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contain more information about your computer:

Read me first.

This booklet contains instructions to

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Services and Support Guide.

This folder contains

important information about hardware service and
software support for your computer. Here you will find
information about using the 1-800-number (for
hardware assistance) and IBM support services (for
answers to questions about your new computer). This
folder also contains your warranty and license
agreement.

A Guide to All the Extras.

This folder contains

information about a wide selection of additional
software offerings. Be sure to read this information to
take full advantage of all the IBM Aptiva Personal
Computer offerings.

Online documentation.

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preloaded on your computer includes online tutorials
and exercises that can help you learn how to use your
computer. We suggest you start exploring the online
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Learning

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Summary of Contents for Aptiva

Page 1: ...Hardware Handbook...

Page 2: ...This publication could contain technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be made in later editions IBM may make improvem...

Page 3: ...s 4 Image controls 5 Power saver feature 8 Monitor settings 8 Setting up your monitor in OS 2 Warp 9 Setting up your monitor in Microsoft Windows 10 Performance tips 13 Chapter 2 System performance 15...

Page 4: ...ngs 29 Changing modem addresses 30 Modem commands 31 Modem return codes 34 S registers 35 Chapter 4 Troubleshooting 41 Problem solving steps 41 Troubleshooting tables 45 Error codes descriptions and c...

Page 5: ...r cards 86 Installing a video adapter card 87 Preparing to install drives 89 Installing additional drives 91 IDE AT interface drives 91 Guidelines for attaching additional IDE AT interface drives 92 D...

Page 6: ...alling and removing memory modules 111 Installing memory modules 111 Removing memory modules 112 Upgrading video memory 113 Replacing the battery 114 Appendix A Reference tables 115 Memory map 115 Sys...

Page 7: ...g circuit If the computer is connected to an electrical outlet that is incor rectly connected to the building wiring serious electrical shock could result FOR CONTINUED PROTECTION AGAINST THE RISK OF...

Page 8: ...ration Hayes Hayes Corporation HyperACCESS Hilgraeve Incorporated Intel Intel Corporation Microsoft Microsoft Corporation OverDrive Intel Corporation Pentium Intel Corporation Soundblaster Creative La...

Page 9: ...yourself Install and remove adapter cards Install and remove diskette drives hard disk drives tape drives and CD ROM drives Add memory Change your battery How this book is organized This book has two...

Page 10: ...stance and IBM support services for answers to questions about your new computer This folder also contains your warranty and license agreement A Guide to All the Extras This folder contains informatio...

Page 11: ...enabled how to install a printer driver and how to control the volume on multimedia models of the IBM Aptiva PC Modem information describes the modems that come on some models of the IBM Aptiva PC th...

Page 12: ...2 Part 1 Reference information...

Page 13: ...nstalled If it is not preinstalled see the installation instructions that came with your monitor To use the tilt swivel stand grasp the monitor with both hands and Pull downward to lower the monitor P...

Page 14: ...door If it does push in on the door to open it Power Switch Push to Open Close Controls Access Door Power Indicator Light Contrast and brightness controls Use the contrast and brightness controls to...

Page 15: ...tors have controls that let you adjust the shape and position of the images you see on the screen These image controls are located on the front of the monitor underneath the screen typically behind a...

Page 16: ...mage controls depends on whether you have a monitor with or without indicator lights Monitors with image control indicator lights If your monitor has an indicator light next to each image control symb...

Page 17: ...sh button image controls the image control settings for common display modes have been preset at the factory A display mode is a resolution setting associated with a vertical frequency setting For exa...

Page 18: ...Term Definition display mode A resolution setting associated with a vertical frequency setting and sometimes a color setting For example 640x480 at 72 Hz 256 colors horizontal frequency Rate in kilohe...

Page 19: ...smaller For most users 640x480 or 800x600 is a comfortable resolution setting When you select more colors most software applications will slow down Only choose as many colors as you need A color setti...

Page 20: ...s to the Screen section If you accidentally open another section just click on the Screen tab to get back to the correct page select use the default selection 20 Close the System Settings notebook shu...

Page 21: ...your monitor and system unit came packaged Together your monitor horizontal frequency was set correctly at the factory to give you the best performance from your monitor You do not need to complete t...

Page 22: ...turn off your system unit and repeat steps 1 through 8 Monitor Resolution Number of Colors and Font Size OS 2 Warp is installed 1 In the Microsoft Windows Program Manager window double click on the Ma...

Page 23: ...fer note Follow these instructions if you purchased a computer with only Microsoft Windows installed not OS 2 Warp note For additional information about these settings see the Help topics in Display S...

Page 24: ...14 Performance tips...

Page 25: ...for a period of time that you set Scheduler Turns on the computer for an activity that you specify such as starting a program displaying a message or sending a fax Wake Up on Ring Turns on the compute...

Page 26: ...me feature of the Configuration Setup Utility Table 2 Rapid Resume Manager normal operation What happens Explanation How Rapid Resume saves information When you use Rapid Resume the contents of memory...

Page 27: ...Follow these instructions if you purchased a computer that has OS 2 Warp preinstalled These instructions will allow you to install a printer driver that you can use both from an OS 2 Warp program and...

Page 28: ...ROM 8 Click on OK in the window that tells you that the printer driver was successfully installed 9 In the Create a Printer window verify that an icon for the newly installed printer now appears in t...

Page 29: ...our printer to find information on emulation modes Then select the name of one of the printers it can emulate in this list Or if your printer came with a diskette it may contain the printer driver you...

Page 30: ...s affected by the volume control setting in the multimedia software that came with your computer For example if you turn the volume on the speaker all the way up and no sound comes out of the speakers...

Page 31: ...into You must disconnect your speakers to use this jack with your headphones If you plug your headphones into the jack on the sound card the headphones will pick up all sounds generated from your com...

Page 32: ...Controlling the volume on multimedia systems 22...

Page 33: ...nly If you are not sure about your telephone line contact your local telephone company Types of built in modems Most IBM Aptiva PCs purchased in the U S and Canada that have built in modems use one of...

Page 34: ...wering machine This modem is GVC F 1114HV R7 it supports Class 2 fax commands and V 42 bis Operating your modem You can operate your modem either through a modem communications software application or...

Page 35: ...software applica tion setting a high number of rings will allow you to answer the telephone before the fax modem does the user s guide that came with the communications software If your computer came...

Page 36: ...on discusses the modem connection pro cess data modems connecting to other data modems fax modems and choosing fax software applications Modem connection process For two modems to connect they must be...

Page 37: ...ional Telephone and Telegraph Corpora tion set the Bell standards The International Consultative Committee on Tele phony and Telegraphy CCITT set the V Vee Dot recommendations Data modems use these st...

Page 38: ...ry protocols To connect to these services you often have to buy the protocol from the service Other net work services rely on V 42bis or MNP 4 and 5 Fax modems Fax modems send and receive facsimiles a...

Page 39: ...the fax portion of a data modem using a revised version of the AT com mand set This revised version includes two different sets of commands Class 1 and Class 2 Some modems support one class of comman...

Page 40: ...ages in your modem software will help you change your software address The information below will help you set the DIP switches or jumpers on your modem correctly To change the hardware address settin...

Page 41: ...54242 Spaces are not required in the commands unless otherwise indicated Table 3 Modem commands Code Command Function AT Begins the command line The modem is ready to accept a command A Repeats the la...

Page 42: ...2400 bps Qn Sends result codes n 0 Result codes sent n 1 Result codes not sent Vn Determines whether the result code is sent as numbers or words n 0 Result code is sent as numbers n 1 Result code is...

Page 43: ...ting as profile 1 W1 Saves the current register setting as profile 2 F W0 W1 Returns a modem profile to the original factory setting Escape sequence Return to command state FCLASS Shows which class of...

Page 44: ...rror 1 Connect Connected at 300 bits per second bps 2 Ring Ringing signal detected 3 No carrier Carrier is lost or not heard 4 Error Error in the command line Invalid command Command line exceeds buff...

Page 45: ...and r register number 0 28 For example to read the value of S register 0 type ATS0 and press Enter To change the value of an S register Use the ATSr n command r register number 0 28 n the new value yo...

Page 46: ...one S18 Modem test timer 0 255 seconds 0 S19 Reserved Do not use None S20 Reserved Do not use None S21 Originate only line DTR DCD DSR and Long Space Disconnect Bit mapped register None S22 Speaker M...

Page 47: ...ake changes in its facili ties equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so as to give you an opportunity...

Page 48: ...ns company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by m...

Page 49: ...radation du service dans certaines situations Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le four nisseur La compagnie de t l comm...

Page 50: ...40 Modem regulations...

Page 51: ...e correctly and securely connected Make sure the system unit and monitor power cords are plugged into electrical outlets Your Read Me First booklet shows how the cables and cords should be connected c...

Page 52: ...see if the problem is corrected If the problem is corrected you may have installed your hardware incorrectly Reinstall your hardware For instructions on installing hardware in your system unit see Wo...

Page 53: ...ration Setup Utility 2 Record any Configuration settings that you have changed customized from the default settings for example Monitor Horizontal Frequency You will have to re enter these later For i...

Page 54: ...o help you b Turn the system unit off and then turn it on again If the problem you are having does not appear in this list look for a description of the problem in the troubleshooting tables that begi...

Page 55: ...ted Is not displayed check your Services and Support Guide for information on obtaining service Computer turns off without warning 1 If you have enabled the Standby feature move the mouse to exit Stan...

Page 56: ...es are securely attached to the back of the drive For instructions on working in the system unit see page 81 Can t send information write to diskette 1 Make sure you are using the correct type of disk...

Page 57: ...and try using it 2 Make sure you are using a screen that allows the use of a mouse Some screens do not 3 Make sure the mouse cable is correctly and securely connected to the mouse port not the keyboar...

Page 58: ...r card is installed correctly For instructions on installing adapter cards see Working with your system unit on page 81 When the computer is turned on a picture appears indicating a diskette should be...

Page 59: ...17 5 Make sure the paper and the cartridge containing the print material ink ribbon or toner are loaded correctly 6 Turn the printer and system unit off and wait 10 seconds Now turn the printer on fir...

Page 60: ...es not appear at the beginning of the line C PS1TOOLS PS1PFILE Computer doesn t go into Standby or automatically power off when the set time has elapsed 1 Make sure you don t touch the mouse or keyboa...

Page 61: ...or Advanced Power Management is still installed on your computer If you are working in Windows or OS 2 2 1 1 Check that Rapid Resume is enabled 2 Choose Rapid Resume from the Configuration Setup Utili...

Page 62: ...he system unit on Press Ctrl Alt Delete when you see the Rapid Resume screen There may be a slight delay before the computer restarts Problems using or connecting to networks after turning on the comp...

Page 63: ...ble the Wake Up on Ring feature in Rapid Resume Manager or on the Rapid Resume menu of the Configuration Setup Utility or disable the Auto Answer feature in your fax software Use Wake Up on Ring only...

Page 64: ...seconds and turn the system unit on If the error does not reoccur you may have installed your hardware incorrectly Save any work that you want to keep and reinstall your hardware For instructions on...

Page 65: ...rical outlets 3 Make sure the system unit and monitor are turned on 4 If available connect another monitor to your system unit If the problem is corrected something may be wrong with your monitor Flic...

Page 66: ...outlets 5 Make sure the system unit and monitor are turned on The power indicator lights on the system unit and the monitor are lit when they are on 6 Adjust the monitor controls 7 Change the backgrou...

Page 67: ...14 for instructions on how to replace the battery 10X 129 15X System Board Error Turn the system unit off wait 10 seconds and then turn the system unit on again 110 System Board Parity Error 1 A memor...

Page 68: ...ervice If you are not using Rapid Resume Press Enter while the error message is displayed to start the Configuration Setup Utility Look through the Configuration Setup Utility and verify that the opti...

Page 69: ...0X Memory Error Make sure memory modules SIMMs are inserted correctly and completely For instructions on inserting SIMMs see Installing and removing memory modules on page 111 229 External Cache Error...

Page 70: ...rrect change the settings For instructions on using the Configuration Setup Utility see page 63 2 If you did not add or remove a diskette drive make sure the diskette drive cables are connected correc...

Page 71: ...s displayed to enter the Configuration Setup Utility Choose System Summary View from the Configuration Setup Utility main menu and verify that the Processor option s speed setting is correct Find the...

Page 72: ...ed or moved any drives in your system unit press Enter while the error message is displayed to enter the Configuration Setup Utility Choose the System Summary View feature from the Configuration Setup...

Page 73: ...n or Administrator passwords on your computer Change the date and time on your computer Reduce the amount of energy your computer uses by setting up the computer s Rapid Resume features Starting the C...

Page 74: ...ation Setup Utility Read this section to learn how to choose a feature from the main menu We also describe the keys you use to move through and make changes to the Configuration Setup Utility screens...

Page 75: ...the screen Press the Enter key to choose the feature or option Use these arrow keys to make a selection and change an option On some screens you can use these keys to move from one field to another Us...

Page 76: ...To give you an idea of how to work with the Configuration Setup Utility the following example walks you step by step through the process of changing the time on the computer 1 If your monitor and syst...

Page 77: ...the minute setting or the key to decrease it If necessary use the same method to change the seconds 7 After you have entered the correct time press the Esc key to exit the Date and Time screen 8 The...

Page 78: ...shows if the mouse is installed Product Data The Product Data feature shows information about your computer including model and serial number the flash EEPROM electrically erasable programmable read...

Page 79: ...anced Parallel Port EPP mode is a high performance bidirectional mode note EPP modes are not available when the Parallel Port address is set to 3BC ECP The Extended Capabilities Port mode ECP provides...

Page 80: ...ncy range that includes your monitor s maximum horizontal frequency See the documentation that came with your monitor to determine your monitor s maximum horizontal frequency Refresh Rate resolution T...

Page 81: ...rmance mode Disk BIOS Translation This option lets your computer use IDE hard disks larger than 528 MB with most operating systems note You may need to disable this option if you are using Novell Netw...

Page 82: ...put it in a secure place note The Power on password does not appear on the screen when you type it note The Administrator password does not appear on the screen when you type it When you set an Admin...

Page 83: ...puter will be used as a network server Startup Devices First Fourth When you turn your computer on it searches for the operating system files The computer can search for these files on a hard disk a d...

Page 84: ...ng option may not work on cards that use memory mapped I O such as network cards ISA Legacy Resources If you are installing an ISA legacy non Plug and Play or non PCI adapter card you can use the ISA...

Page 85: ...he card that match the selections you make for Interrupt Resources For example you may have to move jumpers or switches on the adapter card or make changes to the software that came with the adapter c...

Page 86: ...matically with Rapid Resume note Only energy saving monitors power down during Standby Monitor Mode This option lets you change the power mode used to blank the monitor during Standby If you have an e...

Page 87: ...fields If you select Daily Event you can set the Alarm Time but not the Date Alarm Date and Time If you are using the Wake Up on Alarm feature these options let you set the date and time you want the...

Page 88: ...78 Features of the Configuration Setup Utility...

Page 89: ...oard explains how to install the following options on your system board Upgrade processors Cache memory Single inline memory modules SIMMs Video memory module Replacement batteries This is how the sys...

Page 90: ...80 Part 2 Installing options...

Page 91: ...ove the monitor from the system unit Press on the corner of the door to open it System Unit Door b Press up on the release latch Slide the cover off completely 4 Unplug the system unit and monitor fro...

Page 92: ...82 Identifying parts of the system unit Identifying parts of the system unit 8 9 10 11 12 13 7 3 4 2 1 5 6...

Page 93: ...ts the American National Standards Institute ANSI standard for AT attachment disk drives Bay 1 Holds a 3 5 inch slim drive such as a diskette or tape drive Bay 2 Holds up to a 5 25 inch half high driv...

Page 94: ...adapter card depending on the height of the memory modules installed Adapter card settings When you install an adapter card you may have to set switches or move jumpers to make the card work properly...

Page 95: ...g and Play Do not change any settings Non Plug and Play Change settings in the Plug and Play Utility located in Custom Tools before installing the card Non Plug and Play Plug and Play Change settings...

Page 96: ...cables connect to the cards You will need to reattach the cables when you reinstall the adapter cards To install an adapter card 1 Remove the screw and then the adapter card slot cover Adapter Card S...

Page 97: ...you must move the video jumper before installing a video adapter card This jumper is labeled on your system board as J15 To move the jumper do the following 1 Locate the jumper J15 2 Lift the jumper...

Page 98: ...le into the video adapter card connector that extends from the adapter card slot out to the back of the system unit instead of the monitor connector on the back of the system unit which has next to it...

Page 99: ...nstalled and the system unit cover has been replaced Before removing a bay panel use the following table to help you determine where to install your drive You can install a drive in any empty bay in w...

Page 100: ...want to use 2 If a panel covers the bay remove the system unit cover For cover removal instructions see page 81 3 Locate the panel latches on the inside of the cover Then squeeze the latches and push...

Page 101: ...to each IDE AT connector with the proper cables When two drives are attached to one connector one drive must be the Master device and the other the Slave device Jumper settings on the drives determine...

Page 102: ...the CD ROM jumper on the back of the drive to make it a Master or Slave device If you have attached another type of drive to Local Bus connector 2 see the documentation that came with that drive to fi...

Page 103: ...as a Master device if It is the only drive attached to the connector Another drive that is not a hard disk drive is already attached to the connector Set the drive that is already attached to the conn...

Page 104: ...disconnect any drive cables Notice how the cables are attached You may need to attach these cables when you are finished Slide the left bracket back to release the catches and then remove the bracket...

Page 105: ...screw holes and insert the screws Left Bracket Drive Catch 4 Drive cable connection Connect all drive cables note If you are adding a diskette or tape drive that attaches to the Diskette connector mak...

Page 106: ...nect any drive cables Notice how the cables are attached You may need to attach these cables when you are finished Slide the left bracket back to release the catches and then remove the bracket with a...

Page 107: ...make sure the signal cable you plug into the drive is attached to the Diskette connector on the system board To identify the Diskette connector see Identifying parts of the system board on page 104 S...

Page 108: ...ive cables Notice how the cables are attached You may need to attach these cables when you are finished Slide the right bracket back to release the catch then lift and remove the bracket Right Bracket...

Page 109: ...w holes Insert the two front screws first then insert the remaining screws The riser card should be located to the left of the bracket so that the screws go through the riser card first Right Bracket...

Page 110: ...ve cables Notice how the cables are attached You may need to attach these cables when you are finished Slide the right bracket back to release the catch then lift and remove the bracket Right Bracket...

Page 111: ...ew holes Insert the two front screws first then insert the remaining screws The riser card should be located to the left of the bracket so that the screws go through the riser card first Right Bracket...

Page 112: ...102 Installing and removing a hard disk in bay 4...

Page 113: ...move the monitor from the system unit Press on the corner of the door to open it System Unit Door b Press up on the release latch Slide the cover off completely 4 Unplug the system unit and monitor fr...

Page 114: ...u will need to know the layout of the system board This picture shows an example of the system board in your computer Simply match the system board in your computer to this example to identify the par...

Page 115: ...le inline memory modules or SIMMs You can upgrade the memory on your system board to a maximum of 96MB Some system boards come with 4 or 8MB already installed Specifications 72 pin 32 bit or 36 bit 2M...

Page 116: ...cessor socket 1 Processor Socket Processor Processor Socket Handle 2 Installing an upgrade processor Before beginning these steps you must remove all drives and brackets installed in bays 1 to 4 and y...

Page 117: ...3 Push the socket handle down and snap it closed 4 Read the following instructions to determine if you need to reset the processor jumper Jumper instructions for processor upgrades Your computer come...

Page 118: ...jumper do the following 1 Locate the jumper you need to reset JP38 2 Lift the jumper from Position 1 move it to Position 2 See the example 3 Reinstall all hardware you removed to access the processor...

Page 119: ...f cache memory modules are not already installed on your system board you can install 128K of cache mem ory If cache memory modules are already installed your computer has 128K of cache memory Read th...

Page 120: ...Memory Module Socket Cache Memory Module To install 128K 1 In the Tag Address module socket insert the Tag Address module Use a 28 pin 8K x 8 15 nanosec ond ns Tag Address module 2 In Bank 1 insert f...

Page 121: ...on removing the drive and bracket in bay 1 see page 94 Your computer will come with at least one memory module already installed Installing memory modules To install an additional memory module in an...

Page 122: ...ket Removing memory modules To remove a memory module from its socket 1 Locate the two clamps that hold the memory mod ule in place see the following picture One clamp holds the left edge of the modul...

Page 123: ...kage SOJ 256K x 16 70 ns dual CAS DRAM To install a video memory module 1 One end of the video memory module will have a dot a notch or both Locate the dot or notch on the video memory module 2 Positi...

Page 124: ...straight up To replace the battery 1 Place the blade of a small flat blade screwdriver under the rear edge of the retaining clip 2 Turn the screwdriver one quarter turn raising the clip while pressing...

Page 125: ...ory regions Table 11 Memory map Address range Description 0 640KB 0 9FFFFH Base memory 640 768KB A0000 BFFFFH VGA mode video memory 768 800KB C0000 C7FFFH Video BIOS 800 896KB C8000 DFFFFH Adapter car...

Page 126: ...addresses Address range hexadecimal Function 0000 001F DMA controller 0020 0021 Interrupt controller 1 0028 002A Reserved 0040 0043 System timers 0060 Keyboard mouse controller 0061 System control por...

Page 127: ...rial port 4 02F8 02FF Serial port 2 0378 037F 77B 77A Parallel port 2 03BC 03BF 7BC 7BE Parallel port 1 03C0 03CF 3D4 3D5 03DA SVGA controller 03E8 03EF Serial port 3 03F0 03F5 03F7 Diskette controlle...

Page 128: ...IRQs Table 13 System board interrupts Interrupt request IRQ Function SMI Power management NMI Parity error or I O channel check 0 Timer 1 Keyboard 2 Cascade to IRQ8 IRQ15 3 Serial port B 4 Serial port...

Page 129: ...A channel if you add an I O device that uses DMA Table 14 DMA channel assignments DMA channel Assignment 0 User available 1 ECP parallel port alternate 2 Diskette 3 ECP parallel port default 4 Cascade...

Page 130: ...120 Appendix A...

Page 131: ...ocating DMA channels to 75 allocating I O ports to 74 allocating interrupt resources to 75 allocating memory regions to 74 configuring ISA legacy 74 I O addresses 116 initializing 76 installing 84 vid...

Page 132: ...uration Error 61 1762 Hard Disk Configuration Error 61 1780 Drive 0 Hard Disk Error 61 1781 Drive 1 Hard Disk Error 61 1782 Drive 2 Hard Disk Error 61 1783 Drive 3 Hard Disk Error 61 2462 Video Config...

Page 133: ...erboard see system board Mouse enabling and disabling 69 N Notices vii O online documentation x tutorials x P parallel port changing addresses 69 Parallel Port Configuration Error 60 parallel port mod...

Page 134: ...settings monitor 8 13 screen resolution 9 SIMM single inline memory module 105 installing 111 removing 112 socket location 104 105 software additional offerings x choosing fax applications 29 modem 24...

Page 135: ...Index 125 turning on and off 77 Wake Up on Ring defined 15 76 indicating number of phone calls received 76 turning on and off 76 warranty and license agreement x...

Page 136: ...126 Index...

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