4.
Be sure the new hardware is installed properly. To be sure all requirements are met, see the device,
server, and OS documentation.
5.
Be sure no memory, I/O, or interrupt conflicts exist.
6.
Be sure no loose connections exist.
7.
Be sure all cables are connected to the correct locations and are the correct lengths.
8.
Be sure other components were not accidentally unseated during the installation of the new
hardware component.
9.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and the correct version for the hardware is installed. For example, if you are
using a RAID controller, you need the latest RAID Controller device driver. Uninstall any incorrect
drivers before installing the correct drivers.
10.
After installing or replacing boards or other options, verify that the system recognizes all changes to
the hardware in the BIOS or in the options setup in UEFI System Utilities. If the new hardware is not
configured properly, you may receive a POST error message indicating a configuration error.
11.
Be sure all switch settings are set correctly.
12.
Be sure all boards are properly installed in the server.
13.
Uninstall the new hardware.
Unknown issue
Action
1.
Check the server LEDs to see if any statuses indicate the source of the issue.
2.
Power down and disconnect power to the server. Remove all power sources to the server.
3.
Be sure no loose connections exist.
4.
Reduce the server to the minimum hardware configuration by removing all cards or devices that are
not necessary to power on the server. Keep the monitor connected to view the server power-on
process.
5.
Reconnect power, and then power on the system.
6.
If the video does not work, check if it is video issue.
Third party device issue
Solution 1
Action
1.
Verify that the server and operating system support the device. For more information, see the server
and operating system documentation. See the vendor web site for more information.
2.
Be sure the latest device drivers are installed.
3.
Be sure the device is properly installed. For more information, see the device documentation.
Troubleshooting
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