Table 39 Support ticket parameters
(continued)
Description
Name
Email ID from which the cluster configuration email will be sent
From
Email ID to which cluster configuration will be sent
To
Data collection
This page provides a log of data collections that have been generated. You can collect a log,
download it and delete it from this page.
IMPORTANT:
When you create a support ticket for the HP B6000 Backup System, it is saved
locally on the node running the active management service at the time of collection. HP recommends
that you download that support ticket as soon as possible, before doing anything else to the system,
such as rebooting or changing a node to maintenance. If the active management service moves
to another node before the ticket is downloaded, it cannot be retrieved from the Web Management
Console.
Table 40 Data collection parameters
Description
Name
The name assigned to a data collection.
Name
Description of data collection.
Description
The state of the data collection. A collection process can be in one of the following states:
COLLECTING, COLLECTED, PARTIALLY_COLLECTED, PACKAGING, DELETING,
DOWNLOADED or FAILED
State
Timestamp when the data was collected.
Date
The initiator of data collection. A collection can be invoked manually or automatically
during a system crash.
Initiator
The size of the data collection.
Size
Support Ticket 105
