HP x280n - MediaSmart Connect - Digital Multimedia Receiver, Installation And User Manual

Page: 96 / 256

Chapter 8: Troubleshooting 96
I try to playback a movie with Digital Rights
Management (such as a download from CinemaNow)
but see an
Unsupported format message even though
I know it is a supported format.
Your Digital Rights Management keys may be corrupted. On your
remote control, press Media, select
Settings from the Media
menu and choosing Reset Options . Select Restart System
and press OK. This action restarts the HP MediaSmart Connect
while preserving your personal settings.
How can I find what codec is being used in my
media file?
It may not always be possible to find this information, but you can
try this:
Play the file on your computer by using Windows Media Player.
While the file is playing, if possible, right-click the file in the
Windows Media Player Library, and then click
Properties . On
the File tab, look at the Audio codec and the Video codec sections
for the information.
My USB mass storage device is not recognized.
The HP MediaSmart Connect supports only USB mass storage
devices with a FAT, FAT32, or NTFS file system. For example, a
printer or a Linux-based file system device is not recognized or
supported.
Video playback of a digital video on a USB mass
storage device is sluggish (slow).
Playback of high-definition video in a FAT32 file system may be
sluggish due to the limitations of the FAT32 system. If possible,
back up and reformat your mass storage device to use the NTFS
file system.
I downloaded or copied a movie onto my HP PMD (or
USB mass storage device) and HP MediaSmart
Connect does not play it.
Playback of Digital Rights Management content from mass storage
devices is not supported by the HP MediaSmart Connect. For
more information, see “Viewing USB Photos, Music, and Videos”
on page 59.