Add the web address for the BlackBerry Administration Service or BlackBerry Monitoring Service to the list of trusted
web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service or
BlackBerry Monitoring Service in the certificate store of your computer.
1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console or BlackBerry
Monitoring Service console.
2. Click Continue to this website (not recommended).
3. On the Tools menu, click Internet Options.
4. On the Security tab, click Local Intranet.
5. Click Sites.
6. Click Add to add the console to the list of trusted web sites.
7. Click Close.
8. Click OK.
9. In the browser window, on the toolbar, click Certificate Error.
10. Click View certificates.
11. Click Install certificate. The Certificate Import Wizard opens.
12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry
Administration Service or BlackBerry Monitoring Service using a computer that runs Windows Vista®, perform
the following actions in the Certificate Import Wizard.
a. In the Certificate Store dialog box, click Place all certificates in the following store.
b. Click Browse.
c.
Click Trusted Root Certification Authorities.
d. Click OK.
13. Close and reopen the browser.
Configuring a computer for monitoring
Configure the SNMP service for monitoring
You can configure the SNMP service on the computer that hosts the BlackBerry® Enterprise Server so that the
BlackBerry Monitoring Service can monitor BlackBerry Enterprise Server activity.
Before you begin: Verify that the SNMP service is installed and running.
1. On a computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, in the
Windows® Services, right-click SNMP Service. Click Properties.
2. On the General tab, change the startup type to Automatic.
3. On the Traps tab, in the Community name field, type the community name for the SNMP service. The field is
case-sensitive.
Installation and Configuration Guide
Configuring a computer for monitoring
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