Cause
• The files are corrupt.
• Viruses exist on the server.
• A TPM is installed but not properly enabled on the server.
Action
1.
Be sure the files are not corrupt. Run the repair utility for the operating system.
2.
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
3.
When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Symptom
The server response time is slower than usual.
Cause
• The drive is full.
• Operating system encryption technology is causing a decrease in performance.
• A recovery operation is pending on the logical drive.
Action
1.
Be sure the drive is not full.
2.
Review information about the operating system encryption technology, which can cause a decrease in
server performance. For more information, see the operating system documentation.
Storage issue
RAID Controller drivers are not recognized
Symptom
When installing an OS, the OS installation does not recognize the RAID Controller drivers.
Action
Manually install the RAID Controller drivers. For more information, see the controller documentation.
Data failure or disk errors on a server with HDD backplane
Symptom
Data failure or disk errors occur on a server with HDD backplane.
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Troubleshooting
