HP Surestore 15 Slot with DLT7000 User Manual Download Page 95

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3-41

Operating the Library

Troubleshooting

ibrary

O
perat

CAUTION

Do not press the library power switch until all SCSI peripherals connected to host
are shut down. Pressing the power button when the SCSI system is active can cause
data loss and/or problems with the SCSI interface.

INVENTORY

TEST

displays

(initialize element status).

•

Power cycle the library by pressing the power switch off and
then on again. (See the caution note at the end of this
table.)

•

Run the

INVENTORY

CHECK

test under the

TEST

menu.

Cannot write to the tape.

•

Check the host file system access permissions.

•

Check the write-protect tab on the cartridge to assure
write-enabled status.

•

Check the application software.

Cannot read the tape.

•

Check the host file system access permissions.

•

Verify that the correct tape type is used (See “Choosing
Tape Cartridges” on page 2-3.)

•

Check the application software.

Problem

What to do

Summary of Contents for Surestore 15 Slot with DLT7000

Page 1: ...HP SureStore DLT Tape Library User s Guide Models 4115w 4215w 7115w 7215w Part Number C5173 90000 Edition 4 September 1998 Printed in United States Copyright 1998 Hewlett Packard Company ...

Page 2: ...r purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material See Appendix B for important safety and regulatory information Printing History New editions of this manual incorporate all material updated since the previous edition The manual printing date and part number indi...

Page 3: ... moving or shipping the library Chapter 2 Choosing and using digital linear tape cartridges Chapter 3 Operating the tape drive Appendix A Ordering supplies and accessories locating HP sales and support offices Appendix B Safety and regulatory information Appendix C TapeAlert messages Glossary Terms related to digital linear tape storage products ...

Page 4: ...ings call attention to a procedure or practice that could result in personal injury if not correctly performed Do not proceed beyond this box until you fully understand and meet the indicated conditions This warning symbol on a product label indicates that personal injury could result if the product is used improperly and that more detailed information is given in the installation and or user manu...

Page 5: ...8 Safety Precautions 1 8 Tools and Components 1 9 Mounting the Library 1 10 Attach the Mounting Brackets 1 10 Attach the Rack Slides to the Rack 1 12 Place the Library in the Rack 1 17 Step 5 Set the SCSI Interface Mode Switch 1 20 Step 6 Connect Library to Host 1 23 Routing SCSI and Power Cables on Rack Mounted Libraries 1 23 Step 7 Power On the System 1 27 Install Backup Software 1 27 Verify Ins...

Page 6: ...g Display Window Messages 3 4 Drive Status 3 4 Status Indicators 3 4 Activity Indicators 3 5 Control Panel Options 3 6 First Level Options 3 6 Second Level Options 3 7 Control Panel Menu Tree 3 8 Entering the Administration Menu Password 3 9 Setting a New Administration Menu Password 3 10 Setting and Viewing SCSI IDs 3 11 Setting SCSI IDs 3 12 Interpreting SCSI Bus Status Indicator LEDs 3 14 Viewi...

Page 7: ...3 25 Retrieving Performance Information 3 28 Running an Internal Test 3 33 Using Online Drive Replacement 3 37 Troubleshooting 3 39 A Supplies and Customer Support Overview A 2 Supplies and Accessories A 3 Hewlett Packard Customer Support A 6 HP FIRST QUICK FAX Faxback Services A 6 Asia Pacific A 7 Europe A 8 North and South America includes Canada A 8 Other Countries A 8 Electronic Support Servic...

Page 8: ...Safety and Regulatory Information Overview B 2 Safety Information B 3 Laser Safety B 3 CDRH Regulations USA Only B 3 Regulatory Information B 4 Declaration of Conformity B 5 United Kingdom Telecommunications Act 1984 B 6 Herstellerbescheinigung B 6 English Translation of German Sound Emission Directive B 6 Turvallisuusyhteenveto B 7 English Translation of Finnish Regulatory Information B 8 Japanes...

Page 9: ...Contents ix Table of Contents C TapeAlert Messages Overview C 2 TapeAlert Messages and Descriptions C 3 ...

Page 10: ...x Contents ...

Page 11: ...10 Bezel Spacers 1 16 Figure 1 11 Strain Relief Bracket 1 17 Figure 1 12 Library on Slides 1 18 Figure 1 13 Installation Handles 1 18 Figure 1 14 Front Access Door 1 19 Figure 1 15 SCSI Interface Mode Switch Example 1 20 Figure 1 16 SCSI Power Cables and Strain Relief Bracket 1 24 Figure 1 17 Front Access Door 1 25 Figure 1 18 Secured SCSI and Power Cables 1 26 Figure 2 1 Proper Label Position 2 4...

Page 12: ...ure 3 3 Opening the Front Access Door 3 17 Figure 3 4 Loading Tape Cartridges into the Magazine 3 17 Figure 3 5 Inserting Magazines 3 18 Figure 3 6 Opening the Front Access Door 3 20 Figure 3 7 Removing Magazines 3 20 ...

Page 13: ...ble 2 1 Supported Tape Types 2 3 Table 2 2 Drive Cleaning Messages 2 7 Table 2 3 Tape Cartridge Maintenance 2 9 Table 3 1 Default SCSI IDs 3 11 Table 3 2 SCSI Address Configuration Options 3 12 Table 3 3 SCSI Status Indicators 3 14 Table 3 4 Configuration Options 3 26 Table 3 5 Information Logs 3 29 Table 3 6 Internal Tests 3 34 Table 3 7 Troubleshooting Table 3 39 Table A 1 Basic Supplies and Acc...

Page 14: ...xiv Tables ...

Page 15: ...1 1 Installation 1 Installing the Tape Library ...

Page 16: ...page 1 4 To install the library you must 1 Choose a location 2 Unpack the library 3 Install the SCSI host adapter card 4 Mount the library in a rack rackmount configuration only 5 Set the SCSI interface mode switch 6 Connect the tape library 7 Power on the system NOTE These steps are explained in this chapter This chapter also explains how to move or ship the library NOTE After the library is inst...

Page 17: ...ust and debris can damage tapes and tape drives Adequate clearance Standalone configuration free standing or against a wall desk Back 56 cm 22 in for cooling and service Front 86 cm 34 in for operator access Sides 56 cm 22 in for removal of the external cover If less space is allowed move the library to an open area before servicing Rack mount configuration Back Allow adequate room to open the rea...

Page 18: ... when it is in the desired location SCSI card s One single ended FAST WIDE SCSI is included with the library Data is transferred up to 20 Mbytes second For FAST handshaking the total length of the SCSI bus is limited to 3 meters SCSI cable allowable lengths One 3 meter single ended FAST WIDE SCSI is included with the library Daisy chain cable Included with two drive libraries Power cord Included w...

Page 19: ...eo clips HP SureStore Tape CD ROM Includes TapeAssure TapeAlert as well as other diagnostic utilities Also includes the User s Guide on CD ROM translated into French Italian German Spanish and Japanese Live Trial Backup Software Includes live trial versions of backup software for your evaluation Tape Data Sheet Describes the tape specifications characteristics and maintenance needed Bar Code Label...

Page 20: ... Tape Library Rear Panel Figure 1 1 Rear Panel Features The following list identifies the numbered components in Figure 1 1 1 Bus 1 SCSI ports 2 SCSI interface mode switch 3 Bus 2 SCSI ports 4 Power port 5 SCSI bus indicator label 6 SCSI bus status indicators ...

Page 21: ...rd s Installation Step 3 Install the Host SCSI Card s Install the single ended or differential SCSI card into the host computer system Refer to the host user manual and the SCSI card installation instructions for information on installing and configuring SCSI cards ...

Page 22: ...nting the tape library Fully extend the rack s antitip rail and lower the leveller feet Mount the tape library no higher than 4 feet 122 centimeters in the rack IMPORTANT At least two people must lift the library during installation WARNING Do not pull the library out of the rack to its fully extended position unless the anti tip rail on the bottom of the rack has been positioned correctly Do not ...

Page 23: ...n kit 1 2 inch open ended wrench Kit Hardware parts are labeled for easy identification 1 rack slides 1 pair 2 bezel spacers 2 3 mounting brackets 4 4 strain relief bracket 1 5 cable ties 4 6 template 7 8 32 x 3 8 pan slotted phillips lw profile hd 14 8 10 32 x 5 8 pan slotted phillips 14 9 10 32 clip nuts 12 10 8 32 keps nuts 8 11 6 32 x 3 8 pan phillips with internal lockwasher 1 ...

Page 24: ...to the rack slides These steps are explained in detail in the following sections Attach the Mounting Brackets 1 IMPORTANT Lower the rack s leveller feet using a 1 2 inch open end wrench and extend the rack s antitip rail WARNING Failure to extend the antitip rail could result in personal injury and or damage to the tape library if the rack tips over 2 Pull the rack slide members out to the fully e...

Page 25: ... end of each slide using two 8 32 x 3 8 pan slotted phillips screws and two 8 32 keps nuts Tighten the screws Figure 1 4 Front Mounting Bracket 4 Attach the rear mounting brackets to the back side of each slide using two 8 32 x 3 8 pan slotted phillips screws and two 8 32 keps nuts Do not tighten the screws Figure 1 5 Rear Mounting Bracket ...

Page 26: ...Rack 1 Line up the template with an existing product in the rack Attach clip nuts to each front rail in the locations indicated on the template Figure 1 6 Clip Nuts Front Rails NOTE Do not install the library in the bottom of the rack Make sure the bottom of the library is no higher than 4 feet off the floor ...

Page 27: ...y in a Rack optional Installation 2 Attach two clip nuts to each of the back rails so that the slides will be level when attached to the rails NOTE Count the holes on the front and back rails to ensure the slides will be level Figure 1 7 Clip Nuts Back Rails ...

Page 28: ... a Return the slides to their compressed position b Attach the front slide mounting bracket to the lower two clip nuts on the front rails using two 10 32 x 5 8 pan slotted phlp screws c Push the slides as far as possible toward the outside of the rack d Tighten the screws Figure 1 8 Front Bracket on Rack ...

Page 29: ...lengthwise in the rack b Attach the rear slide mounting bracket to the rear clip nuts using two 10 32 x 5 8 pan slotted phlp screws c Push the slides as far as possible toward the outside of the rack d Tighten the screws e Tighten all bracket screws Figure 1 9 Rear Bracket on Rack 5 Extend the slides fully make sure they are parallel and then recompress them ...

Page 30: ...p 4 Mount the Library in a Rack optional 6 Connect the two bezel spacers to the front rails using two 10 32 x 5 8 pan slotted phlp screws The screws attach to the two clip nuts on the front rails above the slides Figure 1 10 Bezel Spacers ...

Page 31: ...il could result in personal injury and or damage to the tape library 3 Remove the keys from the library handle 4 Important two people needed Lift the library onto the slides and back slightly into the rack using the side handles Make sure the handles sit securely on the slides and that the front holes in the library line up with the second hole from the front on the slides WARNING Do not attempt t...

Page 32: ...library to each slide using three 8 32 x 3 8 pan slotted phillips screws Figure 1 12 Library on Slides 6 Remove the installation handles by removing two screws on each handle Keep the screws and handles in case the library needs to be reshipped in the future Figure 1 13 Installation Handles ...

Page 33: ...stallation 7 Release the slide latch springs then push the tape library into the rack 8 Open the front access door using the key and secure the library to the rack through the rectangular holes in the door using two 10 32 x 5 8 pan slotted phlp screws Figure 1 14 Front Access Door ...

Page 34: ...er peripherals if any on your system Type of SCSI card differential or single ended NOTE For best library performance connect only one library on a SCSI bus 2 Set the SCSI interface mode switch Table 1 4 SCSI Interface Mode Switch Settings Setting Purpose Set to Term Pwr Sends power to the terminator ON in most installations Termination Terminates the SCSI bus Functions the same as a physical term...

Page 35: ...Tape Library as the Only Peripheral Configuration Cabling Mode Switch Settings One Drive Tape Library Two Drive Library Daisy chained Minimum host I O slots used Two Drive Library Bus 1 and bus 2 connect to separate SCSI cards Maximum performance Additional card and cable required Single ended SCSI connection Single ended SCSI connection shown Differential SCSI connection shown ...

Page 36: ... One Drive Tape Library Library on its own bus Maximum performance One Drive Tape Library Daisy chained to peripheral Minimum host I O slots used Two Drive Library Daisy chained library and peripheral Minimum host I O slots used Two Drive Library bus 1 and bus 2 use separate SCSI cards Additional card and cable required Minimum I O slots used Single ended SCSI connection shown bus 2 not used Singl...

Page 37: ...ferential The last device in the SCSI bus is terminated 4 Make sure the power switch on the library front panel is switched off 5 Plug the power cord into the power port on the back of the library Stand alone installations Go to Step 7 Power On the System on page 1 27 Rack mount installations Go to the next section Routing SCSI and Power Cables on Rack Mounted Libraries Routing SCSI and Power Cabl...

Page 38: ...the rack mount kit to the SCSI and power cables about eight inches back from the strain relief bracket f Attach another cable tie about eight inches back from the first cable tie Figure 1 16 SCSI Power Cables and Strain Relief Bracket 2 Extend the rack s anti tip rail and verify that the leveller feet are down WARNING Failure to extend the antitip rail could result in personal injury and or damage...

Page 39: ...ect Library to Host Installation 3 Use the key to open the front access door Remove the two screws that secure the library to the rack Figure 1 17 Front Access Door 4 Slide the library out of the rack so that it is in the fully extended position ...

Page 40: ...he same height as the top of the library 6 Carefully route the cables down along the back rail Use a cable tie to secure them to the rail just above the slide mounting bracket Clip off the ends of all four cable ties Figure 1 18 Secured SCSI and Power Cables 7 Close the back door on the rack 8 Push the library back into the rack 9 Open the front access door Replace the two screws that secure the l...

Page 41: ...Troubleshooting on page 3 38 for troubleshooting procedures 3 Turn on other peripherals if any 4 Turn on the host system Install Backup Software Follow the instructions provided with your backup software to configure it to your library Several trial versions are provided with the library for your evaluation Verify Installation With TapeAssure HP TapeAssure is a software utility that tells you quic...

Page 42: ...are application documentation for instructions on how to unmount tape cartridges 3 Verify that all drives in the library are empty If the drives are full empty them before shipping the library For instructions refer to the software documentation your host system uses to manage the library 4 Switch off the power switch on the library front panel CAUTION Do not switch off power to the library until ...

Page 43: ...ls If they are missing call your service representative to order replacement handles d Remove the three 8 32 screws on each side of the library that secure the library to the rack slides e IMPORTANT two people needed With a person on each side of the library lift the library onto a cart 7 Transport the library To move the library a short distance roll the cart to the new location To ship the libra...

Page 44: ...1 30 Installing the Tape Library Moving or Shipping the Library ...

Page 45: ...2 1 Using Tapes 2 Using Tape Cartridges ...

Page 46: ... bar code labels Label bulk load magazines Interpret drive cleaning messages Write protect a tape cartridge Maintain a tape cartridge NOTE For top performance and reliability Hewlett Packard recommends HP labeled tape cartridges that have been fully tested for use with HP s tape products Purchase these cartridges through any HP authorized dealer or order them through HP Direct See Supplies and Acc...

Page 47: ...ilable Table 2 1 Supported Tape Types NOTE Hewlett Packard recommends using the HP DLTtape IV Data Cartridge for top performance highest capacity and least amount of head cleaning Cartridge Type Available Densities HP DLTtape IV Data Cartridge 20 GBytes uncompressed DLT4000 drive 35 GBytes uncompressed DLT7000 drive HP DLTtape III XT Data Cartridge 15 GBytes uncompressed ...

Page 48: ...ersion of operating system If the host software does not keep track of this information create a method of doing so Slide the label into the slot on the face of the cartridge as illustrated in Figure 2 1 NOTE If bar code labels are not used and the Barcode On Off configuration is set to Off the Inventory Check test performance can be significantly impacted This test runs when the library is powere...

Page 49: ...ed in a manner similar to tape cartridges To label bulk load magazines 1 Clean the magazine surface with isopropyl alcohol optional but recommended 2 Remove the adhesive backing from the label pouch 3 Apply the pouch to the magazine anywhere within the shaded area shown in Figure 2 2 4 Slide the label into the pouch Figure 2 2 Magazine Label Position ...

Page 50: ...caused by a tape Note that The tape drives do not require scheduled cleaning maintenance Excessive use of the cleaning cartridge can cause unnecessary wear on the drive head After 20 cleaning cycles the cleaning cartridge must be replaced NOTE For drive cleaning instructions refer to Cleaning the Library Tape Drives on page 3 23 ...

Page 51: ...ly built up on the tape cartridge and was deposited on the drive head Clean the outside of the tape cartridge with a damp cloth Clean the tape drive using the tape drive cleaning procedure in Cleaning the Library Tape Drives on page 3 23 An older frequently used tape causes a cleaning message to be displayed for the second time The tape is probably damaged Damaged cartridges can cause unnecessary ...

Page 52: ...ct switch Left to prevent data from being written to the cartridge The orange indicator on the cartridge can be seen when the write protect switch is in the ON position see A in Figure 2 3 Right to allow data to be written to the cartridge The orange indicator on the cartridge cannot be seen when the write protect switch is in the OFF position see B in Figure 2 3 With the write protect switch in e...

Page 53: ...hat could submit the cartridges to any unnecessary physical shock Open cartridges lid exposing the tape to possible contamination or physical damage Touch the tape surface Take cartridges apart Use graphite pencils water soluble felt pens or other debris producing writing instruments to label cartridges Erase a label replace it instead Store cartridges in a clean safe place in their protective pla...

Page 54: ...2 10 Using Tape Cartridges Maintaining Tape Cartridges ...

Page 55: ...3 1 Library Operation 3 Operating the Library ...

Page 56: ... 3 10 Setting and Viewing SCSI IDs on page 3 11 Loading Tape Cartridges Into the Library on page 3 15 Removing Tape Cartridges from the Library on page 3 19 Viewing Cartridge Bar Code Labels on page 3 22 Cleaning the Library Tape Drives on page 3 23 Using Online Drive Replacement on page 3 36 Setting Configuration Options on page 3 25 Retrieving Performance Information on page 3 28 Running an Inte...

Page 57: ...ns forward by one When held continuously the options scroll quickly ENTER selects the displayed option 2 Activity light indicates the following Steady Green power is on Flashing Green a tape cartridge is being accessed Amber fault indicator 3 16 Character Display displays information about the current operation or drive status An asterisk indicates there is a menu beneath the option Press ENTER to...

Page 58: ...isplayed when the library is in the ready state In this example 1 Drive 1 has a cartridge inserted and data is being written to the tape 2 Drive 2 has a write protected cartridge inserted Status Indicators Status indicators provide drive status information for the drive number that precedes one of the following indicators The drive is full The drive is empty The drive needs to be cleaned The tape ...

Page 59: ... The activity light flashes during the following operations Information is being written to the tape in the drive Information is being read to the tape in the drive The tape in the drive is being searched backward or is rewinding The tape in the drive is being seached forward The drive is being cleaned ...

Page 60: ... the access door to be unlocked VIEW BAR CODES Select to view the bar code labels on each tape cartridge by slot number ADMIN Accesses second level options LOAD DRIVE Loads a tape from a slot to the drive To load a tape 1 Select the drive that you want to load a tape into 2 Select the tape that you want to load The control panel displays the barcode number and slot number Press PREV or NEXT to sel...

Page 61: ...on stored in the library TEST Runs internal library tests CONFIG Customizes the way the library functions CLEAN DRIVES Displays the drive numbers you wish to clean OVERRIDE DOOR Opens the door when media is in drives SCSI IDs Sets the SCSI addresses for the robotics and the library drives ONLINE REPAIR De activates a drive for replacement ...

Page 62: ...3 8 Operating the Library Understanding Display Window Messages Control Panel Menu Tree Figure 3 2 Control Panel Menu Options ...

Page 63: ...s NEXT until ADMIN displays then press ENTER 3 PSWD 000 000 000 displays and the first set of zeros flashes Press ENTER to accept this number if no password has been set or press NEXT or PREV until the correct number displays Press ENTER 4 The middle set of zeros flashes Press ENTER to accept this number if no password has been set or press NEXT or PREV until the correct number displays Press ENTE...

Page 64: ...t of the password then press ENTER 5 The second set of zeros flashes Press NEXT or PREV to display the new numbers you wish to assign the second part of the password then press ENTER 6 The last set of zeros flashes Press NEXT or PREV to display the new numbers you wish to assign the third part of the password then press ENTER 7 PASSWORD CHANGED displays Press CANCEL three times to return to the dr...

Page 65: ...gn individual SCSI IDs to each drive in the library and to the library controller VIEW IDs lets you see the current drive and library controller settings The following table shows the default settings Table 3 1 Default SCSI IDs If you are already using any of these IDs for your computer or another SCSI peripheral device follow the instructions in Setting SCSI IDs on page 3 12 To view the current S...

Page 66: ...T until SCSI IDs displays then press ENTER 5 SET IDs displays Press ENTER LIB BUS ID or DRV BUS ID displays LIB BUS ID stands for the current SCSI ID of the robotics controller DRV BUS ID is the current SCSI ID setting for the drive number and its associated bus 6 Press NEXT until the setting to change displays then press ENTER 1 2 ADMIN SCSI IDs SET IDs Number of Drives SCSI Bus Addresses Availab...

Page 67: ...are different for each device on the bus If a serial communications error is detected while trying to set the SCSI IDs DRV CONNECT ERR displays followed by IDs NOT CHANGED Any changes entered are lost The SCSI IDs menu displays 10 Press CANCEL three times to return to the drive status ready state NOTE To save new settings can be saved to flash ROM turn the library off then turn it back on This all...

Page 68: ...til VIEW IDS displays then press ENTER 6 BUS LIB ID or BUS DRV ID displays BUS LIB ID stands for the current SCSI ID of the robotics controller BUS DRV ID is the current SCSI ID setting for the displayed drive number and its associated BUS 7 Press NEXT or PREV to scroll through the current address settings 8 Press CANCEL until the next operation to perform displays or until the drive status librar...

Page 69: ...o the library Do not use excessive force when inserting the magazines This can cause the magazine latching mechanisms to fail Do not insert magazines when the library power is turned off During normal library operation the cartridge release button on top of the magazine is pushed down by a special mechanism inside the library This unlocks the cartridges allowing them to be inserted and removed fro...

Page 70: ...pty EMPTY DRIVES NO displays Press NEXT or PREV until EMPTY DRIVES YES displays then press ENTER 3 Press NEXT or PREV until RELEASE DOOR displays 4 Press ENTER DOOR RELEASED displays If an error message displays see Troubleshooting on page 3 38 NOTE Some security configurations may prevent the access door from being released If a security option is enabled SECURITY ENABLED displays after the RELEA...

Page 71: ...E Do not let the door fall open The door straps may be damaged Figure 3 3 Opening the Front Access Door 7 Insert up to five tape cartridges into a magazine so that the tape brand name printed on the top of the cartridge is facing up and the tape label is facing out The tapes should click into place Figure 3 4 Loading Tape Cartridges into the Magazine ...

Page 72: ...ss door using the key lock Make sure the door is shut completely NOTE The library INVENTORY CHECK test runs when the access door is closed so that an inventory of tape bar code labels and storage slot locations can be stored into library memory This process takes about one minute The test fails if the door is not completely shut WARNING Do not attempt to disable the interlocks If the library is op...

Page 73: ...led SECURITY ENABLED displays after the RELEASE DOOR option is chosen To remove magazines from the library 1 Verify that the drive status displays if not press CANCEL until it does 2 Verify that all drives in the library are empty 3 Press NEXT or PREV until RELEASE DOOR displays 4 Press ENTER DOOR RELEASED displays See the following note If an error message displays see Troubleshooting on page 3 3...

Page 74: ...g the key then open the door NOTE Do not let the door fall open Damage to the door straps may occur Figure 3 6 Opening the Front Access Door 6 Remove the desired magazine by pushing the button at the top of the magazine handle see Figure 3 7 and pulling out the magazine Figure 3 7 Removing Magazines ...

Page 75: ...operating with fewer than three magazines inserted and the door open the user can be exposed to Class II laser light emitted from the bar code reader 8 Shut and lock the access door using the key lock Make sure the door is shut completely NOTE The library INVENTORY CHECK test runs when the access door is completely closed so that an inventory of tape bar code labels and storage slot locations can ...

Page 76: ...t does 2 Press NEXT until VIEW BAR CODES displays then press ENTER SLOT displays represents the bar code information and represents the first storage slot that contains a bar coded tape cartridge NOTE If there are no bar coded tape cartridges in the library LIBRARY EMPTY displays briefly then VIEW BAR CODES displays Press CANCEL to return to the drive status indicators ready state 3 Press NEXT or ...

Page 77: ... needs to be replaced REPLACE CLEANING displays The software package may manage drive cleaning To clean one or more of the drives 1 Verify that the drive status displays if not press CANCEL until it does 2 Make sure all drives are empty To empty the drives refer to the documentation for the software package 3 Press NEXT until ADMIN displays then press ENTER 4 Enter the three part numerical passwor...

Page 78: ...E ALL displays then press ENTER NOTE If the drives are not empty a DRIVE FULL message displays and the drives must be emptied before they can be cleaned If the slot location chosen in Step 4 did not contain a cleaning cartridge NOT CLEAN CART displays briefly then CLEAN FAIL displays Press CANCEL to twice to return to the ready state Check the bulk load magazines in the library to locate the clean...

Page 79: ...3 9 4 INFO displays Press NEXT until CONFIG displays then press ENTER 5 Press NEXT or PREV until the name of the configuration you wish to set displays then press ENTER If the configuration has multiple settings the current setting flashes Otherwise the configuration option is set and a confirmation message displays Configuration options are described on the following pages If the current configur...

Page 80: ...to OFF the library runs with vertical sensors disabled ON NEW PASSWORD Allows you to change the numerical password required to access the options under the ADMIN menu on the library control panel These options include configurations tests and information logs To change the password see Setting a New Administration Menu Password on page 3 10 SCSI LOG ON OFF Used by service personnel only and should...

Page 81: ...CONF40 ON OFF Used by service personnel only Do not attempt to use this configuration to do so may result in a service call BARCODE ON OFF When set to ON the barcodes and slot locations are stored into library memory when the front access door is closed and the Inventory Check test runs When set to OFF the barcodes are not recorded when the Inventory Check test runs ON Config Name Description Defa...

Page 82: ...rive status displays if not press CANCEL until it does 2 Press NEXT until ADMIN displays then press ENTER 3 Enter the three part numerical password see Entering the Administration Menu Password on page 3 9 4 INFO displays Press ENTER 5 Press NEXT until the name of the log to access displays then press ENTER An asterisk indicates that there are more choices beneath the displayed choice 6 Press CANC...

Page 83: ...E LOADS Press ENTER to select the logs described in the next few rows DRIVE 1 Number of tape cartridge loads for drive 1 DRIVE 2 Number of tape cartridge loads for drive 2 two drive library only DRIVE FW Press ENTER to select the firmware revision of the drive you want to see D1 REVISION Firmware revision of drive 1 D2 REVISION Firmware revision of drive 2 two drive library only INTERFACE FW Press...

Page 84: ...o select the next error RECOVERY ERROR Log of errors during most recent move Returns either NO ENTRIES or the number of recovery errors Press ENTER to view the log for the currently displayed error or press NEXT to select the next error Error Logs HARDWARE ERR Indicates the cause of the failure FRU 1 Field replaceable unit most likely to be at fault FRU 2 Field replaceable unit second most likely ...

Page 85: ...al move command issued before the failure MICROMOVE 2 Second library micro move for the original move command issued before the failure MICROMOVE 3 Third library micro move for the original move command issued before the failure MICROMOVE 4 Fourth library micro move for the original move command issued before the failure MICROMOVE 5 Fifth library micro move for the original move command issued bef...

Page 86: ...es 2 Press NEXT until ADMIN appears in the display window then press ENTER 3 Enter the three part numerical password see Entering the Administration Menu Password on page 3 9 4 INFO displays Press NEXT or PREV until TEST displays then press ENTER 5 Press NEXT until the name of the test to run displays then press ENTER 6 NUM LOOPS displays where the 1 is flashing Press NEXT until the number of test...

Page 87: ... library or if all storage slots are full The transport and the mailslot must be empty IO MAGAZINE Makes a combination of moves with a PASS FAIL result It moves a tape cartridge from a random full slot to a random empty slot It then moves the tape cartridge back to its original storage slot This test displays FAIL if there are no cartridges in the library or if all storage slots are full The drive...

Page 88: ...and returns them to their original storage slot locations if the locations are know otherwise the cartridges are placed into the first available storage slot EMPTY PICKER Used by service personnel only Do not run this test if the library contains tape cartridges with actual file system data on them Moves a tape cartridge from the cartridge transport mechanism to its original storage slot location ...

Page 89: ...1 1 M2 1 M3 1 Each 1 indicates that the caddy is in place If a 0 is displayed the caddy has not been inserted into the library This display is automatically updated if the sensor status changes SENSOR STARWARS The display shows 0 0 Each 0 indicates one of the paths that the cartridge transport mechanism follows in front of each stack of tape cartridges If the path is clean a 0 displays if the path...

Page 90: ...sed by an authorized service representative However if an older frequently used tape causes a drive cleaning message to be displayed more than once and you suspect the tape is damaged use the Online Repair option can be used to clear the drive error message so you can attempt to recover data from the damaged tape To use this option to clear a drive cleaning error 1 With CLEAN DRV displayed press C...

Page 91: ...REV until DRIVE STATUS displays then press ENTER 10 Press NEXT or PREV until DRV OFF FAILED displays where is the number of the drive that was just taken off line then press ENTER 11 DRV OFF FAILED displays where is the drive number and OFF FAILED is flashing 12 Press NEXT until DRV ON GOOD displays then press ENTER 13 SETTING UP DRIVE displays briefly while the drive communication tests run follo...

Page 92: ...le 3 7 Troubleshooting Table Problem What to do Library will not power on Make sure the power cord connections are tight Make sure the power switch is switched on The power switch is located on the library control panel Make sure the power outlet is operating Replace the power cord with a known good one If the library still won t power on call a service representative Power on test failed DEVICE F...

Page 93: ... s power failed while a cartridge was in the drive and did not return to the drive status indicators ready state after the power came back on Press the power switch off and then on again See the caution note at the end of this table If the power on test is unsuccessful switch off the power Call a service representative for assistance No display messages appear Make sure the power cord is connected...

Page 94: ...call a service representative to remove the cartridge from the transport If a LOAD ERROR or FAILED message still displays this could indicate a library failure call a service representative for assistance Changed drive address but the new address is not recognized Try rebooting the host computer Some computers require this for the new address to be recognized See the caution note at the end of thi...

Page 95: ... cycle the library by pressing the power switch off and then on again See the caution note at the end of this table Run the INVENTORY CHECK test under the TEST menu Cannot write to the tape Check the host file system access permissions Check the write protect tab on the cartridge to assure write enabled status Check the application software Cannot read the tape Check the host file system access pe...

Page 96: ...3 42 Operating the Library Troubleshooting ...

Page 97: ...A 1 Supplies Support A Supplies and Customer Support ...

Page 98: ...A 2 Supplies and Customer Support Overview Overview This appendix covers supplies and accessories page A 3 HP customer support information page A 6 ...

Page 99: ...lett Packard attn Mail Order P O Box 1145 Roseville CA 95678 Call 1 800 752 0900 for the location of the nearest authorized Hewlett Packard dealer Table A 1 Basic Supplies and Accessories Item Part Number Bulk Load Magazine 5 slot removable magazine with 5 HP DLT tape IV cartridges C5148F 5 slot removable magazine empty C5149F Tape Cartridges HP DLT Tape IV Data Cartridge with 35 Gbyte 20 Gbyte Na...

Page 100: ...ity ANSI Grade A N A SCSI Cables 68 pin to 68 pin 9 m 2 9 ft SCSI cable high density with thumb screws to high density with thumb screws m m C2911A 2 5 m 8 2 ft SCSI cable high density with thumb screws to high density with thumb screws m m C2924A or D3636A 10m 32 8 ft SCSI cable high density with thumb screws to high density with thumb screws m m C2925A 20m 65 6 ft SCSI cable high density with th...

Page 101: ...ories Supplies Support Drive Upgrade Kits DLT 4000 1 Drive upgrade kit upgrades 4115 to 4215 C5174F DLT 7000 1 Drive upgrade conversion kit upgrades 7115 to 7215 converts 4x15 to 7115 C5174J User s Guide replacement additional C5173 90000 Item Part Number ...

Page 102: ...s in your area for standard or post warranty work See Customer Support Centers on page A 10 If the library fails after the warranty period contact your authorized HP dealer distributor or the nearest HP sales and service office Customers in the US and Europe can also use a credit card for phone assistance HP FIRST QUICK FAX Faxback Services QUICK FAX and HP FIRST are automated systems that fax req...

Page 103: ...c Australia 03 9272 2627 China 81610 65055280 Hong Kong 800 7729 India 011 622 6420 Indonesia 6221 350 3408 Japan 3 3335 8622 Korea 02 769 0543 Malaysia 800 1611 New Zealand 09 356 6642 Philippines 636 867 3551 Singapore 65 291 7951 Taiwan 02 719 5589 Thailand 02 661 4011 Vietnam 001 84 823 4530 ...

Page 104: ... 905900 Germany 0130 810 061 Ireland 01 662 5525 Italy 1678 59020 Netherlands 06 022 2420 Norway 800 11319 Portugal 01 441 7199 Spain 900 993123 Sweden 020 795743 Switzerland German 0800 55 1527 Switzerland French 0800 55 1526 United Kingdom 0800 960271 Other locations in Europe 31 20 681 5792 North and South America includes Canada 800 368 9673 or 970 635 1510 Other Countries 970 635 1510 ...

Page 105: ...lett Packard Web Site Product and support information is available on the Hewlett Packard web site Support and Product information http www hp com go tape Global support http globalsupt mayfield hp com Service Provider Description Address CompuServe To download software firmware and support documents and to discuss issues in user forums GO HPSYS America Online To download software firmware and sup...

Page 106: ...635 1500 DLT Tape Drives 970 635 1000 European Customer Support Centers Monday Friday 8 30 18 00 C E T NOTE Language or country support might not be available for all products Austria 06 60 63 86 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Denmark 3929 4099 Finland 0203 47 288 France 01 43 62 34 34 Germany 0180 52 58 143 Ireland 01 662 5525 Italy 02 264 10350 Netherlands 020 606 8751 Norw...

Page 107: ...96 7729 India 91 0 11 682 6035 Indonesia 62 0 21 350 3408 Japan 81 0 3 3335 8333 Korea 82 0 2 3270 0700 Outside Seoul 080 999 0700 Malaysia 60 0 3 295 2566 New Zealand 64 0 9 356 6640 Philippines 63 2 867 3551 Singapore 65 0 272 5300 Taiwan 886 0 2 717 0055 Thailand 66 0 2 661 4011 Elsewhere Contact your authorized HP dealer distributor or the nearest HP sales and service office ...

Page 108: ...erCard call one of the following 800 810 0130 Per incident fee of 25 00 will be charged to the credit card 900 555 1800 2 50 per minute with a maximum of 25 00 will be charged to the credit card Europe Call the appropriate number listed under European Customer Support Centers on page A 10 A per incident fee will be charged for after warranty support Please have a credit card PO number or billing n...

Page 109: ...B 1 Safety and Regulatory B Safety and Regulatory Information ...

Page 110: ...B 2 Safety and Regulatory Information Overview Overview This section contains important safety and regulatory information for the United States Finland Sweden European Union and Japan ...

Page 111: ...ood and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States The labels and artwork shown below indicate compliance with CDRH regulations and must be attached to laser products marketed in the United States WARNING Use of controls a...

Page 112: ...B 4 Safety and Regulatory Information Regulatory Information Regulatory Information ...

Page 113: ...B 5 Safety and Regulatory Information Regulatory Information Safety and Regulatory Declaration of Conformity ...

Page 114: ...Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991 Schalldruckpegel Lp 70 dB A am arbeitsplatz normaler betrieb nach ISO 7779 1988 EN 27779 1991 Typprüfung English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive from 18 January 1991 Soun...

Page 115: ... på annat sätt än i bruksanvisning specificerats kan användaren utsättas för laserstrålning som överskrider gränsen för laserklass 1 HUOLTO HP DLT Tape Library nauhamuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö Nauhamuistiaseman sisälle asennettua viivakoodinlukijaa ei tule avata eikä purkaa huolto...

Page 116: ...ified in the user s manual may expose the user to laser radiation exceeding safety class 1 THE SAME WARNING IN SWEDISH SERVICE There are no user serviceable parts inside the HP DLT Tape Library units The DLT units can be serviced only by qualified service personnel The laser bar code reader installed inside the library units shall not be opened or disassembled during service WARNING If the enclosu...

Page 117: ...tement This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI Although aimed for residential area operation radio interference may be caused when used near a radio or TV receiver Read the instructions for correct operation ...

Page 118: ...B 10 Safety and Regulatory Information Regulatory Information ...

Page 119: ...C 1 TapeAlert Messages C TapeAlert Messages ...

Page 120: ...rview Overview This section contains information on TapeAlert a diagnostic tool that monitors the drive s operations checks media integrity and send messages via your backup software to warn you of existing or potential problems ...

Page 121: ...e Back up information on to another tape and discard the defective tape If the problem persists call the tape drive supplier helpline 2 Write Warning W The tape drive is having problems writing data No data has been lost but there has been a reduction in the capacity of the tape Back up information on to another tape and discard the defective tape If the problem persists call the tape drive suppli...

Page 122: ...e the write protection or use another tape Insert a new tape and try operation again If the problem persists call the tape drive supplier helpline 10 No Removal I You cannot eject the cartridge because the tape is in use Wait until the operation is complete before ejecting the cartridge If the problem persists call the tape drive supplier helpline 11 Cleaning Media I The tape in the drive is a cle...

Page 123: ... device specific cleaning instructions If the problem persists call the tape drive supplier helpline 22 Expired Cleaning Media C The last cleaning cartridge used in the tape drive has worn out 1 Discard the worn out cleaning cartridge 2 Wait for the current operation to finish 3 Then use a new cleaning cartridge Wait for the current operation to finish before discarding the cartridge If the proble...

Page 124: ...ing the device power on and off Power off the tape drive and attempt the operation again 32 Interface W The tape drive has a problem with the host interface 1 Check the cables and cable connections 2 Restart the operation If the problem persists call the tape drive supplier helpline 34 Download Fail W The firmware has failed because you have tried to use the incorrect firmware for this tape drive ...

Page 125: ...ect the library to make sure all cable and power connections are secure and tapes inserted correctly 2 Hardware B W There is a problem with the library mechanism If the problem persists call the library supplier helpline Inspect the library to make sure all connections are secure and tapes inserted correctly 3 Hardware C C The library has a hardware fault 1 Reset the library 2 Restart the operatio...

Page 126: ...e C The library has a problem with the host interface 1 Check the cables and cable connections 2 Restart the operation If the problem persists call the library supplier helpline 13 Library Pick Retry W There is a potential problem with a drive ejecting cartridges short or with the library mechanism picking a cartridge from a slot This warning is for information purposes only No action needs to be ...

Page 127: ...mechanism loading cartridges or an incompatible cartridge Inspect the library to see if any visible problems exist Insert a cartridge and try the operation again Inspect the cartridge to verify compatibility Call the library supplier helpline if problems persist 16 Library Door C The operation has failed because the library door is open 1 Clear any obstructions from the library door 2 Eject any ma...

Page 128: ...ng magazines Call the library supplier helpline 20 Library Security Mode I The security mode of the library has been changed The library has either been put into secure mode or the library has exited the secure mode This is for information purposes only No action is required Check the user s manual to verify library configuration 21 Library Off line I The library has been manually turned off line ...

Page 129: ... 24 Library Inventory C The library has detected an inconsistency in its inventory 1 Redo the library inventory to correct inconsistency 2 Restart the operation Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory Call the library supplier helpline if problems persist 25 Library Illegal Operation W A library operation has been ...

Page 130: ...C 12 TapeAlert Messages TapeAlert Messages and Descriptions ...

Page 131: ...ions D digital linear tape Digital linear tape DLT drives read and write data to digital linear tape in straight tracks that run the full length of the tape The read write head moves vertically to read from or write to the tracks on the tape driver A program that allows the operating system to communicate with a peripheral device E element A SCSI term for any one of the autochanger components driv...

Page 132: ...o the rack rack slides Expandable mechanical devices that are mounted to a computer peripheral and allow the peripheral to be installed into a rack which can house multiple computer peripheral devices The rack slides allow the peripheral to be extended out of the rack for service rails The vertical slotted metal pieces at the front and back of a rack used to mount the rack slides to the rack S SCS...

Page 133: ...g is requested terminator A resistor array device used for electrically terminating a SCSI bus A SCSI bus must be terminated at its two physical ends A peripheral device uses a terminator only if it is at the end of the bus transport mechanism The part of the library that transports tape cartridges to and from storage slots and the drive U UPS Uninterruptible Power Supply A product that is used to...

Page 134: ...Glossary 4 Glossary ...

Page 135: ... tapes 2 4 2 5 library performance information 3 28 removing tapes 3 19 shipping 1 28 loading tapes 3 15 3 18 location criteria 1 3 M magazines labeling 2 5 menu options 3 6 menu tree 3 8 messages display window 3 4 mode switch setting 1 20 mounting the library rackmounting instructions 1 8 moving the library 1 28 O online drive replacement 3 37 online support A 9 overview iii P part numbers 1 4 A...

Page 136: ...0 T tape drives cleaning 3 23 3 24 tape library clearance 1 3 connecting 1 23 moving 1 28 TapeAlert messages C 3 C 11 TapeAssure 1 27 tapes choosing 2 3 ejecting 3 19 labeling 2 4 maintenance of 2 9 write protecting 2 8 tapes unloading 3 19 3 21 temperature operating 1 3 top level menus 3 6 troubleshooting 3 39 3 42 type styles in this book iv U unloading tapes 3 19 3 21 unpacking the library 1 4 ...

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