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1100T Black
Before Requesting Service
Before requesting service for your decoder, please check the table below for a possible cause of the
problem you are experiencing. We suggest you consult “Support” section at our site www.i-can.
tv. Some simple checks or a minor adjustment may eliminate the problem and restore the proper
operation. The most common problems that arise are related to cable connections. Make sure that
your decoder is properly connected. To ensure that all the cables are in their place, disconnect and
connect them again. If none of the remedies indicated in the table below solve the problem, con-
sult your vendor.
Installation issues
Symptom
Remedy
Your decoder does not
find channels.
If you are using a directional antenna, make sure it is directed towards a digital TV transmitter and
positioned correctly.
Make sure that it is possible to receive digital terrestrial signal in your area. The information on the range
in Italy is available at www.dgtvi.it.
It is advisable to use a standard outdoor antenna, which normally has better characteristics than the
indoor one.
Check the antenna cable.
If you cannot resolve the problem easily, you may need to have your aerial and installation tested by a
professional.
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General issues
Symptom
Remedy
The standby indicator on
the decoder’s front panel
does not light up.
Check that power is available at the wall socket. After you have plugged the power brick into a wall
socket, the green LED on the power brick should illuminate green.
Check if the power brick cable is correctly connected. Disconnect this cable, and then connect it again to
ensure it is in place.
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The standby indicator on
the decoder’s front panel
is red.
Your decoder is in standby, press the
button on your remote control.
Your remote control fails
to operate your decoder.
Make sure your decoder is in the operate mode.
Make sure that you are pointing your remote control at the decoder’s front panel.
Check the batteries in your remote control.
Make sure that the decoder is not exposed to direct sunlight.
There may be a temporary transmission error, or your decoder has lost some of its software settings.
Switch off your decoder at the power source and switch it on again after a few seconds.
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No program broadcast
has been recorded on
your VCR.
Check the connection between the decoder and VCR.
Make sure your VCR is set properly.
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Audio & video issues
Symptom
Remedy
The picture on your TV
screen changes color.
This may happen after
a power-cut or after
your decoder has been
disconnected from the
power source.
Your decoder has lost some of its software settings. Switch your decoder off and switch it on again after a
few seconds. If the problem persists, contact your vendor.
Blocks appear in the
picture on the screen.
The signal is too weak or defective due to e.g. bad weather conditions. Try to adjust the position of your
aerial or wait for the signal to be re-established.
Your TV is blank or
“snow” appears on the
screen.
Make sure that your TV is set to receive the signal from the appropriate input.
Your decoder may be in standby mode (the LED on the front panel illuminates red). Press the
button
to turn on your decoder.
Some of the connections may have worked loose. Check that all the connections are made properly and
the power supply unit is connected to a 0V AC wall socket.
Turn the decoder off and after a few seconds turn it on again.
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Summary of Contents for 1100T Black
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