onnector contains any foreign material or is damaged replace the system board 5 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board 6 Trained technician only Replace the affected microprocessor 7 Manually re enable all affected DIMMs if the server firmware version is older than UEFI v...

Page 448: ...al Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0174 SNMP Trap ID 5 Automatically notify Support No User response 1 Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level 2 Make sure that the SAS cable is connected correctly 3 Replace the SAS cable 4 Check backplane cable connection 5 Replace the RAID adapter 6 Replace the hard disk driv...

Page 449: ... disk drive that is indicated by a lit status LED 806f050d 0403ffff Array ComputerSystemElementName is in critical condition Drive 3 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0403ffff or 0x806f050d0403ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT a...

Page 450: ...ard disk drive that is indicated by a lit status LED 806f050d 0405ffff Array ComputerSystemElementName is in critical condition Drive 5 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0405ffff or 0x806f050d0405ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLA...

Page 451: ... disk drive that is indicated by a lit status LED 806f050d 0407ffff Array ComputerSystemElementName is in critical condition Drive 7 Explanation This message is for the use case when an implementation has detected that an Array is Critical May also be shown as 806f050d0407ffff or 0x806f050d0407ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT a...

Page 452: ... Invalid or Unsupported firmware or software was detected on system ComputerSystemElementName IMM2 FW Failover Explanation This message is for the use case when an implementation has detected an Invalid Unsupported Firmware Software Version May also be shown as 806f052b2101ffff or 0x806f052b2101ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 044...

Page 453: ...before you update the code 2 Run the DSA program 3 Reseat the adapter 4 Replace the adapter 5 Trained technician only Replace microprocessor n n microprocessor number 6 Trained technician only Replace the system board 806f060d 0400ffff Array ComputerSystemElementName has failed Drive 0 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be...

Page 454: ...ard disk drive that is indicated by a lit status LED 806f060d 0402ffff Array ComputerSystemElementName has failed Drive 2 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0402ffff or 0x806f060d0402ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP ...

Page 455: ... disk drive that is indicated by a lit status LED 806f060d 0404ffff Array ComputerSystemElementName has failed Drive 4 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0404ffff or 0x806f060d0404ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP Tra...

Page 456: ...ard disk drive that is indicated by a lit status LED 806f060d 0406ffff Array ComputerSystemElementName has failed Drive 6 Explanation This message is for the use case when an implementation has detected that an Array Failed May also be shown as 806f060d0406ffff or 0x806f060d0406ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Yes CIM Information Prefix PLAT and ID 0176 SNMP ...

Page 457: ...ected a Memory DIMM configuration error has been corrected May also be shown as 806f070c2001ffff or 0x806f070c2001ffff Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed and following the memory population chart in the system publication 806f070c 2002f...

Page 458: ...ay also be shown as 806f070c2004ffff or 0x806f070c2004ffff Severity Error Alert Category Critical Memory Serviceable Yes CIM Information Prefix PLAT and ID 0126 SNMP Trap ID 41 Automatically notify Support No User response Make sure that DIMMs are installed and following the memory population chart in the system publication 806f070c 2581ffff Configuration Error for PhysicalMemoryElementName on Sub...

Page 459: ... an Array Rebuild is in Progress May also be shown as 806f070d0401ffff or 0x806f070d0401ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0178 SNMP Trap ID Automatically notify Support No User response No action information only 806f070d 0402ffff Rebuild in progress for Array in system ComputerSystemElementName Drive 2 Explanation This message is for ...

Page 460: ...hat an Array Rebuild is in Progress May also be shown as 806f070d0404ffff or 0x806f070d0404ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0178 SNMP Trap ID Automatically notify Support No User response No action information only 806f070d 0405ffff Rebuild in progress for Array in system ComputerSystemElementName Drive 5 Explanation This message is f...

Page 461: ...f070d0407ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0178 SNMP Trap ID Automatically notify Support No User response No action information only 806f072b 2101ffff A successful software or firmware change was detected on system ComputerSystemElementName IMM Promotion IMM Recovery Explanation This message is for the use case when an implementation ...

Page 462: ... No User response No action information only 806f0813 2581ffff A Uncorrectable Bus Error has occurred on system ComputerSystemElementName DIMMs Explanation This message is for the use case when an implementation has detected a Bus Uncorrectable Error May also be shown as 806f08132581ffff or 0x806f08132581ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT ...

Page 463: ...ace the system board 806f0813 2584ffff A Uncorrectable Bus Error has occurred on system ComputerSystemElementName CPUs Explanation This message is for the use case when an implementation has detected a Bus Uncorrectable Error May also be shown as 806f08132584ffff or 0x806f08132584ffff Severity Error Alert Category Critical Other Serviceable Yes CIM Information Prefix PLAT and ID 0240 SNMP Trap ID ...

Page 464: ...06f090c2001ffff or 0x806f090c2001ffff Severity Warning Alert Category System Other Serviceable Yes CIM Information Prefix PLAT and ID 0142 SNMP Trap ID 22 Automatically notify Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f090c 2002ffff PhysicalMemoryElementName on Subsystem MemoryElementName Throttled DIMM 2 Explanation This message is fo...

Page 465: ...y Support No User response 1 Reseat the DIMM and then restart the server 2 Replace DIMM n n DIMM number 806f0a07 0301ffff ProcessorElementName is operating in a Degraded State CPU 1 Explanation This message is for the use case when an implementation has detected a Processor is running in the Degraded state May also be shown as 806f0a070301ffff or 0x806f0a070301ffff Severity Warning Alert Category ...

Page 466: ...ion for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2002ffff An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 2 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff Sever...

Page 467: ... for a fan failure 4 Replace DIMM n n DIMM number 806f0a0c 2004ffff An Over Temperature Condition has been detected on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 4 Explanation This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected May also be shown as 806f0a0c2004ffff or 0x806f0a0c2004ffff Severity...

Page 468: ...d a Lower Critical sensor going low has deasserted May also be shown as 810102020701ffff or 0x810102020701ffff Severity Info Alert Category Critical Voltage Serviceable No CIM Information Prefix PLAT and ID 0481 SNMP Trap ID 1 Automatically notify Support No User response No action information only 81010204 1d01ffff Numeric sensor NumericSensorElementName going low lower critical has deasserted Fa...

Page 469: ... critical sensor going high has deasserted May also be shown as 810107010701ffff or 0x810107010701ffff Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 0702ffff Numeric sensor NumericSensorElementName going high upper non critical has deasserted V...

Page 470: ...an Upper Non critical sensor going high has deasserted May also be shown as 810107012701ffff or 0x810107012701ffff Severity Info Alert Category Warning Temperature Serviceable No CIM Information Prefix PLAT and ID 0491 SNMP Trap ID 12 Automatically notify Support No User response No action information only 81010701 2d01ffff Numeric sensor NumericSensorElementName going high upper non critical has ...

Page 471: ...ritical sensor going high has deasserted May also be shown as 810109010702ffff or 0x810109010702ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010901 0703ffff Numeric sensor NumericSensorElementName going high upper critical has deasserted Ambient...

Page 472: ...n Upper Critical sensor going high has deasserted May also be shown as 810109012d01ffff or 0x810109012d01ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0495 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010902 0701ffff Numeric sensor NumericSensorElementName going high upper critical has deasserte...

Page 473: ...on recoverable sensor going high has deasserted May also be shown as 81010b010702ffff or 0x81010b010702ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81010b01 0703ffff Numeric sensor NumericSensorElementName going high upper non recoverable has deas...

Page 474: ... case when an implementation has detected an Upper Non recoverable sensor going high has deasserted May also be shown as 81010b012d01ffff or 0x81010b012d01ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0499 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81030006 2101ffff Sensor SensorElementName has ...

Page 475: ...0601ffff or 0x810301120601ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0509 SNMP Trap ID Automatically notify Support No User response No action information only 8107010f 2201ffff Sensor SensorElementName has deasserted the transition from normal to non critical state GPT Status Explanation This message is for the use case when an implementation ...

Page 476: ... has detected a Sensor transition to less severe from critical May also be shown as 810702010301ffff or 0x810702010301ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 0 Automatically notify Support No User response No action information only 81070201 0701ffff Sensor SensorElementName has transitioned to a less severe state f...

Page 477: ...r transition to less severe from critical May also be shown as 810702040a01ffff or 0x810702040a01ffff Severity Info Alert Category Critical Fan Failure Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 11 Automatically notify Support No User response No action information only 81070204 0a02ffff Sensor SensorElementName has transitioned to a less severe state from critical PS 2 Fa...

Page 478: ...ed a Sensor transition to less severe from critical May also be shown as 8107020f2582ffff or 0x8107020f2582ffff Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0523 SNMP Trap ID 50 Automatically notify Support No User response No action information only 81070214 2201ffff Sensor SensorElementName has transitioned to a less severe state from critical TPM...

Page 479: ...tion has detected that the Sensor transition to non recoverable from less severe has deasserted May also be shown as 810703010301ffff or 0x810703010301ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0525 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0007 0301ffff ProcessorElementName has Recovere...

Page 480: ...an implementation has detected a Power Supply has been removed May also be shown as 816f00080a02ffff or 0x816f00080a02ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0085 SNMP Trap ID Automatically notify Support No User response No action information only 816f0009 1301ffff PowerSupplyElementName has been turned on Host Power Explanation This messag...

Page 481: ...Check the SAS cable 4 Replace the hard disk drive 816f000d 0401ffff The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 1 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Ye...

Page 482: ... 3 Check the SAS cable 4 Replace the hard disk drive 816f000d 0403ffff The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 3 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0403ffff or 0x816f000d0403ffff Severity Error Alert Category Critical Hard Disk drive Serviceable...

Page 483: ...Check the SAS cable 4 Replace the hard disk drive 816f000d 0405ffff The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 5 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0405ffff or 0x816f000d0405ffff Severity Error Alert Category Critical Hard Disk drive Serviceable Ye...

Page 484: ... 3 Check the SAS cable 4 Replace the hard disk drive 816f000d 0407ffff The Drive StorageVolumeElementName has been removed from unit PhysicalPackageElementName Drive 7 Explanation This message is for the use case when an implementation has detected a Drive has been Removed May also be shown as 816f000d0407ffff or 0x816f000d0407ffff Severity Error Alert Category Critical Hard Disk drive Serviceable...

Page 485: ...on has detected a recovery from a Front Panel NMI Diagnostic Interrupt May also be shown as 816f00131701ffff or 0x816f00131701ffff Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0223 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0021 2201ffff Fault condition removed on slot PhysicalConnectorElementName on...

Page 486: ...tation has detected a Fault condition in a slot has been removed May also be shown as 816f00213001ffff or 0x816f00213001ffff Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0331 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0021 3002ffff Fault condition removed on slot PhysicalConnectorElementName on syste...

Page 487: ...tected a Fault condition in a slot has been removed May also be shown as 816f00213004ffff or 0x816f00213004ffff Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0331 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0107 0301ffff An Over Temperature Condition has been removed on ProcessorElementName CPU 1 Expla...

Page 488: ...l operational status May also be shown as 816f01080a02ffff or 0x816f01080a02ffff Severity Info Alert Category Critical Power Serviceable No CIM Information Prefix PLAT and ID 0087 SNMP Trap ID 4 Automatically notify Support No User response No action information only 816f010c 2001ffff Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanat...

Page 489: ...detected a Memory uncorrectable error recovery May also be shown as 816f010c2003ffff or 0x816f010c2003ffff Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0139 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f010c 2004ffff Uncorrectable error recovery detected for PhysicalMemoryElementName on Subsystem Memor...

Page 490: ... an implementation has detected a Drive was Enabled May also be shown as 816f010d0400ffff or 0x816f010d0400ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010d 0401ffff The Drive StorageVolumeElementName has been enabled Drive 1 Explanation T...

Page 491: ...as Enabled May also be shown as 816f010d0403ffff or 0x816f010d0403ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010d 0404ffff The Drive StorageVolumeElementName has been enabled Drive 4 Explanation This message is for the use case when an i...

Page 492: ...e was Enabled May also be shown as 816f010d0406ffff or 0x816f010d0406ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0167 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f010d 0407ffff The Drive StorageVolumeElementName has been enabled Drive 7 Explanation This message is for the use case when a...

Page 493: ...condition May also be shown as 816f02070301ffff or 0x816f02070301ffff Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0045 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f020d 0400ffff Failure no longer Predicted on drive StorageVolumeElementName for array ComputerSystemElementName Drive 0 Explanation This mes...

Page 494: ...ected an Array Failure is no longer Predicted May also be shown as 816f020d0402ffff or 0x816f020d0402ffff Severity Info Alert Category System Predicted Failure Serviceable No CIM Information Prefix PLAT and ID 0169 SNMP Trap ID 27 Automatically notify Support No User response No action information only 816f020d 0403ffff Failure no longer Predicted on drive StorageVolumeElementName for array Comput...

Page 495: ...ed an Array Failure is no longer Predicted May also be shown as 816f020d0405ffff or 0x816f020d0405ffff Severity Info Alert Category System Predicted Failure Serviceable No CIM Information Prefix PLAT and ID 0169 SNMP Trap ID 27 Automatically notify Support No User response No action information only 816f020d 0406ffff Failure no longer Predicted on drive StorageVolumeElementName for array ComputerS...

Page 496: ...ed a Power Supply that has input that has returned to normal May also be shown as 816f03080a01ffff or 0x816f03080a01ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0099 SNMP Trap ID Automatically notify Support No User response No action information only 816f0308 0a02ffff PowerSupplyElementName has returned to a Normal Input State Power Supply 2 Exp...

Page 497: ...tected a Memory Scrub failure recovery May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f030c 2003ffff Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered DIMM ...

Page 498: ...n implementation has detected a Memory Scrub failure recovery May also be shown as 816f030c2581ffff or 0x816f030c2581ffff Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0137 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f0313 1701ffff System ComputerSystemElementName has recovered from an NMI NMI State Ex...

Page 499: ...hat Memory has been Enabled May also be shown as 816f040c2002ffff or 0x816f040c2002ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f040c 2003ffff PhysicalMemoryElementName Enabled on Subsystem MemoryElementName DIMM 3 Explanation This message is for the use...

Page 500: ...has detected that Memory has been Enabled May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0130 SNMP Trap ID Automatically notify Support No User response No action information only 816f0413 2582ffff A PCI PERR recovery has occurred on system ComputerSystemElementName PCIs Explanation This messag...

Page 501: ...that the Memory Logging Limit has been Removed May also be shown as 816f050c2002ffff or 0x816f050c2002ffff Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050c 2003ffff Memory Logging Limit Removed for PhysicalMemoryElementName on Subsystem MemoryElementNa...

Page 502: ... implementation has detected that the Memory Logging Limit has been Removed May also be shown as 816f050c2581ffff or 0x816f050c2581ffff Severity Info Alert Category Warning Memory Serviceable No CIM Information Prefix PLAT and ID 0145 SNMP Trap ID 43 Automatically notify Support No User response No action information only 816f050d 0400ffff Critical Array ComputerSystemElementName has deasserted Dr...

Page 503: ... Array has deasserted May also be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0175 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f050d 0403ffff Critical Array ComputerSystemElementName has deasserted Drive 3 Explanation This message is for the use...

Page 504: ...cal Array has deasserted May also be shown as 816f050d0405ffff or 0x816f050d0405ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0175 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f050d 0406ffff Critical Array ComputerSystemElementName has deasserted Drive 6 Explanation This message is for the ...

Page 505: ...CPU complex error has deasserted May also be shown as 816f06070301ffff or 0x816f06070301ffff Severity Info Alert Category Critical CPU Serviceable No CIM Information Prefix PLAT and ID 0817 SNMP Trap ID 40 Automatically notify Support No User response No action information only 816f060d 0400ffff Array in system ComputerSystemElementName has been restored Drive 0 Explanation This message is for the...

Page 506: ...ed Array has been Restored May also be shown as 816f060d0402ffff or 0x816f060d0402ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0177 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f060d 0403ffff Array in system ComputerSystemElementName has been restored Drive 3 Explanation This message is fo...

Page 507: ...Array has been Restored May also be shown as 816f060d0405ffff or 0x816f060d0405ffff Severity Info Alert Category Critical Hard Disk drive Serviceable No CIM Information Prefix PLAT and ID 0177 SNMP Trap ID 5 Automatically notify Support No User response No action information only 816f060d 0406ffff Array in system ComputerSystemElementName has been restored Drive 6 Explanation This message is for t...

Page 508: ...configuration error has deasserted May also be shown as 816f070c2001ffff or 0x816f070c2001ffff Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2002ffff Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName has deasserted DI...

Page 509: ... DIMM configuration error has deasserted May also be shown as 816f070c2004ffff or 0x816f070c2004ffff Severity Info Alert Category Critical Memory Serviceable No CIM Information Prefix PLAT and ID 0127 SNMP Trap ID 41 Automatically notify Support No User response No action information only 816f070c 2581ffff Configuration error for PhysicalMemoryElementName on Subsystem MemoryElementName has deasser...

Page 510: ...hat an Array Rebuild has Completed May also be shown as 816f070d0401ffff or 0x816f070d0401ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f070d 0402ffff Rebuild completed for Array in system ComputerSystemElementName Drive 2 Explanation This message is for ...

Page 511: ... an Array Rebuild has Completed May also be shown as 816f070d0404ffff or 0x816f070d0404ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f070d 0405ffff Rebuild completed for Array in system ComputerSystemElementName Drive 5 Explanation This message is for the...

Page 512: ...on has detected that an Array Rebuild has Completed May also be shown as 816f070d0407ffff or 0x816f070d0407ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0179 SNMP Trap ID Automatically notify Support No User response No action information only 816f0807 0301ffff ProcessorElementName has been Enabled CPU 1 Explanation This message is for the use cas...

Page 513: ...em has recovered from a Bus Uncorrectable Error May also be shown as 816f08132582ffff or 0x816f08132582ffff Severity Info Alert Category Critical Other Serviceable No CIM Information Prefix PLAT and ID 0241 SNMP Trap ID 50 Automatically notify Support No User response No action information only 816f0813 2584ffff System ComputerSystemElementName has recovered from an Uncorrectable Bus Error CPUs Ex...

Page 514: ...detected Memory is no longer Throttled May also be shown as 816f090c2002ffff or 0x816f090c2002ffff Severity Info Alert Category System Other Serviceable No CIM Information Prefix PLAT and ID 0143 SNMP Trap ID Automatically notify Support No User response No action information only 816f090c 2003ffff PhysicalMemoryElementName on Subsystem MemoryElementName is no longer Throttled DIMM 3 Explanation T...

Page 515: ...ed state May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity Info Alert Category Warning CPU Serviceable No CIM Information Prefix PLAT and ID 0039 SNMP Trap ID 42 Automatically notify Support No User response No action information only 816f0a0c 2001ffff An Over Temperature Condition has been removed on the PhysicalMemoryElementName on Subsystem MemoryElementName DIMM 1 Explanatio...

Page 516: ...ed an Over Temperature Condition for Memory that has been Removed May also be shown as 816f0a0c2003ffff or 0x816f0a0c2003ffff Severity Info Alert Category Critical Temperature Serviceable No CIM Information Prefix PLAT and ID 0147 SNMP Trap ID 0 Automatically notify Support No User response No action information only 816f0a0c 2004ffff An Over Temperature Condition has been removed on the PhysicalM...

Page 517: ... Description Informational An informational message is something that was recorded for audit purposes usually a user action or a change of states that is normal behavior Warning A warning is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring or maintenance Error An error typically i...

Page 518: ...adapter replacement replace system board I 2018003 I 2018003 A bad option ROM checksum was detected for the device found at Bus Device Function The Vendor ID for the device is and the Device ID is Explanation ROM CHECKSUM ERROR Severity Info User response Complete the following steps 1 If this PCIe device and or any attached cables were recently installed moved serviced or upgraded reseat adapter ...

Page 519: ...oard I 3818002 I 3818002 The firmware image capsule signature for the non booted flash bank is invalid Explanation Opposite Bank CRTM Capsule Update Signature Invalid Severity Info User response Complete the following steps 1 Reflash backup UEFI image 2 If error does not persist no additional recovery action is required 3 If error persists or boot is unsuccessful trained service technician only re...

Page 520: ...If problem persists then remove Adapter Card If system reboots successfully without the adapter replace that card 4 Trained service technician only Replace the processor S 2018001 S 2018001 An Uncorrected PCIe Error has Occurred at Bus Device Function The Vendor ID for the device is and the Device ID is Explanation PCIe Uncorrected Error Detected Severity Error User response Complete the following...

Page 521: ... next level of support S 3030007 S 3030007 A firmware fault has been detected in the UEFI image Explanation Internal UEFI Firmware Fault Detected System halted Severity Error User response Complete the following steps 1 Check IBM Support website for an applicable service bulletin or firmware update that applies to this error 2 Reflash UEFI image 3 Trained service technician only Replace the system...

Page 522: ...S contents Verify that the system boots Then re install options one at a time to locate the problem 4 Check IBM Support website for an applicable service bulletin or firmware update that applies to this error 5 Reflash UEFI firmware 6 Remove and re install CMOS battery for 30 seconds to clear CMOS contents 7 Trained service technician only Replace the system board S 3060007 S 3060007 A firmware fa...

Page 523: ...al action is required 3 If system fails to boot or if flash attempt fails trained service technician only replace the system board S 51003 S 51003 An uncorrectable memory error was detected in DIMM slot on rank Explanation Fatal Memory Error Occurred Severity Error User response Complete the following steps 1 If the node has recently been installed moved serviced or upgraded verify that the DIMM i...

Page 524: ... must AC cycle the system to re enable affected DIMM connector or re enable manually using F1 setup 2 If the node has been recently installed serviced moved or upgraded check to ensure that DIMMs are firmly seated and that no foreign material can be seen in the DIMM connector If either condition is observed correct and retry with the same DIMM Note Event Log may contain a recent 00580A4 event deno...

Page 525: ...ated check IBM Support website for an applicable service bulletin or firmware update that applies to this Processor error 2 Trained service technician only If there are multiple Processor s swap Processor s to move affected Processor to another Processor socket and retry If problem follows the affected Processor or this is a single Processor system replace the Processor Inspect Processor socket on...

Page 526: ...ttings Settings Driver Health Status List and find a driver controller reporting Configuration Required status 2 Search for the driver menu from System Settings and change settings appropriately 3 Save settings and restart system W 305800A W 305800A DRIVER HEALTH PROTOCOL Reports Failed Status Controller Explanation DRIVER HEALTH PROTOCOL Reports Failed Status Controller Severity Warning User resp...

Page 527: ...EFI image 3 Trained service technician only Replace system board W 305800E W 305800E DRIVER HEALTH PROTOCOL Reports Invalid Health Status Driver Explanation DRIVER HEALTH PROTOCOL Reports Invalid Health Status Driver Severity Warning User response Complete the following steps 1 Reboot the system 2 If problem persists switch to backup UEFI or reflash current UEFI image 3 Trained service technician ...

Page 528: ... 1 Use F1 Setup Verify Settings and Save Settings to recover settings 2 Reset IMM 3 Remove AUX power from the node This will reboot the entire node 4 Check IBM Support website for an applicable service bulletin or firmware update that applies to this error 5 Reflash IMM Firmware 6 Remove and re install CMOS battery for 30 seconds to clear CMOS contents 7 Trained service technician only Replace the...

Page 529: ...error logging limit has been exceeded on DIMM number at address MC5 Status contains and MC5 Misc contains Explanation DIMM PFA Threshold Exceeded Severity Warning User response Complete the following steps 1 If the node has recently been installed moved serviced or upgraded verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that m...

Page 530: ...ed service technician only Replace affected processor 9 Trained service technician only Replace system board W 68002 W 68002 A CMOS battery error has been detected Explanation CMOS Battery Fault Severity Warning User response Complete the following steps 1 If the system was recently Installed Moved or Serviced makesure the batter is properly seated 2 Check IBM Support website for an applicable ser...

Page 531: ...Registers Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 001 000 BRCM TestMIIRegisters Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v ...

Page 532: ...he test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 004 000 BRCM TestInterrupt Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of ...

Page 533: ...d Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 007 000 BRCM TestLEDs Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest...

Page 534: ...The MII register test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 802 000 BRCM TestEEPROM Test Aborted Explanation The EEPROM test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Lat...

Page 535: ...nterrupt test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 805 000 BRCM TestLoopbackMAC Test Aborted Explanation Loopback testing at the MAC layer was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Suppor...

Page 536: ...00 000 BRCM TestControlRegisters Test Failed Explanation A failure was detected while testing internal MAC registers Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD sectio...

Page 537: ...nks v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 405 902 000 BRCM TestEEPROM Test Failed Explanation A failure was detected while testing non volatile RAM Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found...

Page 538: ...Support Website v Latest level of DSA v Latest level of BMC IMM 405 904 000 BRCM TestInterrupt Test Failed Explanation A failure was detected while testing interrupts Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA D...

Page 539: ... Latest level of DSA v Latest level of BMC IMM 405 906 000 BRCM TestLoopbackPhysical Test Failed Explanation A failure was detected during the loopback test at the physical layer Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found ...

Page 540: ...un the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA Brocade test results The following messages can result when you run the Brocade test 218 000 000 Brocade MemoryTest Passed Explanation The test passed Severity Event S...

Page 541: ...xplanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 003 000 Brocade PCILoopbackTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Late...

Page 542: ...n The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 006 000 Brocade InternalLoopbackTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest l...

Page 543: ...n The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 802 000 Brocade SerdesLoopbackTest Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of...

Page 544: ...est was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 805 000 Brocade SerdesEthLoopbackTest Aborted Explanation The test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA...

Page 545: ... 3 Rerun the test 4 If the problem remains contact your IBM technical support representative Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 901 000 Brocade ExternalLoopbackTest Failed Explanation A failure was detected during the Loopback test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following ...

Page 546: ...ort Website v Latest level of DSA v Latest level of BMC IMM 218 903 000 Brocade PCILoopbackTest Failed Explanation A failure was detected during the Loopback test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If the problem remains contact ...

Page 547: ...elated Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 218 905 000 Brocade SerdesEthLoopbackTest Failed Explanation A failure was detected during the Loopback test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Rerun the test 2 Verify whether the firmware is at proper level 3 Rerun the test 4 If...

Page 548: ...int Panel Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 180 801 000 Check point Panel Test Aborted Explanation Check point Panel Test Aborted BMC is unable to verify that the operator information panel cable is connected Severity Warning Serviceable Yes Recoverable No Auto...

Page 549: ...3 Run the test again 4 Replace the operator information panel assembly 5 Run the test again 6 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA CPU stress test results The following messages can result when you run the CPU stress t...

Page 550: ...the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 089 802 000 CPU Stress Test Aborted Explanation CPU Stress Test Aborted System resource unavailability error Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Turn off and restart the system 2 Make sure that the DS...

Page 551: ...es Recoverable No Automatically notify Support No User response Complete the following steps 1 If the system has stopped responding turn off and restart the system and then run the test again 2 Make sure that the DSA Diagnostic code is at the latest level 3 Run the test again 4 Check system firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Even...

Page 552: ...ELXUCNA NIC PHY LoopBackTest Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 516 002 000 ELXUCNA ELXUCNA NIC LED Beacon Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v...

Page 553: ...esting at the physical layer was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 516 802 000 ELXUCNA ELXUCNA NIC LED Beacon Test Aborted Explanation Verification of status LEDs was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related...

Page 554: ...Website v Latest level of DSA v Latest level of BMC IMM 516 901 000 ELXUCNA NIC PHY LoopBackTest Failed Explanation A failure was detected during the loopback test at the physical layer Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be...

Page 555: ... 2 Rerun the test 3 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA EXA port ping test results The following messages can result when you run the EXA port ping test 401 000 000 EXA Port Ping Test Passed Explanation EXA Port Ping ...

Page 556: ...t Website v Latest level of DSA v Latest level of BMC IMM 401 802 000 EXA Port Ping Test Aborted Explanation EXA Port Ping Test Aborted Port connections may not be correct Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Remove power cables wait for 45 seconds reconnect and rerun the test 2 Make sure that the scalability c...

Page 557: ...4 Replace the scalability cable s for specified port s 5 If the problem remains contact your technical service representative Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA hard drive test results The following messages can result when you run the hard drive test 217 000 000 HDD Test Passed Explanation HDD Stress Test Passed Severity Event Serviceable No Re...

Page 558: ...ite v Latest level of DSA v Latest level of BMC IMM 217 900 000 HDD Test Failed Explanation HDD Test Failed The hard drive self test detected a failure Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify the firmware is at the latest level 4 Rerun the test 5 If the problem remai...

Page 559: ...BMC IMM 406 001 000 IANet EEPROM Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 406 002 000 IANet FIFO Test Passed Explanation The test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Suppor...

Page 560: ...ssed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 406 800 000 IANet Registers Test Aborted Explanation Registers test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level o...

Page 561: ...test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 406 803 000 IANet Interrupts Test Aborted Explanation Interrupt test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA ...

Page 562: ...bleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 406 901 000 IANet EEPROM Test Failed Explanation A failure was detected during the EEPROM test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1...

Page 563: ... was detected during the Interrupt test Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check component firmware level and upgrade if necessary The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 2 Rerun the test 3 Check interrupt assignments in the PC...

Page 564: ...s component 3 Rerun the test 4 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA LSI hard drive test results The following messages can result when you run the LSI hard drive test 407 000 000 LSIESG DiskDefaultDiagnostic Test Passe...

Page 565: ...verity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Check cable connections 2 Rerun the test 3 Verify whether the firmware is at the latest level 4 Rerun the test 5 If the problem remains contact your IBM technical support representative Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA Mella...

Page 566: ...ort Test Passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 408 800 000 MLNX MLNX_DiagnosticTestEthernetPort Test Aborted Explanation Port Test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest le...

Page 567: ...s adapter might be faulty 3 Try replacing the adapter and repeating the test Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 408 901 000 MLNX MLNX_DiagnosticTestIBPort Test Failed Explanation Port Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Make sure that the physical link...

Page 568: ...Standalone Memory Test Passed Explanation Quick Full Memory Test CPU 1 Passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 000 002 Standalone Memory Test Passed Explanation Quick Full Memory Test CPU 2 Passed Severity Event Serviceable No Recoverable No Automatically notify Suppo...

Page 569: ...l of BMC IMM 201 811 000 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and...

Page 570: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 811 002 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical se...

Page 571: ...pport Website v Latest level of DSA v Latest level of BMC IMM 201 812 000 Standalone Memory Test Aborted Explanation Memory test is not supported for this system Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact yo...

Page 572: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 812 002 Standalone Memory Test Aborted Explanation Memory test is not supported for this system Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your ...

Page 573: ...port Website v Latest level of DSA v Latest level of BMC IMM 201 813 000 Standalone Memory Test Aborted Explanation Chipset Error Can not turn OFF ECC error reporting in CPU Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remain...

Page 574: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 813 002 Standalone Memory Test Aborted Explanation Chipset Error Can not turn OFF ECC error reporting in CPU Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains ...

Page 575: ... IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 814 000 Standalone Memory Test Aborted Explanation Chipset Error Can not disable Scubbing feature for CPU Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem r...

Page 576: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 814 002 Standalone Memory Test Aborted Explanation Chipset Error Can not disable Scubbing feature for CPU Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains con...

Page 577: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 815 000 Standalone Memory Test Aborted Explanation Program Error with Quick Memory Menu Option Selection Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rem...

Page 578: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 815 002 Standalone Memory Test Aborted Explanation Program Error with Quick Memory Menu Option Selection Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains cont...

Page 579: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 816 000 Standalone Memory Test Aborted Explanation Program Error with Full Memory Menu Option Selection Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rema...

Page 580: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 816 002 Standalone Memory Test Aborted Explanation Program Error with Full Memory Menu Option Selection Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains conta...

Page 581: ...d Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 818 000 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contac...

Page 582: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 818 002 Standalone Memory Test Aborted Explanation Unable to Locate SMBIOS key _SM_ Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical se...

Page 583: ...te v Latest level of DSA v Latest level of BMC IMM 201 819 000 Standalone Memory Test Aborted Explanation The start end address ranges in the restricted area of the memory Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains ...

Page 584: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 819 002 Standalone Memory Test Aborted Explanation The start end address ranges in the restricted area of the memory Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem ...

Page 585: ...ted Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 820 000 Standalone Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rem...

Page 586: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 820 002 Standalone Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your tec...

Page 587: ...ite v Latest level of DSA v Latest level of BMC IMM 201 821 000 Standalone Memory Test Aborted Explanation Variable range MTRR registers are larger than fixed range MTRR registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem ...

Page 588: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 821 002 Standalone Memory Test Aborted Explanation Variable range MTRR registers are larger than fixed range MTRR registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the p...

Page 589: ...level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 822 000 Standalone Memory Test Aborted Explanation Invalid MTRR service request Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remain...

Page 590: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 822 002 Standalone Memory Test Aborted Explanation Invalid MTRR service request Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servic...

Page 591: ...A v Latest level of BMC IMM 201 824 000 Standalone Memory Test Aborted Explanation Node Interleave feature must be OFF Go to Setup and disable Node Interleave option and then re run the test Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If t...

Page 592: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 824 002 Standalone Memory Test Aborted Explanation Node Interleave feature must be OFF Go to Setup and disable Node Interleave option and then re run the test Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try th...

Page 593: ...ated Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 826 000 Standalone Memory Test Aborted Explanation BIOS Memory Controller has been disabled Go to Setup and Enable Memory Controller Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the te...

Page 594: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 826 002 Standalone Memory Test Aborted Explanation BIOS Memory Controller has been disabled Go to Setup and Enable Memory Controller Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2...

Page 595: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 827 000 Standalone Memory Test Aborted Explanation BIOS ECC function has been disabled by BIOS Go to Setup and enable ECC generation Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each...

Page 596: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 827 002 Standalone Memory Test Aborted Explanation BIOS ECC function has been disabled by BIOS Go to Setup and enable ECC generation Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2...

Page 597: ...s v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 844 000 Standalone Memory Test Aborted Explanation Chipset Error Problem in masking MSR machine check control MASK registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each act...

Page 598: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 844 002 Standalone Memory Test Aborted Explanation Chipset Error Problem in masking MSR machine check control MASK registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the ...

Page 599: ... v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 845 000 Standalone Memory Test Aborted Explanation Chipset Error Problem clearing MSR machine check control registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If...

Page 600: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 845 002 Standalone Memory Test Aborted Explanation Chipset Error Problem clearing MSR machine check control registers Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem...

Page 601: ...level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 859 000 Standalone Memory Test Aborted Explanation INVALID XSECSRAT type Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains conta...

Page 602: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 859 002 Standalone Memory Test Aborted Explanation INVALID XSECSRAT type Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service repre...

Page 603: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 860 000 Standalone Memory Test Aborted Explanation No OEM0 type 1 found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servi...

Page 604: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 860 002 Standalone Memory Test Aborted Explanation No OEM0 type 1 found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service repres...

Page 605: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 861 000 Standalone Memory Test Aborted Explanation No SRAT type 1 found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servi...

Page 606: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 861 002 Standalone Memory Test Aborted Explanation No SRAT type 1 found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service repres...

Page 607: ...M Support Website v Latest level of DSA v Latest level of BMC IMM 201 862 000 Standalone Memory Test Aborted Explanation No OEM1 structure found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical serv...

Page 608: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 862 002 Standalone Memory Test Aborted Explanation No OEM1 structure found Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service rep...

Page 609: ...upport Website v Latest level of DSA v Latest level of BMC IMM 201 863 000 Standalone Memory Test Aborted Explanation No IBMERROR key in OEM1 structure Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technic...

Page 610: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 863 002 Standalone Memory Test Aborted Explanation No IBMERROR key in OEM1 structure Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical s...

Page 611: ...ks v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 864 000 Standalone Memory Test Aborted Explanation No GAS located in OEM1 Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technica...

Page 612: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 864 002 Standalone Memory Test Aborted Explanation No GAS located in OEM1 Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service repr...

Page 613: ...pport Website v Latest level of DSA v Latest level of BMC IMM 201 865 000 Standalone Memory Test Aborted Explanation No XSECSRAT key in OEM0 structure Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technica...

Page 614: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 865 002 Standalone Memory Test Aborted Explanation No XSECSRAT key in OEM0 structure Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical s...

Page 615: ...t Website v Latest level of DSA v Latest level of BMC IMM 201 866 000 Standalone Memory Test Aborted Explanation EFI SAL Invalid parameter from GetMemoryMap function Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contac...

Page 616: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 866 002 Standalone Memory Test Aborted Explanation EFI SAL Invalid parameter from GetMemoryMap function Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains conta...

Page 617: ...ted Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 867 000 Standalone Memory Test Aborted Explanation EFI SAL Buffer not allocated Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact ...

Page 618: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 867 002 Standalone Memory Test Aborted Explanation EFI SAL Buffer not allocated Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servic...

Page 619: ... Website v Latest level of DSA v Latest level of BMC IMM 201 868 000 Standalone Memory Test Aborted Explanation EFI SAL Buffer allocated in GetMemoryMap too small Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact y...

Page 620: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 868 002 Standalone Memory Test Aborted Explanation EFI SAL Buffer allocated in GetMemoryMap too small Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact...

Page 621: ...BM Support Website v Latest level of DSA v Latest level of BMC IMM 201 869 000 Standalone Memory Test Aborted Explanation EFI SAL Invalid parameter from GetMemoryMap function Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remai...

Page 622: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 869 002 Standalone Memory Test Aborted Explanation EFI SAL Invalid parameter from GetMemoryMap function Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains conta...

Page 623: ...ted Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 870 000 Standalone Memory Test Aborted Explanation CPU Doamin in ACPI not valid Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact ...

Page 624: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 870 002 Standalone Memory Test Aborted Explanation CPU Doamin in ACPI not valid Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servic...

Page 625: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 871 000 Standalone Memory Test Aborted Explanation Data Mis compare encountered Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technic...

Page 626: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 871 002 Standalone Memory Test Aborted Explanation Data Mis compare encountered Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical servic...

Page 627: ...test level of DSA v Latest level of BMC IMM 201 877 000 Standalone Memory Test Aborted Explanation BIOS Sparing in Extended PCI reg must be OFF Go to setup and disable sparing Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem rema...

Page 628: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 877 002 Standalone Memory Test Aborted Explanation BIOS Sparing in Extended PCI reg must be OFF Go to setup and disable sparing Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If t...

Page 629: ...M Support Website v Latest level of DSA v Latest level of BMC IMM 201 878 000 Standalone Memory Test Aborted Explanation Sparing feature must be turned OFF Go to setup and turn the sparing feature OFF Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each act...

Page 630: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 878 002 Standalone Memory Test Aborted Explanation Sparing feature must be turned OFF Go to setup and turn the sparing feature OFF Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 I...

Page 631: ...pport Website v Latest level of DSA v Latest level of BMC IMM 201 885 000 Standalone Memory Test Aborted Explanation Processor does not support MTRR register manipulation Can not write to memory without cache Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after ...

Page 632: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 885 002 Standalone Memory Test Aborted Explanation Processor does not support MTRR register manipulation Can not write to memory without cache Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after eac...

Page 633: ...st level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 886 000 Standalone Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If th...

Page 634: ...rt Website v Latest level of DSA v Latest level of BMC IMM 201 886 002 Standalone Memory Test Aborted Explanation Memory Upper limit is less than 16 Mbytes Severity Warning Serviceable No Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your tec...

Page 635: ...d BIOS uEFI are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 899 000 Standalone Memory Test Aborted Explanation Memory Diagnostics Test Aborted by user Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 899 001 Standalone...

Page 636: ...erable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technical service representative 3 Turn off the system and disconnect it from power Wait for 45 seconds Reseat DIMM s Reconnect it to power 4 Make sure that DSA and BIOS uEFI are at the latest lev...

Page 637: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 201 901 002 Standalone Memory Test Failed Explanation Memory Diagnostics Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Perform the actions mentioned one at a time and try the test after each action 2 If the problem remains contact your technic...

Page 638: ... DIMMS s mentioned in error one by one 6 Make sure that all DIMMs are enabled in the Configuration Setup Utility program 7 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA memory stress test results The following messages can resu...

Page 639: ...sary 6 Run the memory diagnostic to identify the specific failing DIMM 7 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 202 802 000 MemStr Test Aborted Explanation Memory size is insufficient to run the test At least 1 GB is req...

Page 640: ...y diagnostics to validate all memory 2 Make sure that the DSA Diagnostic code is at the latest level 3 Turn off the system and disconnect it from power 4 Reseat the memory cards and DIMMs 5 Reconnect the system to power and turn the system on 6 Run the test again 7 Execute the standard DSA memory diagnostics to validate all memory 8 If the failure remains refer to Troubleshooting by symptom in the...

Page 641: ...vel 4 Run the test again 5 Execute the standard DSA memory diagnostics to validate all memory 6 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA Nvidia GPU test results The following messages can result when you run the Nvidia...

Page 642: ...ion Nvidia GPU Query test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 409 005 000 Nvidia DiagnosticServiceProvider Matrix Test Passed Explanation Nvidia GPU Matrix test passed Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Sup...

Page 643: ...er Diagnostic test was canceled Severity Event Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 409 803 000 Nvidia DiagnosticServiceProvider Bandwidth Test Aborted Explanation Nvidia GPU Bandwidth test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related L...

Page 644: ...a GPU Matrix test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 409 806 000 Nvidia DiagnosticServiceProvider Binomial Test Aborted Explanation Nvidia GPU Binomial test was canceled Severity Warning Serviceable No Recoverable No Automatically notify Support No Related Li...

Page 645: ...rt Website v Latest level of DSA v Latest level of BMC IMM 409 903 000 Nvidia DiagnosticServiceProvider Bandwidth Test Failed Explanation Nvidia GPU Bandwidth Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle the system ...

Page 646: ...t Website v Latest level of DSA v Latest level of BMC IMM 409 905 000 Nvidia DiagnosticServiceProvider Matrix Test Failed Explanation Nvidia GPU Matrix Test Failed Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU Then power cycle the system 2 Verif...

Page 647: ...r cable 4 Rerun the diagnostics using the same GPU on system that is known to be working A variety of system issues can cause diagnostic failure 5 If the problem remains contact your IBM technical support representative Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA optical drive test results The following messages can result when you run the optical drive ...

Page 648: ...elated Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 215 802 000 Optical Drive Test Aborted Explanation Optical Drive Test Aborted A read error was encountered Severity Warning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be rec...

Page 649: ...ning Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Close the media tray and wait for 15 seconds for the media to be recognized Run the test again 2 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized Rerun the test 3 Check the drive cabling for loose or broken connections at both ends or damage t...

Page 650: ...BM Support Website v Latest level of DSA v Latest level of BMC IMM 215 902 000 Optical Drive Test Failed Explanation Optical Drive Test Failed Read miscompare Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized Rerun the test 2 Check th...

Page 651: ...talled firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component 5 Run the test again 6 If failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM DSA system management test results The follo...

Page 652: ...se Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 803 001 IMM I2C Test Aborted Explanation Node Busy Try later Severity Warning Se...

Page 653: ...ctions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 806 001 IMM I2C Test Aborted Explanation Timeout while processing command Severity Warning Servi...

Page 654: ...e actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 809 001 IMM I2C Test Aborted Explanation Request data truncated Severity Warning Serviceable ...

Page 655: ...nse Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 812 001 IMM I2C Test Aborted Explanation Parameter out of range Severity Warnin...

Page 656: ... Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 815 001 IMM I2C Test Aborted Explanation Invalid data field in Request Severity Wa...

Page 657: ...response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 818 001 IMM I2C Test Aborted Explanation Cannot execute duplicated request...

Page 658: ...ponse Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 821 001 IMM I2C Test Aborted Explanation Command response could not be provid...

Page 659: ...sponse Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Reconnect it to power 2 Make sure that DSA and BMC IMM are at the latest level Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 824 001 IMM I2C Test Aborted Explanation Cannot execute command Severity War...

Page 660: ... Latest level of DSA v Latest level of BMC IMM 166 904 001 IMM I2C Test Failed Explanation IMM Indicates failure in PCA9543 2 Channel I2C Switch bus BUS 3 Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait for 45 seconds Rec...

Page 661: ...lated Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 166 908 001 IMM I2C Test Failed Explanation IMM Indicates failure in the PCA9557 bus BUS 7 Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Perform the actions mentioned one at a time and try the test after each action 1 Turn off the system and disconnect it from power Wait ...

Page 662: ...tomatically notify Support No User response Complete the following steps 1 Clean the tape drive using the appropriate cleaning media and install new media 2 Run the test again 3 Clear the error log 4 Run the test again 5 Make sure that the drive firmware is at the latest level 6 Rerun the test after upgrading to the latest firmware level 7 If the failure remains refer to Troubleshooting by symptom...

Page 663: ...IBM Support Website v Latest level of DSA v Latest level of BMC IMM 264 903 000 Tape Test Failed Explanation Tape Test Failed Media is not detected Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 Clean the tape drive using the appropriate cleaning media and install new media 2 Run the test again 3 Make sure that the drive f...

Page 664: ...vel of BMC IMM 264 905 000 Tape Test Failed Explanation Tape Test Failed Software error invalid request Severity Error Serviceable Yes Recoverable No Automatically notify Support No User response Complete the following steps 1 If the system has stopped responding turn off and restart the system 2 Check the system firmware level and upgrade if necessary The installed firmware level can be found in ...

Page 665: ... firmware level and upgrade if necessary 8 Run the test again 9 If the failure remains refer to Troubleshooting by symptom in the system Installation and Service Guide for the next corrective action Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 264 907 000 Tape Test Failed Explanation An error was found in the block address somewhere Severity Error Serviceable...

Page 666: ...cally notify Support No User response Complete the following steps 1 Make sure that medium is present 2 Clean the tape drive using the appropriate cleaning media and install new media Related Links v IBM Support Website v Latest level of DSA v Latest level of BMC IMM 264 908 000 650 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 667: ...ance contract Your IBM service technician will request that you upgrade your software and firmware if the problem has a documented solution within a software upgrade v If you have installed new hardware or software in your environment check http www ibm com systems info x86servers serverproven compat us to make sure that the hardware and software is supported by your IBM product v Go to http www i...

Page 668: ...Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com supportportal Getting help and information from the World Wide Web Up to date information about IBM products and support is available on the World Wide Web On the World Wide Web up to date information about IBM systems optional devices services and suppor...

Page 669: ... planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Business Partner Locator For IBM support telephone numbers see http www ibm com plan...

Page 670: ...654 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 671: ...0504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not app...

Page 672: ...gistered trademark of The Open Group in the United States and other countries Important notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel...

Page 673: ...her This specification sets forth limits for particulates and gases that are intended to avoid such damage The limits must not be viewed or used as definitive limits because numerous other factors such as temperature or moisture content of the air can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer In the absence of specific limits that are set for...

Page 674: ...ity standards If you experience difficulties when you use the PDF files and want to request a web based format or accessible PDF document for a publication direct your mail to the following address Information Development IBM Corporation 205 A015 3039 E Cornwallis Road P O Box 12195 Research Triangle Park North Carolina 27709 2195 U S A In the request be sure to include the publication part number...

Page 675: ...and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15...

Page 676: ...t den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen we...

Page 677: ...York 10504 914 499 1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist IBM Deutschland GmbH Technical Regulations Abteilung M372 IBM Allee 1 71139 Ehningen Germany Telephone 49 7032 15 2941 Email lugi de ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan VCCI Class A statement This is a Class A product based on the...

Page 678: ...s greater than 20 A per phase Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission statement 662 System x3100 M5 Type 5457 Installation a...

Page 679: ...Taiwan Class A compliance statement Notices 663 ...

Page 680: ...664 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 681: ...nnectors Ethernet 23 Ethernet systems management 23 external 31 front of server 19 internal 30 on the rear of the server 23 power supply 23 rear 23 serial 23 USB 23 video 23 connectors internal system board 30 contamination particulate and gaseous 6 657 controllers Ethernet 110 controls LEDs and power 19 cooling 14 cover side removing 38 180 replacing 87 182 creating a personalized support web pag...

Page 682: ...iguring 94 head output 6 heat sink installing 66 removing 300 replacing 304 help from the World Wide Web 652 from World Wide Web 652 sending diagnostic data to IBM 28 652 sources of 651 hot swap backplane removing 240 hot swap drive installing 60 replacing 220 hot swap drives removing 219 hot swap hard disk drive backplane replacing 243 hot swap power supply installing 74 removing 263 replacing 26...

Page 683: ...ithout ServerGuide 98 notes 6 notes important 656 notices 655 electronic emission 659 FCC Class A 659 notices and statements 6 Nx boot failure 164 O obtaining 107 online documentation 1 online publications 5 operating system 4 operating temperature enhancement kit removing 290 operating system event log 14 133 134 operator information panel 19 operator information panel assembly removing 246 optio...

Page 684: ... swap drives 217 software RAID simple swap hard disk drive backplate with hardware RAID simple swap hard disk drive backplate 237 structural parts 180 system board 317 tape drive 213 the operating temperature enhancement kit 293 the system board notes to consider 317 thermal solution fan kit 288 Tier 1 CRUs 201 Tier 2 CRUs 295 USB hypervisor key 230 requirements hardware 4 software 4 reset button ...

Page 685: ...295 TOE 6 tools call home 139 tools diagnostic 124 ToolsCenter for System x and BladeCenter 35 trademarks 656 troubleshooting 119 symptom 140 turning off the server 26 integrated baseboard management controller 26 turning on the server 25 U UDIMM 45 276 UEFI boot recovery jumper 161 unbuffered DIMM 45 276 undetermined problems 158 undocumented problems 121 United States FCC Class A notice 659 Univ...

Page 686: ...670 System x3100 M5 Type 5457 Installation and Service Guide ...

Page 687: ......

Page 688: ... Part Number 00V9791 Printed in USA 1P P N 00V9791 ...

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