Software issue
Operating system issue
Operating system locks up
Symptom
The operating system locks up.
Action
1.
Scan for viruses with an updated virus scan utility.
2.
Review the BMC WebUI event log.
3.
Review the Redfish or IPMI Event LOG.
4.
Gather the NMI Crash Dump information for review, if needed.
5.
Obtain the Redfish or IPMI Event LOG for use when contacting support.
Errors are displayed in the error log
Symptom
Error messages are displayed in the error log.
Action
Follow the information provided in the error log. For more information, see the operating system
documentation.
Issues occur after the installation of a service pack
Symptom
Issues occur after the installation of a service pack.
Action
Update the operating system. For more information, see
.
Updating the operating system
Prerequisites for updating the operating system
• Before updating the operating system, read the release notes for each update.
• Use care when applying operating system updates (Service Packs, hotfixes, and patches). If you do
not require specific fixes from the update, recommend that you do not apply the updates.
Troubleshooting
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