For example, run the
display port statistics
command in Ethernet port mode to query the
statistics on Ethernet ports. Based on the statistics, maintenance engineers can check whether
the system is running properly.
l
If the number of cyclic redundancy check (CRC) error frames increases quickly, the links
between the devices may be unavailable, port negotiation may be incorrect, or that a
physical fault has occurred on the port.
l
If a large number of frames are discarded, the traffic transmitted from the interconnected
device exceeds the receive capability of the local port.
3.6 Contacting Huawei for Assistance
If the fault persists even after the troubleshooting measures described in this document have
been taken, contact Huawei for assistance (Huawei engineers will provide guidance remotely
or on site on troubleshooting).
Call local Huawei branches or representative offices or contact Huawei Customer Service
Center.
Contact Huawei Customer Service Center: [email protected].
Before contacting Huawei for technical support, fill in the form for reporting a fault shown in
and deliver this form to Huawei by fax or email. This can help us rectify the fault
quickly for you. The more detailed and accurate the fault information you provide, the more
helpful for subsequent fault locating.
Table 3-3
Form for reporting a fault
[YYYY-MM-DD XX (carrier name) in XX (region name)] XX (brief description of a
fault)
Full name of the office where
the fault occurs
Name and telephone number
(mobile/fixed line telephone
number) of the contact
person
Remote access parameters
A remote maintenance environment needs to be set up and
remote access parameters need to be provided.
SmartAX MA5612 Multi-service Access Module
Maintenance Guide
3 Engineers' Must-Read
Issue 01 (2012-07-25)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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