IBM IntelliStation M Pro 6868-5BU Page 107 System Integration Manual Download

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HAPTER

Troubleshooting

This section describes problems you might encounter when
integrating the IBM 6868 platform, and some possible explanations
and/or fixes for these problems.

The

User Guide IntelliStation M Pro Type 6868

Professional

Workstation

provides a troubleshooting chapter for problems that can occur

during power-up self-test (POST) or during the boot procedure. You should
take advantage of this document.

This chapter contains the following sections:

•

A Troubleshooting Toolbox

•

Display Monitor Colors or Resolution Incorrect

•

Second Display Monitor Not Enabled

•

Striped Sets Cannot Be Seen on System

Summary of Contents for IntelliStation M Pro 6868-5BU

Page 1: ...a tools for storytellers Avid Products System Integration Guide for the IBM IntelliStation M Pro Type 6868 5BU Rev B December 2000...

Page 2: ...nd Silicon Graphics Inc for the use of their TIFF library Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software i e t...

Page 3: ...s of the License Agreement pursuant to FAR 12 212 a and or DFARS 227 7202 1 a as applicable Trademarks AirPlay AudioVision Avid Avid Xpress CamCutter Digidesign FieldPak Film Composer HIIP Image Indep...

Page 4: ......

Page 5: ...nformation 1 6 Chapter 2 System Overview System Integration Check List 2 2 System Overview 2 5 System Cautions 2 5 Microprocessor Support 2 6 Memory Support 2 6 Control and Status Indicators 2 7 Exter...

Page 6: ...Xpress Systems 2 20 Supported Storage Boards 2 21 Standalone Fibre Channel 2 21 SCSI UL3D 160 Dual Channel LVD Board 2 22 Avid Unity MediaNet 2 23 Networking 2 23 Chapter 3 Checking the Basic IBM 6868...

Page 7: ...4 14 Installing the Meridien Display Controller Board 4 16 Installing a Sound Board 4 18 Installing the Fan Kit 4 19 Checking the Kit Contents 4 19 Preparing for Installation 4 20 Installing the Fan K...

Page 8: ...ivers Status 7 12 Installing the Driver for the Sound Board 7 13 Changing the Hardware Profile 7 15 Testing the System 7 15 Running Avid System Test Pro 7 16 Running Avid StorEx 7 16 Using MediaDock L...

Page 9: ...ix Appendix A Regulatory and Safety Notices FCC Notice A 1 Canadian ICES 003 A 2 European Union Notice A 2 Australia and New Zealand EMC Regulations A 4 Taiwan EMC Regulations A 4...

Page 10: ...Channel Board 4 12 Figure 4 5 Avid Meridien II Digital Media Board Connections 4 12 Figure 4 6 Avid Meridien II Digital Media Board Set 4 14 Figure 4 7 Over the Top Connector 4 15 Figure 4 8 Connectin...

Page 11: ...xi Figure 5 2 Meridien I O Box to System Cable Connection 5 3 Figure 5 3 Digital Media Board Set to Meridien I O Box Cable Connection 5 3 Figure 5 4 Display Controller Board 5 4...

Page 12: ...Control and Status Indicators 2 8 Table 2 3 External Connections 2 10 Table 2 4 Avid Product Revisions 2 14 Table 2 5 Peripheral Board Location 2 15 Table 2 6 Supported Avid Boards 2 20 Table 4 1 Avi...

Page 13: ...s other platforms are qualified they will either be added to this document or explained in a separate document n This guide is not designed as a replacement for the Avid Certified Resellers class This...

Page 14: ...This guide is not designed as A Windows NT troubleshooting guide An upgrade guide from the IBM 6689 system to the IBM 6868 system This guide uses modular chapters that allow the user to find and use i...

Page 15: ...ying Avid System Software explains how you install and verify the Avid software Chapter 8 Troubleshooting provides examples and solutions of possible problems you might see during the integration of t...

Page 16: ...n the order of secondary items is unimportant Look here in the margin for tips In the margin you will find tips that help you perform tasks more easily and efficiently n A note provides important rela...

Page 17: ...r customer support contact your local Avid Reseller or contact Avid Customer Support directly Broadcast customers call 800 NEWS DNG 639 7364 Postproduction customers call 800 800 AVID 2843 If You Have...

Page 18: ...ediaDrive Setup and User s Guide Avid MediaDrive rS LVD Setup and User s Guide Avid MediaDock LVD Setup and User s Guide The Avid release notes for your specific Avid Xpress system Avid Products Colla...

Page 19: ...editing systems This chapter provides an overview of the IBM 6868 system used by Avid and explains the types of board sets available the supported disk controllers and any basic configuration rules y...

Page 20: ...Integration Check List Action Explanation Read the Document Overview Read the Document Overview This gives you an idea of what is in this document and how you should use it See Chapter 1 Understand th...

Page 21: ...es memory requirements The User Guide IntelliStation M Pro Type 6868 Professional Workstation provided by IBM explains how to add or exchange memory on the system Install the Avid board set You will n...

Page 22: ...nect all power cables Make sure the power cables are connected to each device including disk drives Change the BIOS and install the Avid disk image Chapter 6 Changing the System BIOS Settings on page...

Page 23: ...box that is designed to be used as a shipping box after you build the system This box allows the product to be shipped more than once n This guide frequently refers to the User Guide IntelliStation M...

Page 24: ...lowing requirements 2 5 V 184 pin Rambus inline memory modules RIMM Error correcting code ECC or non ECC dynamic random access memory RDRAM Memory modules are available in 64 MB 128 MB 256 MB and 512...

Page 25: ...n of each control and status indicator located on the front of the IBM 6868 system Figure 2 1 shows the locations of the control and status indicators while Table 2 2 describes the function of each co...

Page 26: ...al hard drive light 4 Client LAN light 5 CD ROM drive Eject button 6 CD ROM drive light 7 Floppy drive Eject button 8 Floppy drive light a When you press the Power button to turn off the system you mi...

Page 27: ...ctions of the IBM 6868 system while Table 2 3 describes the function of each connector Figure 2 2 External Connections n The AGP slot shown as number 2 is not used by Avid Slot allocation is explained...

Page 28: ...slot 5 and you must move it to PCI slot 1 2 AGP connector board is removed by Avid and the slot is not used 3 Microphone In connection 4 Audio Line In connection 5 Audio Line Out connection 6 Ethernet...

Page 29: ...rnal drive bays located in the M Pro system Access to all drive bays is from the left side of the system after you remove the side panel see Figure 2 3 Accessing drive bays 1 2 and 3 also requires the...

Page 30: ...ard and are considered part of the 15 total available SCSI devices on the board Drive bays 3 to 7 are 3 5 inch bays Drive bay 7 contains the system drive while drive bays 5 and 6 can connect other SCS...

Page 31: ...s of other sizes You can use most 21 inch multisync monitors in place of the 17 inch monitors but both the Bin and Edit monitors must be the same size and model Service Packs In previous Avid supporte...

Page 32: ...id Products Avid Board Names Boards in PCI Slots Boards in Meridien I O Box Supported Avid Boards for Avid Xpress Systems Supported Storage Boards Avid Products This guide is relevant to product integ...

Page 33: ...ystem controller board PCI slot Fibre Channel F C controller board for standalone F C or Avid Unity MediaNet optional PCI slot SCSI UL3D 160 dual channel LVD board optional PCI slot Meridien video I O...

Page 34: ...ridien I O box Over The Top Connector The over the top connector connects the Meridien II digital media board set to the 3D DVE effects board This is the original over the top connector used with the...

Page 35: ...ion SCSI Adaptec 29160LP System Controller Board The SCSI Adaptec 29160LP system controller board acts as the SCSI controller for the system disk It also provides SCSI LVD support for external LVD med...

Page 36: ...onent Y R Y B Y or S Video Converts digital output from the digital media board set to an analog output signal for composite three outputs component and S Video Acts as a baseboard for the serial digi...

Page 37: ...e 2 4 links the system to a separate eight channel audio I O device Digidesign 888 I O The audio I O device provides connections for up to eight channels of digital audio or eight channels of analog a...

Page 38: ...when used with the IBM 6868 system It is possible that devices might change from being optional to being standard so call your Avid representative for the latest configurations Table 2 6 Supported Av...

Page 39: ...Contact your Avid Sales and Product information line at 800 949 2843 for more product information Standalone Fibre Channel The standalone F C system uses an Emulex controller board see Fibre Channel C...

Page 40: ...fixed enclosure devices rS9 LVD rS18 LVD and rS36 LVD iS9 Pro and iS18 Pro fast wide not used on the 29160LP rS9 Plus and rS18 Plus fast wide not used on the 29160LP Shipping MediaDock LVD devices iS...

Page 41: ...ge devices are supported Shipping F C devices MEDIArray 18 GB 10K rpm MEDIArray 73 GB 10K rpm Nonshipping F C devices MSDE 9 GB 7 2K rpm MEDIArray 18 GB 10K rpm early version MEDIArray 50 GB 7 2K rpm...

Page 42: ...2 24 System Overview...

Page 43: ...em build by answering questions about the system and its software Answer the questions as if you were the customer but remember that you will be removing the Windows 2000 operating system when you use...

Page 44: ...sic system 1 Connect the keyboard to the keyboard port at the rear of the IBM 6868 system 2 Connect the mouse to the mouse port at the rear of the IBM 6868 system 3 Connect a single monitor to the AGP...

Page 45: ...igurations Allow the boot process to continue n If at a later date you need to see the display modes and hardware configurations screen you can press the F8 function key 2 The system continues to boot...

Page 46: ...K 7 Press Ctrl Alt Delete to log out of the system A Windows 2000 Security window opens 8 Click Shut Down and then select the Shutdown option not the Shutdown and Restart option 9 Turn off the system...

Page 47: ...he Avid board set and the fan kit into the system This chapter contains the following sections Required Tools IBM 6868 System Slot and Memory Locations Installing Memory PCI Board Configuration Avid X...

Page 48: ...d five PCI slots Figure 4 1 shows the slot locations of the IBM 6868 system as viewed with the left side of the system off The memory connectors are above the AGP slot Other connectors and sections of...

Page 49: ...that explain how to open the system and install the PCI boards You use a proper antistatic grounding wrist strap during the installation Avid Xpress requires a minimum of 256 MB of memory n Avid prein...

Page 50: ...t 1 this slot is not used by the Avid board set The AGP board must be removed PCI slots are numbered PCI slot 1 to PCI slot 5 All PCI slots are 32 bit PCI slots In general you should attempt to instal...

Page 51: ...4 1 Avid Xpress Board Configurations Slot Number Type Avid Xpress System AGP slot Remove when you install the Avid board set PCI slot 1 SCSI controller board for system drive PCI slot 2 Meridien displ...

Page 52: ...els Removing the AGP Graphics Board Moving the Adaptec 29160LP SCSI Controller Board Installing the Optional PCI Disk Controllers Installing the Avid Boards c Avid now ships a new Meridien display con...

Page 53: ...s You use a proper antistatic grounding wrist strap during the installation You know the revision levels of the software and hardware see the release notes for your Avid Xpress system You determine th...

Page 54: ...ith a 5BU skew If you have the 5BU skew there should be no power cable connected below the bottom IDE cable connectors and the IDE cable should be low profile This allows the proper placement of the A...

Page 55: ...d with the IBM 6868 system must be removed when you install a Meridien display controller board When you remove the AGP graphics board you must install the Meridien display controller board before you...

Page 56: ...drives that connect externally to the very high density connector located on the boards metal PCI bracket n Avid only supports LVD drives off the external connector of the Adaptec 29160LP SCSI control...

Page 57: ...hed changes to single ended fast and wide mode When used as primary storage the UL3D 160 controller is limited to PCI slot 5 in the Avid Xpress configuration Figure 4 3 ATTO UL3D 160 LVD Board Emulex...

Page 58: ...Inspecting the Meridien II Digital Media Board Set Before installing the Meridien II board set in the system you must ensure that the daughter board and the Meridien II board are securely fastened tog...

Page 59: ...oduct is installed n If you do not have a Genie 3D effects board you can put a sound board in PCI slot 4 for MIDI functions See Installing a Sound Board on page 4 18 for more information The device dr...

Page 60: ...ver the top connector Installing the Over the Top Connector Avid supplies a small board that is used as an over the top connector see Figure 4 7 to connect the Meridien digital media board set with th...

Page 61: ...e top connector into the daughter board and Genie connectors Figure 4 8 Connecting the Over the Top Connector n You can also connect the over the top connector to the Genie 3D effects board and the Me...

Page 62: ...nstalling the Display Controller Board Driver on page 7 7 c Remove the AGP graphics board from the system before installing the Meridien display controller board 1 Check the metal PCI bracket on the M...

Page 63: ...he Avid boards installed in the system except the optional storage board and the cable connected from the display controller board and the Meridien II digital media board set Figure 4 10 Avid Boards I...

Page 64: ...have another board installed in PCI slot 4 as explained in Avid Xpress Board Configurations on page 4 5 you cannot install the sound board Avid has tested and supports the following sound boards for...

Page 65: ...Installing the fan kit n These instructions assume you have the boards in the proper PCI slots These instructions do not explain how to remove and replace boards in the system Checking the Kit Content...

Page 66: ...m user s guide provided by the maker of the system 5 Lay the system down on the right side panel Installing the Fan Kit The fan kit ships fully assembled However it must be taken apart before you can...

Page 67: ...e your configuration to match the configuration shown in the illustrations 3 Attach the support bracket to the bottom of the chassis as follows a Remove and save the two Phillips screws from the suppo...

Page 68: ...he two chassis feet 5 Attach the fan to the support bracket by aligning the slot in the fan assembly with the tab support bracket and tightening the two captive screws on the fan assembly see Figure 4...

Page 69: ...e captive screws on the fan assembly one more turn 7 Plug the 12 V power connector from the fan assembly into one of the 12 V power connectors used for drives at the top front of the chassis see Figur...

Page 70: ...4 24 Installing Memory the Avid Board Set and the Fan Kit...

Page 71: ...tware application This chapter explains what needs to be connected and either provides instructions on how to connect the device or points you to the proper documentation for the information This chap...

Page 72: ...another device to the dongle make sure the device is output only If your printer has the ability to send information back to the system you should disable this feature to ensure proper function of the...

Page 73: ...eridien I O box at the system interface connector shown in Figure 5 2 Figure 5 2 Meridien I O Box to System Cable Connection 3 Connect the other end of the digital data cable to the connector labeled...

Page 74: ...he options you order with your Avid Xpress system you receive one or two high resolution monitors The two monitor connections on the Meridien display controller board are designated BOOT for the Bin m...

Page 75: ...ng Drives and Other Devices You should not connect external drives or other devices such as decks or a V LAN to the system until after you create a Windows NT image on the disk The imaging procedure g...

Page 76: ...5 6 Connecting the Remaining Avid Devices...

Page 77: ...e system disk c The IBM 6868 system with the new 5BU designation has the Windows 2000 operating system installed on the system disk You must use the Avid Setup and Product Recovery CD ROM on the syste...

Page 78: ...m BIOS settings n By going into the BIOS and saving the information you are also saving the changes the system detected when you added memory and the display controller board Once you have exited and...

Page 79: ...en press F1 at the IBM logo You can automatically enter the system BIOS if the system sees a different video board amount of memory has changed on the video board or if it senses that the amount of ma...

Page 80: ...ears 3 You are automatically placed at the Startup Sequence selection Press Enter 4 Press the arrow keys to select the following startup devices under the Primary Startup Sequence section First startu...

Page 81: ...plication after you perform any recovery If you select 1 all data on the C and D partitions will be destroyed If you select 2 all data on the C partition will be destroyed If you select 3 all data on...

Page 82: ...the CD ROM drive 5 Press Ctrl Alt Delete This continues the boot sequence 6 The Windows NT 4 0 option is automatically selected during the boot sequence due to the 0 seconds option 7 Press the arrow...

Page 83: ...estore the system BIOS to its original boot sequence n You might receive an event window stating that a driver did not install do not worry about this Restoring the Original Boot Sequence You must now...

Page 84: ...ce section First startup Diskette floppy drive 0 Second startup Hard disk 0 Third startup Network 6 Press the Esc key twice to return to the Main menu 7 Press the Down Arrow key to reach Exit Setup an...

Page 85: ...he system for the customer This chapter contains the following sections Installation Overview Installing the Avid System Software Installing Optional Disk Controller Drivers Verifying Software Install...

Page 86: ...ces Install and activate the display controller board driver Verify that all drivers were installed and started by the system Change the hardware profile Test the system Test the Avid software Create...

Page 87: ...s Install or check the device drivers for all installed disk controllers The drivers were shipped on floppy disks with each controller ordered You should use the driver on the floppy disk instead of t...

Page 88: ...icon 2 From the SCSI Adapters dialog box click the Drivers tab and check for an existing ExpressPCI adapter UL3D dual channel driver 3 If the driver is not present go to step 4 Otherwise select the d...

Page 89: ...is procedure to install or update the Windows NT device driver The proper Emulex Fibre Channel device drivers are not included with the Windows NT Workstation 4 0 or Windows NT Service Pack distributi...

Page 90: ...le and then click Open this gives the path for the driver installation 9 Click OK in the Install From Disk dialog box 10 In the Install Driver dialog box select the Emulex LP6000 LP7000 LP8000 LP850 P...

Page 91: ...he EDC4 Drivers for the EDC4 and other display controller boards ship with the Avid software 1 Right click the desktop and choose Properties The Display Properties dialog box appears 2 Click the Setti...

Page 92: ...y Type dialog box 16 Click the Close button to close the Display Properties dialog box A dialog box appears instructing you to restart the system 17 Remove any floppy disk or CD ROM that remains on th...

Page 93: ...the Test button and the system displays the resolution selected 25 Click Apply to apply the change and then click OK Verifying Software Installation Since you restarted the system you should verify th...

Page 94: ...r and click to select it 3 Check the Status column for a device status of Started This indicates that the driver installed and initialized properly Check the Startup column for a startup type of Syste...

Page 95: ...led and initialized properly Check the Startup column for a startup type of System 4 Click the Close button Verifying the Sentinel Driver Verify that the Sentinel device driver started by opening the...

Page 96: ...if the board is in the system 1 Open the Control Panel and double click the Devices icon 2 Use the scroll bar to find the Express driver and click to select it 3 Check the Status column for a device s...

Page 97: ...column 4 Click the Hardware Profile button The Device window opens 5 Select Original Configuration and click the Disable button You should now see LP6NDS35 disabled for the Original Configuration and...

Page 98: ...e submenu and navigate to the NT directory Select the NT folder and click OK 6 In the Install Driver dialog box click OK The Add Unlisted or Updated Driver dialog box appears Select Turtle Beach Monte...

Page 99: ...hardware profile 1 Open the Control Panel and double click the System icon 2 Click the Hardware Profiles tab 3 Click Avid Configuration to highlight the Avid hardware profile 4 Use the arrow keys to m...

Page 100: ...see the setup guide that ships with your Avid system Using MediaDock LVD Manager Software If you are connecting an Avid MediaDock LVD to your IBM 6868 system you must be aware that the MediaDock LVD M...

Page 101: ...estart the system and attempt to do the following Click the Start button point to Programs and then select Avid Digitize a portion of media Construct a simple sequence Create a title Create and test a...

Page 102: ...the system disk To create a Windows NT boot floppy disk 1 Insert a high density floppy disk into drive A 2 Right click on the Floppy Drive icon and select Format 3 Format the disk using Full Format 4...

Page 103: ...operational ERD The repair disk does not restore applications or device drivers Instead it holds copies of the user environment software associations passwords and information about the system config...

Page 104: ...the Add Remove button and click Yes when asked if you want to remove Avid Xpress and then follow the instructions on the screen 4 You should click No to any shared file statements that are sent to th...

Page 105: ...are using an Avid application File deletion protection utilities also consume system resources and could interfere with the proper operation of an Avid application These utilities automatically back u...

Page 106: ...7 22 Installing and Verifying Avid System Software...

Page 107: ...tation M Pro Type 6868 Professional Workstation provides a troubleshooting chapter for problems that can occur during power up self test POST or during the boot procedure You should take advantage of...

Page 108: ...M Pro Type 6868 Professional Workstation Avid Setup and Product Recovery CD ROM Windows NT Workstation 4 0 CD ROM or whatever the version used on your system Disk controller drivers Emulex Fibre Chann...

Page 109: ...Controller Board Driver on page 7 7 to learn how to properly install the driver Second Display Monitor Not Enabled Problem Only the primary display monitor is enabled after booting Windows NT Explana...

Page 110: ...isk driver is not enabled the system cannot see a file system on the striped set Avid provides a utility Disk Mounter that allows you to create a set of striped drives on one Windows NT system and the...

Page 111: ...ts for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commerc...

Page 112: ...ding to ISO IEC Guide 22 and EN 45014 Application of Council Directives 73 23 EEC 89 336 EEC Standards to which Conformity is Declared EN 60950 1992 A1 A2 A3 A4 IEC950 1992 A1 A2 A3 A4 1993 Mod CISPR...

Page 113: ...ser Avid Xpress or Avid Unity configuration I the undersigned hereby declare that the equipment specified above conforms to the above Directives and Standards George R Smith Director of Quality Engine...

Page 114: ...ew Zealand EMC Regulations John Kells Australian Operations Manager Avid Technology Australia 166 Epping Road Lane Cove N S W Sydney Australia 2066 Phone 011 612 9937 1800 Taiwan EMC Regulations Taiwa...

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