Hypertherm Koolant Koolers N-Series, User Manual, Page: 71 / 77

Appendix D (Warranty)
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General Warranty Procedures
Warranty Work
Before doing any work on a chiller covered under warranty, call Dimplex Thermal Solutions (DTS) and explain the
problem to one of our service technicians who can then determine the best course of action. DTS will not be
obligated to pay for warranty service performed without our prior approval.
Please Note : It is the service contractor’s responsibility to enclose a service report/work order with each
invoice. Unless pre ‐ authorized for special circumstances, DTS will not honor invoices for work done by two or
more people at a time, or for overtime labor charges. If the customer requests work that falls into either of
these categories, the customer is responsible for the extra charges incurred.
Warranty Parts
All replacement parts under warranty must come from Dimplex Thermal Solutions. When it is necessary for DTS
to replace parts which are under warranty, we will issue a Returned Goods Authorization (RGA) for all parts we
wish to have shipped back to our factory, freight prepaid. RGAs are valid for a period of thirty (30) days. If DTS
has not received the requested parts by the expiration date, the customer will be invoiced for the replacement
cost at that time.
Please Note : While DTS is willing to pay freight charges one way for replacement parts, special freight charges,
such as next day service, Saturday delivery, etc., are not included. If the customer requests one of these special
services, they are responsible for the charges incurred.
Please note DTS standard warranty terms can change and be updated at any time. Please view our website for
the most recent version.
Hypertherm, Inc. Part Number: 810540