Hunter Douglas PowerView Motorization Installation Operation Care Download Page 18 | Manualshive

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OPERATION

16

Troubleshooting

If your shade is not operating correctly:

■

First review the guide that came with your control device.

■

Refer to the following troubleshooting procedures for specific solutions for your shade.

If questions remain, please contact Hunter Douglas Consumer Support at

1-888-501-8364.

Problem

The shade will not snap into the installation brackets.

Solution

Check that the installation brackets are level and aligned. Adjust and/or shim (not
provided) to level, if necessary.

Be sure the heads of the mounting screws are flush against the installation
bracket.

Check that the headrail is completely inserted into the installation brackets. See
“STEP 3 — Install the Shade” on page 8.

If the shade has a battery wand, check that the wand is not interfering with the
installation brackets.

Problem

The shade does not operate when the programming button is pushed.

Solution

Unplug the power cable from the motor, then plug it back in. A green LED inside
the programming button housing should flash to indicate the motor has power.

Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and are fresh. See page 17 for
replacing batteries in the battery wand.

Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC power supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.

Problem

The shade is not responding to the PowerView

®

remote.

Solution

IMPORTANT:

A shade will not operate using the remote until it has been

joined to a group.

Check that the correct group number is selected.

Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when

■

STOP is

pressed.

Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or 18V DC power supply is securely connected to the power cable and
the cables are not pinched or caught in the headrail or installation brackets.

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Summary of Contents for PowerView Motorization

Page 1: ...Installation Operation Care Vignette Modern Roman Shades Rolling Style Duolite Shades PowerView Motorization ...

Page 2: ...nnect the Power Source 9 Operation Operate the Shade 13 Using the PowerView Remote 14 Resetting the Shade If Necessary 15 Troubleshooting 16 Care Removing the Shade 19 Cleaning Procedures 19 Declarations 21 Warranty Back Cover Questions Call Hunter Douglas Consumer Support at 1 888 501 8364 2018 Hunter Douglas All rights reserved All trademarks used herein are the property of Hunter Douglas or the...

Page 3: ...ttom Rail Bottom Rail Weight Clips Bottom Rail Weight Spacer Blocks The power cable PowerView motor and programming button are always located on the right side of the headrail Remote Back Panel Bottom Rail Front Shade Front Shade Bottom Rail Back Panel Programming Button Headrail Rear of Front Shade Wire Saddle ...

Page 4: ...s Level laser level is recommended Measuring tape and pencil Power drill 3 32 drill bit and 1 4 hex driver In addition you will need fasteners designed to work with your specific mounting surface s 6 Hex Head Screws Provided Two 11 2 screws are provided per installation bracket Longer Hex Head Screws Not Provided If using spacer blocks use 6 screws long enough for a secure attachment Speed Nuts an...

Page 5: ...es and Window Terminology If the installation brackets are mounted correctly the rest of the shade installation process follows easily To prepare for this important first step review the mounting types and basic window terminology illustrated below Refer to the appropriate page below based on the mounting type chosen for your order Inside Mount Page 4 Outside Mount Page 5 Outside Mount Shade mount...

Page 6: ...with shallow mounting depths The minimum casement depth for a fully recessed mount is 4 41 2 with battery wand Mark the front set of bracket holes when depth permits IMPORTANT For shades with a battery wand allow a minimum of 3 4 clearance behind the brackets to accommodate the wand Pre drill the screw holes using a 3 32 drill bit CAUTION Use drywall anchors when mounting into drywall Use a level ...

Page 7: ...kets and mark the location Mount into wood whenever possible Allow a minimum of 18 between bracket center lines motor side for the battery wand Center the brackets on your marks then mark the screw hole locations A minimum 1 flat vertical surface is required The top of the installation brackets should be at the desired height The brackets must be level and aligned CAUTION The rear of the brackets ...

Page 8: ...tallation brackets with both the 1 4 and 1 2 spacer blocks Use 2 6 hex head screws not provided The solid side of the spacer blocks faces the mounting surface If using additional spacer blocks for more clearance attach the installation brackets and spacer blocks with 6 screws long enough for a secure installation IMPORTANT Do not add more than 11 2 of clearance using spacer blocks IMPORTANT The to...

Page 9: ...th one hand and hold the shipping clip with the other hand Pull the top of the clip out and up to release it from the headrail Remove the Bottom of the Clip While holding the shipping clip grasp the back panel bottom rail with the other hand Rotate the top of the shipping clip away from the shade Gently pull the bottom of the clip down and away from the bottom rail to remove ...

Page 10: ...ront curved side faces you Push the top edge of the headrail into the installation brackets Rotate the headrail and push back toward the window until you hear an audible click The click indicates that the back edge of the headrail is securely seated into the bracket channel WARNING Failure to snap the headrail securely into the installation brackets may cause the shade to release unexpectedly Gent...

Page 11: ...Wand into the Battery Wand Clips Align the battery wand with its socket toward the motor end on the shade Push the battery wand straight up into the battery wand clips until it snaps into place Check to make sure the battery wand is secure Attach the wire saddle to the headrail in the area indicated by the dashed line above Clip the power cable into the wire saddle avoiding entanglement with brack...

Page 12: ...e bracket into place Attach the bracket using the screws provided Position the battery wand so the power cable is easily connected to the socket Snap the battery wand into the bracket Install the cover with the slot aligned to the socket in the battery wand Plug the power cable from the shade into the extension cable Plug the other end of the extension cable into the socket in the battery wand Pro...

Page 13: ...ble behind the shade make sure it does not impede the operation of the shade Space the wire retainers approximately 15 apart along the power supply wire as shown WARNING Keep cords and small parts out of the reach of children They can wrap cords around their necks and STRANGLE They can also put small parts in their mouths and CHOKE WARNING Electric shock and or a fire hazard may occur if not prope...

Page 14: ...endently The daisy chain feature is only available with the 18V DC power supply option Route the power cables from each shade to the connector using extension cables if necessary Plug an extension cable into the connector and the 18V DC power supply A two shade configuration is shown below An additional connector and two additional extension cables are used for three shades Extension Cable Connect...

Page 15: ...utton The front shade moves to the fully lowered position If the shade does not operate see Troubleshooting on page 16 2 Press and release the programming button a second time The back panel moves to the fully lowered position 3 Press and release the programming button a third time The back panel moves to the fully raised position 4 Press and release the programming button a fourth time The front ...

Page 16: ...amming button 4 Press and hold STOP on the remote until the indicator lights stop blinking approximately 6 seconds Basic Operation To wake up the remote simply pick it up or press n STOP The last group s selected will be highlighted and active Press all or groups 1 6 to select specific shade s to move Selected group button s will light to show they are selected Multiple group buttons may be select...

Page 17: ...n regarding setup and operation using the PowerView App refer to the online PowerView Step by Step Guide at hunterdouglas com operating systems motorized powerview motorization manuals Resetting the Shade If Necessary Calibration Reset The calibration reset is used to recalibrate the shade s travel limits 1 Press and hold the programming button for approximately 6 seconds The shade will move sligh...

Page 18: ... it back in A green LED inside the programming button housing should flash to indicate the motor has power Check that the batteries in the battery wand satellite battery pack or C size satellite battery wand are correctly inserted and are fresh See page 17 for replacing batteries in the battery wand Check that the battery wand satellite battery pack C size satellite battery wand or 18V DC power su...

Page 19: ...lower completely or its location when fully lowered has migrated over time Solution The batteries may be low in the battery wand satellite battery pack or C size satellite battery wand Replace the batteries Refer to Batteries in the battery wand need to be replaced above Check that the battery wand satellite battery pack C size satellite battery wand or 18V DC power supply is securely connected to...

Page 20: ...e level Shim not provided to level if necessary If the headrail is level and the window is square adjust the bottom rail weight Adjusting the Bottom Rail Weight To adjust access the bottom rail weight from the back of the front shade Push up on the weight clips to release Slide the weight in 1 increments toward the side where the fabric is gathering Test the shade Lower the front shade all the way...

Page 21: ...with a feather duster is all the cleaning needed in most circumstances Vacuuming Use a hand held vacuum with low suction for more thorough dust removal Compressed Air Hair Dryer Cool Setting Blow dirt and debris from within the fabric folds using clean compressed air Spot Cleaning Spot clean using a sponge or delicate cloth warm distilled water and a mild soap solution Handle with care as you woul...

Page 22: ...ng sure to get steam under each fabric fold Be careful not to saturate the fabric with steam Only the face side of the shades should be steamed not the back liners or back panel Allow the shade to dry in the fully lowered position In lieu of steaming commercially available wrinkle release sprays may be used Only the face side of the shades should be sprayed not the back liners or back panel Be sur...

Page 23: ...ntrolled environment and meets the FCC radio frequency RF Exposure Guidelines This equipment should be installed and operated keeping the radiator at least 20 cm or more away from person s body RF Exposure requirements are met when installed in mobile equipment This module cannot be installed in portable equipment without further testing and a change to FCC s grant of authorization Industry Canada...

Page 24: ...unter Douglas window fashion products are covered for defects in materials workmanship or failure to operate for as long as the original retail purchaser owns the product unless shorter periods are provided below All internal mechanisms Components and brackets Fabric delamination Operational cords for a full 7 years from the date of purchase Repairs and or replacements will be made with like or si...

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