You cannot create a user account in the BlackBerry
Administration Service
Possible cause
Possible solution
The BlackBerry® Administration
Service is configured to use static
ports when it connects to the
BlackBerry Configuration Database
server, but the BlackBerry
Configuration Database server uses
a dynamic port.
Configure the BlackBerry Administration Service to use a dynamic port for
the BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry® Enterprise Server or
BlackBerry Enterprise Server components, on the taskbar, click Start >
Programs > BlackBerry Enterprise Server > BlackBerry Server
Configuration.
2. On the Database Connectivity tab, select the Use dynamic ports or
specify SQL port check box.
3. Click OK.
4. In the Windows® Services, restart the services for the BlackBerry
Administration Service.
The BlackBerry Administration Service pool name is the
same as the FQDN of the host computer
Possible cause
A DNS record was not created before a BlackBerry® Administration Service instance was installed.
Possible solution
1. Create the DNS record for the BlackBerry Administration Service instance.
2. On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs
> BlackBerry Enterprise Server > BlackBerry Server Configuration.
3. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry
Administration Service pool.
4. In the Windows® Services, restart the services for the BlackBerry Administration Service.
The text in the license agreement is not readable
Possible cause
You have not installed the appropriate languages and text services on the computer that you use to install the
BlackBerry® Enterprise Server.
Possible solution
Installation and Configuration Guide
You cannot create a user account in the BlackBerry Administration Service
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