5.
Take the phone off the hook to check whether the fault is rectified.
l
If the fault is rectified, go to
.
l
Step 10
Track the signaling to check whether the softswitch issues the ringing signaling to the called
party.
l
If the softswitch issues the ringing signaling to the called party, go to
.
l
If the softswitch does not issue the ringing signaling to the called party, contact softswitch
engineers to locate the fault, go to
Step 11
Record the results of the preceding steps in a fault report (see Fault Report Form), fill out the
entire form, and then submit it to Huawei for technical support (see
Step 12
End.
----End
4.3.6 One-Way Audio or No Audio During Communication
This section describes how to troubleshoot the fault where only one party (one-way) or neither
party in a call can hear the other party. Regardless of whether there is one-way audio or no audio,
the called party's phone still rings.
Location Method
Use the following guidelines to locate the fault:
Check whether the phone is
working properly
Start
Check whether the link between
the MA5612 and the MG is
normal
Check whether the route
configuration on the MA5612 is
correct
Check whether the ACL rules are
configured correctly on the
MA5612 and the bearer network
End
SmartAX MA5612 Multi-service Access Module
Maintenance Guide
4 Troubleshooting Services Transmitted Through a GE Port
Issue 01 (2012-07-25)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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