IBM eServer 342 xSeries, User Reference Manual

Page: 137 / 160

Chapter 6. Solving problems
123
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of incoming
calls.
In addition, you are eligible for IBM Start Up Support for 90 days after installation. This
service provides assistance for:
• Setting up your network operating system
• Installing and configuring interface adapters
• Installing and configuring network adapters
Please have the following information ready when you call:
• Machine type and model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click
Support Phone List .
In all other countries, contact your IBM reseller or IBM marketing representative.
Country Telephone number
Austria Österreich 01-24 592 5901
Belgium - Dutch Belgie 02-210 9820
Belgium - French Belgique 02-210 9800
Canada Toronto only 416-383-3344
Canada Canada - all other 1-800-565-3344
Denmark Danmark 45 20 82 00
Finland Suomi 09-22 931 840
France France 02 38 55 74 50
Germany Deutschland 07032-1549 201
Ireland Ireland 01-815 9202
Italy Italia 02-482 9202
Luxembourg Luxembourg 298-977 5063
Netherlands Nederland 020-514 5770
Norway Norge 23 05 32 40
Portugal Portugal 21-791 51 47
Spain España 91-662 49 16
Sweden Sverige 08-477 4420
Switzerland Schweiz/Suisse/Svizzera 0848-80 52 52
United Kingdom United Kingdom 01475-555 055
U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227