3.
Check for overwritten files. To determine which files are added by the application, see the application
documentation.
4.
Reinstall the application.
5.
Be sure you have the most current drivers.
ROM update issue
Remote BIOS or BMC Firmware flash issues
Network connection fails on remote communication by WebUI
Symptom
An error message describing the broken connection displays and the program exits.
Cause
Because network connectivity cannot be guaranteed, it is possible for the administrative client to become
disconnected from the target server during the BIOS or BMC Firmware flash preparation. If any remote
connectivity procedure fails during the BIOS or BMC Firmware flash online preparation, the flash does not
occur for the target system.
Action
1.
Attempt to ascertain and correct the cause of connection failure.
2.
Restart the process.
Failure occurs during BIOS or BMC Firmware flash
Symptom
The server will not start.
Cause
The flash cannot be interrupted during BIOS or BMC Firmware flash, or the BIOS or BMC Firmware
image is corrupted and the server does not start. The most likely reason for failure is a loss of power to
the system during the flash process.
Action
1.
Use BMC web user interface to update the BIOS again.
The BIOS binary xxx.signed.hpm is available in the Firmware Release Package on the
Packard Enterprise Support Center
.
2.
Use the following KCS interface steps to recover BMC.
a.
While BMC is malfunctioning, reset the AC power, and then press power button.
Let the system boot to the Linux or Windows operating system.
b.
In the command prompt to use BMC binary xxx.ima_enc, enter
Yafuflash -kcs xxx.ima_enc
to recover BMC.
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Troubleshooting
