OPERATION
19
Problem
The shade does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the programming button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh. See below for replacing
batteries in the battery wand.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or 18V DC power supply is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Problem
The shade is not responding to the PowerView
®
remote.
Solution
IMPORTANT:
A shade will not operate using the remote until it is joined to
a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when
■
STOP is
pressed.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or 18V DC power supply is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove the
cap from the battery wand.
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it
latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with our battery-
powered shades. These will provide more than one year of operation, depending on
usage. Lithium and rechargeable batteries are not recommended.
Cap
Latch
Battery
Wand
Squeeze
