IBM 26R0881, Installation And User Manual

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The /opt/ibm/director/log/TWGRas.log file on the management server.
Getting fixes
Occasionally, new releases and upgrades are made available from the IBM Support
Web site at www.ibm.com/support/us/. These releases and upgrades might
contain fixes to problems with IBM Director.
If your IBM Director environment has a problem that is not fixed by a new release
or upgrade, contact the IBM Technical Support Center. To do so, you must have
purchased an appropriate support product from IBM.
Software service and support
IBM provides a wide range of support products for IBM Director software.
For installations on IBM BladeCenter products
If you install and use IBM Director Server on BladeCenter products, you
can purchase the Implementation Services ServicePac
®
for BladeCenter and
xSeries
®
for service and support of IBM Director Server.
For installations on System i technology
Through IBM Software Maintenance (SWMA), you can get assistance with
usage, configuration, and software problems with System i technology.
Fixes and updates are part of the warranty of the SWMA product and are
included in your license for this product.
For installations on System p servers
Through IBM Software Maintenance (SWMA), for a fee, you can get
telephone or electronic assistance with usage, configuration, and software
problems with System p servers. Fixes and updates are part of the
warranty of the SWMA product and are included in your license for this
product.
Note: When ordering or downloading only IBM Director Server, SWMA is
optional and must be ordered specifically.
For installations on System x servers and IntelliStation workstations
Through IBM Support Line, for a fee, you can get telephone assistance
with usage, configuration, and software problems. You also can purchase
Enhanced Technical Support (ETS), which is a proactive support option to
Support Line for System x servers.
Through IBM Software Maintenance (SWMA), for a fee, you can get
telephone or electronic assistance with usage, configuration, and software
problems with System x servers. Fixes and updates are part of the
warranty of the SWMA product and are included in your license for this
product.
If you install and use IBM Director Server on System x servers, you can
purchase the Implementation Services ServicePac
®
for BladeCenter and
xSeries
®
for service and support of IBM Director Server.
For installations on System z mainframes
Through IBM Service and Subscription (S&S), for a fee, you can get
telephone or electronic assistance for software problems with System z
mainframes. Fixes and updates are part of the warranty of this product
and are included in your license for this product.
Chapter 6. Troubleshooting
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