8 Troubleshooting, servicing, and
maintenance
Troubleshooting the storage system
Use the references and general guidelines in this section to troubleshoot your HP StorageWorks
All-in-One Storage System.
Operating system problems and resolutions
Use the suggestions below to help resolve operating system issues.
Table 44 Operating system problems
Action
Problem
Scan for viruses with an updated virus scan utility.
Operating system locks up
General protection fault (GPF) occurs. This can occur
when the Microsoft operating system terminates
suddenly with an error, including, but not limited to:
•
Remove any newly installed software or hardware
to verify that they are not the cause.
•
Boot the server in Safe Mode or the last known
good configuration.
•
Miscalculating the amount of RAM needed for an
allocation
If neither of these actions resolves the problem, contact
an authorized service provider. For more information
•
Transferring execution to a segment that is not
executable
about debugging tools or specific GPF messages, see
the Microsoft web site:
http://www.microsoft.com/
whdc/devtools/debugging/default.mspx
.
•
Writing to a read-only or a code segment
•
Loading a bad value into a segment register
•
Using a null pointer
A GPF is immediately identifiable by a blue screen
with white text, and the text may contain information
that identifies the problem.
Follow the information provided in the error log, and
then see the operating system documentation.
Errors are displayed in the error log
Operating system updates
Use care when applying operating system updates (service packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific
fixes from the update, HP recommends that you do not apply the updates.
If you decide to apply an operating system update:
1.
Perform a full system backup.
2.
Apply the operating system update using the instructions provided.
All-in-One Storage System
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Summary of Contents for STORAGEWORKS ALL-IN-ONE STORAGE SYSTEM
Page 14: ...14 ...
Page 34: ...Installing and configuring the server 34 ...
Page 60: ...Storage management overview 60 ...
Page 88: ...Data protection 88 ...
Page 120: ...Troubleshooting servicing and maintenance 120 ...
Page 122: ...System recovery 122 ...
Page 172: ...Microsoft Services for Network File System MSNFS 172 ...
Page 204: ...Index 204 ...