© 2022 HyQuest Solutions
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Repair
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Repair
HyQuest Solutions precision instruments and data loggers are produced in quality-controlled processes. All HyQuest
Solutions production and assembly sites in Australia, New Zealand and Europe are ISO 90001 certified. All equipment is
factory tested and/or factory calibrated before it is shipped to the client. This ensures that HyQuest Solutions products
perform to their fullest capacity when delivered.
Despite HyQuest Solutions most rigorous quality assurance (QA), malfunction may occur within or outside of the warranty
period. In rare cases, a product may not be delivered in accordance with your order.
In such cases HyQuest Solutions’ return and repair policy applies. For you as a customer, this means the following:
1. Contact HyQuest Solutions using the Repair Request Form made available online:
https://www.hyquestsolutions.com.au/fileadmin/Form/RepairRequestForm.pdf
In response you will receive a reference number that must be referenced on all further correspondence and on the
freight documents accompanying your return shipment.
2. Please provide as much information and/or clear instructions within the return paperwork. This will assist our test
engineers with their diagnosis.
3. Please do not ship the goods prior to obtaining the reference number. HyQuest Solutions will not reject any
equipment that arrives without reference number; however, it may take us longer to process.
Custom requirements for items sent to HyQuest Solutions for warranty or non-warranty repairs: Check with your
national customs/tax authorities for details, processes and paperwork regarding tax exempt return of products. Typically,
special custom tariff codes are available (such as HS Code = 9802.00) that verify the item is being returned for repair and
has no commercial value. Please note that the customs invoice / dispatch documents should also clearly state: “Goods
being returned to manufacturer for repair – No Commercial value”. It is mandatory to have any returned goods
accompanied by a commercial invoice on headed paper. HyQuest Solutions reserves the right to charge the customer for
time spent rectifying incorrect customs documents.
Note
: Please ensure that your goods are packed carefully and securely. Damage that occurs during transit is not covered
by our warranty and may be chargeable.
