IBM 6643, User Manual

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Chapter 7. Getting help, service, and information
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Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that are
not connected to a network. Technical support is provided for IBM computers and
IBM or non-IBM options, operating systems, and application programs on the
Supported Products list.
This service includes technical support for:
• Installing and configuring your out-of-warranty IBM computer
• Installing and configuring non-IBM options in IBM computers
• Using IBM operating systems in IBM and non-IBM computers
• Using application programs and games
• Tuning performance
• Installing device drivers remotely
• Setting up and using multimedia devices
• Identifying system problems
• Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package,
or as an annual contract with a 10-incident limit. For more information about
purchasing Enhanced PC Support, see “Ordering support line services”.
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you
can use the 900-number support line. The 900-number support line provides
support for IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the
charge per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made
up of IBM servers and workstations using major network operating systems. In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
• Installing and configuring client workstations and servers
• Identifying system problems and correcting problems on the client or the
server
• Using IBM and non-IBM network operating systems
• Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package,
or as an annual contract with a 10-incident limit. For more information about
purchasing Network and Server Support, see “Ordering support line services”.