Blackberry ENTERPRISE SERVER FOR NOVELL GROUPWISE Installation And Configuration Manual Download Page 1

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BlackBerry Enterprise Server for
Novell GroupWise

Version: 5.0 | Service Pack: 1

Installation and Configuration Guide

Summary of Contents for ENTERPRISE SERVER FOR NOVELL GROUPWISE

Page 1: ...BlackBerry Enterprise Server for Novell GroupWise Version 5 0 Service Pack 1 Installation and Configuration Guide...

Page 2: ...Published 2011 05 16 SWD 1034081 0516044412 001...

Page 3: ...erprise Server databases 12 System requirements BlackBerry Attachment Service 13 System requirements BlackBerry Collaboration Service 14 System requirements BlackBerry MDS Connection Service 14 System...

Page 4: ...tes Installing the BlackBerry Enterprise Server software 30 Install the BlackBerry Enterprise Server software 31 Specifying a name for the BlackBerry Administration Service pool during the installatio...

Page 5: ...kBerry database notification system from a BlackBerry Configuration Database 58 Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances 58 11 Troublesho...

Page 6: ...14 Legal notice 69...

Page 7: ...optional components and configurations to meet your organization s requirements The BlackBerry Collaboration Service integrates with supported third party instant messaging servers to permit users to...

Page 8: ...he same computer During the installation process you can choose to install the BlackBerry Collaboration Service BlackBerry MDS Integration Service BlackBerry Monitoring Service and BlackBerry Web Desk...

Page 9: ...troller TheBlackBerryControllermonitorstheBlackBerryAttachmentServiceandrestartsitifitstopsresponding Installing the BlackBerry Collaboration Service The BlackBerry Collaboration Service provides an e...

Page 10: ...system resources when it processes content requests Ifyouwanttominimizetheimpactthishasonmessagedelivery youcaninstalltheBlackBerryMDSIntegrationService by itself on a computer that is separate from t...

Page 11: ...ce database to be available when the BlackBerry Configuration Database is unavailable if your organization s system resources are limited or if you want to run reports frequently Installing the BlackB...

Page 12: ...memory 64 bit operating system Two 64 GB drives minimum RAID 1 32 bit operating system Two 36 GB drives minimum RAID 1 Disk space for the BlackBerry Enterprise Server and BlackBerry Administration Se...

Page 13: ...kBerry Configuration Database static IP address for the computer To install the BlackBerry MDS Integration Service or the BlackBerry Administration Service in a pool a static IP address for the comput...

Page 14: ...e vendor of your hardware load balancer outgoing data connection For the BlackBerry Administration Service an HTTPS connection using port number 443 System requirements BlackBerry Enterprise Server da...

Page 15: ...principal database the Microsoft SQL Server instances for both the principal and mirrored databases must be the same version and edition only use static port number 1433 do not use named instances th...

Page 16: ...Windows Server 2008 R2 SP1 IBM Lotus Sametime IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Lotus Sametime server No...

Page 17: ...Windows Server 2008 R2 SP1 database conditions A database server that also hosts the BlackBerry Configuration Database static IP address To support the BlackBerry MDS Integration Service pool a stati...

Page 18: ...browser Windows Internet Explorer 7 0 to 8 0 Mozilla Firefox 3 6 Safari 4 for Mac Google Chrome 4 Windows Internet Explorer 7 or later provides optimal support for BlackBerry WebDesktopManagerfeatures...

Page 19: ...icate installed System requirements Messaging server AnyofthefollowingmessagingserverslocatedincloseproximitytowhereyouwanttoinstalltheprimaryBlackBerry Enterprise Server Novell GroupWise 8 0 1 HP1 Sy...

Page 20: ...erry Enterprise Server and BlackBerry Enterprise Server components support remote access by administrators who use Remote Desktop Connection Unsupported environments Item Description DMZ The BlackBerr...

Page 21: ...y Enterprise Server or BlackBerry Enterprise Server pair BlackBerry Attachment Service YoumustinstallthesoftwareupdateforKB22953onWindowsServer 2008 if you want the BlackBerry Attachment Service to su...

Page 22: ...n files copy the Key Generator Application folder and its contents to the local drive 3 In Novell ConsoleOne locate the UNC path that specifies the wpdomain db file for the domain that you are generat...

Page 23: ...on visit www novell com documentation edir88 edir88 page documentation edir88 edir88 data a7elxuq html to read Exporting an Organizational CA s Self Signed Certificate IftheNovellGroupWisePOAsareusing...

Page 24: ...to the BlackBerry Enterprise Server databases using Windows authentication or Microsoft SQL Server authentication If you connect the BlackBerry Enterprise Server BlackBerry MDS Integration Service and...

Page 25: ...base creator dbcreator server role Microsoft SQL Server permission to the Windows account or Microsoft SQL Server account that you use to complete the BlackBerry Enterprise Serverinstallation process...

Page 26: ...g file in a text editor 6 Change the file to include information that is specific to your organization s environment 7 Save and close the file 8 Open a command prompt window 9 Change to extracted_fold...

Page 27: ...y Monitoring Service on a computer in the BlackBerry Domain you must install the SNMP service on each computer that you want to install the BlackBerry Enterprise Server on so that the BlackBerry Monit...

Page 28: ...puters in the pool and the BlackBerry Web Desktop Manager on two other computers in the pool To make sure that the web browser does not display HTTP 404 error messages you can choose one of the follow...

Page 29: ...erver 2 In the DNS management console access the forward lookup zone that you want to add the BlackBerry Administration Service instance or BlackBerry MDS Integration Service instance to 3 To create a...

Page 30: ...CP connection all instant messaging sessions use that TCP connection Novell GroupWise Messenger one persistent socket connection for each instant messaging session Applications that are installed with...

Page 31: ...if you are installing Microsoft SQL Server Express Microsoft NET Framework version 2 0 if you are not installing Microsoft SQL Server Express BlackBerry Enterprise Server Installation and Configuratio...

Page 32: ...he SSL certificates for all Novell GroupWise POAs on the BlackBerry Enterprise Server If you are using a proxy server when you configure the SOAP port you must make sure that the proxy server is trans...

Page 33: ...all or upgrade the BlackBerry Administration Service on the computer that you perform the installation process on in the BlackBerry Domain first 1 Log in to the computer that you want to install the B...

Page 34: ...stration Service web address If you install only one BlackBerry Administration Service instance in the BlackBerry Domain you can accept the default pool name If you install more than one BlackBerry Ad...

Page 35: ...ckBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server Before you begin Install a BlackBerry Enterprise Server and the BlackBe...

Page 36: ...kBerry Administration Service instance in the BlackBerry Domain you can accept the default pool name If you install more than one BlackBerry Administration Service instance in the BlackBerry Domain yo...

Page 37: ...ceive a prompt do not start the BlackBerry Router service until you configure the BlackBerry Router to connect to the BlackBerry Enterprise Server Install the BlackBerry Monitoring Service software Yo...

Page 38: ...er that is separate from the database server that hosts the BlackBerry Configuration Database Type the names of the database server and BlackBerry Monitoring Service database 7 Start the BlackBerry Mo...

Page 39: ...kBerry Enterprise Server to a standby BlackBerry Enterprise Server by running the setup application again By default the standby BlackBerry Enterprise Server enables you to fail over the following com...

Page 40: ...ons dialog box perform the following actions Click Install a standby BlackBerry Enterprise Server to set up high availability IntheAdditionalcomponentslist selectanycomponentsthatyouwanttoinstallwitht...

Page 41: ...ocate any of the global catalog servers that are associated with the Microsoft Active Directory account after you click the Next button you must choose the global catalog servers that you want to add...

Page 42: ...erry Enterprise Server the BlackBerry database notification system installs automatically If you create the BlackBerry Configuration Database on a database server that you installed on a computer that...

Page 43: ...tion for BlackBerry Enterprise Server services When you install or upgrade the BlackBerry Enterprise Server the setup application configures the account information for the BlackBerry Enterprise Serve...

Page 44: ...y Administration Service services Log in to the BlackBerry Administration Service for the first time To open the BlackBerry Administration Service you can use a browser on any computer that has access...

Page 45: ...ckBerry Administration Service or BlackBerry Monitoring Service using a computer that runs Windows Vista perform the following actions in the Certificate Import Wizard a In the Certificate Store dialo...

Page 46: ...ess the BlackBerry Monitoring Service 3 On the Configuration menu expand Servers 4 Click Manage servers 5 Click the Edit icon for the BlackBerry Enterprise Server that you want the BlackBerry Monitori...

Page 47: ...rimary group If you are not configuring high availability select Primary To include the BlackBerry Attachment Service instance in the secondary group select Secondary 8 Perform the following actions T...

Page 48: ...ckBerry EnterpriseServer TheBlackBerryMessagingAgentrequiresaccesstotheremote BlackBerryAttachment Service so that it can process attachment requests 1 In the BlackBerry Administration Service on the...

Page 49: ...omputer as the BlackBerry EnterpriseServer TheBlackBerryMessagingAgentrequiresaccesstotheremote BlackBerryAttachment Service so that it can process attachment requests 1 In the BlackBerry Administrati...

Page 50: ...r should use for example port number 80 By default the port number is 3101 7 In the Windows Services restart the BlackBerry Router service Connect a BlackBerry Enterprise Server to a remote BlackBerry...

Page 51: ...egration Service 5 Click Add 6 Repeat steps 4 and 5 for each BlackBerry Enterprise Server instance that you want to configure to use the BlackBerry MDS Integration Service 7 Click Save all Restrict da...

Page 52: ...ry Configuration Database The setup application requires the Windows account to have more Microsoft SQL Server permissions to install the BlackBerry Enterprise Server than the BlackBerry Enterprise Se...

Page 53: ...ws account that the BlackBerry Enterprise Server uses to run Click Properties 4 Map the Windows account to the BlackBerry Configuration Database 5 Change the Database role membership to rim_db_bes_ser...

Page 54: ...ou can add or remove the following BlackBerry Enterprise Server components Component Options BlackBerry Enterprise Server You can choose one of the following options You can remove a BlackBerry Enterp...

Page 55: ...of the following options If you installed a BlackBerry MDS Integration Servicewith a BlackBerry Enterprise Server you can remove the BlackBerry MDS Integration Service IfyouinstalledaBlackBerryEnterp...

Page 56: ...tabase 5 In the Database information dialog box perform the following actions VerifythenamesofthedatabaseserverandBlackBerryConfigurationDatabasethattheBlackBerryEnterprise Server instances use If you...

Page 57: ...bal catalog servers that are associated with the Microsoft Active Directory account you must choose the global catalog servers that you want to add to the list manually To add a global catalog server...

Page 58: ...inistration Service does not display the information for the component that you removed Before you begin Remove the software for the BlackBerry Enterprise Server component from the computer 1 In the B...

Page 59: ...nterprise Server software completes successfully 1 OnthecomputerthatyouremovedtheBlackBerryEnterpriseServersoftwarefrom ontheStartmenu clickRun 2 Type regedit 3 Click OK 4 Delete the remaining registr...

Page 60: ...2 Using the console navigate to Database DBInstallScripts SQLServer 5 0 in the BlackBerry Enterprise Server installation files 3 Open the NotifyUnInstall sql file 4 Delete all commands after delete no...

Page 61: ...tup application or the setup application stops responding Possible solution Verify that the registry keys that identify the BlackBerry Configuration Database exist in the Windows registry 1 On the com...

Page 62: ...erver software was installed Possible solution To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity you can install the SNMP service on the computer after you...

Page 63: ...Click one of the BlackBerry Attachment Connector instances 3 On the Instance information tab locate either the MDS Connection Service Instance name section or the Email GroupWise Instance name sectio...

Page 64: ...Collaboration Service is configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database Configure the component to use the correct port number 1 On the co...

Page 65: ...The BlackBerry Administration Service pool name is the same as the FQDN of the host computer Possible cause A DNS record was not created before a BlackBerry Administration Service instance was instal...

Page 66: ...installed the appropriate languages and text services on the computer that you use to install the BlackBerry Enterprise Server Installation and Configuration Guide The text in the license agreement is...

Page 67: ...databases are the BlackBerry Configuration Database the BlackBerry MDS Integration Service database and the BlackBerry Monitoring Service database BlackBerry MDS BlackBerry Mobile Data System CDMA Co...

Page 68: ...area network messaging server A messaging server sends and processes messages and provides collaboration services such as updating and communicating calendar and address book information MSDE Microsof...

Page 69: ...ternet Protocol TCP IP is a set of communication protocols that is used to transmit data over networks such as the Internet TLS Transport Layer Security Triple DES Triple Data Encryption Standard XML...

Page 70: ...Provide feedback 13 To provide feedback on this deliverable visit www blackberry com docsfeedback Installation and Configuration Guide Provide feedback 68...

Page 71: ...n a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content...

Page 72: ...INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS INADDITIONTOTHELIMITATIONS...

Page 73: ...nd Services for access to corporate applications This product contains a modified version of HTML Tidy Copyright 1998 2003 World Wide Web Consortium Massachusetts Institute of Technology European Rese...

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