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Hughes HX90 User Manual Download Page 52

Chapter 4 • Troubleshooting

 

52

1039457-0001  Revision A

Cannot access the System Control Center

If you cannot access the System Control Center, follow the troubleshooting 
procedure that corresponds to your hardware configuration:

•

Satellite router connected directly to a computer

•

Satellite router connected to an Ethernet device

Satellite router connected directly to a computer

Follow the steps below if the router is connected directly to a computer.

1. On the computer desktop, double-click the System Control Center shortcut icon.
2. If the System Control Center does not appear, open a web browser.
3. Type 

www.systemcontrolcenter.com 

in the browser’s address bar.

4. Press 

Enter

.

5. If the System Control Center does not appear, type 

192.168.0.1

 in the 

browser’s address bar.

6. Press 

Enter

.

7. If the System Control Center does not appear, check the LAN cable connections 

at the satellite router and at the computer. Check the physical connections and 
look for LED activity on both LAN ports.

If there is no LED activity, there could be a problem with the connection or NIC.

If the System Control Center does not appear, repeat these steps. If it still does not 
appear, contact your service provider.

Satellite router connected to an Ethernet device

If the satellite router is connected to an Ethernet device such as a router or a wireless 
base station, follow these steps:

1. Disconnect the Ethernet cable from the device.
2. Using an Ethernet cable you know is good, connect the satellite router LAN port 

directly to the Ethernet port on the computer.
This temporarily bypasses the Ethernet device as a way to help determine where 
and what the problem is.

3. Power cycle the satellite router:

a. Unplug the power cord from the power source.
b.

If the router is connected to a DC power source

, unplug the DC input cable 

from the satellite router's power supply.

c. Wait 10 sec.
d. Plug the power cord back into the power source.
e.

If the power source is DC,

 plug the input cable back into the power supply. 

Do not power cycle the satellite router by unplugging the power cord from the 
router’s rear panel. Doing so could result in static electricity discharge that could 
shock you and/or damage the router.

CAUTION

Summary of Contents for HX90

Page 1: ...HX90 Satellite Router User Guide 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 1039457 0001 Revision A April 11 2012 ...

Page 2: ...o ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a partic...

Page 3: ...ts 16 Networking and Internet browser requirements 16 Care of your satellite router 16 Chapter 2 System Control Center 17 Accessing the System Control Center 17 Creating a shortcut to the System Control Center 17 System Control Center home page 18 Text links 19 Common features on System Control Center screens 20 Button links 21 System Status button 22 IPSec icon 23 Links in the left panel 23 Small...

Page 4: ...hat Web Acceleration is operational 47 Confirming NOC connectivity 48 Confirming NOC connectivity Static IP Address 49 Confirming Internet connectivity 51 Checking the DNS setting 51 Checking for viruses and firewall issues 51 Cannot access the System Control Center 52 Satellite router connected directly to a computer 52 Satellite router connected to an Ethernet device 52 Using the front panel LED...

Page 5: ...ing Windows XP to use DHCP 68 Configuring a Mac computer to use DHCP 70 Configuring a computer to use a static IP address 71 Configuring Windows 7 to use a static IP address 72 Configuring Windows Vista to use a static IP address 74 Configuring Windows XP to use a static IP address 76 Configuring a Mac computer to use a static IP address 78 Configuring proxy settings 79 Appendix B Standards compli...

Page 6: ... Contents 6 1039457 0001 Revision A ...

Page 7: ...t in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardo...

Page 8: ...ear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document also uses the following hazard symbols Indicates a safety message that concerns a potential electric shock hazard Indicates a safety alert message that concerns a potenti...

Page 9: ...are page 1 Open a web browser on a computer connected to the satellite router 2 Enter the web address www myhughesnet com 3 Click the HughesNet Customer Care link The HughesNet Customer Care page opens Options 1 2 and 3 below are available on this page 1 Search our Knowledge Base a In the Self help section click Knowledge Base Search b Follow the on screen instructions to find the information you ...

Page 10: ... Contact information 10 1039457 0001 Revision A ...

Page 11: ... a computer or to multiple hosts on a wired Ethernet or wireless local area network LAN The router has two Ethernet LAN ports so it can be connected to one or two LAN subnets The HX90 satellite router is designed to meet the needs of enterprise business customers small business users and consumers The HX90 is an Internet Protocol IP router and so it eliminates the need for an external router Figur...

Page 12: ...s guide on page 89 Scope of this user guide This user guide describes the features and operation of the HX90 satellite router which provides you Internet access by satellite This guide also provides certain reference information such as the meaning of the router s front panel LEDs The HX90 satellite router is designed to meet the needs of enterprise business customers small business users and cons...

Page 13: ...ed meaning it can operate without a host It does not depend on a computer to establish and maintain the Internet or intranet connection However the router must be connected to a satellite antenna The Hughes Internet Gateway is a Hughes operated satellite station that provides a connection between the Internet and the satellite The gateway routes data to and from the Internet and to and from the sa...

Page 14: ...ection Protocol support TCP IP Transmission Control Protocol Internet Protocol protocol suite Supported frequency ranges Ka band or Ku band Network interface ports Two RJ 45 Ethernet LAN ports supporting 10BaseT or 100BaseT operation Power supplies and power requirements See Checking the power supply on page 62 LAN port configuration The satellite router s two LAN ports support the following confi...

Page 15: ...evision A 15 Router operating position Operate the HX90 router only in the upright vertical position as shown in Figure 3 Any other position could result in insufficient ventilation overheating and malfunction Figure 3 HX90 in vertical position NOTICE ...

Page 16: ...alled on at least one computer 10 100 BaseT 10 100 Mbps Ethernet cable provided for consumer installations A web browser such as Internet Explorer with proxy settings disabled Connecting a network If you want to connect a network to the satellite router this requires an Ethernet hub or other such device You must supply and configure the hub and cables Static IP address The computer can be configur...

Page 17: ...ts Because the System Control Center web site is hosted on the router the computer does not have to be connected to the Internet To open the System Control Center double click the System Control Center shortcut on your computer desktop or follow these steps 1 Open a web browser such as Internet Explorer 2 In the browser address bar type www systemcontrolcenter com or 192 168 0 1 and press Enter No...

Page 18: ...ess displayed in the browser to the computer desktop Figure 4 Icon used to create shortcut System Control Center home page The System Control Center home page contains numerous links to satellite router features and important information regarding operation of the satellite router The button links at the top of the page appear on all System Control Center screens and are explained in Button links ...

Page 19: ...View Transmission Information Opens the Transmission Information page which displays information on data transmitted by the satellite router Note These links take you to the same destinations as the button links at the top of each System Control Center page Diagnostic utilities links Connectivity Test Opens the Connectivity Test page which you can use to test the connection between the satellite r...

Page 20: ...n From the HughesNet portal you can click the HughesNet Customer Care link to access a wide variety of support resources For example you can check online usage test satellite speed find troubleshooting scripts manage passwords access email check your account and service plan information and more The specific portal information and available features are determined by your specific service plan or ...

Page 21: ...the page identified by the label The System Status button link is also a status indicator as explained in Table 3 on page 22 The other three button links are links only they are not indicators Figure 7 System Control Center button links The destination page for each button link is identified below Table 2 Button links on System Control Center screens Button Destination Description of destination p...

Page 22: ... download limit For more information see Checking download allowance status on page 34 Not all IPSec sessions are functioning As a result data will not flow between some destinations If the System Status button is red or yellow look for a red flag next to any value or values on the System Control Center information pages those with tables listing parameters and values The red flag indicates a prob...

Page 23: ... is one of the following All tunnels are established green System Status button Some tunnels are established orange System Status button No tunnels are established red System Status button Links in the left panel The following links appear in the left panel of each System Control Center page except the home page Note Some of these links may not appear because they are not enabled by the NOC Home O...

Page 24: ...nformation screens Several of the System Control Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the Reception Information page The left column list the parameters and the right column shows the current value of the parameter listed in the left column Parameters are listed in this format on these screen...

Page 25: ...on page on page 28 Transmission Information page on page 30 System Information page on page 32 Red flag indicator On the status and information screens a red flag next to a value indicates a problem related to the parameter listed in the same row where the flagged value appears The flagged value appears in the right column the parameter appears in the left column The value indicates the current st...

Page 26: ...e the screen or screens for that feature or links to it Features that may be enabled or disabled by the NOC are Web Acceleration Detailed Problem Statistics Port Forwarding Download Allowance Status Browsing Optimization Utility System Status page The System Status page displays important information about the satellite router s operational status Available system status values may vary depending ...

Page 27: ...figuration are up to date Service Status Indicates if the router has been commissioned registered with the system Click the Service History link if you want to see a history of your customer account TCP Acceleration Status Indicates if TCP Acceleration is operational or other status TCP acceleration improves the router s performance Web Acceleration Status Indicates if TCP Acceleration is operatio...

Page 28: ...received frames determined to be corrupted Any number greater than zero indicates a problem except when adverse weather conditions are present Frames may be corrupted in adverse weather conditions or if there is a problem with the receive cable or antenna assembly Bad Key Frames Percentage of received frames that could not be decrypted successfully All data received over the satellite is encrypted...

Page 29: ...sage Receiver operational RxCode5 The following two illustrations show how you can view a list of all RxCodes or see an explanation of the currently displayed RxCode Each RxCode except RxCode 5 indicates a specific problem in the receive path Figure 14 Finding additional Receive Status information The next illustration shows the list of all RxCodes Click the explanation link next to the RxCode to ...

Page 30: ...ath is operational Click the displayed TxCode for explanation of the displayed code Number of Successful Transmissions Number of frames transmitted to the satellite Number of Failed Transmissions Number of frames that could not be sent A continuously increasing value indicates a transmission problem If a low value is displayed and does not increase and the system is functioning there is no reason ...

Page 31: ...nation of the currently displayed TxCode Each TxCode except TxCode 8 indicates a specific problem in the transmission path Figure 17 Finding additional Transmit Status information The next illustration shows the list of all TxCodes Click the explanation link next to the TxCode to see more information Figure 18 List of TxCodes not all codes are shown ...

Page 32: ...ce a problem with your satellite router this page may not be accessible Information on this screen may be useful to a service provider representative in helping you to resolve the problem If a printer is not available use Alt PrintScreen to capture the screen image then paste the image into a word processor or graphics file and save the file The parameters listed in the HX90 Info section of the Sy...

Page 33: ...ewer version number is displayed LAN1 IP Address The satellite router address The default router address is 192 168 0 1 A different router address can be configured LAN1 Subnet Mask Range of addresses available to the satellite router LAN1 MAC Address MAC address for the satellite router Port Forwarding Configuration page Note The Port Forwarding Configuration page and link are present on your HX9...

Page 34: ...ick Save Rule To define additional rules repeat these steps Checking download allowance status Note The Download Allowance Status link and screen are present on your HX90 only if they have been enabled by the NOC Whether they are enabled or not depends on your service plan To ensure fair Internet access for all HughesNet subscribers some HughesNet subscriber service plans include a limit on how mu...

Page 35: ...wance Remaining MB Amount remaining of your daily download allowance in megabytes Allowance Remaining Amount remaining of your daily download allowance as a percentage of your daily plan allowance For additional information about download allowance go to this Web site http legal hughesnet com Help page The System Control Center Help page Figure 23 contains information to help you get started in us...

Page 36: ... page For additional product support information go the online HughesNet Knowledge Base at http kb hughesnet com System Control Center tools for troubleshooting The System Control Center includes screens that are useful for troubleshooting For details see Confirming NOC connectivity on page 48 Viewing problem related statistics on page 60 ...

Page 37: ...e LEDs provide information about the satellite router s operating status Front panel LEDs The satellite router has five LEDs on the front panel as shown in Figure 24 By their appearance on off blinking or flashing the LEDs indicate the router s operating status All are blue when lit The front panel LEDs are all blue when lit Figure 24 Front panel LEDs on the HX90 router ...

Page 38: ... mostly off Ranging The router is measuring the distance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission Receive On OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System On Ready to handle user traffic Blinking Virus protection blocking data Off Condition preventing full operation Power On Power...

Page 39: ... link status Port is receiving data ON BLINKING OFF Port is connected to a powered on device No link established Green indicates link speed 100BaseT mode ON OFF Connected to a 100 Mbps network Connected to a 10 Mbps network 10BaseT mode Using LEDs for troubleshooting For information on using the satellite router s LEDs for troubleshooting see Using the front panel LEDs for troubleshooting on page ...

Page 40: ...Chapter 3 LEDs 40 1039457 0001 Revision A ...

Page 41: ...gs on the computer connected to the satellite router can cause problems For instructions on configuring a computer to work properly with the router see Appendix A Computer settings on page 63 In addition the HX90 satellite router provides its own online Help which includes substantial troubleshooting information Access this information through the System Control Center Help link Help Frequently As...

Page 42: ...shooting 42 1039457 0001 Revision A Troubleshooting reference diagram If you need to use any of the troubleshooting procedures provided in this chapter you may find it useful to refer to Figure 26 on page 42 This diagram shows all power and cable connections for a properly installed HX90 satellite router Figure 26 Troubleshooting reference diagram RESCUE SWITCH SAT IN SAT OUT DC IN LAN1 LAN2 Power...

Page 43: ...wall issues on page 51 Try each procedure in the order they are presented After each procedure try to access the Internet If you cannot access the Internet continue to the next procedure If you have tried all of these procedures and cannot access the Internet try them all again If you still cannot access the Internet contact your service provider For most of these troubleshooting procedures you us...

Page 44: ...ed to Confirming the receive signal on page 44 If Not_Commissioned appears the router is not commissioned Contact your service provider Confirming the receive signal To confirm that the router is properly receiving satellite signals 1 At the System Control Center click the Reception Info link The Reception Information page appears 2 In the Receive Status field check the RxCode If the RxCode is Rec...

Page 45: ... Transmission Info link The Transmission Information page appears 2 In the Transmit Status field check the TxCode If the TxCode is Transmitter Ready RxCode 8 the router is transmitting signals properly proceed to Confirming that TCP Acceleration is operational on page 45 If any other TxCode appears the router is not transmitting signals properly Click the TxCode for explanation of the problem and ...

Page 46: ... source b If the router is connected to a DC power source unplug the DC input cable from the satellite router s power supply c Wait 10 sec d Plug the power cord back into the power source e If the power source is DC plug the input cable back into the power supply Do not power cycle the satellite router by unplugging the power cord from the router s rear panel Doing so could result in static electr...

Page 47: ...ss the System Status page 3 Observe the message in the Web Acceleration Status field If the Web Acceleration Status is Operational Web Acceleration is enabled Proceed to Confirming NOC connectivity on page 48 Note Web Acceleration Status may be Operational or Inactive during normal operation Connecting does not indicate a problem unless it persists for more than a few seconds 4 If the Web Accelera...

Page 48: ...ock you and or damage the router 7 Check the Web Acceleration Status field again If Web Acceleration is still not operational contact your service provider for assistance Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center NOC You may want to open a second web browser to access the Help page while you execute a connectivity test ...

Page 49: ...ss Enter If pinging the router address succeeds but you still cannot access the Internet skip to Confirming Internet connectivity on page 51 Confirming NOC connectivity Static IP Address This section applies only if the router is using a static IP address If pinging the router address fails and DHCP is disabled on the router the default gateway address is probably not set correctly in the computer...

Page 50: ... a DC power source unplug the DC input cable from the router s power supply c Wait 10 sec d Plug the power cord back into the power source e If the power source is DC plug the input cable back into the power supply Do not power cycle the satellite router by unplugging the power cord from the router s rear panel Doing so could result in static electricity discharge that could shock you and or damag...

Page 51: ...NS settings on your computer The steps may vary slightly based on your computer s operating system 1 On the Windows task bar click Start Run 2 In the Run window type command 3 Click OK 4 Type ipconfig all and press Enter 5 Locate the DNS addresses in the DNS Servers field 6 For customers who have their own NOC verify that the customer specific DNS address appears in the DNS Servers field 7 Close t...

Page 52: ... is no LED activity there could be a problem with the connection or NIC If the System Control Center does not appear repeat these steps If it still does not appear contact your service provider Satellite router connected to an Ethernet device If the satellite router is connected to an Ethernet device such as a router or a wireless base station follow these steps 1 Disconnect the Ethernet cable fro...

Page 53: ...nd receive cables are securely tightened Make sure each connector is properly aligned not cross threaded Finger tight with no connector play is adequate Note The router may operate correctly when first installed even if the transmit and receive cable connectors are not adequately tightened However problems could develop later Therefore correct operation of the satellite router s is not an indicati...

Page 54: ...for assistance All LEDs off If all LEDs on the front panel are off 1 Make sure all power connections are secure 2 If the AC power cord is connected to a power strip or surge protector make sure the power strip or surge protector is turned on 3 If the power connections are secure power cycle the satellite router a Unplug the power cord from the power source b If the router is connected to a DC powe...

Page 55: ...from the router s rear panel Doing so could result in static electricity discharge that could shock you and or damage the router 3 If the LAN LED is still off check the LAN port LEDs on the back panel If the Orange LED is on and the front panel LAN LED is not contact your service provider for assistance If both the Orange LED and the front panel LAN LED are off check all network equipment that con...

Page 56: ...he Ethernet device according to the device documentation 8 If the LAN LED is still off restart the computer 9 If the LAN LED is still off try connecting the satellite router to another computer If the front panel LAN LED is now on there may be a problem with the computer that was connected to the satellite router If the LAN LED is still off contact your service provider Problem with a connected de...

Page 57: ... router a Unplug the power cord from the power source b If the router is connected to a DC power source unplug the DC input cable from the router s power supply c Wait 10 sec d Plug the power cord back into the power source e If the power source is DC plug the input cable back into the power supply Do not power cycle the satellite router by unplugging the power cord from the router s rear panel Do...

Page 58: ...nects the satellite router with the computer including the computer s network card network cable s and switch or hub if used 2 If possible replace any of these items one at a time to try to isolate the problem 3 If the equipment seems to be OK power cycle the satellite router a Unplug the power cord from the power source b If the router is connected to a DC power source unplug the DC input cable f...

Page 59: ...r damage to the router 2 Allow the cable connector to cool for at least 5 min 3 Make sure the cable connector feels cool 4 Make sure the connector is securely attached to the cable and properly aligned If it is cross threaded remove it and reattach it The connector should be finger tight with no play Note The satellite router may operate correctly when first installed even if the transmit and rece...

Page 60: ...se the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame Very likely you will not understand all of the statistics presented The statistics displayed are primarily intended for use by a service provider representative who may be assisting you in troubleshooting a specific problem To view statistics 1 Click Detailed Problem St...

Page 61: ...tion by a trained technician Weather and signal strength Rain or snow can interfere with signal strength If the interference is strong enough the router may stop receiving signals from the satellite and stop transmitting If this happens the Transmit and Receive LEDs both turn off Antenna reception may be degraded by heavy rain or snow or by a buildup of moisture snow or ice on the antenna Similar ...

Page 62: ...nnect the AC DC power supply to a three wire grounded outlet with an input of 110 240 VAC A suitable surge protector is recommended to protect the satellite router from possible damage due to power surges Observe the power standards and requirements of the country where it is installed If the LEDs do not function properly as described in this chapter check the label on the power supply and verify ...

Page 63: ...in access to the Internet private addresses may be converted by a network address translation NAT service to a public IP address that can be used on the Internet Both private and public addresses can be dynamic or static Both the router and a connected computer can have either type of address dynamic or static The type used depends on requirements a customer might have and their service plan A sta...

Page 64: ...n for a computer or computers to be connected to the satellite router determine if DHCP is enabled or disabled on the satellite router by following the steps below 1 Connect a single computer to the satellite router s LAN port LAN1 2 Open a web browser 3 In the browser address bar type www systemcontrolcenter com and press Enter The System Control Center home page appears 4 Click the System Info b...

Page 65: ...Area Connection icon which represents the satellite router network connection The Local Area Connection Status window opens 4 Click Properties The Local Area Connection Properties dialog appears as shown in Figure 36 Note Depending on the computer s security settings a message may appear requesting that you confirm the action before proceeding If you see this message click Continue to proceed 5 En...

Page 66: ...cal Area Connection status dialog 13 Confirm that you have an IP address a Press Win R Windows key R b Type cmd and click OK c In the command type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IPv4 Address or IPv6 Address Configuring Windows Vista to use DHCP 1 From the Windows desktop select Start Settings Network Connections A list of network adap...

Page 67: ...C Card Properties dialog appears as shown in Figure 39 Note Depending on the computer s security settings a User Account Control message may appear requesting that you confirm the action before proceeding If you see this message click Continue to proceed 3 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 4 If NetBEUI is installed and ch...

Page 68: ...ally options are selected 8 Click OK 9 Confirm that you have an IP address a Click Start Run b Type cmd and click OK c Type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IP Address Configuring Windows XP to use DHCP 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon Note If Control P...

Page 69: ...successfully configure your system if the red X is present 3 Right click the Local Area Connection icon that represents the network adapter connecting the computer to the Satellite Gateway and select Properties The Local Area Connection Properties dialog appears as shown in Figure 42 Figure 42 Local Area Connection Properties Windows XP 4 Ensure that both Client for Microsoft Networks and Internet...

Page 70: ...cally and Obtain DNS server address automatically options are selected If not select them 9 Click OK 10 Confirm that you have an IP address a Click Start Run b Type cmd and click OK c Type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IP Address Configuring a Mac computer to use DHCP 1 From the Mac interface select System Preferences The System Pref...

Page 71: ...o close the screen Configuring a computer to use a static IP address If it is desired or necessary for a computer to have a fixed or permanent static IP address the computer should be configured for a static IP address For more information about IP addresses see Understanding the router address and computer address on page 63 To configure the computer to use a static IP address you manually enter ...

Page 72: ...ect Start Control Panel Network and Sharing Center 2 Look for the Local Area Connection icon indicated by the arrow in Figure 46 If you do not see a Local Area Connection link or if a red X appears next to the link the network is not installed correctly Check your network configuration and connections You cannot configure your system if the red X is present Figure 46 Network and Sharing Center Win...

Page 73: ... that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 6 If NetBEUI is installed and checked uncheck it or uninstall it 7 Highlight the appropriate TCP IP connection Be careful not to uncheck the checkbox 8 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 48 Figure 48 Internet Protocol Properties Windows 7 Figure ...

Page 74: ... to use a static IP address 1 From the Windows desktop select Start Settings Network Connections A list of network adapters appears as shown in Figure 49 A Local Area Connection NIC Card icon must appear under the LAN or High Speed Internet heading If it does not the network is not installed correctly Figure 49 Network connections Windows Vista Note If a red X appears next to the Local Area Connec...

Page 75: ...soft Networks and Internet Protocol TCP IP are installed and checked as shown 4 If NetBEUI is installed and checked uncheck it or uninstall it 5 Highlight the appropriate TCP IP connection Be careful not to uncheck the checkbox 6 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 51 Figure 51 Internet Protocol Properties Windows Vista 7 On the General tab select Us...

Page 76: ...m the Windows desktop select Start Settings Control Panel 2 Double click the Network Connections icon in the Control Panel window A list of network adapters appears A Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the satellite router network conne...

Page 77: ...tion properties dialog as shown in Figure 53 Figure 53 Local Area Connection Properties Dialog Windows XP 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 7 Click Properties The Internet Protocol Properties dialog appears as shown in Figure 54 Figure 54 Internet Protocol Properties Windows XP ...

Page 78: ... the router address and computer address on page 63 10 Select Use the following DNS server addresses 11 Enter 66 82 4 8 in the Preferred DNS server field 12 Click OK 13 Restart the computer Configuring a Mac computer to use a static IP address 1 From the Mac interface select System Preferences The System Preferences menu appears 2 Under Internet Network click the Network icon The Network screen ap...

Page 79: ... address and computer address on page 63 6 Click Apply Now to close the screen and complete the configuration Configuring proxy settings If your web browser cannot connect to the Internet check the browser s proxy settings If the browser is configured for the computer to use a proxy server to connect to the Internet try changing the setting to not use a proxy server These steps explain how to conf...

Page 80: ...0001 Revision A The LAN settings dialog appears Figure 57 LAN settings Internet Explorer 4 Uncheck the checkbox next to Use a proxy server for your LAN 5 Click OK 6 Close Internet Explorer and re launch it to make sure the changes take effect ...

Page 81: ...the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee that the equipment will operate to the user s satisfaction Before installing the equipment users should make sure they are permitted to connect to the facilities of the local telecommunications company The equipment must also be installed using an acceptable metho...

Page 82: ...nance procedures in the installation guide must be followed to ensure compliance with these regulations This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Part 15 This section applies to the HX90 satellite router Standards to which conformity is declared FCC Part 15 The router complies w...

Page 83: ... the European Union EU The installation and maintenance procedures in the installation guide must be followed to ensure compliance with these regulations This is a class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures R TTE EU This product is within the scope of the EU Radio Equipment and Telecommunicati...

Page 84: ...Appendix B Standards compliance 84 1039457 0001 Revision A ...

Page 85: ...Identifier IP Internet Protocol IPSec Internet Protocol Security L LAN Local area network LED Light emitting diode LLC Limited Liability Company N NAT Network address translation NetBEUI Extended User Interface network Transfer protocol NIC Network interface card NOC Hughes Network Operations Center R R TTE Radio Equipment and Telecommunications Terminal Equipment RF Radio frequency T TCP Transmis...

Page 86: ... Acronyms and abbreviations 86 1039457 0001 Revision A ...

Page 87: ...rnet connectivity 51 NOC connectivity 48 receive signal 44 router is commissioned 43 TCP Acceleration 45 transmit signal 45 Web Acceleration 47 Contact information 9 D Detailed Problem Statistics page 60 DHCP settings 64 DNS settings 51 Download Allowance Status 23 Download limit 27 Download speed 27 E EMC standards 83 EMI standards 82 Environment 14 F Fair Access Policy 27 See also Download limit...

Page 88: ...nter 17 Signal strength 61 Slow speed 60 Specifications 14 Standards compliance 81 Static IP address 71 Statistics viewing 60 Support 9 System Control Center 17 Reception Information page 28 Shortcut for System Control Center 17 System Information page 32 System Status button colors 22 System Status page 26 Transmission Information page 30 System information 32 System Status button colors 22 Syste...

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