HunterDouglas Silhouette Duolite Window Shadings PowerView Motorization, Installation Operation Care

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OPERATION
21
Problem SoftTouch
™
only: The shading does not operate when pushing up or pulling
down the wand.
Solution Unplug the power cable from the motor and lift the wand to discharge any
residual power, then plug the power cable back in. A green LED should flash to
indicate the motor has power. If the LED flashes red, the batteries are drained
and will need to be replaced.
NOTE:
The LED is best viewed from below.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or 18V DC power supply is securely connected to the power cable and the cables
are not pinched or caught in the headrail or installation brackets.
Problem SoftTouch only:
The wand detached from the activation arm when operating
the shading.
Solution
The wand is attached to the activation arm using a magnet and is easily
reattached by touching the top of the wand to the activation arm.
Problem PowerView
®
only: The shading does not operate when the programming
button is pressed.
Solution Check that the batteries in the wand or satellite battery pack are correctly
inserted and have not lost power.
Check that the battery wand, satellite battery pack, or 18V DC power supply
is securely connected to the power cables and the cables are not pinched or
caught in the headrail or installation brackets.
Problem
PowerView only: The shading does not respond to the remote.
Solution Unplug the power cable from the motor, then plug it back in. A green LED inside
the programming button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or 18V DC power supply is securely connected to the power cable and the cables
are not pinched or caught in the headrail or installation brackets.