Troubleshooting guide
Message
Cause and action
A
163
error appears and
then the
Date and Time
window appears.
1999
Neither the date nor the time is set in the computer.
Set the date and time by typing or clicking on
or
to set the values; then
click on OK.
If both the power-on password and supervisor password are set, do the
following:
1. Power on the computer.
The password prompt appears after the error code.
2. Type the supervisor password, not the power-on password.
An error window appears.
3. Click on OK or press Enter.
4. Set the time and date in the next window; then press Enter.
The system restarts.
Note: If the power-on password is rejected, reset the power-on password,
using Easy-Setup.
The power-on password
prompt
A power-on password or supervisor password is set. Type the correct password
and press Enter to use the computer (see page 96).
If the power-on password is not accepted, a supervisor password might have
been set. Type the supervisor password and press Enter.
If you still have a problem, have the computer serviced.
The hard disk password
prompt
A hard disk password is set. Type the correct password and press Enter to use
the computer (see page 96).
If you still have a problem, have the computer serviced.
This message appears when you restart your computer after you have changed
the IDE channel from 2 to 3. Power off the computer and wait at least 5
seconds; then power it on again.
A POST error prompt
ERROR
OK
Cancel
An error was found during POST. Test the computer, using PC-Doctor.
If the test ends in an error, note the error code and have the computer serviced.
Chapter 4. Solving computer problems
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