IBM 6643, User Manual

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Chapter 6. Troubleshooting
69
Software problems
Universal Serial Bus (USB) problems
IBM Enhanced Diagnostics
IBM provides programs that you can run to diagnose hardware problems and
some software problems. Several utility programs that provide helpful
information about your computer are also included. The user interface for
running these diagnostic and utility programs is provided by Watergate Software
PC-Doctor.
The IBM Enhanced Diagnostics program will isolate your computer hardware from
software that was preinstalled (or that you have installed) on your hard disk. The
programs run independently of the operating system, and must be run either from
Symptom Action
Software does not work
as expected. To determine if problems are caused by installed software,
verify that:
1. Your computer has the minimum memory
requirements needed to use the software. See the
information supplied with the software to verify
memory requirements.
Note: If you have just installed an adapter or
memory, you might have a memory-address
conflict.
2. The software is designed to operate on your
computer.
3. The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with the
software for a description of the messages and solutions to
the problem.
If you cannot correct the problem, have the computer
serviced.
Symptom Action
A Universal Serial Bus
(USB) device does not
work. Verify that the USB device is properly installed and firmly
seated. If you cannot correct the problem, have the
computer serviced.