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HP Synergy 480 Gen9 Maintenance And Service Manual Download Page 57

HPE Error Message Guide for HPE Synergy

The 

HPE Error Message Guide for HPE Synergy 

is in the Hewlett Packard Enterprise Information Library

(

www.hpe.com/info/synergy-docs

). It provides information for resolving common problems associated with

specific error messages received for both HPE Synergy hardware and software components.

HPE OneView and HPE OneView REST API scripting help

The 

HPE OneView Help

, the 

HPE OneView REST API Scripting Help

, and the 

HPE OneView API Reference

are readily accessible, embedded online help available within the HPE OneView user interface. These help
files include “Learn more” links to common issues, as well as procedures and examples to troubleshoot
issues within HPE Synergy.

The help files are also available in the Hewlett Packard Enterprise Information Library (

www.hpe.com/info/

synergy-docs

).

HPE Synergy QuickSpecs

HPE Synergy has system specifications as well as individual product and component specifications. For
complete specification information, see the HPE Synergy and individual HPE Synergy product QuickSpecs on
the Hewlett Packard Enterprise website (

www.hpe.com/info/qs

).

HPE Error Message Guide for HPE Synergy

57

Summary of Contents for Synergy 480 Gen9

Page 1: ...blished March 2017 Edition 2 Abstract This document is for the person who installs administers and troubleshoots the HPE Synergy system Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ...for technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Lin...

Page 3: ...rage controller spare parts 12 HPE Smart Storage Battery spare part 12 Drive spare parts 12 SFF SAS HDD spare parts 12 SFF SATA HDD spare parts 13 SFF SAS SSD spare parts 13 SFF SATA SSD spare parts 14 SFF NVMe SSD spare parts 14 Dual Flash Adapter and SFF SATA uFF SSD spare parts 15 USB and microSD option spare parts 15 HP Trusted Platform Module spare part 15 Customer self repair 17 Removal and ...

Page 4: ...g resources for HPE Synergy 55 HPE Synergy documentation 55 HPE Synergy Configuration and Compatibility Guide 55 HPE OneView User Guide for HPE Synergy 55 HPE OneView Global Dashboard 55 HPE Synergy Image Streamer User Guide 55 HPE Synergy Image Streamer GitHub 55 HPE Synergy Software Overview Guide 55 Best Practices for HPE Synergy Firmware and Driver Updates 56 HPE OneView Support Matrix for HPE...

Page 5: ...Cabling 68 Cabling resources 68 HPE Smart Storage Battery cabling 68 HPE Smart Array P542D Controller cabling 68 Specifications 69 Environmental specifications 69 Compute module specifications 69 Acronyms and abbreviations 70 Documentation feedback 71 Contents 5 ...

Page 6: ...rive backplane spare parts 3 DIMM baffle spare parts 4 Front panel drive cage assembly spare parts 5 Rear heatsink blank spare part 6 Compute module end cap spare part 7 Mezzanine assembly spare part For more information see Removal and replacement procedures Access panel spare part Customer self repair mandatory Description Spare part number Access panel 801372 001 Drive backplane spare parts Cus...

Page 7: ...t number Front panel drive cage assembly standard 801370 001 Front panel drive cage assembly no drives 830892 001 Rear heatsink blank spare part Customer self repair mandatory Description Spare part number Rear heatsink blank 801366 001 Compute module end cap spare part Customer self repair mandatory Description Spare part number Compute module end cap 813579 001 Mezzanine assembly spare part Cust...

Page 8: ... board spare part 6 System battery spare part 7 HPE Synergy Internal SATA board spare part For more information see Removal and replacement procedures Processor spare parts Customer self repair optional All Intel Xeon processors in this HPE ProLiant server must have the same cache size speed number of cores and rated maximum power consumption Description Spare part number E5 2697A v4 2 2 GHz 84103...

Page 9: ... GHz 835602 001 E5 2620 v4 1 7 GHz 835601 001 E5 2609 v4 1 7 GHz 835600 001 E5 2603 v4 1 7 GHz 835599 001 Processor heatsink spare parts Customer self repair optional Description Spare part number Processor 1 heatsink 801368 001 Processor 2 heatsink 801367 001 Processor 1 high performance heatsink 813578 001 Processor 2 high performance heatsink 813577 001 DIMM spare parts Customer self repair opt...

Page 10: ...t Customer self repair optional Description Spare part number System board with base pan 801374 001 System battery spare part Customer self repair optional Description Spare part number System battery 234556 001 HPE Synergy Internal SATA board spare part Customer self repair mandatory Description Spare part number HPE Synergy Internal SATA board 801365 001 10 Drive backplane spare parts ...

Page 11: ... SFF SAS SSD spare parts SFF SATA SSD spare parts SFF NVMe SSD spare parts Dual Flash Adapter and SFF SATA uFF SSD spare parts 5 HP Trusted Platform Module spare part For more information see Removal and replacement procedures Mezzanine option spare parts Customer self repair mandatory Description Spare part number HPE Synergy 2820C 10Gb CNA 815670 001 HPE Synergy 3820C 10 20Gb CNA 782833 001 HPE ...

Page 12: ...attery with cable 96W 827349 001 Drive spare parts SFF SAS HDD spare parts Customer self repair mandatory Description Spare part number 146 GB 15 000 rpm ENT 6G 653950 001 300 GB 10 000 rpm ENT 12G 785410 001 300 GB 15 000 rpm ENT 12G 759546 001 450 GB 15 000 rpm ENT 12G 759547 001 500 GB 7 200 rpm MDL 6G 653953 001 600 GB 10 000 rpm ENT 12G 781577 001 600 GB 15 000 rpm ENT 12G 759548 001 600 GB 1...

Page 13: ...escription Spare part number 500 GB 7 200 rpm MDL 6G 656107 001 1 0 TB 7 200 rpm MDL 6G 656108 001 SFF SAS SSD spare parts Customer self repair mandatory Description Spare part number 200 GB ME H2 12G 780430 001 200 GB WI 12G 802905 001 400 GB ME EM H2 12G 780432 001 400 GB WI 12G 802907 001 400 GB MU 3 12G 822784 001 480 GB RI 3 12G 817047 001 800 GB ME EM H2 12G 780434 001 800 GB WI 12G 802909 0...

Page 14: ...12G 846625 001 1 6 TB MU 3 12G 822788 001 1 9 TB RI 12G 802911 001 1 92 TB RI 3 12G 817051 001 3 2 TB MU 3 12G 822790 001 3 84 TB RI 3 12G 817053 001 SFF SATA SSD spare parts Customer self repair mandatory Description Spare part number 120 GB VE EV M1 6G 765013 001 240 GB VE EV M1 6G 765014 001 480 GB VE EV M1 6G 765015 001 800 GB VE EV M1 6G 765016 001 SFF NVMe SSD spare parts Customer self repai...

Page 15: ...ory Description Spare part number Dual flash adapter 120 GB 6G RI 831995 001 uFF SSD 120 GB 6G VE 830452 001 Dual flash adapter 340 GB 6G RI 830452 001 uFF SSD 340 GB 6G RI 830453 001 USB and microSD option spare parts Customer self repair mandatory Description Spare part number HPE Dual 8GB microSD EM USB device 799057 001 32 GB microSD Mainstream flash media 704502 001 8 GB USB flash media key 7...

Page 16: ...Description Spare part number HP Trusted Platform Module 505836 001 HP Trusted Platform Module 2 0 812119 001 16 Compute module options ...

Page 17: ... within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courie...

Page 18: ... Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione...

Page 19: ...en muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe ...

Page 20: ...entes CSR Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise deberá hacerlo en el periodo de tiempo especificado normalmente cinco días laborables Los componentes defectuosos deberán devolverse con toda la documentación relacionada y ...

Page 21: ...eretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website Garantieservice Parts Only Het is mogelijk dat de Hewlett Pack...

Page 22: ...o correspondente no material de transporte fornecido Caso não o faça a Hewlett Packard Enterprise poderá cobrar a reposição Para as peças de reparo feito pelo cliente a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett...

Page 23: ...Customer self repair 23 ...

Page 24: ...24 Customer self repair ...

Page 25: ...Customer self repair 25 ...

Page 26: ...26 Customer self repair ...

Page 27: ...leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Compute module warnings and cautions WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the compute module access panel and then install the compute module into the frame WARNING To reduce the risk of personal injury from hot surfaces allow the drives a...

Page 28: ...ceptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the...

Page 29: ...graceful shutdown of applications and the OS when powering down the compute module to standby mode use one of the following methods Press and release the Power On Standby button Select the Momentary press power off selection in HPE OneView Select the Momentary press virtual power button selection in HPE iLO Always attempt a graceful shutdown first before forcing the compute module to power off If ...

Page 30: ...hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the compute module before beginning any installation procedure Improper grounding can cause ESD Installing the compute module Procedure 1 Verify that the device bay is configured for a half height compute module For more information see th...

Page 31: ...pute module for installation by opening the compute module handle 4 Install the compute module Press the compute module handle near the release button to completely close the handle Removal and replacement procedures 31 ...

Page 32: ...own the compute module 2 Remove the compute module 3 Press the access panel release button 4 Slide the access panel towards the rear of the compute module and then lift to remove the panel To replace the component 1 Place the access panel on top of the compute module 2 Slide the access panel forward until it clicks into place Removing and replacing a drive blank Remove the component as indicated 1...

Page 33: ...a on the drive 3 Remove the drive To replace the drive slide the drive into the bay until it is fully seated and then close the latch handle to lock the drive in the bay Removing and replacing an SFF flash adapter To remove the component CAUTION Removing the SFF Flash Adapter will remove two uFF drives and might cause one or more logical drives to fail Procedure 1 Power down the compute module 2 S...

Page 34: ...e compute module end cap To replace the component reverse the removal procedure Removing and replacing the front panel drive cage assembly Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all drives 6 Remove the front panel drive cage assembly 34 Removing and replacing a compute module e...

Page 35: ...1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove the mezzanine card To replace the component reverse the removal procedure Removing and replacing a heatsink blank To remove the component Removing and replacing a mezzanine option 35 ...

Page 36: ...al procedure Removing and replacing DIMM baffles Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel IMPORTANT When removing the right DIMM baffle leave the Smart Storage Battery installed on the baffle Use the blue pull tab to disconnect the Smart Storage Battery cable from the system board 5 Remov...

Page 37: ... height on the compute module This compute module does not support mixing standard and non standard height DIMMs To identify the DIMMs installed in the compute module see DIMM identification To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all DIMM baffles 6 Remov...

Page 38: ...age Battery To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 3 Remove the access panel 4 Place the compute module on a flat level work surface 5 Remove the DIMM baffle 6 Remove the HPE Smart Storage Battery To replace the component reverse the removal procedure 38 Removing and replacing the HPE Smart Storage Battery ...

Page 39: ...replace the component reverse the removal procedure Removing and replacing a heatsink WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access...

Page 40: ...To replace the component 1 Remove the thermal interface protective cover from the heatsink 40 Removal and replacement procedures ...

Page 41: ...ing the screws until the heatsink is seated properly 1 2 2 2 2 3 Install all DIMM baffles 4 Install the access panel 5 Install the compute module Removing and replacing a processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Removing and replacing a processor 41 ...

Page 42: ... processor model the memory speed will run at 2133MHz For more information see the HPE Synergy compute module User Guide on the Hewlett Packard Enterprise website For more information about compute module memory see the Hewlett Packard Enterprise website To remove the component Procedure 1 Update the system ROM Locate and download the latest ROM version from the Hewlett Packard Enterprise Support ...

Page 43: ...stem board processor socket and screws do not overtighten the heatsink screws 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Removal and replacement procedures 43 ...

Page 44: ...ress down on the processor Pressing down on the processor might damage the processor socket and the system board Press only in the area indicated on the processor retaining bracket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Align and install the heatsink Alternate tighte...

Page 45: ...les 8 Remove the front panel drive cage assembly 9 Remove the drive backplane from the front panel drive cage assembly To replace the component reverse the removal procedure Removing and replacing the internal SATA board To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 R...

Page 46: ...battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component ...

Page 47: ...dure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing the mezzanine assembly To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 3 Place the compute module on a flat level work surface 4 Remove the access panel 5 Remove all mezzanine cards 6 Remove the ...

Page 48: ...ing and replacing the system board CAUTION When returning a damaged system board to Hewlett Packard Enterprise always install all processor socket covers to prevent damage to the processor sockets and system board To remove the component Procedure 1 Power down the compute module 2 Remove the compute module 48 Removing and replacing the system board ...

Page 49: ...nnector see System board components 9 Remove the microSD card if installed To locate the microSD card see System board components 10 Remove all DIMM baffles 11 Remove all DIMMs 12 Remove all mezzanine cards 13 Remove the heatsink 14 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 1 2 3 15 Remove the processor from the processor retaini...

Page 50: ...ard To replace the system board 1 Install the system board in the base pan IMPORTANT Install all components in the same configuration prior to removing the system board 2 If the compute module had only one processor installed install the heatsink blank in processor socket 2 3 Open each of the processor locking levers in the order indicated in the following illustration and then open the processor ...

Page 51: ... damage to the system board do not touch the processor or the processor socket contacts 5 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Removal and replacement procedures 51 ...

Page 52: ... board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 7 Press and hold the processor retaining bracket in place and then close each processor...

Page 53: ...cess panel 20 Install the compute module After you replace the system board you must re enter the compute module serial number and the product ID 1 During the compute module startup sequence press the F9 key to access UEFI System Utilities 2 Select System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter t...

Page 54: ...you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board Dual 8Gb microSD Enterprise Midline USB device This compute module supports the installation of the Dual 8Gb microSD Enterprise Midline USB device on the compute module internal USB connector This USB stora...

Page 55: ...E OneView HPE OneView Global Dashboard The HPE OneView Global Dashboard provides a unified view of health alerting and key resources managed by HPE OneView across multiple platforms and data center sites The HPE OneView Global Dashboard User Guide is in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs It provides instructions for installing configuring navigating an...

Page 56: ... software and firmware requirements supported hardware and configuration maximums for HPE Synergy Image Streamer HPE Synergy Glossary The HPE Synergy Glossary in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs defines common terminology associated with HPE Synergy HPE Synergy troubleshooting resources HPE Synergy troubleshooting resources are available within HPE O...

Page 57: ... are readily accessible embedded online help available within the HPE OneView user interface These help files include Learn more links to common issues as well as procedures and examples to troubleshoot issues within HPE Synergy The help files are also available in the Hewlett Packard Enterprise Information Library www hpe com info synergy docs HPE Synergy QuickSpecs HPE Synergy has system specifi...

Page 58: ...zzanine NIC status LED Solid green Link on any Mezzanine NIC Flashing green Activity on any Mezzanine NIC Off No link or activity on any Mezzanine NIC 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present If all other LEDs are off then no power is present to the compute ...

Page 59: ...the drive bay numbering is different For more information see Drive numbering Serial label pull tab information The serial label pull tab is located on the front panel of the compute module To locate the serial label pull tab see Front panel components The serial label pull tab provides the following information Product serial number HPE HPE iLO information QR code that points to mobile friendly d...

Page 60: ...e Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Table Continued 60 Hot plug drive LED definitions ...

Page 61: ...ts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller SFF flash adapter components and LED definitions Item Component Description 1 Locate Off Normal Solid blue The drive is being identified by a host application Flashing blue The drive firmware is being updated or requires an update 2 uFF drive ejection latch Removes the uFF drive when releas...

Page 62: ...r 1 Hz The drive is not configured and predicts the drive will fail 5 Adapter ejection release latch and handle Removes the SFF flash adapter when released NVMe SSD components The NVMe SSD is a PCIe bus device A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal traffic flow CAUTION Do not remove an NVMe SSD from the drive bay while...

Page 63: ...connector 8 Mezzanine connectors M1 M2 and M3 9 Management power connector 10 System maintenance switch 11 microSD card slot 12 External USB 3 0 connector System maintenance switch Position Default Function S1 Off Off HPE iLO security is enabled On HPE iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved Table Continued System bo...

Page 64: ...t boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved You can access the redundant ROM by setting S1 S5 and S6 to On IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when the compute module is in Legacy BIOS Boot Mode Mezzanine connector definitions...

Page 65: ... not available for additional mezzanine cards When installing a mezzanine option on mezzanine connector 2 processor 2 must be installed DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate the DIMM slot ID for spare replacement The colored slots indicate the slo...

Page 66: ...s Item Description Status 1 Power LED Green Device is on and at least one microSD card is functioning Red Both microSD cards have failed 2 SD2 LED On microSD card has failed Off microSD card is healthy 3 SD1 LED On microSD card has failed Off microSD card is healthy 66 Components ...

Page 67: ...omponent and LED identification for HPE Synergy components see the product specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library Component and LED identification for HPE Synergy hardware 67 ...

Page 68: ...he product and installed options For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website HPE Smart Storage Battery cabling HPE Smart Array P542D Controller cabling 68 Cabling ...

Page 69: ...1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed might reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F might reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Maximum s...

Page 70: ...iLO Integrated Lights Out IML Integrated Management Log KVM keyboard video and mouse MDL midline HPE Midline drive family POST Power On Self Test SAS serial attached SCSI SATA serial ATA SFF small form factor SUV serial USB video TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface USB universal serial bus 70 Acronyms and abbreviations ...

Page 71: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page Documentation feedback 71 ...

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