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HP Xw6400 - Workstation - 4 GB RAM, Service And Technical Reference Manual

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Troubleshooting checklist

Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.

●

Are the workstation and monitor connected to a working electrical outlet?

●

Is the workstation powered on?

●

Is the green power light illuminated?

●

Is the monitor on?

●

Is the green monitor light illuminated?

●

Adjust the monitor brightness and contrast controls if the monitor is dim.

●

Press and hold any key. If the system beeps, then the keyboard is operating correctly.

●

Check all cables for loose or incorrect connections.

●

Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a
diskette drive.

●

Are all of the necessary device drivers installed?

●

Have all printer drivers been installed for each application?

●

Remove all diskettes and CDs from the drives before you power on the system.

●

Are you running the latest BIOS version, drivers, and software updates?

ENWW

Troubleshooting checklist

101

Summary of Contents for Xw6400 - Workstation - 4 GB RAM

Page 1: ...HP xw6400 Workstation Service and Technical Reference Guide User Guide ...

Page 2: ...of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information tha...

Page 3: ...ft and Windows are trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Intel and Xeon are registered trademarks of Intel Corporation in the U S and other countries Energy Star is U S registered mark of the United States Environmental Protection Agency 432077 001 First Edition June 2006 ...

Page 4: ......

Page 5: ...alling or upgrading device drivers 14 Linux preinstalled workstations 14 Starting up the Linux operating system 14 Restoring the Linux operating system 14 Downloading the latest HP driver CD contents 15 Installing the operating system with the HP driver CD contents 15 Upgrading device drivers 15 Linux enabled workstations 15 Verifying hardware compatibility 15 Installing the Linux operating system...

Page 6: ...e workstation 39 Copying to multiple workstations 39 Dual State Power Button 40 HP support website 40 Building blocks and partners 41 Asset tracking and security 41 Password security 42 Establishing a setup password using the Computer Setup F10 Utility 43 Establishing a power on password using workstation setup 43 Entering a power on password 44 Entering a Setup Password 44 Changing a power on or ...

Page 7: ... 54 Screws 54 Special handling of components 54 Cables and connectors 55 Hard drives 55 Lithium coin cell battery 55 Customer Self Repair 56 Predisassembly procedures 57 System board components 58 System board architecture 58 Removal and replacement of components 60 Disassembly order 60 Security lock optional 61 Cable lock optional 62 Universal chassis clamp lock optional 62 Side access panel 63 F...

Page 8: ...cessor 94 Replacing the processor 95 System board 96 Removing the system board 96 Replacing the system board 97 5 System diagnostics and troubleshooting E Support 100 Help Support Center and E Support 100 Troubleshooting checklist 101 LED color definitions 102 HP Insight Diagnostics Offline Edition 103 Key features and benefits 103 Theory of operation 103 Diagnostic Utility on CD 103 Downloading t...

Page 9: ...D 1E configuration 142 Appendix B Appendix B SATA devices Attaching SATA HDDs 146 Configuring system BIOS 147 Creating RAID volumes 148 Deleting RAID volumes 149 Appendix C Appendix C Connector pins Connector pin descriptions 152 Appendix D Appendix D System board designators Appendix E Appendix E Routine care General cleaning safety precautions 164 Maximizing the airflow 165 Cleaning the workstat...

Page 10: ...ding 186 No operating system loading from hard drive 187 No operating loading from hard drive part 1 187 No operating system loading from hard drive part 2 188 No operating system loading from hard drive part 3 188 No operating system loading from diskette drive 190 No operating system loading from CD ROM drive 191 No operating system loading from network 192 Non functioning device 193 Appendix H ...

Page 11: ...1 Product overview This chapter presents an overview of the hardware components of the HP xw6400 Workstation Product features on page 2 Product specifications on page 6 ENERGY STAR on page 11 ENWW 1 ...

Page 12: ...components see http partsurfer hp com Figure 1 1 Component view Table 1 1 Component view Item Description Item Description 1 CPU heatsinks 9 Speaker 2 Memory module 10 PCI Express graphics card 3 Power supply 11 Hard drive 4 Top cover 12 Side access panel 5 Optical drive 13 Processors 6 Front bezel 14 System fans 7 Chassis 15 Memory fan 8 System board 2 Chapter 1 Product overview ENWW ...

Page 13: ...ront panel components Item Description Item Description 1 Optical drive 7 Power button 2 Optical drive activity light 8 Hard drive activity light 3 Optical drive eject button 9 USB connectors 2 4 5 25 inch drive bay 10 Headphone connector 5 3 5 inch drive bay 11 Microphone connector 6 Power on light 12 IEEE 1394a connector optional ENWW Product features 3 ...

Page 14: ...urple 7 Audio line in connector light blue 15 Power cord connector 8 Graphics adapter 16 Built In Self Test BIST LED The rear panel connectors are labeled with industry standard icons and colors to assist you in connecting your peripheral devices Serial number and COA label location Each workstation has two unique serial number labels The serial number labels 1 are located on the side panel of the...

Page 15: ...Figure 1 4 Serial number and COA label location ENWW Product features 5 ...

Page 16: ...ves and on board logic 5V Storage disk optical diskette PCI audio USB input to on board regulator and on board logic 12V B PCI fans and input to on board regulators that supply 1 2V 12V D Storage disk optical diskette PCI Express x16 auxiliary connector 12VCPU0 Input to on board regulator that supplies power for CPU0 and input to on board regulators that supply 1 5 V and 1 8 V to memory slots 12VC...

Page 17: ... CPU0 CPU1 B and D power combination Do not exceed 575 W of total continuous output power Power supply specifications Table 1 7 Power supply specifications Power supply 575 W custom power supply wide ranging active PFC Operating voltage range 90 269 VAC Rated voltage range 100 240 VAC 118 VAC Rated line frequency 50 60Hz 400Hz Operating line frequency range 47 66 Hz 393 407Hz Rated input current 1...

Page 18: ...isabled LAN enabled LAN disabled LAN enabled LAN disabled Windows idle S0 169 W 168 W 168 W Windows busy S0 287 W 284 W 290 W Sleep S3 3 4 W 4 3 W 6 1 W 3 9 W 3 4 W 3 2 Off S5 2 2 W 2 0 W 5 1 W 3 0 W 2 1 W 2 0 W Table 1 9 Heat dissipation 115 VAC 230 VAC 100 VAC LAN enabled LAN disabled LAN enabled LAN disabled LAN enabled LAN disabled Windows idle S0 577 BTU hr 573 BTU hr 573 BTU hr Windows busy ...

Page 19: ...ower cord and reboot the workstation Environmental specifications This section describes environmental specifications of your workstation Table 1 10 Environmental specifications Temperature operating 40 to 95 F 5 to 35 C Temperature non operating 40 to 140 F 40 to 60 C Humidity operating 8 to 85 RH non condensing Humidity non operating 8 to 90 RH non condensing Altitude operating 0 to 10 000 ft 3 ...

Page 20: ... O cards processor and memory must not exceed the maximum ratings of the system power supply See Power supply specifications on page 7 for details Includes 55W maximum from the system board connector and 75 W maximum from the auxiliary graphics power connector NOTE The primary graphics card must be installed in slot 1 The secondary graphics card and only an NVS285 or NVS440 must be installed in sl...

Page 21: ...RGY STAR configuration does not imply endorsement by the EPA As an ENERGY STAR partner HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories HP product...

Page 22: ...12 Chapter 1 Product overview ENWW ...

Page 23: ...ware on page 21 If your workstation was shipped with a preinstalled operating system it is configured automatically the first time your workstation is powered on Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing properly CAUTION After the automatic installation has begun do not po...

Page 24: ...ux documentation by opening your Internet browser the browser is automatically set to use the local HP documentation page as its default You can also access Linux Web links for Red Hat Internet access required by using your Internet browser For additional information about setting up Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux at http www hp com support l...

Page 25: ...rst Boot to add additional CDs insert the HP Driver CD into the CD ROM tray of your workstation 8 Click Install next to Additional CDs The HP Driver CD window opens 9 Click Press to begin install When the install is done you will have two options Reboot now on the left side and Press to continue reboot later on the right side 10 Click Reboot now Upgrading device drivers To upgrade a Linux device d...

Page 26: ...perating system on page 14 in this chapter For more information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux located at http www hp com support linux_user_manual For more information about HP and Linux see http www hp com linux 16 Chapter 2 Installing or restoring the operating system ENWW ...

Page 27: ...upport Software including device drivers Security Management tools optional Software Support Management tools Additional software is available for download HP Client Manager Software is available at http www hp com go easydeploy System Software Manager is available at http www hp com go ssm NOTE Additional HP software might be required in certain situations ENWW HP software 17 ...

Page 28: ...m drive and other partitions should not be affected Creating a RestorePlus CD You can create a set of the CDs from your system if you have a CD burner When you first boot your system you will be prompted to make CDs for RestorePlus the Windows operating system and a supplemental HP Backup and Recovery Manager CD There may be additional CDs you can create depending on the options you purchased You ...

Page 29: ...ery Manager restore point CD or DVDs The HP Backup and Recovery Manager HPBR restore point can be burned to CD or DVDs and used to restore the system Typically you would used the CD DVD set if the hard drive has been replaced or all partitions have been corrupted Boot the system from the HPBR restore point CD DVD and follow the online instructions Restoring from the HP Backup and Recovery Manager ...

Page 30: ...p a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files 20 Chapter 2 Installing or restoring the operating system ENWW ...

Page 31: ...em recovery CDs or DVDs the HP Restore Plus CD set can be obtained through product support on http www hp com support NOTE Before calling HP to order the software be sure to have the serial number of your workstation available ENWW Ordering backup software 21 ...

Page 32: ...22 Chapter 2 Installing or restoring the operating system ENWW ...

Page 33: ...System management This section describes the various tools and utilities that allow for the system management of the workstation Computer Setup F10 Utility on page 24 Desktop management on page 34 ENWW 23 ...

Page 34: ...disable Network Server Mode which enables the workstation to boot the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the system the keyboard and mouse remain locked until the power on password is entered Select POST Messages Enabled or Disabled to change the display status of POST messages POST Messages Disabled suppresses most ...

Page 35: ...essor Specification MPS 1 4 for booting Linux Symmetrical Multi Processing SMP Alert Standard Format ASF 1 0 The BIOS ROM is a 1 MB Intel Firmware Hub or Firmware Hub compatible part The runtime portion of the BIOS resides in a 96 Kb block from E8000h to FFFFFh approximation Advanced Configuration and Power Interface ACPI code and data take about 128 Kb below TOLM top of low memory last RAM addres...

Page 36: ...size L1 L2 memory type and size integrated Media Access Control MAC for enabled or embedded NIC if applicable system BIOS type chassis serial number and asset tracking number About Displays copyright information Set Time and Date Enables you to set system time and date Flash System ROM Enables you to flash update system BIOS using any supported removable mass storage device CD ROM USB drive floppy...

Page 37: ...utomatic option has been added to allow BIOS to automatically determine the translation mode used to configure a previously formatted SAS SATA or USB mass storage device This functionality prevents you from having to know how the mass storage device was previously formatted Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is ...

Page 38: ...take a while for large drives Boot Order Enables you to configure the boot diskette drive and hard drive orders by physically reordering the menu entries Boot Order presents these selections ATAPI CD ROM Drive USB device Hard Drive Integrated SATA Integrated Broadcom Ethernet controller Diskette Drive Boot devices can be disabled from participating in the boot order process These order changes are...

Page 39: ... if sensor has been activated If disabled the BIOS will only prompt for a password after power on Device Security Makes the following devices available or unavailable to the system Serial port Parallel port All USB ports Front USB ports System audio Controller security SATA controller security IEEE 1394 controller Network controller For each device Device available is the default setting and allow...

Page 40: ...bles the suspend to RAM state This option is mostly for troubleshooting purposes the operating system will never enter S3 if one of its drivers does not support that state Enabled by default disabled for troubleshooting ACPI S3 Hard Disk Reset When enabled the BIOS sends a drive reset command to the SAS and SATA drives when resuming from S3 before returning to the operating system ACPI S3 PS2 Mous...

Page 41: ...ch can be necessary for certain add in peripherals that respond slowly of violate specifications For instance disk drives are supposed to spin within 15 seconds but some older drives might take longer Options are None 5 10 15 20 Setup Browse Mode Enables viewing Setup Options without entering Setup password Enables you to view Setup in read only mode if you do not enter the Setup password Disables...

Page 42: ...S5 Monitor Tracking enable disable Enabling this option allows the ROM to save the monitor asset tracking information such as the serial number and model NIC PXE Option ROM Download enable disable Disabling this option prevents booting from this device but more option ROM space is available for other devices SAS Option ROM Download enable disable Enables or disables downloading embedded SAS option...

Page 43: ... X slots the available options are Speed Option ROM Download and Latency Timer For PCI sots the available options are Option ROM Download and Latency Timer Available on select models These options should be used by advanced users only Table 3 1 Computer Setup F10 Utility menu descriptions continued ENWW Computer Setup F10 Utility 33 ...

Page 44: ...e Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment section of the HP Lifecycle Solutions website http whp sp orig extweb hp com country us en solutions html provides information to help you select the best deployment method The Restore Plus CD ROM based setu...

Page 45: ... inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as machines with thermal warnings memory alerts and more Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuring the system BIOS settings For more ...

Page 46: ...ww hp com go ssm Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice website to proactively and automatically Send you Proactive Change Notification PCN e mails informing you of hardware and software changes to most commercial workstations and servers up to 60 days in advance Send you e mails containing customer bulletins customer advisories custome...

Page 47: ...tion on Remote ROM Flash see the HP Client Manager Software or System Software Manager sections at http h18000 www1 hp com im prodinfo html HPQFlash The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a Windows operating system For more information on HPQFlash see http www hp com support files and enter the name of the workstation when prompted FailSa...

Page 48: ...ble lists the various keyboard light combinations used by the Boot Block ROM when a PS 2 keyboard is attached to the workstation and explains the meaning and action associated with each combination Table 3 2 Keyboard light combinations used by boot black ROM FailSafe Boot Block mode Keyboard LED activity State Message Num Lock On ROMPaq diskette or ROMPaq CD not present is bad or drive not ready C...

Page 49: ...kstation to be configured 7 Press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary 8 Click File Replicated Setup Restore from Removable Media and follow the instructions on the screen 9 Restart the workstation when the configuration is complete Copying to multiple workstations CAUTION A setup configuration is model specific Fil...

Page 50: ... to the same operational state without any data loss To change the power button configuration 1 Click Start and select Control Panel Power Options 2 In Power Options Properties click the Advanced tab 3 In the Power Button section select Hibernate Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a button press the power button to put the system in a v...

Page 51: ... access to valuable components and information ProtectTools Embedded Security if installed prevents unauthorized access to data and checks system integrity and authenticates third party users attempting system access Security features such as ProtectTools and the Hood Sensor Smart Cover Sensor help prevent unauthorized access to the internal components of the workstation By disabling parallel seri...

Page 52: ...Install a padlock Access Panel Key Lock Standard Prevents the removal of the access panel and all internal components including optical and floppy drives Lock the access panel Hood Sensor Optional Notifies a local or remote user when the chassis access panel has been opened Install an intrusion sensor Universal Chassis Clamp Lock Optional The version without a cable discourages access panel remova...

Page 53: ...F10 Utility prevents access to the workstation when power is connected unless the password is entered When a power on password is set the Computer Setup F10 Utility presents Password Options under the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled the password must be entered each time the workstation is powered ...

Page 54: ...ary NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a Keyboard Error message disregard it 3 When the key icon appears on the monitor enter the setup password and press Enter NOTE Type carefully For security reasons the characters you enter do not a...

Page 55: ...tle screen if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the computer and press and hold the F10 key again to access the utility Use the appropriate operating system shutdown process To delete the setup password run the Computer Setup F10 Utility 3 When the key icon appears enter your current password followed by a slash or alternate delimiter character...

Page 56: ...ser When the workstation restarts the screen displays a message indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted the screen displays a message indicating that the workstation side access panel has been removed You must enter the setup password to continue These settings can be changed using the Computer Setup F10 Utility Se...

Page 57: ...ng the hood lock Smart cover lock 1 Turn on or restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and press and hold the F10 key again to access the utility If you are using a PS 2...

Page 58: ...be secured with a single cable Hood lock Smart cover lock optional Prevents removal of the access panel and all internal components including optical and diskette drives This lock eliminates the need for a physical key by enabling password protected locking and locking by a local or a remote user Hood sensor Smart cover sensor optional This sensor is set in the Computer Setup utility You can set t...

Page 59: ... contains detailed information about the errant memory module enabling you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules enables you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on selected HP systems Thermal sensor There are multiple sensors on your workstation One per p...

Page 60: ...50 Chapter 3 System management ENWW ...

Page 61: ...s removal and replacement procedures of most internal components Service considerations on page 52 Customer Self Repair on page 56 Predisassembly procedures on page 57 System board components on page 58 Removal and replacement of components on page 60 ENWW 51 ...

Page 62: ...tatic sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cas...

Page 63: ...esistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both f...

Page 64: ... straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Tools and software requirements Torx T 15 screwdriver or flathead screwdriver Diagnostics software Screws The screws used in the workstation are not interchangeable They m...

Page 65: ...e workstation Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive power off the workstation Do not remove a hard drive while the workstation is on or in standby mode Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic dam...

Page 66: ...tain replacement parts and install them yourself on your workstation The following table indicates which workstation components are customer serviceable See http www hp com go selfrepair for more information 56 Chapter 4 Removal and replacement procedures ENWW ...

Page 67: ...n 3 Shut down the operating system 4 Power off the workstation and any peripheral devices that are connected to it 5 Remove or disengage any security devices that prohibit opening the workstation 6 Disconnect the power cord from the electrical outlet and then from the workstation 7 Disconnect all peripheral device cables from the workstation ENWW Predisassembly procedures 57 ...

Page 68: ...ord jumper 30 PCI Express x8 4 5 Auxiliary power 18 Crisis recovery jumper 31 PCI Express x16 6 Processor 1 19 Front chassis fan 32 Audio 7 Processor 1 fan 20 Front control panel 33 Network USB 8 Processor 2 21 Front USB 34 USB 9 Lower rear chassis fan 22 Serial ATA SATA 35 Serial 10 Processor 2 fan 23 Internal USB 36 Parallel 11 Battery 24 Boot block jumper 37 Keyboard Mouse 12 Memory fan 25 Fron...

Page 69: ...Figure 4 2 System board block diagram ENWW System board components 59 ...

Page 70: ...er to your unit Disassembly order Use the following table to determine the sequence in which to remove the major components Predisassembly Predisassembly procedures on page 57 Locks Security lock optional on page 61 Side access panel Side access panel on page 63 Hood sensor Hood sensor Smart cover sensor on page 66 Top coverTop cover on page 65 Front bezel Front Bezel on page 64 Front panel I O de...

Page 71: ...Processor Removing the processor on page 94 PCI retainer PCI retainer on page 75 PCI or PCI express card PCI removal on page 77 CPU heatsink Removing the CPU heatsink on page 91 Processor Removing the processor on page 94 System board System board on page 96 Security lock optional If a security padlock is installed remove it before servicing the unit To remove the padlock unlock it and slide it ou...

Page 72: ...unit To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following image Figure 4 4 Removing the cable lock Universal chassis clamp lock optional If a universal chassis clamp lock is installed remove it before servicing the unit 62 Chapter 4 Removal and replacement procedures ENWW ...

Page 73: ...ing mechanism 2 Remove the screw attaching the lock to the chassis Side access panel Before accessing the internal components of the workstation the side access panel must be removed To remove the side access panel ENWW Removal and replacement of components 63 ...

Page 74: ...ocks that are present Cable lock or Padlock 3 Pull up on the handle 1 and lift off the cover 2 Figure 4 5 Opening the side access panel To replace the side access panel align the bottom groove of the side access panel with the bottom edge of the chassis rotate the side access panel toward the chassis and press firmly until the latch engages Front Bezel 1 Lift up on the two release snaps 1 located ...

Page 75: ...ct power from the system Predisassembly procedures on page 57 and remove the front bezel Front Bezel on page 64 2 Remove the bezel blanks by squeezing in 1 on the tabs and pushing the bezel blanks out 2 Figure 4 7 Removing the bezel blanks Top cover NOTE It is unnecessary to remove the top cover for most removal or replacement procedures ENWW Removal and replacement of components 65 ...

Page 76: ...r of the chassis and lift the cover up 2 Figure 4 8 Removing the Top Cover Hood sensor Smart cover sensor To remove the hood sensor 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Side access panel on page 63 2 Disconnect the white 1x3 hood sensor connector from the in line connector attached to the front panel harness 3 Slide the hood senso...

Page 77: ...emove the side access panel Side access panel on page 63 and remove the top cover Top cover on page 65 2 Using the FailSafe key remove the two tamper resistant screws that secure the hood lock to the chassis Figure 4 10 Removing the hood lock 3 Disconnect the hood lock cable from the system board and remove the lock assembly To install the hood lock reverse the previous steps ENWW Removal and repl...

Page 78: ...vice assembly Figure 4 11 Removing the front panel I O device assembly 6 Slide the front panel cables through the chassis and out the front of the unit To replace the front panel I O device assembly reverse the previous steps Power button assembly and system speaker The power button and the system speaker are part of the same assembly To remove the power button 1 Disconnect power from the system P...

Page 79: ...e the speaker 1 Disconnect the speaker cable from the in line front panel I O device assembly cable if you have not already done so 2 Slide the speaker away from the three flanges and remove it from the chassis Figure 4 13 Removing the speaker To replace the speaker reverse the previous steps Memory fan CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product Be...

Page 80: ...n touch point tabs 1 lift up and away 2 from the system fan housing Figure 4 14 Removing the memory fan To replace the memory fan 1 Align the two center and two outer hooks to the circular opening of the system fan housing 2 Press down on the memory fan housing until it snaps into position Figure 4 15 Replacing the memory fan 70 Chapter 4 Removal and replacement procedures ENWW ...

Page 81: ...2 Disconnect the power supply cables from the system board CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board These two cables have different pin counts and different colors The PCI Express power cable has a 6 pin black connector and the system board power cable has an 8 pin wh...

Page 82: ...l Side access panel on page 63 and remove the memory fan Memory fan on page 69 CAUTION To ensure that memory modules are not damaged during removal or installation power off the workstation and unplug the power cord from the AC power outlet Wait until the LED on the back of the power supply turns off before removing memory If you do not unplug the power cord while installing memory your memory mod...

Page 83: ...mally compatible with this product Third party DIMMs might not be electrically or thermally compatible so they are not supported by HP You must load memory modules in valid configurations If loading only one DIMM install it in slot 1 If loading two DIMMs install them in slots 1 and 3 If loading four DIMMs install them in all slots Load the memory module pairs in order of size from smallest to larg...

Page 84: ... Installing a DIMM 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Side access panel on page 63 and remove memory fan Memory fan on page 69 2 Gently push outward on the socket levers 3 Lower the DIMM straight down and be sure the socket levers secure the module into place 4 Reinstall the memory fan Memory fan on page 69 NOTE Ensure that all cabl...

Page 85: ...edures on page 57 and remove the side access panel Side access panel on page 63 2 For short or tall PCI cards press in 1 on the ribbed portion of the holder and apply upward pressure on the lower arm 2 and rotate it out of the chassis Figure 4 21 Removing PCI retainer for short card Figure 4 22 Removing the PCI retainer for tall card Table 4 4 PCI slots continued ENWW Removal and replacement of co...

Page 86: ... 1 and pull the lower part of the arm over the PCI retention clamp 2 For tall PCI cards attach the lip of the PCI retainer under the chassis slot 1 and pull the lower part of the arm over the PCI retention clamp 2 Figure 4 23 Installing PCI retainer on short card Figure 4 24 Installing the PCI retainer on tall card PCI Express PCI Express is a point to point architecture and uses a serial data tra...

Page 87: ...plugged into a PCI Express x8 slot the card runs at x4 bandwidth Slot 3 The HP xw6400 Workstation contains one PCI Express x16 slot that supports x4 bandwidth If a PCI Express x8 or x16 card is plugged into the PCI Express x8 slot the card runs at x4 bandwidth The maximum power for a PCI Express x16 graphics card is 75W Table 4 5 PCI Express compatibility matrix for xw6400 Slot 1 x16 mechanical x1...

Page 88: ... remove the PCI retainer PCI retainer on page 75 2 Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the PCI retention clamp upward 3 For full length PCI Express cards disengage the release snap on the front chassis card guide not illustrated 4 Remove the auxiliary power supply cable not illustrated if required and move the hockey stick lever 2 to release the...

Page 89: ...the side access panel Side access panel on page 63 2 Release the PCI retention clamp by first pressing down on the green snaps 1 and rotating the clamp upward 3 Remove the PCI slot cover 2 4 Lower the PCI 3 card into the chassis Verify that the keyed components of the card align with the socket 5 Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two green snaps down...

Page 90: ... and rotating the clamp upward 3 Remove the PCI slot cover 2 4 Lower the PCI Express 3 card into the chassis Verify that the keyed components of the card align with the socket 5 Close the PCI retention clamp 4 by rotating the clamp downward and pushing on the two green snaps down from the rear panel of the chassis 6 If installing a PCI Express high end graphics card plug in the auxiliary cable 5 f...

Page 91: ...tem Predisassembly procedures on page 57 remove the side access panel Side access panel on page 63 and remove the front bezel Front Bezel on page 64 2 Disconnect the fan wire 1 from the connector on the system board 3 Release the two card guide latches 2 only one illustrated Pivot the card guide toward the system board 3 and lift it out of the chassis 4 Figure 4 29 Removing the front fan ENWW Remo...

Page 92: ...th the workstation provides power to the real time clock and has a minimum lifetime of about three years WARNING This workstation contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C CAUTION Before removing the b...

Page 93: ...aps engage Power connections to drives For help in identifying power cables refer to the following information Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board These two cables have different pi...

Page 94: ...ve the side access panel Side access panel on page 63 and remove the front bezel Front Bezel on page 64 2 Disconnect the audio 1 data 2 and power 3 cables from the drive The connector colors might be different than illustrated NOTE The audio cable is only required for Linux based systems Figure 4 33 Disconnecting the cables from the optical drive 84 Chapter 4 Removal and replacement procedures ENW...

Page 95: ...drive is partially inserted release the drive lock release lever and slide the drive inward until the drive snaps into place securing the drive CAUTION Ensure that the optical drive is secure Failure to do so can cause damage to the drive when moving the workstation 2 Connect the power data and audio if required cables to the drive and workstation NOTE The audio cable is only required for Linux ba...

Page 96: ...all expansion boards and graphics cards remove the CPU heatsinks disconnect the optical IDE cable from the system board and remove the system board 2 Remove the plastic ties and tape from the IDE cable then remove the IDE cable 3 Replace the cable and cable ties Refer to the previous image for cable routing information Diskette drive optional To remove a diskette drive 1 Disconnect power from the ...

Page 97: ...of the chassis Figure 4 37 Removing the diskette drive from the chassis To replace an optional diskette drive 1 Lift the green drive lock release lever while sliding the diskette drive into the bay When the diskette drive is partially inserted release the drive lock release lever and slide the drive inward until the drive snaps into place securing the drive ENWW Removal and replacement of componen...

Page 98: ...nterfere with the CPU heatsink fans or block airflow Figure 4 38 Routing the diskette drive cable to the system board 3 Connect the cables to the back of the diskette drive Hard drive Replacing a hard drive For more information on SATA hard drives and the SATA RAID configuration see Appendix B SATA Devices Removing a hard drive 1 Disconnect power from the system Predisassembly procedures on page 5...

Page 99: ...eze the green tabs and slide two rails out of the empty bay 3 Attach the rails to the hard drive Align the pins on the rails with the hard drive holes and snap the rails into place CAUTION Do not damage the PC board on the bottom of the hard drive with the pins on the rails Figure 4 40 Attaching the rails to the hard drive 4 Push the drive 1 into the selected bay until it snaps into place ENWW Rem...

Page 100: ... illustrated to the drive Figure 4 41 Replacing the SATA hard drive 6 For a SAS hard drive attach a SAS to SATA cable adapter to the connector on the hard drive Figure 4 42 Attaching the SAS to SATA cable adapter 7 Insert the SAS controller card into an available PCI expansion slot 90 Chapter 4 Removal and replacement procedures ENWW ...

Page 101: ...sinks exist but the overall procedures listed are sufficient to assist you in removing the CPU heatsink 1 Shut down the system disconnect power from the system and remove the side access panel 2 Loosen the four processor screws slowly and evenly Loosen one pair of diagonally opposite screws 1 until the screw shanks disengage from the system board and then loosen the remaining pair 2 Do not fully l...

Page 102: ...nd processor CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely Replacing the CPU heatsink 1 Disconnect power from the system Predisassembly procedures on page 57 Remove the side access panel Side access panel on page 63 and the CPU heatsink Removing the CPU heatsink on page 91 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the...

Page 103: ...le engaging the CPU heatsink screws with the chassis standoffs You only must push back when trying to engage the first screw Figure 4 46 Replacing the CPU heatsink on the system board 5 Tighten the four CPU heatsink screws First tighten all of the screws partially so that the CPU heatsink remains level Next fully tighten one pair of diagonally opposite screws 1 and fully tighten the remaining pair...

Page 104: ...Remove the side access panel Side access panel on page 63 and the CPU heatsink Removing the CPU heatsink on page 91 2 Lift the processor cover 1 off the assembly Raise the processor socket handle fully 2 the full swing angle of the lever is approximately 135 degrees Lift the processor retainer 3 away from the processor Figure 4 49 Raising the processor socket handle 94 Chapter 4 Removal and replac...

Page 105: ...nnect power from the system Predisassembly procedures on page 57 remove the side access panel Side access panel on page 63 the CPU heatsink Removing the CPU heatsink on page 91 and the processor Removing the processor on page 94 2 Raise the processor socket handle fully the full swing angle of the lever is approximately 135 degrees CAUTION Socket pins are delicate and bend easily Use extreme care ...

Page 106: ...ds and the CPU heatsink CPU heatsink on page 91 2 Disconnect all cabling from the system board CAUTION Be sure you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board These two cables have different pin counts and different colors The PCI Express power cable has a 6 pin black connector and the syst...

Page 107: ...ing the system board Replacing the system board 1 Insert the system baord straight down and be sure all system board standoffs engage with the keyholes in the chassis NOTE Be sure the system board connectors engage correctly with the rear I O panel 2 Push back while maintaining downward pressure on the board so all standoffs remain engaged 3 Install the heatsink Replacing the CPU heatsink on page ...

Page 108: ...98 Chapter 4 Removal and replacement procedures ENWW ...

Page 109: ...troubleshooting system issues E Support on page 100 Troubleshooting checklist on page 101 LED color definitions on page 102 HP Insight Diagnostics Offline Edition on page 103 Diagnostic error codes on page 108 Troubleshooting scenarios and solutions on page 111 POST and error messages on page 128 ENWW 99 ...

Page 110: ...pdates tools and more HP Software Driver Downloads requires Internet access Links to HP specific software downloads and updates HP Support Tools requires Internet access Links to self help tools and diagnostics offered by HP Instant Support Professional Edition Contact HP for Support does not require Internet access Provides two different options Chat with an expert online requires Internet access...

Page 111: ...tness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard is operating correctly Check all cables for loose or incorrect connections Reconfigure the workstation after installing a non PnP expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers been installed for each app...

Page 112: ...ies Table 5 1 LED color definitions LED state LED color System status Solid Green System is on Flashing Green System is in Standby Solid or flashing Red System has experienced an error Refer to Diagnostic LED codes on page 108 None No light System is in Hibernate or it is off 102 Chapter 5 System diagnostics and troubleshooting ENWW ...

Page 113: ...Insight Diagnostics Offline Edition operates in offline mode only The operating system is not running and software information from the system is not available to the diagnostics Offline Survey is available to display the current system configuration The Insight Diagnostics Test feature provides the capability to test functionality of all the major hardware components in the system The Test featur...

Page 114: ...on 9 Restart your system and HP Insight Diagnostics launches automatically Downloading the latest diagnostic utility 1 Access http www hp com 2 Click the Support Drivers link 3 Select the Download driver and software radio button 4 Enter your product number for example xw6400 in the text box and press the Enter key 5 Select your operating system 6 Click the Diagnostic link 7 Locate HP Insight Diag...

Page 115: ...t from several types of tests Quick Test Provides a predetermined script during which a sample of most hardware components is exercised and requires no user intervention Complete Test Provides a predetermined script during which most hardware components are fully tested You can select Interactive or Unattended tests This will change the devices tested during the Complete Test More tests are availa...

Page 116: ...ou to go back to the previous test selection page to select a new set of tests The Retest button retests the last set of tests executed This enables you to rerun the set of tests without having to go back to the test selection page The Status page also shows The devices being tested The tests that are running The overall Test time The individual Test times The condition status of each test Log tab...

Page 117: ...formation about Insight Field Diagnostics Error Codes Provides error code listings It includes device tested message and recommended repair information Test Components Reloads and refreshes all components and display component details after the refresh ENWW HP Insight Diagnostics Offline Edition 107 ...

Page 118: ...nnector 3 Verify that the power supply cables are properly connected to the system board 4 Verify the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED illuminates then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LE...

Page 119: ...he power supply fan spins and the BIST LED illuminates then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LED does not illuminate replace the power supply Blinks red 5 times once per second then 2 second pause 5 beeps Pre video memory error 1 Reseat memory modules 2 Replace memory modules one at a time to find the faulty module 3 Replace third ...

Page 120: ...use 8 beeps Invalid ROM based on bad checksum 1 Reflash ROM 2 Replace system board Blinks red 9 times once per second then 2 second pause 9 beeps System powers on but is unable to boot 1 Replace the system board 2 Replace the processor Table 5 2 Diagnostic LED codes continued 110 Chapter 5 System diagnostics and troubleshooting ENWW ...

Page 121: ...ey The Num Lock key can be disabled or enabled in Computer Setup Poor performance is experienced Processor is hot 1 Be sure airflow to the workstation is not blocked 2 Be sure the fans are connected and working properly some fans only operate when needed 3 Be sure the CPU heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Work...

Page 122: ...inates then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LED does not illuminate replace the power supply Solving power supply problems Testing power supply Before replacing the power supply use the Built In Self Test BIST feature to learn if the power supply still works To test the power supply 1 Unplug the AC power 2 Disconnect all internal ...

Page 123: ...ing power supply with BIST LED Table 5 4 Power supply problems Problem Cause Solution Power supply shuts down intermittently Power supply fault Replace the power supply ENWW Troubleshooting scenarios and solutions 113 ...

Page 124: ...e occurs Replace the device causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 2 Verify the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED illuminates then the power supply is good Replace the system board If the p...

Page 125: ...a diskette Diskette is not formatted Format the diskette You are using the wrong diskette type for the drive type Verify the type of drive that you are using and use the correct diskette type You are reading the wrong drive Verify the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette that does not contain ...

Page 126: ...increase the POST Delay in Advanced Power On Options Nonsystem disk NTLDR missing message System is trying to start from a non bootable diskette Remove the diskette from the diskette drive Nonsystem disk NTLDR missing message System is trying to start from a damaged hard drive 1 Insert a bootable diskette into the diskette drive and restart the workstation 2 If the hard drive is still inaccessible...

Page 127: ...ol Panel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 Restart your workstation in VGA mode 2 After the operating system starts change the display ...

Page 128: ...ness and contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen Flat panel monitors using an analog VGA input connection only Flat panel monitor s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphic card 1 Select the monitor s...

Page 129: ...the auto sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE If you set digital as the Output Mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog...

Page 130: ...rd and mouse problems Table 5 10 Keyboard and mouse problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation Keyboard connector is not properly connected 1 Power off the workstation 2 Reconnect the keyboard to the back of the workstation and restart the workstation Program in use has stopped responding to commands Shut down the workstation using the mouse ...

Page 131: ...on and restart the workstation The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the workstation The cable from the device to the computer does not work 1 If possible replace the cable...

Page 132: ...for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Device hardware is not properly jumpered or otherwise configured Read the device specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system W...

Page 133: ...securely connected The cable is attached to the incorrect connector Be sure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Be sure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource...

Page 134: ... will not boot the operating system Table 5 14 Memory problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules Memory module is not the correct type or speed or the new memory module is not seated properly Replace module with the correct industry standard device for the workstation On some models ECC and non ECC memory modules ca...

Page 135: ...e is not connected properly or not properly configured 1 Reconnect power and data cables to the drive 2 Install correct device driver Movie will not play in the DVD drive Movie might be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Cannot eject CD tray load unit Disc not properly seated in the driv...

Page 136: ...ou should see a power LED on the front of the cable DSL modem Cable DSL service is not available or has been interrupted because of bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 10 100 1000 cable is disconnected Connect the CAT5 10 100 1000 cable betwee...

Page 137: ...ur modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instructions Table 5 17 Internet access problems continued ENWW Troubleshooting scenarios and solutions 127 ...

Page 138: ...ROM 1 Flash the ROM if needed 2 If an expansion card was recently added remove it and see if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 103 System Board Failure DMA timers etc 1 Clear CMOS 2 Remove expa...

Page 139: ...1 Memory Error RAM failure 1 Run Computer Setup F10 Setup or Windows utilities 2 Be sure that memory and continuity modules are installed correctly 3 Verify proper memory module type 4 Remove and replace memory modules one at a time to isolate faulty module 5 Replace the faulty memory modules 6 If error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memor...

Page 140: ...re that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with workstation turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with workstation turned off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 401 Parallel P...

Page 141: ... 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run Computer Setup F10 Setup 2 Verify and replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run Computer Setup F10 Setup 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 610 External Stor...

Page 142: ...there is not excessive dust the thermal sensing circuitry has failed on the processors or on the system board You must replace the processors and or the system board 1151 Serial Port 1 Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup 4 Run Computer...

Page 143: ...ables for your computer model If this message persists you may need service for your workstation 1782 Disk Controller Failure Hard drive circuitry error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Verify cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 8 Replace the system board ...

Page 144: ...running 2 Verify processor speed selection 3 Replace the processor 4 Replace the system board 1801 Microcode Patch Error Processor not supported by ROM BIOS Upgrade BIOS to proper version 1802 Processor Not Supported The system board does not support the processor Replace the processor with a compatible one 1803 BIOS Update Needed for Processor This BIOS revision does not support the installed pro...

Page 145: ...ww hp com and run the utility SP5572 EXE SNZERO EXE Run Computer Setup and try to enter serial number under Security System ID and save the changes ECC Multiple Bit Error Detected in Memory Module Chipset has detected more than one bad bit in a 64 bit quadword of the memory array Replace the memory module Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Table 5 18 POST...

Page 146: ...136 Chapter 5 System diagnostics and troubleshooting ENWW ...

Page 147: ...A Appendix A SAS devices ENWW 137 ...

Page 148: ...nections SAS to SATA data and power converter LSI MyStorage Utility for Windows The following RAID configurations are supported on the HP xw6400 Workstation RAID 0 Striped disk array Two drives minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array Two drive minimum 100 redundancy Can recover from single drive failure Improved read performance RAID 1E Three drives minimum C...

Page 149: ... the RAID Properties screen 5 In the RAID Properties screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the Array Disk column for this disk and press the SPACE or key to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the striped volume i...

Page 150: ...ly on this disk The value in the Array Disk column changes to Primary Use the arrow keys to select the secondary mirrored disk for the IM volume Select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is created Press Delete to confirm erasing data from the disk or press any other key t...

Page 151: ... selected all disks for the IM volume press Esc and select Save changes then exit this menu If you do not want to create the IM volume select Discard changes then exit this menu The IM volume exists as soon as you save the changes The RAID Properties screen now displays the IM volume properties and status ENWW SAS RAID 1 configuration 141 ...

Page 152: ...the Keep Data Erase Disk message appears press F3 to keep the data that is currently on this disk The value in the Array Disk column changes to Primary Use the arrow keys to select the secondary mirrored disk for the IME volume Select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is ...

Page 153: ...elected all disks for the IME volume press Esc and select Save changes then exit this menu If you do not want to create the IME volume select Discard changes then exit this menu The IME volume exists as soon as you save the changes The RAID Properties screen now displays the IME volume properties and status ENWW SAS RAID 1E configuration 143 ...

Page 154: ...144 Appendix A Appendix A SAS devices ENWW ...

Page 155: ...t execute All associated messages will not be displayed The Intel Serial ATA AHCI BIOS always executes when RAID AHCI is selected for the SATA emulation mode This BIOS is only used to support serial attached optical drives When an HDD is attached the AHCI BIOS properly identifies the HDD that is connected to the appropriate SATA port and displays Device not supported in this configuration This mes...

Page 156: ...Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level RAID 0 Two to three HDDs RAID 1 Two HDDs RAID 5 Three HDDs 146 Appendix B Appendix B SATA devices ENWW ...

Page 157: ...g 7 Use the arrows on your keyboard to highlight Advanced Power On Options then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 Press F10 to accept the new setting 11 Use the arrow keys to highlight Advanced Device Options and press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and press ...

Page 158: ...e RAID Level field then press Tab 6 Press Enter to display the Select Disks dialog 7 Use the up and down arrow keys and Space to mark individual physical disks as members of the volume 8 Press Enter to exit the Select Disks dialog and return to the Create Volume Menu dialog 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and press Tab 10 Type the desi...

Page 159: ...olumes See Creating RAID volumes on page 148 to create RAID volumes Use the up or down arrow key to highlight 4 Exit and press Enter Use the up or down arrow key to highlight 3 Reset Disks to Non RAID and press Enter 5 Use the up and down arrow keys and Space to mark individual physical disks to be reset 6 Press Enter to complete the selection 7 When prompted press Y to confirm the reset action 8 ...

Page 160: ...150 Appendix B Appendix B SATA devices ENWW ...

Page 161: ...C Appendix C Connector pins ENWW 151 ...

Page 162: ... 13 14 15 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Serial connector Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator USB connector Pin Signal 1 2 3 4 5 VDC Data Data Gr...

Page 163: ...one connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Line in audio connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground ENWW Connector pin descriptions 153 ...

Page 164: ...rved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12 V power S7 Ground P 7 5 V power P14 12 V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12 V power SAS connector Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND 154 Appendix C Appendix C Conne...

Page 165: ...OUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 c P2 V33 c P3 V33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5 c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c ENWW Connector pin descriptions 155 ...

Page 166: ... T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DAT...

Page 167: ... V A 17 GND 23 5 V 5 GND 12 3 3 V 18 GND 24 GND 6 5 V 13 3 3 V 19 GND 7 GND 3 3V Rsense 20 GND CAUTION Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board These two cables have different pin counts and different colors The PCI Express power cable has a 6 pin black connector and the system board pow...

Page 168: ...has a 6 pin black connector and the system board power cable has an 8 pin white connector When power is present you must never connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected see PCI installation on page 79 PCI or PCI Express Installation NOTE The 6...

Page 169: ...Keyboard connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5VDC Clock Unused ENWW Connector pin descriptions 159 ...

Page 170: ...160 Appendix C Appendix C Connector pins ENWW ...

Page 171: ...J41 SLOT 1 PCI Express x16 slot for graphics P60 63 P66 67 SATA0 SATA1 SATA2 SATA Connectors J50 P53 PAR SER Parallel port and serial port stack connector J68 KBD MS PS2 Stacked keyboard mouse connector J9 RJ45 USB Stacked RJ 45 dual USB J10 USB Quad stacked USB J83 AUD Triple stacked audio jack SW50 CMOS Clear CMOS switch push button P1 PWR Power supply connector 24 pin P3 PWRCPU Processor and me...

Page 172: ...ader P8 MEM FAN Memory fan header P130 CHASSIS FAN Chassis fan header P9 N A PCI fan header P93 N A Front chassis fan header XBT2 BAT Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4 Memory slot U1 XU1 Primary processor socket U2 XU2 Secondary processor socket N A ROM ROM socket E15 RECOVER Crisis recovery header jumper 162 Appendix D Appendix D Syst...

Page 173: ...E Appendix E Routine care ENWW 163 ...

Page 174: ...or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the workstation before cleaning the keyboard mouse or air vents Always disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard 164 Appendix E Appendix E Routine care ENWW ...

Page 175: ...of surfaces where dust can gather Keep the front of the unit clear of any obstruction Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air or dust rag Keep the back of the unit at least 0 15 m 6 in away from a wall or other obstruction ENWW Maximizing the airflow 165 ...

Page 176: ... liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed because the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the ven...

Page 177: ...e lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened wit...

Page 178: ...tor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result 168 Appendix E Appendix E Routine care ENWW ...

Page 179: ...iderations on page 52 before cleaning the mouse 2 Remove the mouse ball from the housing by removing the retaining plate 3 Clean the mouse ball 4 Pull out any debris from the ball socket and wipe the ball with a clean dry cloth 5 Reassemble the mouse ENWW Cleaning the mouse 169 ...

Page 180: ...170 Appendix E Appendix E Routine care ENWW ...

Page 181: ...used in place of the power on password as an override to log in to the workstation which is a useful feature for a network administrator If you forget the password for the computer two methods are available for clearing that password so you can gain access to the information on the workstation Reset the password jumper Use the Clear CMOS button CAUTION Pushing the CMOS button resets CMOS values to...

Page 182: ... components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and othe...

Page 183: ...components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords asset numbers and special settings It is important to back up...

Page 184: ...while the message is displayed the workstation must be powered off then on again to access the utility 2 From the Computer Setup menu select File Set Defaults and Exit This restores the soft settings that include boot sequence order and other factory settings It does not however force hardware rediscovery NOTE The workstation passwords and any special configurations along with the system date and ...

Page 185: ...ubleshooting No power No video Error messages No OS loading No OS loading from hard drive No OS loading from diskette drive No OS loading from CD ROM drive No OS loading from network Non functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific workstation ENWW 175 ...

Page 186: ...Initial troubleshooting 176 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 187: ...No power No power part 1 ENWW No power 177 ...

Page 188: ...No power part 2 178 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 189: ...No power part 3 ENWW No power 179 ...

Page 190: ...No video No video part 1 180 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 191: ...No video part 2 ENWW No video 181 ...

Page 192: ...No video part 3 182 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 193: ...Error messages Error messages part 1 ENWW Error messages 183 ...

Page 194: ...Error messages part 2 184 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 195: ...Error messages part 3 ENWW Error messages 185 ...

Page 196: ...No operating system loading 186 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 197: ...No operating system loading from hard drive No operating loading from hard drive part 1 ENWW No operating system loading from hard drive 187 ...

Page 198: ...No operating system loading from hard drive part 2 188 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 199: ...No operating system loading from hard drive part 3 ENWW No operating system loading from hard drive 189 ...

Page 200: ...No operating system loading from diskette drive 190 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 201: ...No operating system loading from CD ROM drive ENWW No operating system loading from CD ROM drive 191 ...

Page 202: ...No operating system loading from network 192 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 203: ...Non functioning device ENWW Non functioning device 193 ...

Page 204: ...194 Appendix G Appendix G Quick troubleshooting flowcharts ENWW ...

Page 205: ...H Appendix H PCI bus layout ENWW 195 ...

Page 206: ...s Dev Fn Device 0 0 0 Port 0 ESI host bridge 0 2 0 Port 2 PCI Express x4 to ESB2 secondary bus M 0 3 0 Port 3 PCI Express x4 x16 to slot 3 secondary bus 96 0 4 0 Port 4 PCI Express x16 to slot 1 secondary bus 64 0 5 0 Port 5 slave port of port 4 0 6 0 Port 6 slave port of port 4 0 7 0 Port 7 slave port of port 4 0 8 0 Crystal beach DMA controller unused hidden 196 Appendix H Appendix H PCI bus lay...

Page 207: ... port 2 hidden 0 28 2 PCI Express port 3 hidden 0 28 3 PCI Express port 4 hidden 0 29 0 USB UHCI controller 1 0 29 1 USB UHCI controller 2 0 29 2 USB UHCI controller 3 0 29 3 USB UHCI controller 4 0 29 7 USB 2 0 EHCI controller 0 30 0 PCI to PCI bridge secondary bus 1 to slot 5 and 6 0 30 2 AC97 audio controller 0 31 0 LPC controller 0 31 1 IDE controller 0 31 2 SATA controller 0 31 3 SMBus contro...

Page 208: ...x8 behind ESB2 P 0 0 64 0 x Slot 1 PCI Express x16 behind MCH 0 4 0 96 0 x Slot 3 PCI Express x4 x16 behind MCH 0 3 0_ 128 0 x Slot 2 PCI Express x4 behind MCH 0 28 0 Table H 1 PCI device list continued 198 Appendix H Appendix H PCI bus layout ENWW ...

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