The BMC binary xxx.ima_enc is available in the Firmware Release Package on the
Packard Enterprise Support Center
.
3.
Contact your nearest Hewlett Packard Enterprise support provider.
Target system is not supported
Symptom
If the target system is not listed in the supported servers list, an error message appears and the program
exits.
Cause
Only supported systems can be upgraded using the BMC WebUI.
Action
To determine if the server is supported, check BIOS or BMC Firmware release note and confirm the
server model.
Server does not boot
Symptom
The server does not boot.
Cause
• The system BIOS or BMC Firmware flash process fails.
• The system ROM corrupted.
• The server boot failed due to updating the BIOS or BMC firmware failed, either through tool or webUI.
• A logical drive is not configured on the RAID controller.
• The controller boot order is not set properly.
• RAID containing multiple logical drives might require the boot logical drive to be selected under Option
ROM.
Action
1.
For BIOS flash process failure, use BMC WebUI to update BIOS again.
2.
For BMC Firmware process failure, contact your nearest Hewlett Packard Enterprise support
representative for the repairing process.
3.
A logical drive is not configured on the RAID controller. Configure logical drive on RAID controller and
set controller boot order properly.
4.
Properly select the boot logical drive under Option ROM when RAID containing multiple logical drives.
Troubleshooting
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