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RTAS

 

daemon

 

started

 

RTAS:

 

--------

 

event-scan

 

begin

 

--------

 

RTAS:

 

Location

 

Code:

 

U0.1-P1-C2

 

RTAS:

 

Log

 

Debug:

 

04

 

4b2726fb04a00011702c0014000000000000000000000000f1800001001801d3ffffffff0100000

 

 

00000000042343138

 

20202020383030343236464238454134303030303

 

030303030303030

 

RTAS:

 

Log

 

Debug:

 

D2

 

5046413405020d0a000001000271400100000033434d502044415441000001000000000000010000

 

f180000153595320444154410000000000000000200216271501050920021627150105092002063

 

7150105095352432044415441702c001400000000000000020018820201d3820000000000000000

 

0000000000000000000000000000000000000000000000000000000000000000000000000000000

 

00000000000000000000000000280048ea400000000000000000000000000000000000000004350

 

542044415441702cff08000000001c000000702cf0080000000080000000702cf100702cf200702

 

c000400000800702c01040bf2002e702c02040c1fffbf702c0300702c1000702c11040bf2002e70

 

2c12040c1fffbf702c1300702ca000702ca108000000000000a03c702ca208000000000000effc7

 

02cb000702cb108000000000000a03c702cb208000000000000effc702cc000702cc10800000000

 

0000a03c702cc208000000000000effc702c3000702c31080000000000000003702c32080000000

 

00000007b702c8000702c81080000000020e27a39702c820800000000fffeffff702cd000702cd1

 

080000000010004010702cd208000000007777f3fffffffffffffffffffffffffffffffffffffff

 

fffffffffffffffffffffffffff

 

RTAS:

 

WARNING:

 

(FULLY

 

RECOVERED)

 

type:

 

INTERN_DEV_FAIL

 

RTAS:

 

initiator:

 

UNKNOWN

 

target:

 

UNKNOWN

 

RTAS:

 

Status:

 

unrecoverable

 

new

 

RTAS:

 

Date/Time:

 

20020905

 

15372200

 

RTAS:

 

CPU

 

Failure

 

RTAS:

 

Internal

 

error

 

(not

 

cache)

 

RTAS:

 

CPU

 

id:

 

0

 

RTAS:

 

Failing

 

element:

 

0x0000

 

RTAS:

 

--------

 

event-scan

 

end

 

--------

 

Step

 

006

 

Record

 

any

 

extended

 

data

 

found

 

in

 

the

 

Linux

 

Syslog

 

(platform

 

log)

 

in

 

Step

 

001

 

or

 

the

 

Linux

 

boot

 

(IPL)

 

log

 

in

 

Step

 

003

.

 

Be

 

sure

 

to

 

record

 

word

 

13.

 

Note:

  

The

 

lines

 

in

 

the

 

Linux

 

extended

 

data

 

that

 

begin

 

with

 

RTAS:

 

Log

 

Debug:

 

04

 

contain

 

the

 

error

 

code

 

listed

 

in

 

the

 

next

 

8

 

hex

 

characters.

 

In

 

the

 

previous

 

example,

 

4b27

 

26fb

 

is

 

an

 

error

 

code.

 

The

 

error

 

code

 

is

 

also

 

known

 

as

 

word

 

11.

 

Each

 

4

 

bytes

 

after

 

the

 

error

 

code

 

in

 

the

 

Linux

 

extended

 

data

 

is

 

another

 

word

 

(for

 

example,

 

04a0

 

0011

 

is

 

word

 

12,

 

and

 

702c

 

0014

 

is

 

word

 

13,

 

and

 

so

 

on).

Step

 

007

 

Were

 

any

 

error

 

codes

 

or

 

checkpoints

 

recorded

 

in

 

Steps

 

001

,

 

002

,

 

003

,

 

004

,

 

005

,

 

or

 

006

?

 

 

NO.

 

Go

 

to

 

Step

 

008

.

 

 

YES.

 

Go

 

to

 

“Firmware

 

checkpoint

 

(progress)

 

codes”

 

on

 

page

 

94

 

and

 

“Firmware

 

error

 

codes”

 

on

 

page

 

102

 

for

 

each

 

recorded

 

error

 

code

 

or

 

symptom.

 

Perform

 

the

 

indicated

 

actions

 

one

 

at

 

a

 

time

 

for

 

each

 

error

 

code

 

until

 

the

 

problem

 

has

 

been

 

corrected.

 

If

 

all

 

recorded

 

error

 

codes

 

have

 

been

 

processed

 

and

 

the

 

problem

 

has

 

not

 

been

 

corrected,

 

go

 

to

 

Step

 

008

.

 

Step

 

008

 

If

 

no

 

additional

 

error

 

information

 

is

 

available

 

and

 

the

 

problem

 

has

 

not

 

been

 

corrected,

 

shut

 

down

 

the

 

blade

 

server.

 

1.

   

Are

 

there

 

any

 

event-logged

 

entries

 

in

 

the

 

BladeCenter

 

management-module

 

event

 

log?

 

2.

   

Replace

 

the

 

system

 

board.

 

Chapter

 

7.

 

Diagnostics

 

45

Summary of Contents for BladeCenter JS20

Page 1: ...BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 2: ......

Page 3: ...BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 4: ...on page 197 v The most recent version of this document is available at http www ibm com pc support 16th Edition June 2006 Copyright International Business Machines Corporation 2003 All rights reserve...

Page 5: ...i pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n WARNING Handling the cord on this product...

Page 6: ...iv BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 7: ...ler enumeration 19 Chapter 4 Problem determination procedures for AIX and Linux 21 Problem determination 21 Obtaining an SRN SRC or error code 22 Chapter 5 AIX online standalone and verification proce...

Page 8: ...ostic information 59 Information for general diagnostic systems running the AIX operating system 59 AIX operating system message files 59 CE login 59 Missing resources 60 Automatic diagnostic tests 60...

Page 9: ...equest number 109 Source of SRN 109 Failing Function Codes 109 Description and action 110 Using the SRN list 110 SRN tables 110 AIX SRNs 101 711 through 2D02 110 SRNs A00 x xxx through A1D x xxx 121 F...

Page 10: ...8 Product recycling and disposal 199 Battery return program 199 Electronic emission notices 200 Federal Communications Commission FCC statement 200 Industry Canada Class A emission compliance statemen...

Page 11: ...ur BladeCenter unit supports depends on the type of BladeCenter unit For example the IBM Eserver BladeCenter Type 8677 supports up to 14 hot swap blade servers the BladeCenter T Types 8720 and 8730 su...

Page 12: ...nter Type 8677 or similar unit Blade bays 1 through 5 in a BladeCenter T unit If you install blade servers in these blade bays you must install power modules in power module bays 1 and 2 in the BladeC...

Page 13: ...n about the management module and contains a description of the management module features v BladeCenter and BladeCenter T Management Module Command Line Interface Reference Guide This document contai...

Page 14: ...tional documentation might be included on the IBM BladeCenter Documentation CD The IBM BladeCenter Documentation CD The IBM BladeCenter JS20 blade server Documentation CD contains documentation for th...

Page 15: ...k a document to view it and press Crtl F to use the Acrobat search function or Alt F to use the xpdf search function within the document Click Help for detailed information about using the Documentati...

Page 16: ...nsion card in IDE connector 2 Note Installing an I O expansion card increases network connections Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 2 9 cm 1 14 inches v Maximum weig...

Page 17: ...ature Blade server on 5 to 40 C 41 to 104 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on short term 5 to 55 C 23 to 131 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on 5 to 30 C 41 to 8...

Page 18: ...urns to normal as thermal conditions improve The BladeCenter management module is notified when power management starts and again when it stops The following entries are made in the event log v Freque...

Page 19: ...nter unit __ c Install and configure one or two Ethernet switch modules in the BladeCenter unit To support the Serial Over LAN SOL feature on any blade server that is installed in the BladeCenter unit...

Page 20: ...entation that comes with the Ethernet switch module that you are using for example IBM 4 Port Gb Ethernet Switch Module for BladeCenter Installation and User s Guide Nortel Networks Layer 2 7 GbE Swit...

Page 21: ...To have the CIC replaced call the IBM Support Center and report the CIC as a failed part and request replacement with the latest CIC field replaceable unit FRU Chapter 1 Introduction 11...

Page 22: ...12 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 23: ...rver system firmware Therefore Enabled is the default setting The Wake on LAN setting for each blade server is stored in the management module nonvolatile random access memory NVRAM To disable the Wak...

Page 24: ...rning off the blade server wait at least 5 seconds before you press the power control button to turn on the blade server again v If the operating system stops functioning you can press and hold the po...

Page 25: ...n LED CD diskette USB select button CD Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade server Information LED When this amber LED is lit it indica...

Page 26: ...e server in the following manner v Flashing rapidly The service processor on the blade server is communicating with the BladeCenter management module v Flashing slowly The blade server has power but i...

Page 27: ...r and BladeCenter T Management Module Command Line Interface Reference Guide Other documents on the IBM BladeCenter Documentation CD that you might find useful in the configuration process are v IBM 4...

Page 28: ...d on blade server type and the operating system that is installed See Blade server Ethernet controller enumeration on page 19 for information about how to determine the routing from the Ethernet contr...

Page 29: ...ly one Ethernet switch module or pass thru module in I O bay 1 2 Make sure that the ports on the switch module or pass thru module are enabled I O Module Tasks Management Advanced Management in the Bl...

Page 30: ...20 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 31: ...the following information 1 If a firmware checkpoint progress code 3 or 4 digits is displayed see Firmware checkpoint progress codes on page 94 2 If a firmware error code 8 digits is displayed see Fir...

Page 32: ...is displayed see Firmware error codes on page 102 3 If you have an SRN or SRC see SRN tables on page 110 4 Check the BladeCenter management module event log If an error was recorded by the system cont...

Page 33: ...sted and check for the following responses a Progress codes are displayed on the console b Record any messages or diagnostic information that may be displayed on the system console 4 Load the standalo...

Page 34: ...8 Can you load the standalone diagnostics No Go to Undetermined problems on page 156 If you still have a problem then Call to get additional support Yes Select the resources to be tested and record an...

Page 35: ...ext step 8 When testing is complete press F3 to return to the Diagnostic Operating Instructions display 9 Press Ctrl D to log off from root user or CE login 10 When finished contact your hardware serv...

Page 36: ...CD from the Tray You can leave the CD installed at this point or remove the CD 256MB RAM required to remove CD at this point The diagnostic application is now loaded into memory and the CD is no longe...

Page 37: ...e Diagnostic Selection If you want to run another test press F3 or the Esc and 3 keys again to return to the Function Selection screen 5 If you want to exit standalone diagnostics select the exit func...

Page 38: ...AIX online concurrent mode diagnostics for previous diagnostic results service aids Complete the following steps to display previous diagnostic results form online diagnostics in concurrent mode 1 Log...

Page 39: ...ff from root user or CE login 9 When finished contact your hardware service provider with any information you received during the diagnostics including service request numbers SRNs or firmware error c...

Page 40: ...stem activity on the operator panel or display has stopped Did the AIX login prompt display No If an SRN displays suspect a loose adapter or cable connection Review the procedures for the part that yo...

Page 41: ...procedure Yes Complete the following steps a Press F3 or Enter to return to the Advanced Diagnostic selection then press F3 or press the Esc key and the 3 key for the Function Selection menu b Select...

Page 42: ...esource Repair Action menu This updates the AIX error log to indicate that a system detectable part has been replaced Note This changes the indicator light for the part from the Fault state to the Nor...

Page 43: ...BladeCenter Documentation CD The management module also acts as a proxy in the network infrastructure to couple a client running a Telnet session with the management module to an SOL session running o...

Page 44: ...d Line Interface Reference Guide for additional information Starting the command line interface Start the management module command line interface from a client computer by establishing a Telnet conne...

Page 45: ...tion is enabled See the operating system documentation for instructions 2 Make sure that the SSH server on the BladeCenter management module is enabled See the IBM Eserver BladeCenter and BladeCenter...

Page 46: ...the corresponding blade server bay number console T system blade x For example to start an SOL connection to the blade server in blade bay 14 type console T system blade 14 A blade server that occupi...

Page 47: ...e server may relate to either the BladeCenter JS20 Type 8842 blade server or the BladeCenter unit v A blade server problem exists if the BladeCenter unit contains more than one blade server and only o...

Page 48: ...lem 5 If the blade front panel shows no lit LEDs verify blade status and errors in BladeCenter management module web interface also see Undetermined problems on page 156 6 If device errors occur go to...

Page 49: ...tem or if a checkpoint code is displayed on the console perform Chapter 4 Problem determination procedures for AIX and Linux on page 21 or see Chapter 10 Symptom to FRU index on page 93 4 If you do no...

Page 50: ...l is being passed to the operating system when E105 displays on the operator panel display Location code information may also display on the operator panel during this time see Physical location codes...

Page 51: ...he following steps can only be performed if the Linux service tools have been installed on the JS20 blade server Step 001 1 If the blade server is functional determine your level of Linux by logging i...

Page 52: ...61 Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela Analysis of var log platform sequence number 24 Sep 4 06 00 55 larry diagela 09 04 2003 06 00 55 Sep 4 06 00 55 larry diagela Automatic E...

Page 53: ...6 33 larry kernel RTAS 33 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 34 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 35 00000000 00000000 00000000 0...

Page 54: ...g platform log Step 003 Examine the Linux boot IPL log by logging in to the system as the root user and entering the following command cat var log boot msg grep RTAS more Linux boot IPL error messages...

Page 55: ...LLY RECOVERED type INTERN_DEV_FAIL RTAS initiator UNKNOWN target UNKNOWN RTAS Status unrecoverable new RTAS Date Time 20020905 15372200 RTAS CPU Failure RTAS Internal error not cache RTAS CPU id 0 RTA...

Page 56: ...ss Thru Module I O expansion card or other optional device that can be installed in the BladeCenter unit see the applicable Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter...

Page 57: ...the blade server is removed from the BladeCenter unit During that time you can relight the light path diagnostics LEDs for a maximum of 25 seconds or less depending on the number of LEDs that are lit...

Page 58: ...e free diagnostics tools for effective diagnosis and repair of the system in the rare instance when a system error occurs This service aid toolkit provides the key tools required to take advantage of...

Page 59: ...the TEMP image from the PERM image you must perform the reject function The reject function copies the PERM image into the TEMP image To perform the reject function complete the following steps 1 If...

Page 60: ...s using Linux on page 52 v If you are using the AIX operating system go to Committing the temporary firmware image using AIX on page 53 i Update the flash again if you are updating the system firmware...

Page 61: ...r from the IBM Support Web site at http www ibm com support Use the BladeCenter management module Web interface to flash the service processor Follow the update instructions on the IBM Support Web sit...

Page 62: ...ent Manager RDM program does not support the BladeCenter JS20 Type 8842 3 A reboot of the system must be done after using update_flash c for the firmware level shown in ibm fw perm bank to be current...

Page 63: ...file created in the var update_flash_image directory after the reboot occurs after you log in to the operating system Committing the temporary firmware image using AIX After the system reboots succes...

Page 64: ...DME file for the firmware image Recovering the system firmware code If the system firmware code has become damaged such as from a power failure during a flash update the blade server might appear to b...

Page 65: ...tion and correction is greatly enhanced and the likelihood of an extended system outage is reduced The Linux service aids for hardware diagnostics are separate from the operating system installation a...

Page 66: ...ppc64 Linux utilities perform the installation now See http techsupport services ibm com server lopdiags 2 Reject the primary image From the command line type update_flash r then go to Step 003 Step...

Page 67: ...server cover see Opening the blade server cover on page 74 System firmware code page jumper J14 3 2 1 4 Locate jumper J14 system firmware code page jumper on the system board 5 Remove jumper J14 from...

Page 68: ...58 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 69: ...e capability to update firmware Use the Update and Manage System Flash task to update a system s firmware When the flash update is complete the system automatically reboots Microcode images can be ins...

Page 70: ...most likely related to a problem with the parent device The diagnostic procedure may include testing the device s parent analyzing which devices are missing and any manual procedures that are required...

Page 71: ...ect the purpose for running diagnostics When you select the Problem Determination option the diagnostic programs read and analyze the contents of the error log Note Most hardware errors in the operati...

Page 72: ...ty of spare sectors v Download Downloads microcode to an adapter or device v Disp_mcode Displays current level of microcode v Format Formats media v Identify Remove Identifies and removes devices hot...

Page 73: ...performed when running online diagnostics v Error log analysis is not performed when running standalone diagnostics v Error log analysis only reports problems if the errors have reached defined thresh...

Page 74: ...v Hot Plug Task v Identify Indicators v Identify and System Attention Indicators v Local Area Network Analyzer v Log Repair Action v Periodic Diagnostics v RAID Array Manager v Run Diagnostics v Run...

Page 75: ...rce For example fd0 cd0 l latest Install latest level of microcode This is the default l previous Install previous level of microcode f Install microcode even if the current level is not on the source...

Page 76: ...server by choosing the usr lib microcode directory when prompted for the source of the microcode that you want to update If not enough space is available an error is reported stating that additional...

Page 77: ...ted The online diagnostics perform additional functions as compared to standalone diagnostics The AIX error log functions are only available when diagnostics are run from the disk concurrent diagnosti...

Page 78: ...one in concurrent mode when you select the Problem Determination option on the Diagnostic Mode Selection menu Error log analysis is done in concurrent mode when you select the Problem Determination op...

Page 79: ...onse Client status name Cstate ClientName diagnostic boot has been enabled The client system is registered on the NIM server and enabled to run diagnostics from the NIM server name Cstate ClientName r...

Page 80: ...from the NIM server If ping returns with a FAILED prompt the client does not proceed with the boot Note If the ping fails refer to Boot problem resolution on page 153 then follow the steps for network...

Page 81: ...nd system reliability make sure that v The ventilation holes on the blade server are not blocked v Each of the blade bays on the front of the BladeCenter unit has a blade server or filler blade instal...

Page 82: ...ack component in the rack in which you are installing the device for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and inst...

Page 83: ...ht have to reconfigure the blade server Note The blade server is a hot swap device and the blade bays in the BladeCenter unit are hot swap bays Therefore you can install or remove the blade server wit...

Page 84: ...fully place the blade server on a flat static protective surface with the cover side up 3 Press the blue blade cover release on each side of the blade server and lift the cover open as shown in the il...

Page 85: ...from the blade server approximately 1 2 cm 0 5 inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assemb...

Page 86: ...shutdown h now command Refer to your operating system documentation If the blade server was not turned off press the power control button behind the blade server control panel door to turn off the bla...

Page 87: ...y interleaving v As of the date of this publication the blade server supports a minimum of 512 MB and a maximum of 8 GB of system memory depending on the blade server model The DIMM options available...

Page 88: ...Before you begin read the documentation that comes with the option 78 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 89: ...e BladeCenter chassis or any unpainted surface on any other grounded rack component Then remove the DIMM from the package 8 To install the DIMMs repeat the following steps for each DIMM that you insta...

Page 90: ...rinet Cluster Expansion Card for IBM Eserver BladeCenter comes with a cable for connection to the system board of a compatible device However the cable is not used in the BladeCenter JS20 Type 8842 Th...

Page 91: ...ee Removing the blade server from the BladeCenter unit on page 73 for information 4 Carefully place the blade server on a flat static protective surface 5 Open the cover see Opening the blade server c...

Page 92: ...BM 4 Port Gb Ethernet Switch Module for BladeCenter in I O bay 3 or 4 of the BladeCenter unit to support these additional Ethernet connections The optional Ethernet switch modules contain four ports w...

Page 93: ...tes and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM authorized reseller or IBM marketing representative Note After you replace the battery the blade server...

Page 94: ...utton behind the blade server control panel door to turn off the blade server See Blade server controls and LEDs on page 14 for more information about the location of the power control button 4 Remove...

Page 95: ...lt the battery so that you can insert it into the socket under the battery clip Make sure that the side with the positive symbol is facing up b As you slide it under the battery clip press the battery...

Page 96: ...m firmware code on page 54 To obtain a new system board you must order a new blade server The replacement system board comes attached to the new blade server To order a blade server contact your IBM a...

Page 97: ...If the blade server is operating shut down the operating system by typing the shutdown h now command Refer to your operating system documentation If the blade server was not turned off press the power...

Page 98: ...ard trays see Installing an I O expansion card on page 79 v Jumper J14 between jumpers J16 and J20 for location see the illustration in Recovering the system firmware code on page 54 If you plan to in...

Page 99: ...lade server on page 13 Note If you have just connected the power cords of the BladeCenter unit to electrical outlets you will have to wait until the power on LED on the blade server slowly flashes bef...

Page 100: ...t when the blade server is connected to the power source Always replace the blade cover before installing the blade server 3 Reinstall the blade server into the BladeCenter unit 4 Turn on the blade se...

Page 101: ...bezel assembly 1 Read the safety information beginning on page iii and Installation guidelines on page 71 2 Connect the control panel cable to the control panel connector on the system board assembly...

Page 102: ...cover make sure that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server 4 Pivot the cover to the closed position as shown in the...

Page 103: ...Service processor problems 151 Software problems 152 Startup problems 152 Service processor error codes 152 Boot problem resolution 153 Physical location codes 154 Undetermined problems 156 Problem d...

Page 104: ...system is rebooting 1 Go to Checkout procedure on page 38 2 System board and chassis D003 PCI probing complete 1 Go to Checkout procedure on page 38 2 System board and chassis D004 starting install co...

Page 105: ...38 2 System board and chassis E105 Transfer control to operating system normal mode boot v Go to Boot problem resolution on page 153 E10A Load RTAS device tree 1 Go to Checkout procedure on page 38 2...

Page 106: ...nd chassis E155 Probing PCI bridge secondary bus 1 Go to Checkout procedure on page 38 2 System board and chassis E158 Reserved v Go to General checkout on page 37 E15B Transfer control to operating s...

Page 107: ...Create NVRAM node 1 Go to Checkout procedure on page 38 2 System board and chassis E19E Real time clock initialization 1 Go to Checkout procedure on page 38 2 System board and chassis E1A1 User reque...

Page 108: ...E1B6 Reserved 1 Go to Checkout procedure on page 38 2 System board and chassis E1BD Reserved 1 Go to Checkout procedure on page 38 2 System board and chassis E1C4 Create ISA timer chip node 1 Go to Ch...

Page 109: ...ding boot device list for fibre channel adapters The WWPN of the SAN adapter being scanned is also displayed 1 Go to Checkout procedure on page 38 2 System board and chassis E1FF Building boot device...

Page 110: ...t 1 Verify that DIMMs are correctly installed and seated then restart server 2 Start server from backup flash to recover primary image 3 System board and chassis E215 Pattern 2 memory test 1 Verify th...

Page 111: ...ge 38 2 System board and chassis E810 Input output configuration IOCONFIG being initialized from partition fundamental data structure 1 Go to Checkout procedure on page 38 2 System board and chassis E...

Page 112: ...twork addresses on server and gateway are correct 20A80003 cannot get server hardware address v Contact network administrator to verify that network addresses on server and gateway are correct 20A8000...

Page 113: ...onal only 2 If choice was not specifically selected a Recover firmware see Recovering the system firmware code on page 54 b Go to Checkout procedure on page 38 20D10004 failed to locate service proces...

Page 114: ...on page 38 3 System board and chassis 20EE0023 failure to set operating system boot device list from management module boot device list 1 Verify that boot device list is set correctly in management mo...

Page 115: ...firmware 3 USB CD drive 4 System board and chassis 21020015 USB CD drive failure of ATA or ATAPI packed command processing by USB CD drive 1 Retry operation with a different CD 2 Update system firmwar...

Page 116: ...ystem board and chassis 25A80202 unable to expand target partition writing BladeCenter management module event log entry 1 Information only unless error persists 2 Turn the blade server off then turn...

Page 117: ...pported 40 DIMM1 missing and DIMM2 failed 41 DIMM2 failed 42 DIMM1 unsupported and DIMM2 failed 44 DIMM1 and DIMM2 failed 88 DIMM1 and DIMM2 mismatch 1 Verify that all DIMMs are supported see Installi...

Page 118: ...equest received v Information only 2B2x00EE exception error reported on a processor where x of 0 unknown interrupt 1 system reset interrupt SRI 2 machine check interrupt 3 data storage interrupt DSI 4...

Page 119: ...ntroller error diagela Analysis of var log platform sequence number 3 Using the SRN list The service request number SRN list is in numerical sequence The SRNs listed in the following tables are for al...

Page 120: ...orm a log repair action SRN tables This section lists SRNs 101 711 through 2D02 AIX and A00 x xxx through A1D x xxx AIX SRNs 101 711 through 2D02 Replace FRU parts in the order by which the Failing Fu...

Page 121: ...RN refer to Failing Function Codes FFCs on page 141 to find the FFC that matches the last three digits of the SRN 2 xxx corresponds to the last three or four digits of the SRN 111 107 B A machine chec...

Page 122: ...osed 4 There are no fan failures If none of these problems exist contact your support person 651 163 D E19 Sensor indicates a power supply has failed Action Contact your support person 651 169 D Senso...

Page 123: ...e problem determination procedure and failing function codes use the physical location codes from the diagnostic problem report screen to determine the FRUs 651 640 G 2D5 I O general bus error 651 641...

Page 124: ...atched pair Action The most probable failure is the memory module paired with the memory module identified by the location code Use Chapter 4 Problem determination procedures for AIX and Linux on page...

Page 125: ...73 G 227 Intermediate or system bus data parity error 651 780 G 2C7 214 Uncorrectable memory error Action Use Chapter 4 Problem determination procedures for AIX and Linux on page 21 651 781 G 2C7 214...

Page 126: ...All system covers are closed If all conditions are met then replace the temperature sensor FRU 651 822 G 2E1 System shutdown due to over temperature condition and fan failure Use the physical FRU loc...

Page 127: ...ted I O expansion bus time out error Action Schedule deferred maintenance Use the Chapter 4 Problem determination procedures for AIX and Linux on page 21 652 632 G 307 A non critical error has been de...

Page 128: ...ress parity error Action Schedule deferred maintenance Use Chapter 4 Problem determination procedures for AIX and Linux on page 21 652 771 G 2C8 292 A non critical error has been detected intermediate...

Page 129: ...D 887 Internal loopback test failed 887 107 D 887 External loopback test failed 887 108 D 887 External loopback test failed 887 109 D 887 External loopback parity tests failed 887 110 D 887 External l...

Page 130: ...dicates adapter failure 254E 701 G 254E 221 Error log analysis indicates permanent adapter failure 254E 702 G 254E 221 Error log analysis indicates permanent adapter failure is reported on the other p...

Page 131: ...og analysis is unable to determine the error The error log indicates the following physical FRU locations as the probable causes 1 Check the BladeCenter management module event log if an error was rec...

Page 132: ...f no entry is found replace the system board A01 08x G System bus protocol transfer error 1 Check the BladeCenter management module event log if an error was recorded by the system or if a checkpoint...

Page 133: ...e is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A02 10x G System bus time out error 1 Check the BladeCenter management modu...

Page 134: ...d by the system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A03 07x G System bus address parity e...

Page 135: ...to FRU index on page 93 2 If no entry is found replace the system board A05 00x G Error log analysis indicates an environmental and power warning but the failure could not be isolated 1 Check the Bla...

Page 136: ...temperature 1 Verify that a The room ambient temperature is within the system operating environment b There is unrestricted air flow around the system c All system covers are closed d There are no fa...

Page 137: ...w around the system c All system covers are closed d There are no fan failures 2 Check the BladeCenter management module event log if an error was recorded by the system or if a checkpoint code is dis...

Page 138: ...hapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A0D 18x G Service Processor detected NVRAM error 1 Check the BladeCenter management module event log if an err...

Page 139: ...displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A0D 37x G Clock or PLL Error 1 Check the BladeCenter management module event lo...

Page 140: ...system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A11 02x G A non critical error has been detect...

Page 141: ...rating with the potential for an unrecoverable error 1 If repair is not immediately available reboot and the resource will be deconfigured operations can continue in a degraded mode 2 Check the BladeC...

Page 142: ...splayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A12 08x G A non critical error has been detected a memory time out error 1 Check t...

Page 143: ...board A12 50x G Recoverable errors on resource indicate a trend toward an unrecoverable error However the resource could not be deconfigured and is still in use The system is operating with the poten...

Page 144: ...sole see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A13 07x G A non critical error has been detected a system bus address parity error 1 Check the Blade...

Page 145: ...e system board A13 14x G A non critical error has been detected an I O expansion bus time out error 1 Check the BladeCenter management module event log if an error was recorded by the system or if a c...

Page 146: ...If no entry is found replace the system board A15 07x G Sensor indicates a power supply has failed 1 Check the BladeCenter management module event log if an error was recorded by the system or if a c...

Page 147: ...a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A15 21x G Over temperature condition 1 Verify that a The r...

Page 148: ...RU index on page 93 2 If no entry is found replace the system board A1D 02x G A non critical error has been detected an I O I2C general bus error 1 Check the BladeCenter management module event log if...

Page 149: ...on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A1D 13x G A non critical error has been detected a service processor error accessing a the...

Page 150: ...displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 If no entry is found replace the system board A1D 30x G A non critical error has been detected Non supported hardware 1 Check...

Page 151: ...d by the system or if a checkpoint code is displayed on the console see Chapter 10 Symptom to FRU index on page 93 2 Replace part numbers reported by the diagnostic program 3 If no entry is found repl...

Page 152: ...efer to that model as xxx Part number This column contains the part number of the FRU that contains the failing function Use the part number for the type of system unit you are servicing Description a...

Page 153: ...d FRU information is not listed here refer to FFC 221 294 8842 model JS20 74P2278 MPIC interrupt controller problem Note If the type model and FRU information is not listed here refer to FFC 221 296 8...

Page 154: ...lanar NVRAM problem Note Unless listed refer to FFC 221 for type model and FRU information 815 8842 model JS20 74P2278 System planar floating point processor problem Note For type model and FRU inform...

Page 155: ...er management module event log and the Linux Syslog platform log for more information 2 System board Over temperature error v Temperature error CR16 v Reinsert the blade server in the BladeCenter unit...

Page 156: ...enance Manual and Troubleshooting Guide CD drive is not recognized 1 Verify that v All cables and jumpers are installed correctly v The correct device driver is installed for the CD drive 2 Run CD dri...

Page 157: ...mm 3 in 3 Cable 4 Run diskette drive diagnostics 5 Diskette drive 6 Media tray card General problems Symptom FRU action Problems such as broken cover locks or indicator LEDs not working v Broken CRU F...

Page 158: ...module error log Microprocessor problems Symptom FRU action The blade server will not boot or a checkpoint or firmware error code is logged in the BladeCenter management module event log the startup...

Page 159: ...skette drive read write errors be sure the distance between monitors and diskette drives is at least 76 mm 3 in b Non IBM monitor cables might cause unpredictable problems c An enhanced monitor cable...

Page 160: ...lade server firmware code Whenever memory or an option is changed the new configuration information is automatically saved in the blade server firmware code If the problem remains see Undetermined pro...

Page 161: ...ver was instructed through the management module Web interface or IBM Director to turn on 2 If you just installed an option in the blade server remove it and restart the blade server If the blade serv...

Page 162: ...Check BladeCenter management module event log System reboots and there is no login prompt 1 Follow action for any POST error code and location code displayed 2 Check BladeCenter management module eve...

Page 163: ...is displayed and verify that the device from which you are attempting to boot is the first device in the boot sequence If it is not select your server from the list of servers and modify the boot seq...

Page 164: ...viewing event log entries on the management module Un generally refers to the enclosure where n is the machine type model and machine system serial number of that enclosure For a blade server this wou...

Page 165: ...e port 1 Un P1 T3 USB CD ROM diskette drive port 2 Un P1 T4 Video controller Un P1 Super I O Un P1 Serial port 1 Un P1 T5 NVRAM Un P1 RTC Un P1 flash Un P1 Int Gbit enet BCD5704S port 1 Un P1 T6 Int G...

Page 166: ...blem determination procedure in that document 2 If the power LED is not lit replace the front panel then try to turn on the blade server from the BladeCenter management module Web interface see the Bl...

Page 167: ...able a If no error occurs except an indication that the boot device could not be found then the drive might be faulty b If the error reoccurs then the drive connected to IDE connector 1 does not appea...

Page 168: ...ble Has this configuration ever worked If it has been working what changes were made before it failed Is this the original reported failure v System firmware level version Type and version level v Har...

Page 169: ...Chapter 11 Parts listing Type 8842 This parts listing supports the JS20 Type 8842 blade server 1 2 3 4 Copyright IBM Corp 2003 159...

Page 170: ...41x 42x 4Tx RTx 26K8582 FRU 4 Blade base includes system board and two 2 2 GHz 970 MHz FSB microprocessors with heat sinks model RTx 39Y8773 FRU Battery 3 0V all models 33F8354 CRU Card Ethernet expa...

Page 171: ...ce by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system a...

Page 172: ...pliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM...

Page 173: ...s to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place remov...

Page 174: ...ion Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box tha...

Page 175: ...itions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However...

Page 176: ...unding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following...

Page 177: ...disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cab...

Page 178: ...justments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode No...

Page 179: ...supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Stat...

Page 180: ...os os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qual...

Page 181: ...o enviar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o...

Page 182: ...rnecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados...

Page 183: ...Appendix B Safety information 173...

Page 184: ...174 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 185: ...Appendix B Safety information 175...

Page 186: ...176 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 187: ...Appendix B Safety information 177...

Page 188: ...178 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 189: ...Appendix B Safety information 179...

Page 190: ...180 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 191: ...bl s tout quipement connect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en ca...

Page 192: ...sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v N ouvrez pas ces pro...

Page 193: ...d alimentation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lec...

Page 194: ...sgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl sse...

Page 195: ...werke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden...

Page 196: ...eil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden...

Page 197: ...re qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una...

Page 198: ...cali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura...

Page 199: ...osto sull alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tu...

Page 200: ...190 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 201: ...Appendix B Safety information 191...

Page 202: ...192 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 203: ...Appendix B Safety information 193...

Page 204: ...un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encienda nunca un equipo c...

Page 205: ...mento o la legislaci n local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias si...

Page 206: ...suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconectar todos los cables d...

Page 207: ...ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of ex...

Page 208: ...or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsyste...

Page 209: ...ot include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors whic...

Page 210: ...ed changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operatio...

Page 211: ...uct has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for...

Page 212: ...202 BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide...

Page 213: ...ling 88 removing 88 components system board 86 configuration automatic 17 connectors battery 86 I O expansion card 86 IDE 86 connectors continued input output 92 memory 86 microprocessor 86 SCSI expan...

Page 214: ...memory modules 79 system board components 88 installing battery 84 installing continued bezel assembly 91 components on system board 88 I O expansion card 79 IDE hard disk drives 75 memory module 77 o...

Page 215: ...48 mouse 149 network connection 150 problems continued option 150 pointing device 149 power 151 service processor 151 software 152 startup 152 153 undetermined 156 progress codes 40 protecting yoursel...

Page 216: ...EMP image 49 system reliability 71 86 T Telnet connection 34 35 TEMP image recovering 49 reject function 49 starting 48 trademarks 198 transferring entitlement to new system board assembly 88 troubles...

Page 217: ......

Page 218: ...Part Number 90P3485 Printed in USA 1P P N 90P3485...

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