HP Surestore 15 Slot with DLT7000, User Manual

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A-6
Supplies and Customer Support
Hewlett-Packard Customer Support
Hewlett-Packard Customer Support
If a DLT library fails during the warranty period, and the troubleshooting guide and
user manual does not solve the problem, you can receive support by doing the
following:
• Consult HP FIRST or QUICK FAX for faxback services. See “HP
FIRST/QUICK FAX Faxback Services” on page A-6.
• Consult one of the computer/modem connectivity services available, such as
America Online or CompuServe. See “Electronic Support Services” on page
A-9.
• Consult one of the customer support centers in your area for standard or post
warranty work. See “Customer Support Centers” on page A-10.
If the library fails after the warranty period, contact your authorized HP
dealer/distributor or the nearest HP sales and service office. Customers in the US
and Europe can also use a credit card for phone assistance.
HP FIRST/QUICK FAX Faxback Services
QUICK FAX and HP FIRST are automated systems that fax requested product
information and/or technical support documents to you. These faxback services are
available 24 hours/day.
To use this service, dial the appropriate fax number below for your country from a
touch-tone phone. Follow the voice prompts to select an index of available support
and product documents.
NOTE Remember to dial the country code before these numbers.