IBM E Server x 100 Series, Installation Manual, Page: 56 / 86

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
8603 A pointing-device error occurred.
1. Reseat the pointing device cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. Pointing device
b. (Trained service technician only) System
board
12000 A processor machine check error occurred.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
00019701 Processor failed built-in self test (BIST).
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
01298101 A bad update data for processor error
occurred.
1. Update the BIOS code.
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
I9990301 A hard disk drive boot sector error occurred.
1. Reseat the hard disk drive cable.
2. Reseat the hard disk drive.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. Hard disk drive cable
b. Hard disk drive
c. (Trained service technician only) System
board
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xSeries 100 Type 8486: Installation Guide