Table 12-3
Methods for troubleshooting video problems
Problem
Possible Cause
Solution
While the TE30 is
powered on and not
in a conference, the
monitor does not
display the remote
controlled UI or the
video of your site.
The monitor is powered off.
Power on the monitor.
The video channel of the
monitor is incorrect.
Use the remote control to select the
correct video channel.
The video settings of the TE30
or monitor are incorrect. For
example, the brightness is set to
0.
Retain the default values for the
video parameters on the TE30 and
monitor.
The video cable connection is
not secure.
Secure the video cable between the
TE30 and monitor.
While the TE30 is
powered on and not
in use during a
conference, the
monitor displays the
video of your site but
cannot display the
remote controlled
UI.
No monitor is connected to the
output port for the remote
controlled UI or the connected
monitor is faulty.
Connect a monitor to the output port
for the remote controlled UI and
verify the video settings on the
monitor.
The TE30 does not respond to
remote control operations.
Telnet to the TE30. If you fail to
operate the TE30, it is
malfunctioning. In this case, restart
the TE30. If the problem persists,
contact the local distributor for
maintenance.
While the TE30 is in
use during a
conference, the
monitor displays the
video of your site but
cannot display the
video of any remote
site.
A local or remote loopback test
is being performed.
Stop all local and remote loopback
tests.
Check the call statistics. If the
value of
Video bandwidth
[frame rate]
is
0
, no video is
sent from remote sites.
Contact the remote site
administrator to resolve this
problem.
If the remote video is displayed
as a blue screen, the remote site
is blocking its video by sending
a blue screen.
Contact the remote site
administrator to resolve this
problem.
The video output port is set to
display the video of your site.
Set the video output port to display
the video of a remote site.
The video of your
site is in black and
white or flickers in
black and white.
The mode adopted by the video
output port is set incorrectly.
l
Ensure that the mode adopted by
the video output port and the
cable in use match each other.
l
Verify that the cable is
connected correctly. Replace
the cable if necessary.
HUAWEI TE30 Videoconferencing Endpoint
User Guide
12 Troubleshooting
Issue 01 (2013-03-27)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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