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IBM BladeCenter JS20, Installation And User Manual

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IBM BladeCenter JS20 Installation And User Manual Download Page 77

Firmware

 

error

 

codes

 

Table

 

1

 

provides

 

an

 

abbreviated

 

list

 

of

 

the

 

8-digit

 

alphanumeric

 

firmware

 

error

 

codes

 

that

 

might

 

appear

 

during

 

system

 

initialization

 

or

 

operation.

 

Notes:

 

v

   

When

 

you

 

are

 

solving

 

a

 

problem

 

with

 

the

 

BladeCenter

 

JS20

 

Type

 

8842

 

blade

 

server,

 

you

 

must

 

determine

 

whether

 

the

 

problem

 

is

 

in

 

the

 

BladeCenter

 

JS20

 

Type

 

8842

 

blade

 

server

 

or

 

in

 

the

 

BladeCenter

 

unit.

 

–

   

There

 

is

 

a

 

blade-server

 

problem

 

if

 

the

 

BladeCenter

 

unit

 

contains

 

more

 

than

 

one

 

blade

 

server

 

and

 

only

 

one

 

of

 

the

 

blade

 

servers

 

has

 

the

 

symptom.

 

–

   

If

 

all

 

of

 

the

 

blade

 

servers

 

have

 

the

 

same

 

symptom,

 

the

 

problem

 

is

 

in

 

the

 

BladeCenter

 

unit.

 

For

 

more

 

information,

 

see

 

the

 

Hardware

 

Maintenance

 

Manual

 

and

 

Troubleshooting

 

Guide

 

or

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

that

 

comes

 

with

 

the

 

BladeCenter

 

unit.

v

   

For

 

more

 

information

 

about

 

the

 

firmware

 

error

 

codes,

 

see

 

the

 

“Diagnostics”

 

in

 

the

 

BladeCenter

 

JS20

 

Type

 

8842

 

Hardware

 

Maintenance

 

Manual

 

and

 

Troubleshooting

 

Guide

 

that

 

comes

 

with

 

the

 

blade

 

server.

 

Table

 

1.

 

Abbreviated

 

list

 

of

 

firmware

 

error

 

codes

 

 

Error

 

code

 

Failing

 

device

 

or

 

problem

 

found

 

Suggested

 

action

 

20A80000

 

Insufficient

 

information

 

to

 

start

 

the

 

server.

 

1.

   

Contact

 

your

 

network

 

administrator

 

to

 

make

 

sure

 

that

 

the

 

server

 

and

 

gateway

 

network

 

are

 

correct.

 

2.

   

Contact

 

a

 

service

 

support

 

representative

 

for

 

assistance.

 

20A80001

 

The

 

client

 

Internet

 

Protocol

 

(IP)

 

address

 

is

 

already

 

in

 

use

 

by

 

another

 

network

 

device.

 

1.

   

Contact

 

your

 

network

 

administrator

 

to

 

make

 

sure

 

that

 

the

 

server

 

and

 

gateway

 

network

 

are

 

correct.

 

2.

   

Contact

 

a

 

service

 

support

 

representative

 

for

 

assistance.

 

20A80002

 

Cannot

 

get

 

the

 

gateway

 

IP

 

address.

 

1.

   

Contact

 

your

 

network

 

administrator

 

to

 

make

 

sure

 

that

 

the

 

server

 

and

 

gateway

 

network

 

are

 

correct.

 

2.

   

Contact

 

a

 

service

 

support

 

representative

 

for

 

assistance.

 

20A80003

 

Cannot

 

get

 

the

 

server

 

hardware

 

address.

 

1.

   

Contact

 

your

 

network

 

administrator

 

to

 

make

 

sure

 

the

 

server

 

and

 

gateway

 

network

 

are

 

correct.

 

2.

   

Contact

 

a

 

service

 

support

 

representative

 

for

 

assistance.

 

20A80004

 

Boot

 

Internet

 

protocol

 

(BOOTP)

 

failed.

 

1.

   

Make

 

sure

 

that

 

the

 

BOOTP

 

server

 

is

 

correctly

 

configured

 

for

 

this

 

client.

 

2.

   

Check

 

the

 

network

 

connection.

 

If

 

the

 

network

 

connection

 

is

 

good,

 

retry

 

the

 

operation.

 

If

 

there

 

is

 

no

 

network

 

connection,

 

contact

 

your

 

network

 

administrator.

 

3.

   

If

 

there

 

are

 

no

 

problems

 

with

 

the

 

BOOTP

 

server

 

or

 

the

 

network

 

connection,

 

replace

 

the

 

system-board

 

assembly.

 

Contact

 

a

 

service

 

support

 

representative

 

for

 

more

 

information.

 

 

Chapter

 

7.

 

Solving

 

problems

 

65

Summary of Contents for BladeCenter JS20

Page 1: ...server on the IBM Support Web site Before installing the BladeCenter JS20 Type 8842 blade server in a BladeCenter unit complete the following procedures Install and configure the rack according to the documentation that came with the rack Install the BladeCenter unit into the rack and configure it according to the documentation provided with the BladeCenter unit Supply 200 240 V ac to the BladeCen...

Page 2: ...ctions and verify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved Hardware or software problem View support telephone numbers at http www ibm com planetwide View information about IBM Support Line at or view support telephone numbers at http www ibm com services sl ...

Page 3: ...BladeCenter JS20 Type 8842 Installation and User s Guide ...

Page 4: ...ement of Limited Warranty Z125 4753 08 04 2004 on page 89 and Appendix C Notices on page 109 Fifth Edition May 2006 Copyright International Business Machines Corporation 2006 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...e server from the BladeCenter unit 21 Opening the blade server cover 22 Installing IDE hard disk drives 22 Installing memory modules 24 Installing an I O expansion card 26 Ethernet controller switch module and cabling requirements 28 Completing the installation 29 Closing the blade server cover 30 Installing the blade server in the BladeCenter unit 31 Input output connectors and devices 33 Chapter...

Page 6: ...g the system firmware code 84 Recovery of system firmware code using service aids 84 Starting the TEMP image 84 Recovering the TEMP image from the PERM image 85 Appendix A Getting help and technical assistance 87 Before you call 87 Using the documentation 87 Getting help and information from the World Wide Web 87 Software service and support 88 Hardware service and support 88 Appendix B IBM Statem...

Page 7: ...talleert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette pro...

Page 8: ...ns of the caution or danger statement in the IBM Safety Information book For example if a caution statement begins with a number 1 translations for that caution statement appear in the IBM Safety Information book under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety information that comes with the bla...

Page 9: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 10: ...DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER S...

Page 11: ... power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Safety ix ...

Page 12: ...ctrical specifications Statement 21 CAUTION Hazardous energy is present when the blade is connected to the power source Always replace the blade cover before installing the blade WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproduc...

Page 13: ...n document for your blade server on the Documentation CD You can obtain up to date information about the blade server at http www ibm com support If firmware and documentation updates are available you can download them from http www ibm com support The blade server might have features that are not described in the documentation that comes with the blade server and the documentation might be updat...

Page 14: ...on the World Wide Web A set of blank labels comes with the blade server When you install the blade server in the BladeCenter unit write identifying information on a label and place the label on the BladeCenter unit bezel See the documentation for your BladeCenter unit for recommended label placement Important Do not place the label on the blade server or in any way block the ventilation holes on t...

Page 15: ...general information about the BladeCenter management module command line interface and contains a description of its features v BladeCenter unit Management Module Installation Guide This document contains instructions for installing setting up starting and configuring the BladeCenter management module v BladeCenter and BladeCenter T Serial Over LAN Setup Guide This document contains instructions f...

Page 16: ...rtable Document Format PDF and includes the IBM Documentation Browser to help you find information quickly Hardware and software requirements The IBM Documentation CD requires the following minimum hardware and software v Microsoft Windows NT 4 0 with Service Pack 3 or later Windows 2000 or Red Hat Linux v 100 MHz microprocessor v 32 MB of RAM v Adobe Acrobat Reader 3 0 or later or xpdf which come...

Page 17: ...ocument to view it and press Crtl F to use the Acrobat search function or Alt F to use the xpdf search function within the document Click Help for detailed information about using the Documentation Browser Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document which is on the Documentation...

Page 18: ... I O expansion card in IDE connector 2 Note Installing an I O expansion card increases network connections Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 2 9 cm 1 14 inches v Maximum weight 5 4 kg 12 lb Integrated functions v One dual port Gigabit Ethernet controller v Light path diagnostics v Local service processor v One IDE hard disk drive controller with two channels v RS...

Page 19: ...r temperature Blade server on 5 to 40 C 41 to 104 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on short term 5 to 55 C 23 to 131 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on 5 to 30 C 41 to 86 F Altitude 1800 to 4000 m 6000 to 13 000 ft Blade server on short term 5 to 45 C 23 to 113 F Altitude 1800 to 4000 m 6000 to 13 000 ft Blade server off 40 to 70 C 40 to 158 F v Humidity Blad...

Page 20: ... port has an interface for connecting to 10 100 1000 Mbps networks through an Ethernet compatible switch module on the BladeCenter unit The switch module automatically selects between 10BASE T and 100 1000BASE TX environments Each controller port provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN The controller s...

Page 21: ...ure that your blade server is available when you want to use it and in the event of a failure help you easily diagnose and repair the failure with minimal inconvenience The following is a list of some of the RAS features that your blade server supports v Automatic error retry or recovery v Automatic server restart v Built in monitoring for temperature voltage and hard disk drives v Customer upgrad...

Page 22: ...dated every 6 to 8 weeks v Support for IBM and non IBM servers desktop computers workstations and mobile computers v Support for systems management industry standards v Integration into leading workgroup and enterprise systems management environments v Ease of use training and setup IBM Director also provides an extensible platform that supports advanced server tools that are designed to reduce th...

Page 23: ... server is stored in the management module nonvolatile random access memory NVRAM To disable the Wake on LAN feature for one or more blade servers use the BladeCenter management module Web interface For more information about the BladeCenter management module Web interface see the BladeCenter and BladeCenter T Management Module User s Guide v Throughout this document the management module Web base...

Page 24: ...rol button on the blade server behind the control panel door see The control panel buttons and LEDs on page 13 This also starts an orderly shutdown of the operating system if this feature is supported by the operating system Note After you turn off the blade server wait at least 5 seconds before you press the power control button to turn on the blade server again v If the operating system stops fu...

Page 25: ...ol panel door Press this button to manually turn the blade server on or off Note The power control button has effect only if local power control is enabled for the blade server Local power control is enabled and disabled through the BladeCenter management module Web interface Power control button Chapter 2 Blade server power controls and indicators 13 ...

Page 26: ...s been placed in the management module event log The information LED can be turned off through the management module Web interface or through IBM Director Console Location LED When this blue LED is lit it has been turned on remotely by the system administrator to aid in visually locating the blade server The location LED on the BladeCenter unit will be lit also The location LED can be turned off t...

Page 27: ...wing illustration shows the location of the system board components including connectors for user installable options Note The illustrations in this document might differ slightly from your hardware Chapter 2 Blade server power controls and indicators 15 ...

Page 28: ...tics LEDs for a maximum of 25 seconds or less depending on the number of LEDs that are lit and the length of time the blade server is removed from the BladeCenter unit by pressing the light path diagnostics button SW1 v Error LED CR29 is not used v For the locations of the corresponding DIMM sockets and microprocessor connectors on the system board see the illustration in System board internal and...

Page 29: ...lable at http www ibm com support to make sure that the power modules are sufficient to power all the components that you will install __ 5 Install and configure one of the following Ethernet switch modules in I O module bay 1 of the BladeCenter unit See the Installation Guide that comes with the switch module for instructions v IBM 4 Port Gigabit Ethernet Switch Module v Nortel Networks 2 7 Layer...

Page 30: ...S20 Type 8842 in the BladeCenter unit To have the CIC replaced call the IBM Support Center and report the CIC as a failed part and request replacement with the latest CIC field replaceable unit FRU The IBM Support Center team will evaluate the problem determine which replacement part is required and send the applicable part In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In other countrie...

Page 31: ...mmand If the blade server was not turned off press the power control button behind the blade server control panel door to turn off the blade server You do not have to shut down the BladeCenter unit itself v Blue on a component indicates touch points where you can grip the component to remove it from or install it in the blade server or BladeCenter unit open or close a latch and so on v Orange on a...

Page 32: ... ESD wrist strap especially when you will be handling modules options and blade servers To work properly the wrist strap must have a good contact at both ends touching your skin at one end and firmly connected to the ESD connector on the front or back of the BladeCenter T unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding i...

Page 33: ...a different bay you might have to reconfigure the blade server Note The blade server is a hot swap device and the blade bays in the BladeCenter unit are hot swap bays Therefore you can install or remove the blade server without removing power from the BladeCenter unit However you must turn off the blade server before removing it from the BladeCenter unit Complete the following steps to remove the ...

Page 34: ...shown in the illustration 4 Lift the cover from the blade server and set it aside Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server Installing IDE hard disk drives The blade server has two connectors on the system board for installing optional 2 5 inch integrated drive electronic...

Page 35: ... drive for instructions Complete the following steps to install a 2 5 inch IDE hard disk drive 1 Read the safety information beginning on page v and Installation guidelines on page 19 2 If the blade server is operating shut down the operating system by typing the shutdown h now command If the blade server was not turned off press the power control button behind the blade server control panel door ...

Page 36: ... and other information that you must consider when installing DIMMs v The system board contains four DIMM connectors and supports two way memory interleaving v As of the date of this publication the blade server supports a minimum of 512 MB and a maximum of 8 GB of system memory depending on the blade server model The DIMM options available are 256 MB 512 MB 1 GB and 2 GB with the following except...

Page 37: ...static protective surface 5 Open the blade server cover See Opening the blade server cover on page 22 for instructions 6 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs The blade server comes with two 256 MB DIMMs installed in the DIMM 3 J32 and DIMM 4 J40 memory connectors When you install additional DIMMs be sure to install them as a ...

Page 38: ...pass thru module Because pass thru modules are compatible with a variety of I O expansion cards installing two pass thru modules would allow use of several different types of compatible I O expansion cards within the same BladeCenter unit Important v Installation of an I O expansion card requires removal of the hard disk drive that is installed in IDE connector 2 The I O expansion card occupies th...

Page 39: ... server from the BladeCenter unit on page 21 for information 4 Carefully place the blade server on a flat static protective surface 5 Open the cover see Opening the blade server cover on page 22 for instructions 6 Install the I O expansion card tray a If there is no IDE hard disk drive in IDE connector 2 remove the four screws as shown in the previous illustration Then continue with step 6c b If a...

Page 40: ...Gb Ethernet Switch Module for BladeCenter in I O bay 3 or 4 of the BladeCenter unit to support these additional Ethernet connections The optional Ethernet switch modules contain four ports with RJ 45 connectors These connectors provide a 10 100 1000 Base T interface either at half duplex or full duplex for connecting twisted pair cable to the Ethernet network You must purchase and install a compat...

Page 41: ...ace the blade cover before installing the blade server 2 Reinstall the blade server into the BladeCenter unit see Installing the blade server in the BladeCenter unit on page 31 3 Turn on the blade server see Turning on the blade server on page 11 Note If you have just connected the power cords of the BladeCenter unit to electrical outlets you will have to wait until the power on LED on the blade s...

Page 42: ... the safety information beginning on page v and Installation guidelines on page 19 2 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server as shown in the illustration Before closing the cover make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server 3 Pivot the cover to ...

Page 43: ...ce and system reliability do not operate the BladeCenter unit for more than 1 minute without a blade server or filler blade installed in each blade bay When you remove a filler blade from a blade bay in the BladeCenter unit so that you can install a blade server do not discard the filler blade You will need the filler blade if you ever remove the blade server For future use store the filler blade ...

Page 44: ...contains a filler blade remove the filler blade For future use store the filler blade in a static protective environment 5 Make sure that the release levers on the blade server are in the open position perpendicular to the blade server 6 Slide the blade server into the bay until it stops The spring loaded doors further back in the bay that cover the bay opening move out of the way as you insert th...

Page 45: ...d Install the operating system Use the installation instructions that come with the operating system or download the latest operating system installation instructions from the IBM Support Web page at http www ibm com support For more information see Chapter 6 Installing the operating system on page 45 10 If you have already installed the operating system on the blade server configured the BladeCen...

Page 46: ...34 BladeCenter JS20 Type 8842 Installation and User s Guide ...

Page 47: ... updates available for the blade server Before you continue you can make sure that the blade server has the latest version of firmware code For additional information see Updating the firmware code for the blade server and the service processor on page 40 Since the firmware code in the blade server uses auto configuration additional blade server configuration programs are not required for the blad...

Page 48: ...L feature and to make sure that your blade server is correctly auto configured you must install a compatible Ethernet switch module in I O bay 1 of the BladeCenter unit Examples of compatible Ethernet switch modules are the IBM 4 Port Gb Ethernet Switch Module for BladeCenter and the Nortel Networks Layer 2 7 GbE Switch Module for IBM BladeCenter For more information about installing configuring a...

Page 49: ...our user name and password Before you log onto the management module for the first time contact your system administrator regarding whether your organization has assigned a user name and password to you Use the initial default user name and password the first time that you log onto the management module If you have an assigned user name and password use them for all subsequent logins All login att...

Page 50: ...ding function enables two Ethernet ports to operate as failover devices for each other v If you are using the AIX operating system the Ether Channel device driver performs the bonding function For additional information see the documentation that comes with your operating system v If you are using one of the Linux operating systems the bonding function also enables two Ethernet ports to operate as...

Page 51: ...ations from optional Ethernet adapters and other I O expansion cards are routed to I O bays 3 and 4 You can verify which controller port on an expansion card is routed to which I O bay by performing the same test using a controller on the expansion card and a compatible switch module or pass thru module in I O bay 3 or 4 v If you have removed an Ethernet adapter from the blade server and installed...

Page 52: ...on on how to validate update and commit the system firmware is included The blade server contains firmware code for the system and service processor IBM will periodically make firmware updates available for the blade server and the service processor You can maintain the latest levels of firmware code for the blade server and the service processor in the blade server by installing firmware updates ...

Page 53: ...omponents Updating and managing the system flash using Linux service aids This section describes how to update and verify the system flash using Linux service aids Updating the system flash using Linux The Linux service aid for managing the system flash is separate from the operating system installation and is available for download from the following Web site http techsupport services ibm com ser...

Page 54: ...nual and Troubleshooting Guide that comes with the blade server Updating and managing system flash using AIX diagnostics This section describes how to update commit and verify the system flash using AIX diagnostics Note For additional information about the CE login function and AIX operating system diagnostics see the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 55: ...ystem You may also remove the temporary file created in the var update_flash_image directory after the reboot occurs after you log in to the operating system Committing the temporary firmware image using AIX After the system reboots successfully and once you are satisfied with the functionality of the new image commit the update by using the following AIX diagnostic commands 1 Run diagnostics v If...

Page 56: ... the power and configuration of the blade server and other components in the BladeCenter unit The command line interface also provides access to the text console command prompt for each blade server through an SOL connection This enables the blade servers to be managed from a remote location For information and instructions see the BladeCenter and BladeCenter T Management Module Command Line Inter...

Page 57: ...on see the instructions that come with your operating system documentation and the service packs or update packages v The blade server has no external USB ports however it can communicate with and use the USB diskette drive CD drive and USB port that are in the BladeCenter unit chassis To install the operating system on a blade server follow the installation instructions that come with the operati...

Page 58: ...u can use Cluster Systems Management CSM from IBM Go to http www ibm com servers eserver clusters software v For AIX operating system deployments you can use Network Installation Manager NIM from IBM See your AIX operating system documentation for additional information v For SUSE LINUX operating system deployments you can use the AutoYast utility program from SUSE LINUX Go to http www suse de nas...

Page 59: ...ation and other related documentation For the latest editions of the IBM BladeCenter documentation go to http www ibm com support on the World Wide Web See Related documentation on page 2 for additional information Important If you cannot access the CD drive on the BladeCenter unit contact a service support representative for assistance Diagnostic tools overview The following tools are available t...

Page 60: ...cribed in the IBM BladeCenter and BladeCenter T Serial Over LAN Setup Guide System checkout If your system fails to start after installation or an error occurs while running perform the following steps 1 Visually check the blade server system board for any lit external LEDs a Turn off the server b Remove the blade server from the BladeCenter unit c Open the blade server and press and hold the ligh...

Page 61: ...might be displayed at the same time on the second line The management module log which can be accessed through the BladeCenter unit contains the most recent error codes and messages that the system generated during POST Checkpoint code Description Suggested action D001 Peripheral component interconnect PCI probe process complete create PCI interrupt routing properties 1 Perform the system checkout...

Page 62: ... the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information D099 Start the system information validation utility 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Co...

Page 63: ...is error indicates that you might have a problem with the system board Contact a service support representative for more information E102 Load and initialize the RTAS 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E105 Transfer control to ...

Page 64: ...boot list with the management module boot list 1 Make sure that the boot list is correct using the management module boot list menu 2 Perform the system checkout procedure See System checkout on page 48 3 This error indicates that you might have a problem with the system board Contact a service support representative for assistance E142 The management module boot list is set from the operating sys...

Page 65: ...ce support representative for more information E152 Probe for the adapter firmware code evaluate if present 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E153 End the adapter firmware code probing and evaluation 1 Perform the system check...

Page 66: ... correct then retry the operation 3 Perform the system checkout procedure See System checkout on page 48 4 If there are no problems with the BOOTP server or the network connection replace the system board assembly Contact a service support representative for assistance E175 Boot Internet protocol BOOTP request 1 Make sure that the BOOTP server is correctly configured for this client Correct any BO...

Page 67: ...he system board Contact a service support representative for more information E19B NVRAM menu variable not found assume FALSE 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E19D Create the NVRAM node 1 Perform the system checkout procedure...

Page 68: ... service support representative for more information E1A7 The user requested startup using the customized service mode boot list of the service processor command 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E1A8 System startup to the ope...

Page 69: ...n page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E1B2 XOFF received waiting for XON Have the blade server serviced Contact a service support representative for assistance E1B3 XON received Have the blade server serviced Contact a service support representative for assistance E1B6 Reserved Have the bla...

Page 70: ...erform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E1F6 Determine the startup device sequence 1 Make sure that the boot list is applicable by using the management module boot list menu 2 Perform the system checkout procedure See System checkout o...

Page 71: ...nformation E199 Restarting rebooting the partition to activate the changes that are specified in the boot image s executable and linkable format ELF header 1 Check the http www ibm com support Web site for a later firmware version that might address the problem For additional information see Updating the firmware code for the blade server and the service processor on page 40 2 If a later firmware ...

Page 72: ...K flash code into Level 2 L2 cache 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E20B Read startup mode 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the s...

Page 73: ...you might have a problem with the system board Contact a service support representative for more information E214 Pattern 1 memory test 1 Make sure that the DIMMs are correctly installed and seated then restart the blade server 2 Start the blade server from the PERM flash image to recover the TEMP image See Recovering the system firmware code on page 84 3 This error indicates that you might have a...

Page 74: ...ry 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E21C Run HyperTransport HT initialization 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board C...

Page 75: ...ee System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E800 Start the instantiation of RTAS Have the blade server serviced Contact a service support representative for assistance E810 Initialize input output configuration IOCONFIG pfds Have the blade server serviced Contact a service sup...

Page 76: ...rvice support representative for more information E870 Initialize pfds memory manager 1 Perform the system checkout procedure See System checkout on page 48 2 This error indicates that you might have a problem with the system board Contact a service support representative for more information E875 Initialize rtas_last_error 1 Perform the system checkout procedure See System checkout on page 48 2 T...

Page 77: ...ion to start the server 1 Contact your network administrator to make sure that the server and gateway network are correct 2 Contact a service support representative for assistance 20A80001 The client Internet Protocol IP address is already in use by another network device 1 Contact your network administrator to make sure that the server and gateway network are correct 2 Contact a service support r...

Page 78: ...ce was found in the boot list however the ibm fw fcpdisk alias name has not been defined in the alias node Type the setup fc disk command at the open firmware prompt and press Enter then restart the blade server 20A80102 The ibm fw fcpdisk alias is not a SAN device Run the setup fc disk utility 20A80104 The disk2 alias was found and copied to the ibm fw fcpdisk alias This is an informational messa...

Page 79: ...e code on page 84 Have the blade server serviced 20D00903 The blade server failed to find the openprom package This is most likely a software error Have the blade server serviced Contact a service support representative for assistance 20D1000A The blade server failed to send the startup failure message to the service processor Perform the system checkout procedure See System checkout on page 48 20...

Page 80: ...form the system checkout procedure See System checkout on page 48 20EE0016 The blade server failed to update the VPD with the new startup path field value 1 Make sure that the boot list in the management module is correct 2 Perform the system checkout procedure See System checkout on page 48 20EE0020 The environment variable startup device exceeds the maximum number of characters 1 Make sure that ...

Page 81: ...he operation 2 Check the http www ibm com support Web site for firmware updates for the management module service processor and blade server Apply the latest updates if they are available 3 If updates are not available contact a system administrator for assistance 4 If the problem remains replace the USB CD drive 5 If the problem remains replace the system board assembly For replacement instructio...

Page 82: ... system board assembly Contact a service support representative for assistance 21020015 The USB CD drive failure of ATA or ATAPI packed command processing by USB CD drive 1 If the problem remains remove the CD and insert another CD The CD in the USB CD drive might not be readable 2 Check the http www ibm com support Web site for firmware updates for the management module service processor and blad...

Page 83: ...replace the system board assembly Contact a service support representative for assistance 25A00001 Level 2 L2 cache controller failure Replace the system board assembly Contact a service support representative for assistance 25A10001 L2 cache static random access memory SRAM failure Replace the system board assembly Contact a service support representative for assistance 25A80xxx Nonvolatile rando...

Page 84: ...the problem remains replace the battery in the blade server For additional information see the Hardware Maintenance and Troubleshooting Guide Note After you replace the battery you must reset the system date and time through the operating system that you installed If the problem still remains replace the system board assembly Contact a service support representative for assistance 25A80202 Unable ...

Page 85: ...98 NVRAMRC script evaluation error Perform the following steps to remove the NVRAMRC script 1 Boot to the open firmware prompt 2 Enter the following command 0 0 nvramrc setenv If the problem remains contact your system administrator for assistance 25A80999 NVRAMRC script evaluation error stack unbalanced on completion This is a firmware debug environment error No action is required No component re...

Page 86: ...d DIMM4 failed 88 DIMM3 and DIMM4 mismatch Note For additional information about DIMMs see Installing memory modules on page 24 1 Make sure that all the DIMMs in the blade server are supported Replace all the unsupported DIMMs 2 Make sure that the DIMMs are installed in matched pairs If the DIMMs are not installed in matched pairs reinstall them in matched pairs 3 Make sure that the DIMMs are corr...

Page 87: ... DIMMs 2 Make sure that the DIMMs are installed in matched pairs If the DIMMs are not installed in matched pairs reinstall them in matched pairs 3 Make sure that the DIMMs are correctly seated If necessary reseat the DIMMs 4 Restart the blade server 5 Remove and reinstall the DIMMs one at a time until the failing DIMM is isolated Replace the defective DIMM If the problem remains replace the system...

Page 88: ...the system board assembly Contact a service support representative for assistance 2803000A The Hypervisor function to get or set the time of day TOD reported an error Errors that are reported against the real time clock can be caused by low battery voltage and more rarely by power outages that occur during normal system usage These errors are warnings that the real time clock data content must be ...

Page 89: ...ntative for assistance Troubleshooting charts The following tables list problem symptoms and suggested solutions See the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide for more detailed troubleshooting charts If you cannot find the problem in the troubleshooting charts or if performing the suggested actions does not solve the problem have the blade server serviced...

Page 90: ...t is lit b The LEDs on all the BladeCenter power modules are lit c On a BladeCenter Type 8677 or similar unit if the blade server is in blade bays 7 through 14 power modules are in power module bays 1 2 3 and 4 d On a BladeCenter T unit if the blade server is in blade bays 6 through 8 power modules are in power module bays 1 2 3 and 4 e The power on LED on the blade server control panel is flashin...

Page 91: ...ting correctly v The settings in the switch module are correct for the blade server settings in the switch module are blade server specific For additional information see v Chapter 5 Configuration requirements for the blade server on page 35 v The following documentation The Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit T...

Page 92: ...Center unit 4 Wait 30 seconds and reinstall the blade server into the BladeCenter unit 5 Restart the blade server If the problem remains call for service Light path diagnostics overview If the system error LED on the system LED panel on the front or rear of the BladeCenter unit is lit one or more error LEDs on the BladeCenter unit components also might be lit These LEDs help identify the cause of ...

Page 93: ...s LEDs for a maximum of 25 seconds or less depending on the number of LEDs that are lit and the length of time the blade server is removed from the BladeCenter unit by pressing the light path diagnostics button SW1 v Error LED CR29 is not used v For the locations of the corresponding dual inline memory module DIMM sockets and microprocessor connectors on the system board see the illustration in Sy...

Page 94: ...processors and two heat sinks are required on the system board in the blade server at all times The microprocessors and heat sinks on the system board are not replaceable Therefore if a microprocessor or heat sink becomes defective you must replace the system board assembly Contact a service support representative for assistance Service processor error The service processor has failed Have the bla...

Page 95: ...ter unit and then restart the server If the problem remains have the blade server serviced Processor x phase locked loop PLL error The microprocessor circuit is defective and cannot process the required signals Attention To help ensure proper cooling and system reliability two microprocessors and two heat sinks are required on the system board in the blade server at all times The microprocessors a...

Page 96: ... install these free diagnostics tools for effective diagnosis and repair of the system in the rare instance when a system error occurs This service aid toolkit provides the key tools required to take advantage of the inherent pSeries hardware RAS functions as outlined in the Linux on pSeries RAS White paper available from http techsupport services ibm com server Linux_on_pSeries images Linux_RAS p...

Page 97: ...ies the PERM image into the TEMP image To perform the reject function complete the following steps 1 If you have not started the system from the TEMP image do so now For additional information see Starting the TEMP image on page 84 2 If you have not installed the ppc64 Linux utilities perform the installation now For instructions go to the Linux on POWER Web site at http techsupport services ibm c...

Page 98: ...lace the blade cover before installing the blade server g Restart the blade server h Verify that the system starts from the TEMP image v If you are using one of the Linux operating systems go to Verifying the system firmware levels using Linux on page 41 v If you are using the AIX operating system go to Committing the temporary firmware image using AIX on page 43 i Update the flash again if you ar...

Page 99: ...your IBM product The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform Most BladeCenter systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the software Using the documentation Inf...

Page 100: ...etwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the...

Page 101: ...he removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO...

Page 102: ...M Machine and other software updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive IBM will ship the CRU to you for you to install If the Machine does not function as warranted during the warranty period and your prob...

Page 103: ...amage to your Machine only while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM for any reason You should remove all such information from the Machine prior to its return Cir...

Page 104: ... WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Jurisdiction All of our rights duties and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS ARGENTINA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the O...

Page 105: ...f Asuncion PERU Limitation of Liability The following is added at the end of this section In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by IBM s willful misconduct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arisin...

Page 106: ...tes to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA AND LAOS Governing Law The following rep...

Page 107: ... is the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accordance with the laws of India then in effect The arbit...

Page 108: ...irst sentence laws of the State of New York United States of America except when local law requires otherwise PHILIPPINES Limitation of Liability Item 3 in the fifth paragraph is replaced by the following SPECIAL INCLUDING NOMINAL AND EXEMPLARY DAMAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arisi...

Page 109: ...rope countries provided the Machines have been announced and made available in such countries If you purchase a Machine in one of the Western European countries as defined above you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM provided the Machine has been announced and made available by IBM ...

Page 110: ...imbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution including summary proceedings will be submitted to the exclusive jurisdiction of the English courts 3 in Belgium and Luxembourg all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution the law and the courts of the capital city of the country of...

Page 111: ... 595 1 figure 7 of the Code IBM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki Finland in accordance with the arbitration laws of Finland then in effect Each party will appoint one arbi...

Page 112: ...EY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obli...

Page 113: ...for the transportation charges for the delivery of the failing Machine to IBM Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under ...

Page 114: ...imitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases o...

Page 115: ...n sets out the extent of IBM s liability and your sole remedy 1 IBM will accept unlimited liability for death or personal injury caused by the negligence of IBM 2 Subject always to the Items for Which IBM is Not Liable below IBM will accept unlimited liability for physical damage to your tangible property resulting from the negligence of IBM 3 Except as provided in items 1 and 2 above IBM s entire...

Page 116: ...al injury caused by the negligence of IBM and b any breach of its obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 or any statutory modification or re enactment of either such Section 2 IBM will accept unlimited liability subject always to the Items for Which IBM is Not Liable below for physical damage to your tangible proper...

Page 117: ...provided by your reseller if approved by IBM to perform warranty service Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside IBM s normal service area contact you...

Page 118: ...xchanged the Machine IBM will make it available for your collection or for Mail in Service IBM will return it to you at IBM s expense unless IBM specifies otherwise You are responsible for the subsequent installation and verification of the Machine 5 CRU and On site Service This type of Warranty Service is a combination of Type 1 and Type 2 see above 6 CRU and Courier or Depot Service This type of...

Page 119: ...ting Austria 43 1 24592 5901 Latvia 386 61 1796 699 Belgium 32 70 23 3392 Lithuania 386 61 1796 699 Cyprus 357 22 841100 Luxembourg 352 298 977 5063 Czech Republic 420 2 7213 1316 Malta 356 23 4175 Denmark 45 4520 8200 Netherlands 31 20 514 5770 Estonia 386 61 1796 699 Poland 48 22 878 6999 Finland 358 8001 4260 Portugal 351 21 892 7147 France 33 238 557 450 Slovakia 421 2 4954 1217 Germany 49 180...

Page 120: ...108 BladeCenter JS20 Type 8842 Installation and User s Guide ...

Page 121: ...DING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein t...

Page 122: ...ks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible When refer...

Page 123: ...mation on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the European Union EU and Norway This appliance is labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the retu...

Page 124: ...f batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batt...

Page 125: ...y not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party International Business Machines Corporation New Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital...

Page 126: ...Japanese Voluntary Control Council for Interference VCCI statement 114 BladeCenter JS20 Type 8842 Installation and User s Guide ...

Page 127: ...ment module program 37 Serial Over LAN SOL requirements 36 simple network management protocol SNMP 44 connectors battery 15 I O expansion card 15 input output 33 integrated drive electronics IDE 15 memory 15 microprocessor 15 connectors continued system board 15 controller enumeration 39 Ethernet 38 IDE 6 7 memory 8 cover closing 30 removing 22 D danger statements 5 device driver bonding function ...

Page 128: ...t notices 5 installation order IDE hard disk drives 23 memory modules 25 installing blade server 32 installing continued I O expansion card 26 IDE hard disk drives 22 Linux ppc64 utilities 45 memory module 24 operating system 45 options 19 update packages 45 integrated drive electronics IDE connectors 15 23 controller 6 7 drives 22 integrated functions 6 7 J jumper system firmware code recovering ...

Page 129: ...odes 49 firmware error codes 65 power identifying problems 78 problem 78 power control button 13 power cord safety x preinstallation requirements 17 prerequisites 17 problems CD drive 78 hardware 47 memory 79 option 80 power 78 service processor 80 solving 47 product data 1 protecting yourself from electrostatic discharge ESD 20 R recovering system firmware code 84 TEMP image from PERM image 85 re...

Page 130: ...packages installing 45 Update_Flash command 84 updating firmware blade server 40 service processor 40 updating the system flash AIX operating system 42 Linux operating system 41 V verifying the system firmware levels AIX operating system 43 Linux operating system 41 W Web site BladeCenter documentation 35 IBM Director Compatibility Document 10 IBM PowerPC microarchitecture 8 IBM ServerProven list ...

Page 131: ......

Page 132: ... Part Number 31R1749 Printed in USA 1P P N 31R1749 ...

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