Hughes HX90, User Manual

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Chapter 4 • Troubleshooting
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Chapter 4
Troubleshooting
This chapter provides troubleshooting procedures. Most section headings describe a
problem you could encounter (such as
System LED is off ) or they describe
troubleshooting procedures for correcting a problem (such as Confirming Internet
connectivity ). To correct a problem, find the description that matches your problem,
then find the troubleshooting procedure or procedures for your problem.
If you cannot correct the problem, contact your service provider.
For support options and contact information, see Chapter – Contact information on
page 9.
Other sections in this guide that contain troubleshooting information are listed
below.
•
For explanation of red flags on System Control Center screens, see Red flag
indicator on page 25.
•
Improper settings on the computer connected to the satellite router can cause
problems. For instructions on configuring a computer to work properly with the
router see Appendix A –
Computer settings, on page 63.
In addition, the HX90 satellite router provides its own online Help, which includes
substantial troubleshooting information. Access this information through the System
Control Center
Help
link ( Help > Frequently Asked Questions) .
Another valuable source of troubleshooting information is the HughesNet
Knowledge Base, available online at
http://kb.hughesnet.com
.
Important troubleshooting information
Do not use the recessed rescue switch on the router’s rear panel unless you are a
qualified technician. Pressing this switch could cause the router to become
inoperable.
This user guide contains some procedures that instruct you to restart the router
using the Restart function in the System Control Center. When so instructed, do
not power cycle the router. Doing so will destroy data that may be useful for
troubleshooting.
NOTICE
NOTICE