IBM eServer 342 xSeries, User Reference Manual

Page: 104 / 160

90
IBM xSeries 342: User’s Reference
2400 An error occurred during the testing of the video controller on the system board. This error can
be caused by a failing monitor, a failing system board, or a failing video adapter (if one is
installed).
Action: Verify that the monitor is connected correctly to the video connector. If the monitor is
connected correctly, call for service.
2462 A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely connected to the server.
If the problem remains, call for service.
5962 An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem remains, call for service.
8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note: This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000 Processor machine check.
Action: 1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
00019501 Processor 1 is not functioning.
Action: Replace microprocessor 1.
If the problem remains, call for service.
00019502 Processor 2 is not functioning.
Action: Replace microprocessor 2.
If the problem remains, call for service.
00019701 Processor 1 failed the built-in self test.
Action: Replace microprocessor 1.
If the problem remains, call for service.
00019702 Processor 2 failed the built-in self-test.
Action: Replace microprocessor 2.
If the problem remains, call for service.
POST message Description
Table 13. POST error messages.