HPE ProLiant SL270s Gen8 User Manual Download Page 99

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Support and other resources 99

Remote support

Remote support is available with supported devices as part of your warranty or contractual support

agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event

notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your

product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for

remote support.
For more information and device support details, go to the Insight Remote Support website

(

http://www.hpe.com/info/insightremotesupport/docs

Summary of Contents for ProLiant SL270s Gen8

Page 1: ...HPE ProLiant SL270s Gen8 Server User Guide Abstract This document provides detailed instructions to configure and use the HPE ProLiant SL270s Gen8 Server Part Number 666300 001R January 2016 Edition 2...

Page 2: ...such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions conta...

Page 3: ...s 21 Electrical grounding requirements 21 Rack warnings 21 Contents of the server shipping carton 22 Installing the chassis 22 Installing options 22 Installing the components 22 Installing the server...

Page 4: ...Setup Utility 78 Using RBSU 78 Auto configuration process 79 Boot options 79 Configuring AMP modes 80 Re entering the server serial number and product ID 80 Utilities and features 80 Array Configurat...

Page 5: ...Hot plug power supply calculations 90 Support and other resources 91 Accessing Hewlett Packard Enterprise Support 91 Information to collect 91 Accessing updates 91 Websites 91 Customer Self Repair 92...

Page 6: ...ug drive 3 4 Hot plug drive 4 5 Hot plug drive 5 6 Hot plug drive 6 7 Hot plug drive 7 8 Hot plug drive 8 9 Option bay 2 FlexibleLOM 10 Option bay 1 PCI riser board 11 iLO 4 connector 12 NIC 2 connect...

Page 7: ...ty 6 NIC 1 iLO 4 speed LED Green LAN connection using a GbE link Amber LAN connection using a 10 Mbps 100 Mbps link Off No link exists 7 Power On Standby button and system power LED Solid green System...

Page 8: ...ingle SLAPM interface located on the rear panel of the chassis Item Description 1 SLAPM interface 2 Power supply 4 3 Power supply 3 4 Power supply 2 5 Power supply 1 Rear panel LEDs and buttons Item D...

Page 9: ...led 7 Fan 2 10 power LED Off Normal Amber Fan has failed 8 Power supply 1 power LED Green Normal Off No AC power 9 Power supply 2 power LED Green Normal Off No AC power 10 Power supply 3 power LED Gre...

Page 10: ...backplane sideband connector 16 FlexibleLOM x16 riser connector 17 System maintenance switch 18 TPM connector 19 NMI header NOTE This server supports PCIe Gen3 only in the FlexibleLOM slot PCIe Gen2...

Page 11: ...on settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI jumper The NMI jumper al...

Page 12: ...mponent identification 12 Device numbers Item Description 1 Hard drive 1 2 Hard drive 2 3 Hard drive 3 4 Hard drive 4 5 Hard drive 5 6 Hard drive 6 7 Hard drive 7 8 Hard drive 8 GPU numbering Left nod...

Page 13: ...or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The d...

Page 14: ...rtual power button selection through iLO 4 This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in...

Page 15: ...om the chassis Remove the processor air baffle To remove the component 1 Power down the server on page 14 2 Disconnect all peripheral cables from the server 3 Remove the server from the chassis on pag...

Page 16: ...Operations 16 5 Remove the shipping plates 6 Remove the hard drive cage...

Page 17: ...Operations 17 7 Loosen screws securing the GPU shelf 8 Remove the GPU shelf...

Page 18: ...Operations 18 9 Remove the processor air baffle To replace the component reverse the removal procedure...

Page 19: ...ll to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HPE ProLiant Essentials HPE SIM and RDP o VMware Integrated hardware and software support o Critic...

Page 20: ...nd 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 700...

Page 21: ...em configurations see the Hewlett Packard Enterprise Power Advisor website http www hpe com info rackandpower Electrical grounding requirements The server must be grounded properly for proper operatio...

Page 22: ...ware Installing the chassis The chassis can be installed either in a rack or rack free environment For rack installations install the rack rails and then install the chassis and other components For m...

Page 23: ...al handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails Hewlett Packard Enterprise recommends that a minimum of t...

Page 24: ...boot options 1 Connect the Ethernet cable 2 Press the Power On Standby button 3 During the initial boot o To modify the server configuration ROM default settings press F9 when prompted from the start...

Page 25: ...lick Update If the check box is not selected the latest drivers are already installed 5 From the Home screen click Configure and Install 6 Follow the on screen prompts to finish the installation 7 Use...

Page 26: ...o prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If installing a processor with a faster spee...

Page 27: ...nstallation 27 5 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 6 Remove the clear processor socket cover Retain the processor socket co...

Page 28: ...VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 8 Close the processor retaining bracket When the processor is installed...

Page 29: ...ks specified for processor 1 and 2 are not interchangeable Be sure to note the appropriate orientation on the heatsink label CAUTION Heatsink retaining screws should be tightened or loosened in diagon...

Page 30: ...k PC3 12800 DDR3 1600 DIMMs operating at 1600 1333 and 1066 MHz Single rank and dual rank PC3 10600 DDR3 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 14900L DDR3 1866 LRDIMMs operating at 1...

Page 31: ...are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIM...

Page 32: ...ecs on the Hewlett Packard Enterprise website http www hpe com info qs At the website choose the geographic region and then locate the product by name or product category Memory configurations To opti...

Page 33: ...emory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors...

Page 34: ...MM spare replacement install the DIMMs per slot number as instructed by the system software For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the...

Page 35: ...ferent valid Lockstep Memory configuration Population order For memory configurations with a single processor or multiple processors populate the DIMM sequentially in alphabetical order A through H Af...

Page 36: ...Hardware options installation 36 5 Remove the shipping plates 6 Remove the hard drive cage...

Page 37: ...Hardware options installation 37 7 Loosen screws securing the GPU shelf 8 Remove the GPU shelf 9 Remove the processor air baffle on page 15 10 Open the DIMM slot latches...

Page 38: ...e memory protection mode use RBSU HPE ROM Based Setup Utility on page 78 Hot plug hard drive guidelines When adding hard drives to the server observe the following general guidelines The system automa...

Page 39: ...Hardware options installation 39 Removing the hard drive blank Remove the component as indicated Installing a hot plug SAS drive 1 Remove the drive blank 2 Prepare the drive...

Page 40: ...mory where the data remains indefinitely or until a controller retrieves the data CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with c...

Page 41: ...In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erron...

Page 42: ...Hardware options installation 42 6 Remove the hard drive cage 7 Loosen screws securing the GPU shelf...

Page 43: ...into the chassis Installing the server into the chassis on page 23 12 Power up the server on page 14 Installing the FBWC capacitor pack WARNING To reduce the risk of personal injury from hot surfaces...

Page 44: ...ons installation 44 2 Power down the server on page 14 3 Disconnect all peripheral cables from the server 4 Remove the server from the chassis on page 14 5 Remove all shipping brackets 6 Remove the sh...

Page 45: ...Hardware options installation 45 7 Remove the hard drive cage 8 Loosen screws securing the GPU shelf...

Page 46: ...Hardware options installation 46 9 Remove the GPU shelf 10 Install the FBWC module into the holder mounted in the server tray 11 Route the FBWC cable as indicated...

Page 47: ...Hardware options installation 47 o Left node o Right node...

Page 48: ...nto the chassis on page 23 15 Power up the server on page 14 Expansion board options Installing an expansion board or FlexibleLOM The server ships with PCIe riser boards and expansion slots PCIe expan...

Page 49: ...Hardware options installation 49 5 Remove the shipping plates 6 Remove the hard drive cage...

Page 50: ...Hardware options installation 50 7 Loosen screws securing the GPU shelf 8 Remove the GPU shelf...

Page 51: ...ver from the PCI FlexibleLOM riser cage IMPORTANT If the expansion board ships with an extender bracket remove it from the expansion board before inserting the board into the expansion slot of the PCI...

Page 52: ...plug drive cage 15 Install the shipping brackets 16 Install the server into the chassis Installing the server into the chassis on page 23 17 Connect the peripheral cables 18 Power up the server on pa...

Page 53: ...Hardware options installation 53 4 Remove all shipping brackets 5 Remove the shipping plates...

Page 54: ...Hardware options installation 54 6 Remove the hard drive cage 7 Loosen screws securing the GPU shelf...

Page 55: ...Hardware options installation 55 8 Remove the GPU shelf 9 Remove the PCI cage...

Page 56: ...page 23 15 Power up the server on page 14 Redundant hot plug power supply option CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power suppl...

Page 57: ...wer supply blank 3 Remove the protective cover from the connector pins on the power supply WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the...

Page 58: ...cord through the cable management solution 7 Connect the power cord to the power source 8 Be sure that the power supply LED is green Installing the 8X SFF Smart Array enablement option 1 Power down t...

Page 59: ...Hardware options installation 59 5 Remove the shipping plates 6 Remove the hard drive cage...

Page 60: ...Hardware options installation 60 7 Loosen screws securing the GPU shelf 8 Remove the GPU shelf...

Page 61: ...Hardware options installation 61 9 Remove the PCI cage 10 Install the riser card into the PCI cage...

Page 62: ...Hardware options installation 62 11 Install the controller card into the PCI cage 12 Disconnect the existing mini SAS cables from the SFF HDD cage...

Page 63: ...Hardware options installation 63 13 Install the mini SAS cable included in this kit to the HDD cage 14 Connect the mini SAS cable to the SAS connection on the controller card o Left node...

Page 64: ...on page 14 Connecting the SUV cable CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage...

Page 65: ...rd Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacemen...

Page 66: ...ons installation 66 1 Power down the server on page 14 2 Disconnect all peripheral cables from the server 3 Remove the server from the chassis on page 14 4 Remove all shipping brackets 5 Remove the sh...

Page 67: ...Hardware options installation 67 6 Remove the hard drive cage 7 Loosen screws securing the GPU shelf...

Page 68: ...or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the i...

Page 69: ...ssible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locat...

Page 70: ...system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Pa...

Page 71: ...mize performance For information on cabling peripheral components refer to the white paper on high density deployment at the Hewlett Packard Enterprise website http www hpe com products servers platfo...

Page 72: ...Cabling 72 Right node Capacitor pack to FBWC on controller card cabling o Left node...

Page 73: ...Cabling 73 o Right node...

Page 74: ...r Arrays on page 81 Offline ROMPaq utility on page 82 Offline Hewlett Packard Enterprise product QuickSpecs For more information about product features specifications options configurations and compat...

Page 75: ...the iLO 4 documentation on the Hewlett Packard Enterprise website http www hpe com info ilo docs Active Health System The HPE Active Health System provides the following features Combined diagnostics...

Page 76: ...oning Intelligent Provisioning is a single server deployment tool that is embedded in ProLiant Gen8 servers It eliminates the need for SmartStart CDs and Smart Update Firmware DVDs For more informatio...

Page 77: ...upport Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty HP Care Pack Service or H...

Page 78: ...update firmware drivers and systems software on ProLiant servers The HP SUM provides a GUI and a command line scriptable interface for deployment of systems software for single or one to many ProLian...

Page 79: ...g any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE If the boot dri...

Page 80: ...2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warning appears Warning The serial number should ONLY be modified by qualified service personnel This...

Page 81: ...ported browsers Internet Explorer 6 0 or later Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information about the stor...

Page 82: ...Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer...

Page 83: ...on that your server supports To verify that your server is using the latest supported version and for more information about SPP see the Hewlett Packard Enterprise website http www hpe com servers spp...

Page 84: ...problem is related to hardware Hewlett Packard Enterprise resolves the problem according to service level commitments If the reported incident is related to a Hewlett Packard Enterprise software produ...

Page 85: ...com support Gen9_EMG_en French http www hpe com support Gen9_EMG_fr Spanish http www hpe com support Gen9_EMG_es German http www hpe com support Gen9_EMG_de Japanese http www hpe com support Gen9_EMG...

Page 86: ...ard System board components on page 9 9 Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the s...

Page 87: ...ry information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Product...

Page 88: ...icates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by...

Page 89: ...ic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing elec...

Page 90: ...is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server...

Page 91: ...umentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http...

Page 92: ...that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for n...

Page 93: ...sultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sost...

Page 94: ...zeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden...

Page 95: ...rgo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del...

Page 96: ...m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise...

Page 97: ...Support and other resources 97...

Page 98: ...Support and other resources 98...

Page 99: ...tic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise...

Page 100: ...d Data Mirroring AMP Advanced Memory Protection ASR Automatic Server Recovery BMC baseboard management controller CSA Canadian Standards Association CSR Customer Self Repair DDDC Double Device Data Co...

Page 101: ...duced dual in line memory module NMI nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express PCI X peripheral component i...

Page 102: ...dvanced Power Manager SPP Service Pack for ProLiant SUV serial USB video TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID un...

Page 103: ...ion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date loca...

Page 104: ...DIMM slot locations 10 DIMM slots 34 DIMMs 10 31 35 DIMMs dual rank 31 DIMMs quad rank 31 DIMMs single and dual rank 31 drive LEDs 13 drivers 83 drives 12 13 drives installing 38 E electrical groundin...

Page 105: ...U ROM Based Setup Utility 74 78 79 80 RBSU configuration 78 rear panel components 8 rear panel LEDs 8 redundant power supply 56 redundant ROM 82 regulatory compliance notices 87 88 remote support and...

Page 106: ...Index 106 V ventilation 19 W warnings 21 website Hewlett Packard Enterprise 91...

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