IBM Aptiva, Hardware Handbook

Page: 63 / 136

Troubleshooting tables 53
You set the computer to start when the phone
rings in order to receive a fax, but it receives a
regular phone call instead. Either disable the Wake Up on Ring feature in Rapid Resume Manager or on
the Rapid Resume menu of the Configuration/Setup Utility, or disable the Auto
Answer feature in your fax software. Use Wake Up on Ring only when you
know you will have incoming fax communications. For instructions on using
the Configuration/Setup Utility, see page 63.
You can also prevent this from occurring by installing a telephone line sharing
device, which will direct calls where you specify (to either an answering
machine or a fax modem).
Your computer turns on automatically when
you dial out on a rotary or pulse telephone. Either disable the Wake Up on Ring feature in Rapid Resume Manager or on
the Rapid Resume menu of the Configuration/Setup Utility, or disable the Auto
Answer feature in your fax software. Use Wake Up on Ring only when you
know you will have incoming fax communications. For instructions on using
the Configuration/Setup Utility, see page 63.
You can also prevent this from occurring by installing a telephone line sharing
device, which will direct calls where you specify (to either an answering
machine or a fax modem).
The phone rings and the computer turns on, but
a fax isn’t received. The fax software must be open and set to receive faxes. See the
documentation that came with your fax software to make sure it is set up to
answer the phone.
Table 7: Troubleshooting: Software problems (Continued)
If the problem is: Here’s what to do:
Note : If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.