HP x280n - MediaSmart Connect - Digital Multimedia Receiver, Installation And User Manual

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Chapter 8: Troubleshooting 91
Chapter 8: Troubleshooting
Refer to this section if you have startup, remote control, or media
problems.
Startup questions
Can I use an HDMI-to-DVI adaptor to connect the
HP MediaSmart Connect to my HDTV?
The HDMI connection is recommended. For HDTVs with no HDMI
connector, use a Component Video connection, see “Component
connector set” on page 18.
I do not hear sound, even though there is an image.
If you are using the Component connectors for video, did you
connect audio cables?
Is the external sound system turned off? Turn it on.
Is the volume too low? Press the Volume button.
Is mute turned on? Press the Mute button, or the Volume button.
Did you program a second device for volume mapping? Turn on
the device.
I do not see an image. There is no video.
Are the connections to the TV correct? Double-check that the
cables are properly inserted into the connectors.
Is the TV turned on? Turn on the TV, and select the HP MediaSmart
Connect as the source to view.
Press the TV Resolution button on the front of the device, and wait
for the resolution to change. If the screen is still blank, press the
button again.
There is no resolution light.
Is the AC power adaptor disconnected? Make sure both ends of
the power adaptor are plugged in.
Is there power coming from the outlet? Plug a functional lamp or
other electrical device into the same outlet to make sure power is
coming from the outlet.