HunterDouglas Silhouette Duolite Window Shadings PowerView Motorization, Installation Operation Care

Page: 22 / 36

OPERATION
20
Troubleshooting
If your shading is not operating correctly:
■ ■
First review the guide that came with your control device.
■ ■
Refer to the following troubleshooting procedures for specific solutions for your shading.
If questions remain, please contact Hunter Douglas Consumer Support at 1-888-501-8364 .
Problem The headrail will not fit into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim (not
provided) to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets so
that the locking lever on the installation bracket slides over the headrail. See
“STEP 3: Install the Shading” on page 9.
If a PowerView
®
shading has a battery wand, check that the wand is not
interfering with the installation brackets.
Problem Batteries in the battery wand need to be replaced.
Solution Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap
from the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with our battery-
powered shadings. These will provide more than one year of operation, depending
on usage. Lithium and rechargeable batteries are not recommended.
Cap
Latch
Battery
Wand
Squeeze