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9502 User Guide
3004146-0001 Rev H
Chapter 7
Troubleshooting
Problem
Possible Cause
Possible Solution
Ethernet connectivity
problems
The 9502 Ethernet chip is
10BaseT and some routers and
other devices may have problems
if set to 100BaseT or auto-
negotiate
Configure the device for
10BaseT
Problems with remote
control SMS when
sending from cell phone
The Inmarsat network does not
interconnect for SMS with all
cellular carriers. Some only work
in one direction.
Test SMS from cell phones to
BGAN before deploying to
verify interconnectivity.
Alternatively, use another
BGAN terminal to send and
receive SMS.
Problems with remote
control SMS
Most remote SMS problems are
caused by configuration or syntax
problems.
Verify the UT has remote
SMS enabled.
Verify you are using the
correct password.
If the white list is
configured, verify you are
initiating messages from a
device with an allowed
number.
Check the syntax of the
SMS against the SMS
Remote Control Feature
User Guide. Spaces are used
as delimiters between
parameters and must be
used correctly. Some
parameters require double
quotes, e.g. APN such as
“bgan.inmarsat.com”