Problem
Possible Cause
Solution
Your site cannot
place a call to a
remote site using the
IP address of the
remote site.
The local or remote endpoint is
not connected to an IP network.
1. Verify that the TE30 is
connected to an IP network.
Specifically, the LAN indicator
on the rear panel of the TE30 is
steady green.
2. From the remote controlled UI,
choose
Advanced Settings
>
Diagnostics
>
Network Test
.
Enter the IP address of the
remote site and start a Ping test.
If the Ping test fails, a network
error has occurred. In this case,
contact the administrator.
3. From the remote controlled UI,
choose
Advanced Settings
>
Settings
>
Network
>
IP
.
Verify IP network settings.
NAT settings are incorrect.
Specifically, the local endpoint
is on a private network while
the remote endpoint is on a
public or different private
network. Check whether your
TE30 can communicate with a
public network. If the TE30
cannot, NAT settings are
incorrect.
Choose
Advanced Settings
>
Settings
>
Network
>
Firewall
and
verify NAT settings.
The GK with which the local or
remote endpoint registers does
not support the function for
placing calls using IP
addresses.
Choose
Advanced Settings
>
Settings
>
Network
>
IP
>
H.323
at your site and the remote site,
respectively. Then, disable GK
functions.
After the TE30
starts, it fails to
register with the GK.
The parameters (GK address,
encryption password, and user
name) used for GK registration
are incorrect.
On the TE30 web interface, choose
Advanced Settings
>
Settings
>
Network
>
IP
>
H.323
and correct
the settings.
Another site with the same
number as your site has already
registered with the GK.
Contact the videoconferencing
system administrator to check
whether another site with the same
number as your site has already
registered with the GK. If such a site
exists, change the user name of your
site.
HUAWEI TE30 Videoconferencing Endpoint
User Guide
12 Troubleshooting
Issue 01 (2013-03-27)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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