HP StoreOnce B6000 User Manual Download Page 131

Page: 131 / 153

Press

Collect

to collect a support ticket.

You are not permitted to run more than one manual collection at a time. Automatic collection
however can have multiple sessions running.

Provide a name for the data collection. This is a text description field to allow the user to
reference this ticket in the future. Valid characters are [A-Z], [a-z] and _ No other characters
are allowed. Press

NOTE:

This operation may take some time.

Once the collect is complete, highlight the ticket row to be downloaded, then press

Download

This will pull it across to your local server, where the file can be stored. Download cannot be
permitted when a manual Collect is in progress.

NOTE:

It is important to set Security configuration options correctly if you are using Internet

Explorer as your web browser. If you do not, the download will fail without an error message.

Add

https://VIF https://node1 , https://node2

Enable download.

Equivalent CLI commands

•

To create a support ticket:

support create ticket

. A ticket will be produced with the

filename:

tkt_<datestamp>.zip

•

To delete one or all support tickets:

support del ticket <ticket name>

support

del ticket ALL

There is no equivalent CLI command for download, but you can use

sftp

to pull the ticket.

•

Example 1: (using Linux)

sftp Admin@<Management_VIF>

cd tickets

(the full path is

/jail/tickets

)

get <supportticket name>.zip

Pulling a Support Ticket

131

Summary of Contents for StoreOnce B6000

Page 1: ...are included in this guide This guide does not describe all tasks that can only be carried out from the CLI The English version that is available in PDF format on the web at launch may have later updates Localized versions in PDF format will also be available shortly after launch Always check http www hp com support manuals for the most up to date documentation for your product Refer to the Quick ...

Page 2: ...shall not be liable for technical or editorial errors or omissions contained herein WARRANTY STATEMENT To obtain a copy of the warranty for this product see the warranty information website http www hp com go storagewarranty Linear Tape Open LTO LTO Logo Ultrium and Ultrium Logo are trademarks of Quantum Corp HP and IBM in the US other countries or both Microsoft Windows Windows NT and Windows XP ...

Page 3: ...4 To delete a cartridge administrators only 25 To write protect a cartridge administrators only 26 To edit maximum cartridge size administrators only 26 To move or unload cartridges 27 Emulation types for tape devices 27 Making Replication Target libraries visible to the host 28 4 NAS 30 NAS Configuration page 30 Configuring NAS targets for CIFS 30 Configuring users on AD CIFS shares only 35 Confi...

Page 4: ...the replication wizard virtual tape devices 74 NAS Mappings Replication 78 Share details tab 80 File details tab 81 Running the replication wizard NAS 81 7 Housekeeping 85 The Housekeeping page 85 Configuring blackout windows 86 Pausing housekeeping 87 8 Activity 88 Current backup activity graph 88 Current replication and StoreOnce Catalyst copy job throughput graph 89 9 Reporting 90 10 Hardware P...

Page 5: ...Troubleshooting 122 Important information about serial numbers 122 Recording bundled serial numbers 124 Accessing the CLI 124 To access the CLI 124 Power off and power on 124 Power on sequence 125 Powering up servers 125 If power up is unsuccessful 125 Power off 125 Rebooting the system 126 Initiating a controlled failover 126 Networking problems 126 Internal network switches 126 Reserved IP addre...

Page 6: ...al disks fail 136 What happens to the GUI during failover 137 Running failback 138 Failover with CIFS Server in AD authentication 138 Best practices 138 Worked example 139 A Task roadmap 143 Glossary 145 About this guide 147 Index 150 6 Contents ...

Page 7: ...guration A couplet is a paired combination of two nodes that are directly connected in failover pairs Within a couplet each node has access to and can assume the role of both nodes in the event of node failure A couplet provides a minimum of storage and this can be expanded in increments by adding pairs of 12 disk storage shelves up to a maximum of three pairs per couplet Couplets are combined int...

Page 8: ...d The password for the Admin user can be changed via the GUI CLI and any password change applies to both the GUI and CLI Operator This account is available if the administrator wishes to provide limited access to the GUI and CLI to certain users whose access will be restricted to monitoring and viewing The initial user name and login is Operator and operator but the Admin user may change this via ...

Page 9: ...communicate with the StoreOnce Backup System must have Active Scripting or JavaScript enabled If it does not some of the browser buttons may not be displayed After a period of 15 minutes of user inactivity the session will time out and return to the Login screen GUI components The GUI display has the following sections System Status This section shows you the last time the system was updated this ...

Page 10: ...ion Investigate immediately This warning icon may appear in the Details area of the screen with a red square background rather than a red circle it has the same meaning The B6000 Management Console CLI The Command Line Interface CLI provides an alternative way of administering and monitoring the system Some tasks can only be carried out from the CLI CLI commands must be run from a SSH terminal ses...

Page 11: ...Backup System Planning Guide This document describes how to plan for installation and make sure you have the correct environment and network configuration for your product HP StoreOnce Backup System Concepts Guide If you are new to the HP StoreOnce Backup System it is a good idea to read this guide before you configure your system It describes the StoreOnce technology HP StoreOnce B6000 Backup Sys...

Page 12: ... from the B6200 StoreOnce section of the Navigator the Details page is split in two The top half shows the available service sets Click on a service set to select it it is highlighted The lower half of the page then shows any items associated with the service set Use this page to view system information and status details for the selected service set A single couplet configuration has two service ...

Page 13: ... set is a collection of various services such as VTL NAS Replication and StoreOnce Catalyst There is one instance of each service per service set The auto configuration process registers and starts a service set by launching a process on the server for each of the services If you are an administrator you will be able to create elements such as libraries NAS shares replication mappings and StoreOnc...

Page 14: ...ll run if its primary node fails This allows each node to act as the secondary node for the main service set on the other In the event of failover the service set moves transparently from the primary node to the secondary node And because each storage array in your couplet has two connections one from each node the service set can still access its storage on the primary node even though it is now ...

Page 15: ...s is the IP address that you should use when targeting backups and setting up replication mappings to this service set VIF IP The software revision of the node on which the service set is running Use this when adding couplets to check that all service sets are running the latest and the same software Software revision Status This section provides details about the system status of the service set ...

Page 16: ...ibed in this chapter The top half of this page shows the available service sets Click on the service set to display the Fibre Channel Settings for the VTL devices configured for that service set in the lower half of the page Table 6 Fibre Channel settings Description Setting There are two FC ports on each node and therefore two ports available for each service set Port The default is Auto which is...

Page 17: ...k OK at the warning prompt to continue applying the changes Libraries Click VTL Libraries in the Navigator panel to display the libraries that have been created The Libraries section shows all libraries configured for the couplet the service set is shown in the right hand column Click on a library to display its details in the lower half of the page Users with an Admin login may edit these setting...

Page 18: ...start Status This is the emulation type used by the backup software It is selected when you create a device Device Type This is the number of cartridges available on the device which is determined by the Emulation Type selected when the device was created You can reduce the number of Cartridges slots in the Device Details tab for a library selected on this page but this will only remove the highes...

Page 19: ... Each slot will be automatically populated with a new cartridge upon creation whose capacity is appropriate to the Drive Emulation type You can change the maximum size of the cartridge as long as it is blank This means that you can only change the value immediately after the device is created and before it has been accessed by the backup application The default number of drives is determined by th...

Page 20: ...licates To create a new library administrators only Libraries slots and storage capacity It is recommended to Only configure the libraries that you need Only configure the number of cartridges that you are likely to need NOTE Refer to HP StoreOnce Best Practices for VTL NAS and Replication implementations available on the HP Manuals web site for guidelines on setting up a backup policy job within ...

Page 21: ...4 48 maximum 0 47 1 47 less than maximum 0 0 47 50 more than maximum you will not be able to create devices 49 and 50 0 20 30 36 less than maximum 12 12 12 48 maximum 16 16 16 12 less than maximum 3 5 4 To edit library details administrators only It is possible to edit some but not all device details after creating a library In particular you should be aware of the following You can delete cartrid...

Page 22: ... 1 2 to a single FC port when the status shows ready and restarted you must manually correct those drives that are connected to the wrong port 2 Amend details as appropriate and click Update to apply them The information for the Interface Information tab is generated automatically and changing it is not recommended To delete a library administrators only Select the required device and then click o...

Page 23: ...umber that should be used when contacting HP Support See Important information about serial numbers page 122 for more information This is the FC address of the device FC address This is provided when the device is created You can change this if necessary but not to any names that are in use by libraries or drives on the local appliance World Wide Node Name This is generated automatically by the HP...

Page 24: ...e Remove button will not be shown Only Blank cartridges can be removed from the mail slot Used Size This defaults to the appropriate capacity for the drive emulation type selected on the Devices tab This value may be changed if the Used Size is Blank see below The maximum value allowed is 3200 GB Max Size This is a check box that allows you to enable checked and disable unchecked write protection ...

Page 25: ...ntory This saves some processing time You may need to restart your backup application services to see the new cartridges To delete a cartridge administrators only If the Used Size of a cartridge is Blank you will be able to remove it Click on the Delete button There is a new right hand column Delete Cartridge You can select individual slots by clicking in the appropriate checkboxes When you have s...

Page 26: ...ou add cartridges and they are blank Once the cartridges are made available to the backup application it formats them ready for use and they are no longer blank even if you have not yet written data to them Similarly the erase function on most backup applications does not return the cartridge to a completely blank state The Max Size defaults to the appropriate capacity for the drive emulation type...

Page 27: ... emulate any physical library types in existence and is therefore clearly identifiable as a StoreOnce device It is the most flexible emulation type available however backup application support varies by software vendor If you have selected D2DBS Generic for the Library Emulation Type you will be able to select Ultrium VT for the drive emulation This is a generic Ultrium device which is clearly ide...

Page 28: ...drives The total value also applies to NAS shares If you configure the full 240 value as VTL devices you will not be able to configure any NAS shares for that appliance node Please refer to the HP StoreOnce Best Practices for VTL NAS and Replication implementations for maximum and recommended values Making Replication Target libraries visible to the host NOTE See Chapter 5 for more details on repl...

Page 29: ...hich may be Verify the cartridge using the backup application either using a verify command or by performing a restore Copy the cartridge to a physical tape device connected to the media server How is a target device made visible 1 Create the replication mapping as normal See Running the replication wizard NAS page 81 or Running the replication wizard virtual tape devices page 74 as appropriate 2 ...

Page 30: ...f of this page shows the available service sets Click on the service set and select the CIFS Server or NFS Server tab A CIFS interface is required for shares that provide backup targets to Windows servers An NFS interface is required for shares that provide backup targets to UNIX and Linux servers Configuring NAS targets for CIFS There are two configuration stages when creating a file share that W...

Page 31: ...up or restore jobs in progress for it will fail 5 Click Continue or Cancel NOTE When switching authentication modes the user must log out and back into the Windows client before the new authentication settings will work Authentication is synchronized across a couplet Authentication settings There are three authentication options that provide different levels of security for CIFS NAS shares None de...

Page 32: ...e These users can then be individually allowed to access any of the shares that are created When creating a new user in User Authentication mode the user must log out and back into Windows before they can access the newly created share IMPORTANT The User Name that you enter must be unique to the couplet You cannot use the same User Name on both service sets within a couplet Active Directory AD aut...

Page 33: ...tab is used to manage all shares for both CIFS and NFS servers 2 Click Create The Service Set selection box is displayed Select the appropriate service set for the new share 3 The Service Set selection box is displayed Select the appropriate service set for the new share Configuring NAS targets for CIFS 33 ...

Page 34: ...to connect using Fully Qualified domain name share name There is also an option to enable Write Protection This should only be used if you want to prevent further backup to the share If you enable it any backup jobs currently using that share will fail 5 Click Create It will take a few minutes for the status of the new share to go Online 6 If using User Authentication select the share in the Share...

Page 35: ...ed to enter a user name and password which will be server name user name password Configuring users on AD CIFS shares only Prerequisites Domain Controller running Windows server 2003 Windows server 2003 R2 Windows server 2008 Windows server 2008 R2 User account on Domain Controller with authority to add computers to AD User account on server running DNS to add entries The system time on the StoreO...

Page 36: ...ample mydomain local 4 Select Update If the domain controller is found a popup box will request credentials of a user with permission to join the domain Note that joining or leaving the domain will result in failure of any backup or restore operations that are currently running 5 Provide credentials username and password of a domain user who has permission to add computers to the domain and select...

Page 37: ...create a share on the Backup System that is going to be used as a backup target by selecting NAS Shares from the Web Management Interface and clicking Create 2 Provide a share name and description then select the CIFS protocol and click Create 3 After a few seconds the share will start and its status will change to Online 4 It is now necessary to provide a list of users that can access this share ...

Page 38: ...Backup share and select Properties from the Action menu 6 Select the Share Permissions tab and Add a user or group of users from the domain then specify the level of permission that the users will receive Finally select Apply 38 NAS ...

Page 39: ...IFS Server GUI page to Leave AD the user can then rejoin the same domain If joining a different AD domain or changing mode the user should select the Edit button on the page and select the new domain or mode In either case the user will first be prompted to provide credentials of a user with authority to leave the domain If incorrect credentials are supplied the StoreOnce Backup System will reconf...

Page 40: ...OTE A host with the wildcard is added by default which will allow any host to access a share Creating an NFS share 1 Log on to the Management Console GUI 2 Select NAS and display the Shares tab This tab is used to manage all shares for both CIFS and NFS servers 40 NAS ...

Page 41: ...name nas sharename There is also an option to enable Write Protection This should only be used if you want to prevent further backup to the share If you enable it any backup jobs currently using that share will fail 6 If required set permissions Select the share and display the Permissions tab Click Edit if you wish to change them You may set the access permissions for that share for each host in ...

Page 42: ...operating system you are using NOTE See the Linux and UNIX Configuration Guide for more detailed information Problems connecting The following sequence will cause problems when connecting to a NFS share 1 Create an NFS share and mount it on a Linux box 2 Delete the share on the StoreOnce Backup System without unmounting it from the Linux box 3 Recreate the share again with the same name In this sc...

Page 43: ...eplication Creating NAS shares Users with an Admin login may create NAS shares The process varies slightly depending upon whether you are creating a CIFS or NFS share see CIFS page 33 NFS page 40 Editing share details Users with an Admin login may edit the Description and Write Protection settings for existing NAS shares 1 Select the share on the Shares page and click Edit NOTE The fifth field Net...

Page 44: ... there will be a warning provided to the user which they can accept to allow all shares to temporarily go offline Note that you cannot change the share name once it has been created If a share is converted from Read Write to Read Only any open items will be force closed which may result in inconsistencies if they are being written to by a backup application The user will be warned that this could ...

Page 45: ...ver or HP StoreOnce Backup System which ensures efficient use of the available bandwidth There is no limiting geometry such as cartridges for VTL libraries There is no enforced limit on the number of items within a store Copy jobs are instigated from the application and have none of the complexities of replication mapping StoreOnce Catalyst terminology StoreOnce Catalyst the feature StoreOnce Cata...

Page 46: ...a is transferred StoreOnce Catalyst Select StoreOnce Catalyst from the Navigator to display the StoreOnce Catalyst page and associated tabs Select the required service set in the top section of the page the tabs in the lower section provide status configuration and job information for the selected service set Table 12 StoreOnce Catalyst service set fields The name of the service set Name The node ...

Page 47: ...ecking control which clients backup applications can access which stores on the StoreOnce Backup System If you do not set permissions all clients will be able to access all stores The maximum number of outbound copy jobs that can be processed concurrently Copy jobs are placed in a queue Maximum Concurrent Outbound Copy Jobs and are processed as soon as volume of jobs and any configured blackout wi...

Page 48: ...t up a list of clients backup applications that will be displayed on the Permissions tab if you want to restrict client access to a store NOTE If the client application supports it you may also enable clients to create stores remotely from this tab Refer to your client application s documentation for further details To add a client 1 Click Add 2 Enter the name of the client and a description If re...

Page 49: ... for each day must occur after the first blackout window for that day 8 Click Apply If you now look at the Appliance tab you will notice that the calendar for the Source and Target Appliances reflects the changes you have made Pause copy jobs The Pause Copy Jobs button on the Blackout Windows tab provides an easy way of putting all outbound copy jobs on hold immediately Click a second time to resu...

Page 50: ... sure to check the appropriate Apply First Second Restriction checkbox es This ensures the times that have been specified are enabled If it is not checked the times are ignored Then enter the general value you have just calculated for the Recommended Limit in each required window manually NOTE All settings are applied to the HP StoreOnce Backup System you cannot configure settings for individual j...

Page 51: ...time that the store was created Created The number of Catalyst items contained within the store Number of Catalyst items The size of the store on the disk Size on disk The amount of data stored Data stored The dedupe ratio which is the Size on Disk divided by the User Data Stored Dedupe ratio The service set on which the store resides Service set Store details The Store Details tab displays the de...

Page 52: ...formation on the service set tells you how many stores are still available 3 Provide the store details as described in the table below and click Create 4 The store is created and displayed in the Stores list where its status changes from Creating to Online Table 15 Store details The name of the store Name A description for the store Description 52 HP StoreOnce Catalyst ...

Page 53: ...erver uses set both Primary and Secondary transfer policies to the same value To edit store details administrators only It is possible to edit store details after creating a store 1 Select the store in the list to display its details and then click on Edit 2 Amend details as appropriate and click Update to apply them To delete a store administrators only Select the required store and then click on...

Page 54: ...an Exact Match With the Created and Last Modified fields enter a range of dates The Tag List allows you to filter on any tags that the client may have added to the data You may enter as many tags as required they should be space separated with no commas If you leave All Match unchecked the filter will retrieve items that have any of the tags specified If you check All Match it will retrieve only t...

Page 55: ...em Data size The size of the meta data associated with the item Meta data size Data jobs This tab provides details about data jobs for the selected store Use the filter options to locate the required job s By default 50 items are displayed per page This may be changed from Items per Page Either use the scroll bar to scroll through all items on the page or use the Prev or Next buttons to display mo...

Page 56: ...obs is displayed Table 17 Data job fields The name of the data job Item Name The status of the job which may be Running Completed or Cancelled If it shows as Cancelled the data connection has been lost between the HP StoreOnce Backup System and the media server This is unlikely to occur Status Status information Status Information The amount of data that was written Data Written The write throughp...

Page 57: ...o narrow the search With Item Name and Client you can also specify that it should be an Exact Match With the Start Time and End Time fields enter a range of dates and times Select a Status which may be Pending Running Paused Completed or Cancelled 2 Click Show Jobs 3 A report listing outbound copy jobs is displayed Table 18 Outbound copy job fields The name of the item being copied from the outbou...

Page 58: ...is tab provides details about inbound copy jobs for the selected store Use the filter options to locate the required job s By default 50 items are displayed per page This may be changed from Items per Page Either use the scroll bar to scroll through all items on the page or use the Prev or Next buttons to display more pages Values that you set in Settings control how long inbound copy jobs are ret...

Page 59: ...client that initiated the outbound copy job Client The time the job was queued Queued Time The time the job started Started Time The time the job ended Stopped Time To cancel a copy job It is recommended to cancel copy jobs via the backup application and only use the GUI as a last resort This ensures that the backup application catalog stays in sync with the backup images NOTE If you use the GUI t...

Page 60: ...h Replication Targets and Sources as appliances It is important to understand the different meaning of appliance within the multi node and single node environment In a single node StoreOnce Backup System the appliance is the physical device or server that contains the data to be replicated All mapping is done using the physical IP addresses of the target and source StoreOnce Backup Systems In a mu...

Page 61: ... deterioration in performance but all replication data is safe The replication status which may be Replication Status Running A target service set is offline A mapped share NAS or slot pair VTL is not synchronized or out of sync for a certain number of days hours depending upon the settings for warning critical out of sync hours Whether replication has been licensed on this service set There is a ...

Page 62: ...get Appliance details NOTE Although you can add Target Appliances on this page it is not necessary to do so before mapping configurations because this option is also available when running the Replication wizard Summary Appliance details The following status details are shown for both Target and Source appliances Table 21 Summary Appliance details The name of the appliance Appliance Name The healt...

Page 63: ...ld indicates whether the Target Appliance is available Available This identifies the replication protocol in use Replication protocol The amount of user data stored on the Target Appliance User Data Stored This shows the capacity of the Target Appliance Capacity This shows the amount of free space on the Target Appliance Free Space This shows the software version of the Target Appliance Software v...

Page 64: ...sted The Source Appliances tab is not editable Table 23 Source appliance parameters Source Appliance tab No fields are editable This is the name of the Source Appliance Appliance Name The product class of the appliance such as HP D2D4324 Product Class This is the IP address of the Source Appliance Appliance Address This is the serial number of the Source Appliance Serial Number This field indicate...

Page 65: ...ick Edit and check the Enabled box Click Update A list of source appliances is displayed You must now create the list of source appliances Table 24 Source Appliances parameters This is the serial number for the required service set This information can be found by selecting the Service Set on the top level B6200 StoreOnce page Serial Number This is the name of the appliance for which you have spec...

Page 66: ...lows you to set permissions across all source appliances However you are more likely to want to set permissions for individual appliances Click Add A wizard guides you through the necessary steps to add a new source appliance to the list You will need to provide the serial number of the appliance and can also specify initial access permissions for all libraries and all shares on that appliance To ...

Page 67: ... on the Management Console of the local and partner appliances It may be anything that is meaningful to the user such as the geographical location of the appliance This is the maximum number of source and target jobs that can run concurrently If necessary you can reduce the default value on this page You may want to decrease the maximum Maximum Jobs source jobs to avoid using too much WAN bandwidt...

Page 68: ... by a router on the WAN They must be the same on both source and target appliances If in doubt do NOT change them Configure Replication Ports IMPORTANT If replication needs to take place through a firewall the network administrator will need to open TCP ports 9387 Command protocol and 9388 Data protocol to allow the replication traffic to pass to and from the HP StoreOnce Backup Systems If necessa...

Page 69: ... page to work out limit values if required 3 Click Edit to edit the Bandwidth Limiting Windows You can configure two windows for each day Be sure to check the appropriate Apply First Second Restriction checkbox es This ensures the times that have been specified are enabled If it is not checked the times are ignored Then enter the general value you have just calculated for the Recommended Limit in ...

Page 70: ...occur for example during planned maintenance or heavy network traffic You may configure multiple blackout windows NOTE This setting relates to the local appliance in its role as a source or target device No replication jobs will be started if the Source or Target Appliance for a mapping is in blackout and any running jobs for the mapping will be paused 1 Select the Blackout Windows tab 2 Click Edi...

Page 71: ... of all completed replication events on the appliance This page presents a time and date stamped list of significant replication events with severity status and associated messages It also shows you source and target details for the replication event The most recent information is shown at the top of the list Select an event in the list to view its details below The Clear Event History button may ...

Page 72: ...ains a list of all available local libraries Local Libraries are the libraries that have been configured on this HP StoreOnce Backup System Non Replicating library a library on this HP StoreOnce Backup System whose slots have not yet been mapped for replication Replication and Recovery Wizards are available only with non replicating libraries Replication Source library a library on this HP StoreOn...

Page 73: ...sed Synchronising or Pending Synchronisation Replication status The service set on which the library is configured Service set Slot mappings Select a local library to display slot mappings for that library Users with an Admin login may also remove a slot mapping by clicking on the Remove button Table 27 Slot mapping parameters Replication Source or Replication Target library selected This is the s...

Page 74: ...ut data for each slot If you have selected a source library users with an Admin login will be able to Edit the Target Slot to which a Source Slot is mapped Enable the Recover First checkbox which enables a user to request that a mapped slot be recovered from Target to Source if required Running the replication wizard virtual tape devices When you select a Non Replicating library you will be able t...

Page 75: ...is not yet on the list click Add Target Appliance Enter the Target Appliance IP Address or fully qualified domain name The default values for the Command and Data Protocol Port Numbers are usually acceptable but may be edited if there is a conflict If replication needs to take place through a firewall the network administrator will need to open TCP ports 9387 Command protocol and 9388 Data protoco...

Page 76: ...e When creating libraries on a target device it is possible to create libraries with 0 zero drives Attempting to create a library with more drives than those available on the target will fail with a suggestion that there may be too many drives already in use on the target You cannot create a new target library if Source Appliance Permissions is enabled on the selected target appliance Instead the ...

Page 77: ...be overwritten with those of the source when replication starts By default all slots on the Source are selected for mapping and mapped to available slots on the Target library If you want to deselect cartridges from this slot mapping configuration select Unmapped from the Target Slot Name drop down menu 9 Click Next to display a summary of the replication configuration that you have created VT Map...

Page 78: ...onising to Synchronized NOTE If you were able to colocate the Target Appliance on the same LAN as the Source Appliance to improve replication performance remember to relocate the Target Appliance to the target site as soon as the cartridges are synchronized NAS Mappings Replication This page allows users with an Admin login to configure how NAS shares are mapped between source and target appliance...

Page 79: ... Replication Target a share on this HP StoreOnce Backup System that has been replicated from a Replication Source share NOTE When you select a Non Replicating share you will be able to run the Replication or Recovering wizard Use the Replication wizard to create slot mappings for the non replicating share it becomes a Source share See Running the replication wizard NAS page 81 for more information...

Page 80: ...tion link is established with the partner appliance Source Target Appliance Online The serial number of the Target Appliance to which entries will be replicated Source Target Appliance Serial Number The name of the share to which entries will be replicated on the Target Appliance Source Target Share Name The status of the partner share such as online Source Target Share Status This relates to the ...

Page 81: ...nce Backup System Concept Guide If you are seeding across the WAN or have been able to colocate the Target Appliance on the same LAN as the Source Appliance go to step 4 If you are seeding using physical media 1 Create the first full backup on the Remote Site share 2 Map to the NAS share on the Source Appliance and copy the files from the NAS share to a USB disk 3 Transport the USB disk to the rep...

Page 82: ...ocol Port Numbers are usually acceptable but may be edited if there is a conflict If replication needs to take place through a firewall the network administrator will need to open TCP ports 9387 Command protocol and 9388 Data protocol to allow the replication traffic to pass to and from the HP StoreOnce Backup Systems Click Add Target Appliance 8 The wizard then moves to the Select Target Share st...

Page 83: ...when creating a new share You cannot create a new target share if the appliance to be used as the target has Replication Source Permissions enabled When you create a new share you are warned that it will take a few seconds for the new share to come online Click OK 9 Give the Share Mapping a name and click Next NAS Mappings Replication 83 ...

Page 84: ...n Replication of files will start immediately NOTE If you were able to colocate the Target Appliance on the same LAN as the Source Appliance to improve replication performance remember to relocate the Target Appliance to the target site as soon as the files are synchronized 84 Replication ...

Page 85: ...he Housekeeping page users with an Admin login can also configure blackout windows for housekeeping IMPORTANT Housekeeping is an important process in order to maximize the deduplication efficiency of the appliance and as such it is important to ensure that it has enough time to complete Running backup restore replication and Catalyst Store operations with no break i e 24 hours a day will result in...

Page 86: ... in the last 24 hours Caution means that housekeeping has not been idle in the last 7 days A status of either Warning or Caution requires further investigation because it will be affecting backup and replication performance Configuring blackout windows Scheduling housekeeping blackout windows to cover the period during which backups are occurring can significantly improve backup performance Housek...

Page 87: ...nce Backup System is running backup or replication See the HP StoreOnce Best Practices for VTL NAS and Replication implementations for recommendations Pausing housekeeping Click Pause Housekeeping to pause housekeeping altogether perhaps while you decide how best to configure blackout windows This setting applies to all devices libraries and shares on the HP StoreOnce Backup System It is not retai...

Page 88: ...ughput These graphs are updated every 5 seconds and provide useful feedback about the activity on the HP StoreOnce Backup System See the HP StoreOnce Best Practices for VTL NAS and Replication implementations for more information about using these graphs in conjunction with other information to decide whether it may be necessary to take action to improve performance and what action may be appropri...

Page 89: ...Current replication and StoreOnce Catalyst copy job throughput graph Current replication and StoreOnce Catalyst copy job throughput graph 89 ...

Page 90: ...r the Period from drop down boxes to specify the axes for the graph There are four Data types Disk storage Dedupe ratio Disk storage daily change Disk storage weekly change The Period may be weekly or monthly See the HP StoreOnce Best Practices for VTL NAS and Replication implementations for more information about using these graphs in conjunction with other information to decide whether it may be...

Page 91: ...Summary statistics are displayed at the foot of the page 91 ...

Page 92: ...cription Field The status of the hardware item which may be warn failure down degraded This list may be sorted alphabetically Entries will have one of two icons Red box with a white X through it for failed and down yellow triangle with an in it for all others Status The type of hardware item Type The exact location of the hardware item For example this helps you locate a failed failing disk or a n...

Page 93: ...Hardware problem details 93 ...

Page 94: ... Description Field The name of the service set Service Set The name of the current node serving this service set Current Node The name of the couplet within the cluster to which this service set belongs Couplet The amount of free space available on the couplet i e across both service sets Couplet Free Space The amount of space that has been used on the couplet i e across both service sets Couplet ...

Page 95: ...Name This is the device ID for example B6000 for the top level unit DevID This is the serial number Note when contacting HP Support on warranty issues use the bundled serial number Serial Number for your configuration found on the toe tag do not use the serial numbers on the GUI See the Troubleshooting chapter for more information This is the unique ID and is normally the same as the device ID UUI...

Page 96: ... couplet Node 2 this is the other server within the couplet MSA 1 this is the storage RAID controllers and disk arrays associated with Node 1 MSA 2 this is the storage RAID controllers and disk arrays associated with Node 2 Additional properties groupID and displaylp Monitoring a node There is an entry for each node within a couplet The following installed hardware components are included under th...

Page 97: ...tem for each storage array The following installed hardware components are included under the tree hierarchy for each MSA controller x2 enclosure x4 RAIDset x8 Table 33 Additional properties of MSA hardware elements Additional properties Hardware element None MSA top level None Controller top level None Battery controller IP address MAC address Ethernet controller loopId port wwpn SAS channel cont...

Page 98: ...ver Disk it has been cleared Use this button to clear the disk If you attempt to use this button with a clean disk no action is taken Use this button to turn the Beacon LED of the selected disk on This makes it easier to identify a failed or failing disk in an enclosure for replacement Turn Beacon LED On Use this button to turn the Beacon LED of the selected disk off Turn Beacon LED Off RAID set T...

Page 99: ... on the disk if applicable DRSC The disk is being scrubbed EXPD The vdisk is being expanded INIT The vdisk is being initialized RCON The vdisk is being reconstructed VRFY The vdisk is being verified VRSC The vdisk is being scrubbed Monitoring switches There is an entry for each switch The following installed hardware components are included under the tree hierarchy for each switch Fan this is the ...

Page 100: ...nstallation This is the number that is required when licensing replication or additional storage Cluster ID This text is used to label and identify the StoreOnce Backup System It is set by the user with the CLI system set description command Description User Management Two user accounts Admin and Operator and passwords are created at installation Users with an Admin login may use this page to modi...

Page 101: ... password and enter the Admin password NOTE You will be required to enter the Admin password even if you are changing the Operator password 3 Click OK 4 At the confirmation click OK Email Select Email from the Device Configuration menu item to display the current email setup Email 101 ...

Page 102: ...il notification is currently enabled When email notification is disabled the association between events and destination addresses remains valid but the events do not produce email Email notification The mail server used to send out the email SMTP server Some email servers require authentication to send email alerts If required enter a Username and a Password here that are valid on the SMTP server ...

Page 103: ...pdate events for addresses field Or enter a new address directly into the Update events for addresses field 3 Select the event group s to be associated with the addresses and click OK to update the list The updated list is displayed almost immediately in the Events Notified by Email section Test email Click Test to open the Test Email dialog Enter the destination email address and optionally a sub...

Page 104: ...on policy The number denotes the number of previously collected tar files to be retained in each node Number of data sets to be retained After each data collection a zip file containing specified B6000 and system command outputs representing the cluster configuration may be sent This can be enabled or disabled Sending cluster configuration by email enabled SMTP server to send the cluster configura...

Page 105: ...ible before doing anything else to the system such as rebooting or changing a node to maintenance If the active management service moves to another node before the ticket is downloaded it cannot be retrieved from the Web Management Console Table 40 Data collection parameters Description Name The name assigned to a data collection Name Description of data collection Description The state of the dat...

Page 106: ...ing anything else to the system such as rebooting or changing a node to maintenance If the active management service moves to another node before the ticket is downloaded it cannot be retrieved from the Web Management Console IMPORTANT If you are using Internet Explorer as your web browser make sure that following Security configuration options are set If they are not the download will not work as...

Page 107: ...very high server CPU utilization or nearing a quota limit Information Events occurring under normal or non threatening conditions that change the cluster TIP See also the Hardware Problem Report page 92 The columns on the Events page contain the following information Table 41 Events log parameters Description Name The icon in the first column displays the severity of the event This column is also ...

Page 108: ... the hardware elements for example the storage controller In this case the virtual devices on a failing node are able to cause known error or check conditions to be reported to the backup application via the appropriate interface When the service set from the failed node is restarted on the paired node its power on checks will be quicker and simpler since it was stopped in a controlled manner Unco...

Page 109: ...NAS shares will return to availability in the same state as if recovering from a power fail condition The share shall not respond to access requests until it is ready for access A check on the integrity of the data that has been written to the store is carried out as it restarts NOTE Additional steps are required for users running a CIFS server in AD authentication mode see What happens to the GUI...

Page 110: ...plication to handle time outs intelligently To enable emails and alerts An alert is automatically generated if failover takes place The email system should be configured to automatically notify relevant users that this has happened so that appropriate action can be taken To investigate what has caused the node to fail and resolve the issue To check that backup and restore jobs complete successfull...

Page 111: ...Target Libraries The remote site has lost both the host servers and the StoreOnce system New hardware has been purchased and installed and the administrator now wants to recover data to the StoreOnce Backup System and then restore to the host server Before the failure a mapping existed between a Source Library on the remote site StoreOnce Backup System and a Target Library on the Data Center Store...

Page 112: ...lick Start Recovery Wizard 4 At the Select Target Appliance Step select Add the Target Appliance and provide the IP address of the previous replication target device 1 12 Restore processes with replication ...

Page 113: ... configured and click Next If the mapping had been broken and the library has reverted to Non Replicating you can also add a new slot mapping If the Target Library supports multiple library Fan In the library may still be a Replication Target if other mappings exist You can now recover by adding the mapping back to map the unmapped slots to the new Source Library 7 All slots in the Target Library ...

Page 114: ... soon as reverse replication has completed for each slot the data may be recovered to the host using the original backup application 1 1 New backups can now run to the Source Appliance and replication will run normally without further configuration 1 14 Restore processes with replication ...

Page 115: ...alled and the administrator now wants to recover data to the StoreOnce Backup System and then restore to the host server Before the failure a mapping existed between a Source Share on the remote site StoreOnce Backup System and a Target Share on the Data Center StoreOnce Backup System After the failure the Source Share is missing the mapping may or may not still exist Seeding It is possible to rev...

Page 116: ...he first full restore The simplest way to do this is to use a USB disk as described at the beginning of this section It is also possible to recover across the WAN but this may place an unacceptable load on bandwidth or time availability 3 Go to the Replication NAS Mappings page and select the new non replicating share 4 Click Start Recovery Wizard 1 16 Restore processes with replication ...

Page 117: ...ct Add Target Appliance and provide the IP address of the previous replication target device 6 Select the existing Target This is the Target NAS share from which files should be recovered Click Next Recovering a Source Appliance NAS shares 1 17 ...

Page 118: ...at says Non replicating share instead of Replication Target 7 At the Edit Share Mapping step either adopt the mapping that had been configured or create a new mapping and click Next 8 Click Adopt to run reverse replication 1 18 Restore processes with replication ...

Page 119: ...rs and the StoreOnce system New server hardware has been purchased and installed and the administrator now wants to recover data to the server The administrator has not installed a new StoreOnce Backup System and is going to recover data directly to the server from the Data Center StoreOnce appliance over the WAN which will take a long time NOTE The procedure described below retains the ability to...

Page 120: ...ppings removed 1 On the Target Appliance in the Data Center go to the Replication NAS Mappings page select the Target Share and remove the mapping between it and the lost Source Share 2 The Target Share becomes a Non Replicating Share 3 Make sure the backup application is targeting the newly non replicating share and recover the data 4 At this point there is no HP StoreOnce Source Appliance at the...

Page 121: ...Figure 8 Recovery process promoting a target share over the WAN Recovering a Source Appliance NAS shares 121 ...

Page 122: ...numbers will not be recognized by HP Support for warranty use Do not use them Redeeming licenses for Webware When redeeming licenses for replication and additional storage Webware will ask you to provide a serial number The number you should use is the Cluster ID that can be found on the Device Configuration page Bundled license example 1 You have an installation with the minimum configuration whi...

Page 123: ...rage controllers A bundled serial number is applied to the whole couplet Q3 If you now telephone for support with the new couplet what serial number should you quote A3 Because the query relates to the new couplet use the bundled serial number for the new couplet Figure 9 Location of bundled serial numbers Internal network switches rack 1 and rack 2 The bundled serial number for each pair of switc...

Page 124: ...UI There is a separate CLI Reference Guide which you should use for more detailed information However a brief summary of how to access the CLI is also included in this guide The user access is the same as the GUI with the same roles The Admin user has access to all available CLI commands The Operator user can view status and configurations but is not able to make configuration changes Access is vi...

Page 125: ...that failover is enabled To check the status of failover hardware show node status To enable failover if it is off hardware enable failover 3 If failover was enabled check that no service sets have failed over during any reboot sequence To check the status of the service sets hardware show node status To fail them back hardware failback nodeX NOTE You can also use the GUI to failback a node Locate...

Page 126: ...a controlled failover The following sequence is recommended if you wish to reboot a node in a controlled way It fails over the service set before rebooting the node hardware enable failover hardware failover nodeX hardware reboot nodeX Once nodeX has completed rebooted hardware failback nodeX Networking problems The network configuration is probably the most complex aspect of installation It is de...

Page 127: ... and replication Which template did you use Templates 1 and 4 support two subnets so you can have management and data path access on separate subnets However only one gateway is supported For example If the gateway is on the data path subnet you will not be able to access the management functions remotely Network troubleshooting and failover Always disable failover before troubleshooting network c...

Page 128: ...ing prior to the software update process Similarly if a service set is faulty the upgrade may not work in some circumstances Patch and minor update process It is advisable to perform a couple of checks before carrying out the software update process Check that there are no warnings or errors reported on any of the hardware This can be done by logging into the GUI and checking the Hardware Problem ...

Page 129: ...IF during this time Once access returns to the Management VIF check that the process has completed successfully as follows From the CLI Use system show packages to check that all packages are now Installed You should see this line in the output of system show packages nl D2D_Master revision installed From the GUI Check on the B6200 StoreOnce screen to ensure that the software revision number has u...

Page 130: ...be sent by email This can be enabled Sending cluster configuration by email enabled or disabled If enabled you must set the appropriate parameters Note this can be a large package of information SMTP server to send the cluster configuration information SMTP server Email ID from which the cluster configuration email will be sent From Email ID to which cluster configuration will be sent To Data coll...

Page 131: ... be stored Download cannot be permitted when a manual Collect is in progress NOTE It is important to set Security configuration options correctly if you are using Internet Explorer as your web browser If you do not the download will fail without an error message 1 Add https VIF https node1 https node2 2 Enable download Equivalent CLI commands To create a support ticket support create ticket A tick...

Page 132: ...nse to Use key 1 Obtain the unique License to Use key as instructed on the License Entitlement Certificate This is normally from the HP Licensing website at http www webware hp com We recommend that you select the option to save the license to a DAT file The file can also be emailed to the registered license owner s email address or you can use Cut and Paste to copy it to a temporary file IMPORTAN...

Page 133: ...ilures and failures while a single disk is rebuilding This means that one disk can fail within each 6 disk array and the system will continue to function correctly Once the failed disk is replaced the RAID rebuilds automatically RAID disks are used in the Server nodes there are two disks in each node which mirror each other If one fails the system will continue to function correctly The failed dis...

Page 134: ...CRIT The raid set is online however some disks are down and the vdisk is not fault tolerant FTDN The raid set is online and fault tolerant however some of the disks are down FTOL The raid set is online and fault tolerant OFFL The raid set is offline because it using offline initialization or because disks are down and data may be lost QTCR The raid set is in a critical state and has been quarantin...

Page 135: ...n 1 to release the ejector lever Pull out the disk carrier handle 2 and slide the hard drive assembly 3 out of the drive bay Be sure to support the drive when pulling it out of the cage Figure 1 1 Removing the hard drive 3 Replace the failed disk with the new disk Push the hard drive assembly 1 into the drive bay until it stops and press the HDD carrier latch 2 inward until it clicks Figure 12 Ins...

Page 136: ...t the Clear Leftover Disk button and click OK to clear the disk so that it can be used by the HP B6000 Series Backup System Once the disk is cleared its status goes to OK and it is treated as above If several disks fail If more than two disks fail in the same 6 disk array you will lose all data on the couplet and the RAID is not recoverable However if several disk failures are reported at once it ...

Page 137: ...g back in again once services are resumed The B6200 StoreOnce page and all the configuration pages below it in the navigator contain a list of all the configured service sets and their current status In the above example there is a single couplet with two service sets We are interested in the Service Sets information only There is no change to any of the Status information in the lower half of the...

Page 138: ...been resolved and the failed node is available again it must be brought back into the cluster configuration This must be invoked manuallyFrom the Failback this server button on the appropriate Hardware page of the GUI NOTE You can also use the CLI command hardware failback nodeX where X is the node identifier See the HP B6000 CLI Reference Guide for more detail Failover with CIFS Server in AD auth...

Page 139: ... You can only connect to one domain across a couplet The following example illustrates CIFS Server setup for Service Set 1 See CIFS Server NAS page 30 for more information about using this page 2 Create the shares for Service Set 1 and Service Set 2 as described in Shares NAS page 42 The following example shows the shares for Service Set 1 3 The shares will be managed through AD You can access all...

Page 140: ...o it using a backup application NOTE Each backup application has their respective share mount requirements Please refer to your backup application for guidance on using and mounting the share 5 Node 1 fails and Service Set 1 which was running on Node 1 moves across to Node 2 within the couplet This process may take up to 15 minutes to complete During this time the shares running on Service Set 1 g...

Page 141: ...see that shares for both service sets are accessed from the same node in the left hand panel 8 The users group permissions must now be configured for the shares that have moved from Service Set 1 What happens to the GUI during failover 141 ...

Page 142: ...ck is run the Service Sets do not require further configuration However the MMC Console continues to show the failed over shares under Node 2 as well as correctly under the repaired Node 1 Do not use MMC Console to delete the shares of Service Set 1 listed on Node 2 because permission configuration details will be lost 142 Troubleshooting ...

Page 143: ... ports are carried out only from the GUI See VTL Virtual Tape Libraries page 16 Hardware All tasks associated with hardware and system configuration power on off failover and such like are carried out only from the CLI Hardware status details and a Hardware Report can be viewed from the GUI Housekeeping All tasks associated with configuring housekeeping and viewing blackout windows and statistics ...

Page 144: ...es This is carried out only from the CLI See the HP B6000 CLI Reference Guide Shutdown This is carried out only from the CLI See the HP B6000 CLI Reference Guide SNMP All SNMP tasks are carried out only from the CLI See the HP B6000 CLI Reference Guide Support Ticket A Support Ticket can be created collected or deleted from either the GUI or the CLI Users and passwords Users can only be created an...

Page 145: ... It is the most flexible emulation type available however backup application support varies by software vendor F Fibre Channel FC Fibre Channel FC supports network connectivity over fibre optic cabling or copper wiring FC has a different set of standards and network connection protocol to Ethernet and different configuration requirements FC HP StoreOnce Backup Systems may be connected to both a Fi...

Page 146: ...ce from a Linux or UNIX network host NTP Network Time Protocol An Internet protocol used to synchronize the clocks of computers to some time reference R RAID RAID stands for Redundant Array of Inexpensive or Independent Devices which is a data storage scheme that divides data among multiple hard drives increasing data reliability and throughput Replication Replication is a standard term used to de...

Page 147: ...ow to plan the workload being placed on the HP StoreOnce Backup System in order to optimize performance and minimize the impact of deduplication replication and housekeeping operations competing for resources HP StoreOnce B6000 Series StoreOnce CLI Reference Guide PDF This guide describes the CLI commands and how to use them HP B6000 Series StoreOnce Backup System Capacity Upgrade booklet PDF This...

Page 148: ...to equipment or data Provides clarifying information or specific instructions NOTE Provides additional information HP technical support For worldwide technical support information see the HP support website http www hp com support Before contacting HP collect the following information Product model names and numbers Technical support registration number if applicable Product serial numbers Error m...

Page 149: ...ur needs Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e updates After registering you will receive e mail notification of product enhancements new driver versions software updates and other product resources HP websites For additional information see the following HP websites http www hp com http www hp com go ...

Page 150: ...alyst Stores Item Summary tab 53 Catalyst Stores Outbound Copy Jobs tab 57 Catalyst Stores Permissions tab 53 CIFS server authentication 31 configuring 30 CIFS server page 30 CIFS share connecting to 35 creating 33 clear leftover disk 98 CLI running commands 10 cli see web management interface CLI login 124 collect data 105 collects logs 106 command line interface 10 configure email 102 configurin...

Page 151: ...lure 133 hardware pages 95 hardware problem details 92 hardware problem report 92 help obtaining 148 housekeeping blackout windows 86 housekeeping graph 85 housekeeping page 85 HP technical support 148 I Interface Information tab 23 L last written cartridges 24 leave AD domain 39 licensing 132 local settings replication 67 location cartridges 24 login 9 M mapping deleted backup fails 80 max size c...

Page 152: ...71 serial numbers locating 122 server failback 97 share synchronization logging progress 67 shares page 42 slots defining number of 19 software update 128 sorting replication event history 71 source appliance permissions 64 status reporting page 90 system activity 88 status page replication 61 storage space usage report 94 StoreOnce Backup System logging on to CLI 10 logging on to GUI 9 StoreOnce ...

Page 153: ...eplication 72 visible target libraries 28 W web management interface 9 websites customer self repair 148 HP 149 HP Subscriber s Choice for Business 149 product manuals 147 write protect cartridges 24 153 ...

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