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reference 

guide

hp StorageWorks

1/16 tape SuperLoader

Second Edition (November 2002)

Part Number:  272363-002

This guide provides step-by-step instructions for installation, and is a reference for operation, 

troubleshooting, and future upgrades.

Summary of Contents for StorageWorks 1/16 Tape SuperLoader

Page 1: ... StorageWorks 1 16 tape SuperLoader Second Edition November 2002 Part Number 272363 002 This guide provides step by step instructions for installation and is a reference for operation troubleshooting and future upgrades ...

Page 2: ...of Hewlett Packard The information contained in this document is subject to change without notice Microsoft MS DOS Windows and Windows NT are trademarks of Microsoft Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Hewlett Packard Company shall not be liable for technical or editorial errors or omissions containe...

Page 3: ... Getting Help xiii HP Technical Support xiii HP Storage Website xiii HP Authorized Reseller xiii 1 Overview Front View 1 Mailslot 2 LCD 2 Function Keys 2 Status LEDs 3 On Off Button 3 Magazines 3 Rear View 4 Cooling Fans 4 AC Power Plug 4 Ethernet Connection 5 SCSI Connection 5 Manufacturing Switch 5 Internal View 6 Picker 6 DCA 7 Barcode Reader 7 Supported Software 7 ...

Page 4: ...y Chaining 21 Ethernet Connection 21 Power On 21 Verification 22 Configuration 23 SCSI ID 25 Control Mode 26 Sequential Mode Operation 28 Ethernet 29 SuperLoader IP Address 29 Subnet Mask 32 IP Gateway 33 SNMP Server 33 Time Server 34 Time 35 Security 38 Set Security 38 Set Passwords 39 Lost Passwords 41 3 Tape Cartridge Usage Tape Cartridges Defined 43 Tape Cartridge Maintenance 44 Inspecting Tap...

Page 5: ...s 58 Removing a Magazine Blank 58 Unloading a Magazine 58 Installing a Magazine 60 Loading and Unloading Cartridges 61 Manually Removing a Magazine 62 Changing the Orientation 64 Viewing Status Information 65 SuperLoader Status 65 View Firmware Version 67 View Element Status 68 View Tape Drive Status 70 View Tape Drive Version 70 View Ethernet Information 71 Run Inventory 72 Set Data Compression 7...

Page 6: ...urity Option 87 Set Passwords 88 Update the Firmware 89 5 Tape Drive Cleaning Configuring the Cleaning Tape Location 91 Inserting the Cleaning Tape 92 Storing the Cleaning Tape 92 Ejecting the Cleaning Tape 94 Tape Drive Cleaning Methods 94 Manual Cleaning 94 Auto Clean 95 Software 97 6 Troubleshooting Before Contacting Technical Support 99 Operational Problems 99 Error Messages 100 Diagnostic Tes...

Page 7: ...y 110 Canadian Notice Avis Canadien 111 Class A Equipment 111 Class B Equipment 111 European Union Notice 112 Taiwan Notice 113 Japanese Notice 113 B Electrostatic Discharge Grounding Methods 116 C Specifications Physical Specifications 117 Performance Specifications 117 Power Specifications 118 Environmental Specifications 119 Acoustic and Noise Limits 119 D Upgrading Replacing CRUs Replacing a D...

Page 8: ...Contents viii 1 16 Tape SuperLoader Reference Guide ...

Page 9: ...de provides information to help you Install and configure the SuperLoader Properly use and maintain tape cartridges Operate the SuperLoader Troubleshoot the SuperLoader Upgrade or replace Customer Replaceable Units About this Guide topics include Conventions page x Rack Stability page xii Getting Help page xiii ...

Page 10: ...is manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life Table 1 Document Conventions Element Convention Cross reference links Figure 1 Key and field names menu items buttons and dialog box titles Bold File names application names and text emphasis Italics User input command and directory names and system responses output and messages Monospa...

Page 11: ...es the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of injury from electrical shock hazards do not open this enclosure Any RJ 45 receptacle marked with these symbols indicates a network interface connection WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunication...

Page 12: ...uce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manually handling material Rack Stability Rack stability protects personal and equipment WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the lev...

Page 13: ...ebsite under support http www hp com support Be sure to have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP Storage Website The HP website has the latest information on this product as well a...

Page 14: ...About this Guide xiv 1 16 Tape SuperLoader Reference Guide ...

Page 15: ...er supports a DLT1 tape drive and one or two magazines that can accommodate up to eight cartridges each Front View The mailslot LCD function keys status LEDs On Off button and left and right magazines are visible on the front panel of the SuperLoader Figure 1 SuperLoader front view 1 Left magazine 5 Function keys 2 Mail slot 6 LCD 3 Status LEDs 7 On Off button 4 Right magazine 1 7 2 6 3 4 5 ...

Page 16: ...lot even if both magazines are completely filled LCD The LCD allows you to use the scrolling menu to perform diagnostics and to enter commands Function Keys The function keys allow you to move through the scrolling menu and to make selections Figure 2 Function keys 1 Scroll up Press to move through a menu or number series 2 Escape Press to return to the previous menu or to move backwards on a scre...

Page 17: ...y other functions such as writing to a tape or performing a diagnostic test are interrupted and terminated when you press the On Off button Magazines The magazines contain part of the robotics that move the cartridges inside the SuperLoader The SuperLoader is equipped with one or two cartridge magazines The magazines are removable and each magazine accommodates up to eight cartridges If your Super...

Page 18: ... fan to cool the power supply These fans maintain the acceptable temperature range for the tape drive path and all internal electronics See Appendix C Specifications for details about required specifications AC Power Plug The SuperLoader requires a 110 220 volts AC power connection 1 AC power plug 5 Manufacturing switch 2 Fan 6 SCSI connectors 3 Manual tape eject slot 7 Manual tape eject slot 4 Et...

Page 19: ...Hyper Text Transfer Protocol http You can download firmware updates using ftp and perform administrative tasks including diagnostics using http SCSI Connection The SuperLoader supports both low voltage differential LVD and single ended SE connections A 68 pin VHDCI connector links the SuperLoader to the external host server An LVD connection allows you to have more devices and longer cable length ...

Page 20: ...ed as a single component Figure 5 SuperLoader internal view 1 Picker 2 Drive carrier assembly Picker The picker moves the cartridges from one location to another One motor rotates the picker platform to position the picker arm in front of the drive mailslot or desired magazine Another motor positions the picker arm to retrieve or replace the cartridge The rotation motor engages the arm on a notch ...

Page 21: ...code labels The SuperLoader stores the customized inventory data in its non volatile memory For best performance HP recommends using only HP barcode labels part number C9240 67903 Supported Software The SuperLoader supports Microsoft Windows NT when using a backup application and Windows 2000 both in native mode and with a backup application The SuperLoader is also compatible with most popular bac...

Page 22: ...Overview 8 1 16 Tape SuperLoader Reference Guide ...

Page 23: ...ontrollers are currently supported on the SuperLoader 64 bit 66 MHz Dual Channel Wide Ultra3 SCSI adapter 64 bit 66 MHz Single Channel Wide Ultra 3 SCSI adapter 64 bit Dual Channel Wide Ultra2 SCSI adapter Your SCSI host adapter card must also support the SCSI bus type you use to connect the SuperLoader If you use a LVD SCSI bus use a host adapter card that supports LVD The following cables are sh...

Page 24: ...imum allowable bus length of 39 4 feet 12 meters To determine the cable length of the bus measure the lengths of the SCSI cables connecting each device to that bus and add those lengths together for the total length To that total length add 16 inches 40 64 cm for the internal SCSI cable length Accessories The following accessories are shipped with each SuperLoader Installation poster SCSI host cab...

Page 25: ...lies that collect dust and smoke filled rooms Avoid placing the SuperLoader near printing machines as airborne ink contaminates tape drives Note Excessive dust and debris can damage tapes and tape drives Humidity 20 to 80 relative humidity non condensing Front Clearance about 2 inches about 5 cm from rack door about 6 inches about 15 cm from wall or solid object about 12 inches about 30 cm to inse...

Page 26: ...al injury or damage to the tape SuperLoader if the rack tips over Caution Do not remove the top cover of the SuperLoader during the installation process Removing the top cover could result in damage to the SuperLoader It also causes the SuperLoader chassis to bow and prevents correct installation Caution Make sure that the rack and all equipment mounted in the rack have a reliable ground connectio...

Page 27: ...arked using the template 3 Install two clip nuts into each back rail of the rack in the hole locations marked using the template 4 If there are no devices installed below the SuperLoader use the optional installation rails to help support the SuperLoader during installation a Install four clip nuts at the front of the rack two on each rail Install the first clip nuts two holes below the bottom Sup...

Page 28: ...e curved tabs around the rear rail of the rack 1 d Align the rail so that the holes are over the previously installed clip nuts 2 e Secure with two screws 3 f Attach the other optional mounting bracket using steps b through e Figure 7 Installing the optional installation rails 1 2 3 ...

Page 29: ...ch the two support brackets to the rear of SuperLoader tightening screws until snug Caution Be sure the support brackets are aligned straight with the sides of the SuperLoader for proper installation into the U channel brackets Figure 8 Attaching the SuperLoader support brackets ...

Page 30: ...rough the clipnuts Attach the side of the bracket with only two holes Do not tighten the screws yet Figure 9 Attaching the U channel brackets to the rack 7 Position the SuperLoader in the rack so that each support bracket rests on a U channel bracket Each support bracket slides along the lip of the U channel bracket Figure 10 Positioning the SuperLoader in the rack ...

Page 31: ...ts engage the locking tab on the rear U channel brackets Figure 11 Attaching the SuperLoader to the front of the rack 9 Loosely install a screw in each front clip nut to attach the ears 2 10 Verify that the SuperLoader is level Adjust as needed 11 Tighten the four screws that attach the ears to the front clip nuts 12 Tighten the four screws that connect the U channel brackets to the rear clip nuts...

Page 32: ...t to the front of the rack b Pull the bracket forward and down then push back to release the rear tabs c Remove the rail from the rack Caution To avoid personal injury or damage to the equipment be sure that the optional installation brackets or other properly installed rack options are in place below the SuperLoader at all times Note Be sure to save the optional installation brackets in a safe pl...

Page 33: ...at your cable is long enough to reach from the SuperLoader to the host computer Caution When installing cables be careful not to damage the SCSI pins on the connectors Damaged pins will cause the connection to fail To make the SCSI connection 1 If the host computer is connected to a network check with the system administrator before turning off power 2 Properly power off all peripheral devices con...

Page 34: ...terminator to the remaining port that is on the DCA and then tighten the screws 6 Attach the other end of the SCSI cable to the SCSI host adapter card using the appropriate cable 7 Power on any peripheral devices you powered off in Step 2 Note Do not power on the host computer at this time You must first configure the SuperLoader After you have made the SCSI connection connect the SuperLoader powe...

Page 35: ...the SuperLoader Attach the other end to a 10 100 hub or switch Power On A power cord was supplied with your SuperLoader Carefully inspect it and make sure that it is the correct one for your country or region If the supplied power cord is not correct contact your customer service representative To connect the power cord 1 Make sure that the power switch on the back of the SuperLoader is off the 0 ...

Page 36: ...the SuperLoader it automatically runs a Power On Self Test POST During the POST the right amber LED flashes rapidly After the POST the left green LED illuminates steadily and after approximately three minutes the LCD displays the HP logo Do one of the following If the SuperLoader powers on successfully continue configuring the SuperLoader See Configuration If the SuperLoader does not power on succ...

Page 37: ...uperLoader use the Configuration submenu on the front panel When you first power on the SuperLoader it defaults to no password protection After you set the security option however all the configuration functionality is password protected you need an administrator level password to configure the SuperLoader ...

Page 38: ...re installed To install firmware in other languages see Update Firmware in Chapter 4 Configuration SCSI ID Ethernet Set IP Dynamic DHCP Static Set Subnet Mask Set Gateway Set SNMP Server Set Time Server Time Set Timezone Set Date Time Change Mode Random Sequential Seq Cycle Mode Cleaning Tape Auto Clean Tape Location Compression Security Security Set Password Operator Administrator System Update M...

Page 39: ...nly the SuperLoader requires a SCSI ID Check the IDs on all other SCSI devices that are on the SCSI bus including the SCSI host adapter and select an unused SCSI ID for the SuperLoader The default ID for the SuperLoader is 5 but you can select any unused number between and including 0 and 15 If the factory default SCSI ID 5 is not already being used by another device on the SCSI bus you do not nee...

Page 40: ...ntial Random Mixed or Seq Cycle Mode The default control mode is Random The Sequential mode supports certain backup applications that do not manage media During backup when one cartridge is read or written to the end of the tape the SuperLoader automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to This...

Page 41: ... or highest filled slot If this control mode is not set the SuperLoader stops when the last cartridge available has been used In Seq Cycle Mode the SuperLoader continues to cycle until a user stops it To set the control mode 1 On the main menu scroll to Configuration Figure 19 Main menu 2 Press Enter 3 On the Configuration submenu scroll to Change Mode Figure 20 Select Change Mode 4 Press Enter Th...

Page 42: ...1 no longer appears on the SCSI bus Sequential Mode Operation If you enable the Sequential control mode you must use the Sequential Ops submenu under the Commands menu to operate the SuperLoader after it has been rebooted Start allows you to load the first cartridge Resume allows you to continue if the cycle was stopped Stop stops the cycle To start Sequential Mode operation 1 On the main menu scr...

Page 43: ...must define the following A dynamic or static IP address for the SuperLoader A subnet mask An IP gateway A Simple Network Management Protocol SNMP server A Simple Network Time Protocol SNTP time server or set the time and timezone manually SuperLoader IP Address An Internet Protocol IP address is the address of any device that is attached to a network Each device must have a unique IP address IP a...

Page 44: ...e Ethernet status information see View Ethernet Information To set a dynamic IP address 1 On the main menu scroll to Configuration Figure 22 Main menu 2 Press Enter 3 On the Configuration submenu scroll to Ethernet Figure 23 Select Ethernet 4 Press Enter 5 On the Ethernet submenu scroll to Set IP Figure 24 Set IP 6 Press Enter Status Commands Configuration Diagnostics SCSI ID Ethernet Time Change ...

Page 45: ...P address 1 On the main menu scroll to Configuration See Figure 22 2 Press Enter 3 On the Configuration submenu scroll to Ethernet See Figure 23 4 Press Enter 5 On the Ethernet submenu scroll to Set IP See Figure 24 6 Press Enter 7 Scroll to Static IP See Figure 25 8 Press Enter 9 At each position of the IP address scroll to the correct number and press Enter to advance your cursor Note Use the Es...

Page 46: ...nfiguration See Figure 22 2 Press Enter 3 On the Configuration submenu scroll to Ethernet See Figure 23 4 Press Enter 5 On the Ethernet submenu scroll to Set Subnet Mask See Figure 24 6 Press Enter 7 At each position of the mask address scroll to the correct number and press Enter to advance your cursor Figure 26 Setting the Subnet Mask Note Use the Escape key to backspace to a previous text box i...

Page 47: ...number and press Enter to advance your cursor Figure 27 Setting the gateway address Note Use the Escape key to backspace to a previous text box if necessary When you have set the gateway address the SuperLoader displays Enter to save 8 Press Enter GW changed appears on the display You do not need to reboot the SuperLoader 9 Press Escape or Enter to return to the menu SNMP Server An SNMP server mon...

Page 48: ... to a previous text box if necessary When you have set the server address the SuperLoader displays Enter to save 8 Press Enter SNMP Server changed to appears on the LCD You do not need to reboot the SuperLoader 9 Press Escape or Enter to return to the Ethernet submenu Time Server You can connect the SuperLoader to a server that will supply the correct date and time using Simple Network Time Protoc...

Page 49: ...e SuperLoader displays Enter to save 8 Press Enter Time Server changed to appears on the panel display You do not need to reboot the SuperLoader 9 Press Escape or Enter to return to the Ethernet submenu Time If you cannot access a time server because your server does not support SNTP or for security reasons you can set the time manually If you want to include time changes such as daylight savings ...

Page 50: ... Figure 32 Select Set Timezone 6 Press Enter The timezone screen appears Figure 33 Timezone screen 7 Scroll to set the number of hours difference between your local time and Greenwich Mean Time GMT 8 Press Enter A new timezone screen appears Figure 34 New timezone screen SCSI ID Ethernet Time Change Mode Cleaning Tape Set Timezone Set Date Time Timezone set hrs GMT 0 00 Timezone set mins GMT 0 00 ...

Page 51: ...o Set Date Time Figure 35 Selecting Set Date Time 6 Press Enter The Date Time screen appears with the cursor under the first digit in the second row Figure 36 Date Time screen 7 The first four digits represent the current year For each digit scroll to the correct number and press Enter to advance your cursor Note Use the Escape key to backspace to a previous text box if necessary 8 The next two di...

Page 52: ...der includes a security option to password protect the SuperLoader s functionality The default security setting is Off meaning that no password is required However you can enable the security option so that users must enter a password to access functionality Set Security When you first power on the SuperLoader the security option is set to Off Use the following procedure to enable the security opt...

Page 53: ...perations on the SuperLoader are password protected to ensure data integrity You can set passwords at the administrator level and at the operator level Operator level users have access to the Commands and Status menus Administrator level users have access to all functionality Passwords must be exactly six numbers long The default password is 000000 To set a password 1 On the main menu scroll to Co...

Page 54: ...ter again A text box appears above the first asterisk 10 In the text box scroll to the first number of the password 11 Press Enter The text box above the asterisk disappears and another text box appears above the next asterisk 12 Repeat steps 10 and 11 to enter the remaining numbers of the password Note Use the Escape key to backspace to a previous text box if necessary When you have entered six n...

Page 55: ...ully Changed appears on the LCD 14 Press Enter The Operator and Administrator options reappear You can either enter another password or press Escape or Enter to return to the main menu Lost Passwords If you forget the administrator level password you cannot enter a new password You must call your customer service representative ...

Page 56: ...Installation and Configuration 42 1 16 Tape SuperLoader Reference Guide ...

Page 57: ... 1 16 Tape SuperLoader uses DLTtape IV tapes DLTtape IV cartridges contain a DLTtape which provides a storage capacity of up to 40 GB native per cartridge The tape cartridge shell is charcoal and has no pattern Note The DLT1 tape drive automatically unloads any other cartridge types and any cartridges that have an unrecognized format Figure 43 DLTtape IV cartridge ...

Page 58: ...ical damage Look for broken or missing parts 3 Gently shake the tape cartridge Listen for any rattling or sounds of loose pieces inside the cartridge 4 If you hear anything do not use the cartridge 5 Hold the tape cartridge so that the end that is inserted into the tape drive is facing you On the left side of the tape cartridge you should see a small plastic tab This is the left reel lock and can ...

Page 59: ...nd drive gear from meshing Do not touch or allow direct contact with tape or tape leader Dust or natural skin oils may contaminate the tape and impact tape performance Do not expose the tape cartridge to moisture or direct sunlight Do not expose cartridges to extreme temperatures or humidity Refer to the documentation that comes with your tape media for appropriate operating and storage temperatur...

Page 60: ... physical shock Storing Tape Cartridges To store tape cartridges properly Never stack more than five tape cartridges When placing tape cartridges in archival storage make sure you stand each tape cartridge vertically Store tape cartridges in their plastic containers and in the environmental conditions recommended in your tape media documentation If storage and or transportation of a tape cartridge...

Page 61: ...he tape cannot be overwritten nor can additional data be appended to the tape When you disable write protection existing data on the tape can be overwritten and additional data can be appended Note Before loading a cartridge into your SuperLoader make sure that you set the write protect switch to the desired position Figure 44 Write protect switch 1 Write protected An orange indicator appears abov...

Page 62: ...ch to the left Visible Data cannot be written to the tape Existing data on the tape cannot be overwritten Additional data cannot be appended to the media Write Enabled with the hub facing down and the write protect switch facing you as shown in Figure 44 slide the switch to the right Not visible Unless the cartridge is write protected via software Data can be written to the tape Existing data on t...

Page 63: ... SCSI bus connects the SuperLoader to the host server and the backup software You can perform any functions contained in the backup software Front Panel Components The front panel includes a blue backlit liquid crystal display LCD four function keys scroll up scroll down Enter and Escape and two LEDs Function Keys Use the function keys to navigate through the menu and select options Use the up and...

Page 64: ...ion key to display the top level menu The four menus displayed on the LCD are circular menus you can scroll through the options using either the up or down scroll buttons The first menu you access on the front panel contains the top level menu items Each item in turn contains submenus Table 3 Indicator Activity Indicator State Operating Condition Left green On Slow Flash Fast Flash SuperLoader and...

Page 65: ...c Tests Error Logs Halt Test Self Test Health Test Picker Test Magazine Test Inventory Test Drive Read Write SCSI ID Autoloader Eject Ethernet Set IP Dynamic DHCP Static IP Set Subnet Mask Set Gateway Set SNMP Server Set Time Server Time Set Date Time Set Time Zone Change Mode Status Random Sequential Seq Cycle Mode Cleaning Tape Auto Clean Cleaning Tape Location Compression Security Security Set ...

Page 66: ...ts To set a password see the section Set Passwords in Chapter 2 When a password has been entered all password protected functionality is available until the user logs out If you do not use the front panel for a period of time the logo reappears on the LCD When the logo reappears the SuperLoader has automatically logged you out You will have to re enter your password to access the menu functionalit...

Page 67: ...ses to perform the operation For example if you try to load a cartridge through the mailslot to the drive but the drive already contains a cartridge the mailslot does not unlock If you try to unload a cartridge from the drive while the SuperLoader is writing to the tape your command is ignored Inserting a Single Cartridge Use the mailslot to load a single cartridge into the SuperLoader You must en...

Page 68: ...ommand submenu scroll to Enter 4 Press Enter 5 On the Enter submenu scroll to To Location 6 Press Enter A map of all the magazine slots appears Occupied slots are indicated by an asterisk 7 Scroll to the slot where you want to store the cartridge 8 Press Enter After Load cartridge appears on the LCD a countdown appears You have 20 seconds to load a cartridge through the mailslot before it relocks ...

Page 69: ...pied slots are indicated by an asterisk Note If you select an empty location Task Picker SRVO No src mag appears on the LCD Choose a different location 6 Press Enter 7 Under To scroll to the location to which you want to move the cartridge Occupied slots are indicated by an asterisk Note If you select a location that is already occupied Task Picker SRVO Dest Full appears on the LCD Choose a differ...

Page 70: ... Barcode A barcode label appears 8 Scroll to the label that corresponds to the cartridge you want to unload 9 Press Enter An hourglass appears on the LCD as the cartridge you want is ejected from the mailslot Wait until the hourglass disappears from the LCD before pulling out the cartridge To eject a cartridge by location 1 On the main menu scroll to Command 2 Press Enter 3 On the Command submenu ...

Page 71: ...drive 1 On the main menu scroll to Command 2 Press Enter 3 On the Command submenu scroll to Eject 4 Press Enter 5 On the Eject submenu scroll to Cartridge 6 Press Enter 7 Scroll to From Drive 8 Press Enter An hourglass appears on the LCD as the cartridge you want is ejected from the mailslot Wait until the hourglass disappears from the LCD before pulling out the cartridge Note After ejecting a sin...

Page 72: ...Figure 47 Removing a magazine blank Unloading a Magazine When you want to remove several cartridges at once unload the magazine s first To unload a magazine 1 On the main menu scroll to Command 2 Press Enter 3 On the Command submenu scroll to Eject 4 Press Enter 5 On the Eject submenu scroll to Right Magazine or Left Magazine 6 Press Enter You will hear a distinctive popping sound as the appropria...

Page 73: ... removing the magazine from the SuperLoader supporting the entire length of the magazine 7 Grasp the magazine by the handle with one hand and slide it out supporting it underneath with the other hand Note Once you eject a magazine you must fully remove it or fully re install it before powering off the SuperLoader Figure 48 Removing a magazine ...

Page 74: ...into the magazine bay Make sure you position the magazine correctly it should slide smoothly Caution Be sure that you install only a left oriented magazine in the left bay and a right oriented magazine in the right bay Figure 49 Installing a magazine 3 The magazine is correctly installed when you feel it click into place and the front is flush with the front panel Left Mag Inserted or Right Mag In...

Page 75: ...d a cartridge into the magazine 1 Center a slot within one of the six openings on the side of the magazine 2 Properly orient the cartridge Note There is a keying feature in each slot that only lets you fully insert the cartridge one way 3 Fully insert the cartridge into the slot When pushing the cartridge into the slot you will feel slight resistance until the cartridge is properly seated into the...

Page 76: ...Manually Removing a Magazine To remove a magazine manually 1 Place the SuperLoader on a flat stable surface 2 Locate the small rectangular opening on the back of the SuperLoader behind the magazine that you want to remove Figure 51 Manually removing a magazine 2 1 ...

Page 77: ... right magazine slide the tool to the right On a left magazine slide the tool to the left You will feel resistance as the tool presses against the latch Press hard enough to release the latch Figure 52 Inside release latch When you release the latch the magazine pops forward so that the front of the magazine is no longer flush with the front panel 5 With one hand grasp the magazine by the handle a...

Page 78: ...ientation of a magazine 1 Remove the two screws that attach the handle to the front of the magazine Figure 53 Removing the screws 2 Unsnap the handle carefully ensuring you do not break the hinge 3 Rotate the handle 180 degrees so that what was the top of the handle is now the bottom 4 Rotate the magazine 180 degrees so that what was the front of the magazine is now the rear ...

Page 79: ...andle securely to the magazine Viewing Status Information From the scrolling menu you can view the following information SuperLoader status Firmware version Element status Tape drive status Tape drive version Ethernet information System performance SuperLoader Status The SuperLoader status provides information about Whether a magazine is installed or not SCSI connection activity 1 2 ...

Page 80: ...tus submenu scroll to SuperLoader Info Figure 56 Select SuperLoader Info 4 Press Enter 5 On the SuperLoader Info submenu scroll to Status Figure 57 Select Status 6 Press Enter A list of messages similar to the following screen appears Figure 58 SuperLoader status message Status Commands Configuration Diagnostics Autoloader Info Drive Info Ethernet Info Status Version Element Status Magazines L R L...

Page 81: ...LINE The SuperLoader SCSI connection is active OFFLINE The SuperLoader SCSI connection is not active Drive ONLINE The drive SCSI connection is active OFFLINE The drive SCSI connection is not active Mode Random Default The SuperLoader is operating in Random mode Mixed The SuperLoader is operating in Mixed mode Sequential The SuperLoader is operating in Sequential mode Seq Cycle Mode The SuperLoader...

Page 82: ...ent s status 1 On the main menu scroll to Status See Figure 55 2 Press Enter 3 On the Status submenu scroll to SuperLoader Info See Figure 56 4 Press Enter Table 5 SuperLoader Version Messages Firmware The number indicates the firmware version EDC The number indicates the Error Detection Code that was generated when the firmware was installed The SuperLoader uses this number to verify that the fir...

Page 83: ...nter The Element Status screen appears displaying the barcode label for that cartridge if an inventory has previously been run A move command also appears on the screen Figure 62 Element status screen a If you want to move the cartridge scroll until the location you want to move to appears under TO then press Enter b If you do not want to move the cartridge press Escape Drive ADI285 Mailslot Picke...

Page 84: ...View Tape Drive Version To view the tape drive version 1 On the main menu scroll to Status See Figure 55 2 Press Enter 3 On the Status submenu scroll to Drive Info See Figure 56 4 Press Enter 5 On the Drive Info submenu scroll to Version See Figure 57 Table 6 Tape Drive Status Messages SCSI ID The number indicates the SuperLoader SCSI ID number Loader LUN The number indicates the Logical Unit Numb...

Page 85: ... 4 Press Enter A list of messages similar to the following screen appears Figure 65 View Ethernet information Table 7 Tape Drive Version Messages Product Type The number indicates the type of product installed DLT1 Policy Version The number indicates the version of the policy processor for the tape drive typically the tape drive firmware version Servo Version The number indicates the servo process...

Page 86: ...rcodes on all the cartridges present Set Data Compression You can set the SuperLoader to write data to the tape in its native uncompressed format or to compress it Compressing the data means that the SuperLoader can typically write twice as much data to the same amount of tape Actual compression may vary depending on the type of data being backed up Compression also increases the performance of th...

Page 87: ...n unchanged press Escape b To change the compression option press Enter Update Firmware SuperLoader firmware can be updated using HP Library and Tape Tools LTT Complete instructions and download of LTT are available at http www hp com support tapetools You can also update the SuperLoader firmware via the Ethernet port using the Web Administrator Firmware images for the Web Administrator can be fou...

Page 88: ... proxy server settings in your browser are disabled Figure 68 Web Administration Home Page Default Password The default user ID is guest The default password is guest See Set Security Option in this chapter for information on changing the user ID and password Status information appears on the right side of the home page and every page of Web Administration The menu headings also appear at the top ...

Page 89: ... you have set the options you click a Submit button to implement the new settings Next to all Submit buttons is a Reset button The Reset button does not reset the SuperLoader to its default settings it just clears the settings in the option so that you can change them View Status Information To view status information from Web Administration you only have to open it You do not need to execute any ...

Page 90: ...k Commands 2 From the drop down menu under Move tape from select the current location of the tape you want to move Note You can also click the slot on the graphic to select it 3 From the drop down menu under To select the location to which you want to move the tape 4 Click submit Figure 70 Moving tapes using Web Administration ...

Page 91: ...ministration page click Commands 2 On the Commands page click Inventory Set to Home If the SuperLoader is not able to successfully execute a move or inventory command try executing a HOME command and then retry the move or inventory command again The HOME command resets the SuperLoader as a means to help the SuperLoader recover from an unknown internal condition You should very rarely need to use ...

Page 92: ...hen an error message appears in the status information you may need to run a diagnostic test To run a diagnostic test 1 On any Web Administration page click Diagnostics 2 From the Test drop down menu select the diagnostic test that you want to run 3 Click submit 4 While the test is running you can view the status of the test by clicking View Status To refresh the status information click the Back ...

Page 93: ... such as daylight savings time you must set those manually when they occur To set the time zone 1 On any Web Administration page click Configurations 2 From the first drop down list next to Time Zone select the number of hours difference between your local time and Greenwich Mean Time GMT 3 From the second drop down list next to Time Zone select the number of minutes difference between your local ...

Page 94: ...page click Configurations 2 From the month drop down list select the current month 3 From the day drop down list select the current day 4 From the year drop down list select the current year 5 In the hour text box type the current hour in 24 hour format 6 In the minute text box type the current minute 7 Click submit ...

Page 95: ... ID you can do so from the Web Administration tool To change the SCSI ID 1 On any Web Administration page click Configurations 2 From the drop down list under SCSI ID click the number to which you want to set the ID Figure 73 Setting the SCSI ID 3 Click submit You must reboot the SuperLoader before the new SCSI ID takes effect ...

Page 96: ...ode To set the control mode 1 On any Web Administration page click Configurations Under Mode the current mode is selected Figure 74 Setting the Control Mode 2 To change the mode click a different option 3 Click submit You must reboot the SuperLoader before the new mode takes effect ...

Page 97: ...ck Configurations 2 If a checkmark appears in the box next to Compression compression is enabled To disable compression click the box to remove the checkmark 3 If no checkmark appears in the box next to Compression compression is disabled To enable compression click the box to enter a checkmark 4 Click submit Figure 75 Setting the compression ...

Page 98: ...on If a slot has not been designated the box is empty To set the cleaning tape slot 1 On any Web Administration page click Configurations 2 From the drop down list next to Cleaning Cartridge Location select the number of the slot in which you want to store the cleaning cartridge 3 Click submit Figure 76 Cleaning Tape If you want to set the Auto Clean option use the following procedure To clean the...

Page 99: ...ext to Enable Auto Clean the option is disabled To enable Auto Clean click the box to enter a checkmark 3 Click submit Set Ethernet Configurations When you originally installed the SuperLoader you set the Ethernet connections through the front panel However you can change them through the Web Administration tool To change the Ethernet configurations 1 On any Web Administration page click Configura...

Page 100: ...P the permanent IP address option is enabled To change a permanent IP address in the IP address fields type in the new address using your Tab key to move from box to box 5 To set the IP address from a permanent address to a dynamic address click the box next to DHCP and delete the IP address from the IP address fields 6 To change the IP address of the subnet mask gateway SNMP server or the time se...

Page 101: ...of password protection see Security To set the security option 1 On any Web Administration page click Configurations 2 On the secondary menu click Security Figure 78 Security option 3 If a checkmark appears in the box next to Security the security option is enabled To disable the security option click the box to remove the checkmark If no checkmark appears in the box next to Security the security ...

Page 102: ...word 1 On any Web Administration page click Configurations 2 On the secondary menu click Security 3 From the drop down list next to User Type select Administrator or Operator 4 In the Username field enter a username 5 In the Password field enter the password 6 In the Verify Password field re enter the password 7 Click submit You can reset the operator password for the front panel from Web Administ...

Page 103: ...e click Updates Figure 79 Get system updates 2 Click Browse 3 Navigate to the location of the firmware update 4 Click submit The SuperLoader automatically uploads the new code and updates the firmware Note A message displays on the LCD to indicate that the update is complete Do not power cycle the SuperLoader until this message displays ...

Page 104: ...SuperLoader Operation 90 1 16 Tape SuperLoader Reference Guide ...

Page 105: ...as needed Use a cleaning tape to clean your tape drive The DLTtape cleaning tape looks just like a DLTtape IV cartridge except that its shell is beige Configuring the Cleaning Tape Location Before inserting the cleaning tape you must configure the cleaning tape location 1 On the main menu scroll to Configuration 2 Press Enter 3 Scroll to Cleaning Tape 4 Press Enter 5 Log in as Administrator 6 Scro...

Page 106: ...You have 20 seconds to insert the cleaning tape through the mailslot before it relocks Push the cartridge in When prompted press Enter The system accepts the tape If you try to load a cleaning tape through the mail slot without having configured a cleaning slot the SuperLoader rejects the tape 8 Once you insert the cleaning tape through the mailslot do one of the following Proceed directly to manu...

Page 107: ...e submenu scroll to Cleaning Tape Location 4 Press Enter 5 Log in as Administrator A map of all the magazine slots appears Note When a map of the magazine slots appears on the display an asterisk indicates a slot occupied by a data cartridge and an exclamation point indicates a slot occupied by a cleaning cartridge Figure 80 Magazine slot map 6 Scroll to the slot where you want to store the cleani...

Page 108: ...d 2 Press Enter 3 On the Command submenu scroll to Cleaning Tape 4 Press Enter 5 Log in as Operator 6 On the Cleaning Tape submenu scroll to Eject Cleaning Tape 7 Press Enter The SuperLoader ejects the cleaning tape from the mailslot Tape Drive Cleaning Methods You can clean your tape drive in three ways Manual Cleaning Auto Clean Software Manual Cleaning If neither Auto Clean nor the backup softw...

Page 109: ...ot 8 On the main menu scroll to Command 9 Press Enter 10 On the Command submenu scroll to Cleaning Tape 11 Press Enter 12 Log in as Operator 13 On the Cleaning Tape submenu scroll to Unload from Drive 14 Press Enter The SuperLoader removes the cleaning tape from the tape drive 15 When you have finished manually cleaning the tape drive do one of the following Store it to its magazine slot see Stori...

Page 110: ...e tape drive Cleaning Drive The cleaning cartridge is running in the tape drive Unloading Cleaning Cartridge The SuperLoader is returning the cleaning tape to its magazine slot Note If you enable Auto Clean make sure the cleaning option in your backup software is turned off Before you enable the AutoClean option you must designate which slot contains the cleaning cartridge and load the cleaning ca...

Page 111: ... the software monitors drive cleaning If your application software supports automatic cleaning store a cleaning cartridge in the slot specified by the application Note If automatic cleaning is enabled in your application software make sure the Auto Clean option is disabled on the SuperLoader either via the LCD front panel or Web Administration ...

Page 112: ...Tape Drive Cleaning 98 1 16 Tape SuperLoader Reference Guide ...

Page 113: ...ause and suggested action for each performance problem you may encounter Table 9 Suggested Actions for Performance Problems Problem Probable Cause Suggested Action Front Panel does not display information The connection to the LCD has failed Use the Web Administration tool to troubleshoot the error SuperLoader is operating slowly The SuperLoader is incorrectly configured for the operating system G...

Page 114: ... Administration If an error message appears follow the procedures listed in Table 10 to try and resolve the problem Table 10 Error Messages Error Message Description Suggested Repair 00 25 General software flags Power cycle the SuperLoader and run the Health test Check HP website for firmware updates Contact HP customer support 26 Message Send ID error Check SCSI Bus cables and terminators Check h...

Page 115: ... element status Check host device driver Check host application Power cycle SuperLoader Repeat checks after power cycle Contact HP customer support 2B 2F Firmware tables and stacks invalid Power cycle the SuperLoader and run the Health test Check HP website for firmware updates Contact HP customer support 30 Post Failure Contact HP customer support 31 38 System Monitoring type events Power cycle t...

Page 116: ...s or other matter placed anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pieces of media fail contact HP customer support 3F Unload error Verify cartridge does not have labels or other matter placed anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pie...

Page 117: ...r continues contact HP customer support A6 Source magazine missing Verify the magazine is installed correctly into the SuperLoader Remove and insert the magazine again Run the Health test Try a second magazine if possible Power cycle the SuperLoader Replace the magazine Contact HP customer support A7 Destination magazine missing Verify the magazine is installed correctly into the SuperLoader Remov...

Page 118: ...er If error continues contact HP customer support A9 Picker full Look in the front of the SuperLoader and confirm the picker is full Set the SuperLoader to Home using Web Administration Command page Run the Health test Power cycle the SuperLoader Contact HP customer support if the problem continues and prevents normal operations AA Picker cartridge sensor error Perform calibration and confirm cali...

Page 119: ...information event No action required B0 BF Error events related to the picker not rotating or translating correctly Run the Picker test Run the Health test Power cycle the SuperLoader Contact HP customer support C0 Unknown motor error Run calibration test Run the Health test Power cycle the SuperLoader Contact HP customer support D0 Magazine solenoid bad Remove and insert each magazine Power cycle...

Page 120: ...push the cartridge forward into the magazine slot There may be a need to slightly rotate the picker to get the cartridge to move forward Power back up install the removed magazine and run the Health test If the cartridge cannot be unjammed remove the SCSI Ethernet and power cables from the SuperLoader and remove the SuperLoader from the cabinet With the SuperLoader resting flat on a table remove t...

Page 121: ...ne element Verifies drive communication and ability to move a cartridge to and from the drive Verifies that a cartridge can be moved to and from the mail slot Picker Performs a full picker translation calibration Performs a full picker rotation calibration Magazine Performs left and right magazine calibration Verifies successful slot movement Inventory Takes a snapshot of the current labels record...

Page 122: ...Troubleshooting 108 1 16 Tape SuperLoader Reference Guide ...

Page 123: ...indicating the interference potential of the device as well as additional operating instructions for the user The rating label on the device shows which class A or B the equipment falls into Class B devices have an FCC logo or FCC ID on the label Class A devices do not have an FCC logo or FCC ID on the label Once the class of the device is determined refer to the following corresponding statement ...

Page 124: ...e following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications The FCC requires the user to be notified that any changes or modifications made t...

Page 125: ...roduct refer to the Part Series or Model number found on the product Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B Equipment This Class B digital apparatus mee...

Page 126: ...this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN 55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 Power Line Harmonics EN61000 3 3...

Page 127: ...Regulatory Compliance Notices 113 1 16 Tape SuperLoader Reference Guide Taiwan Notice Japanese Notice ...

Page 128: ...Regulatory Compliance Notices 114 1 16 Tape SuperLoader Reference Guide ...

Page 129: ...ces This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid...

Page 130: ...e in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equip...

Page 131: ...thout media 50 lb 22 68 kg Table 13 Performance Specifications Initialize element status 90 seconds typical Mean cartridge cycle time 20 seconds Mean cartridge load time 10 seconds Avg load time after placing cartridge in drive 59 seconds typical Max transfer rate 3 MB sec native Storage Capacity DLT1 1280 GB compressed Note Assumes typical 2 1 compression of data Actual compression may vary depen...

Page 132: ... Hz system 3 0 A RMS for 230VAC Power consumption 60 Hz system 75W 50 Hz system 80W Line discontinuities Voltage surges 500 volts at nominal line voltage Pulse width 100 ns Rise Time 5 ns Repetition Rate 1 Hz Common and differential mode positive and negative polarity Line Discontinuities Voltage spikes 1 5 kV at nominal line voltage Pulse Width 1 microsecond Rise Time 25 ns Repetition rate 1 Hz C...

Page 133: ...er hour Non Operating 20ºC 68ºF per hour Humidity Operating 20 to 80 non condensing Non Operating 10 to 90 non condensing Gradient 10 per hour Wet Bulb Operating 26ºC 78 8ºF max Non Operating 29ºC 84 2ºF max Altitude Operating 500 to 10 000 feet 152 to 3 048 meters Non Operating 500 to 30 000 feet 152 to 9 144 meters Table 16 Acoustic and Noise Limits Specification Operating Storage or Non operati...

Page 134: ...Specifications 120 1 16 Tape SuperLoader Reference Guide ...

Page 135: ...You will need a Phillips screwdriver to replace a DCA Removing a DCA Before you replace the SuperLoader DCA you must turn off power to the SuperLoader and disconnect the power and SCSI cables from the back of the DCA You must also make sure the tape drive does not contain a cartridge To unload a tape from the tape drive see Move a Single Cartridge or Eject a Single Cartridge in Chapter 4 If the Su...

Page 136: ...erLoader Reference Guide To remove the DCA 1 Power off the SuperLoader 2 Disconnect all cords and cables from the back of the DCA 3 Remove the four screws anchoring the DCA to the chassis Figure 81 Removing the screws on the rear of the chassis ...

Page 137: ... one hand grasp the DCA handle and slide it backward to remove Place your other hand under the DCA to support it and prevent it from falling Figure 82 Removing the DCA Caution Avoid touching the exposed board on the bottom of the DCA Figure 83 Board on the bottom of the DCA ...

Page 138: ...d touching the exposed PCBA on the bottom of the DCA 3 Slide the DCA into the DCA bay 1 Make sure you position DCA correctly it should slide smoothly Figure 84 Installing the DCA 4 Install the four screws that secure the DCA to the chassis 2 Tighten firmly 5 Make sure the power switch on the back of the DCA is off the 0 is pressed then connect the power cord and SCSI cable 6 On the power switch on...

Page 139: ...dous radiation exposure To install a barcode reader 1 Remove the magazine or magazine blank in the right magazine bay 2 Power off the SuperLoader 3 Remove the top cover of the SuperLoader There are four screws in the back and two screws in the front 4 In the barcode reader bay on top of the picker a plastic blank protects the electronics Loosen the screw attached to the blank Figure 85 Barcode rea...

Page 140: ...reader bay there is a small flex cable Pull the flex cable up gently to straighten it Figure 86 barcode reader bay and flex cable 7 Remove the barcode reader from its packaging Caution Do not touch the mirror on the barcode reader Touching the mirror can cause the reader to malfunction ...

Page 141: ... ZIF connector Figure 87 barcode reader ZIF connector and strain relief mechanism 9 Seat the end of the flex cable into the ZIF connector as far as it will go The top of the cable must face the top of the barcode reader Figure 88 Flex cable and barcode reader showing the correct orientation 10 Tighten strain relief mechanism on ZIF connector ...

Page 142: ...ure the washer on the attached screw is on the outside of the bay Figure 89 Barcode reader being inserted correctly into bay 12 Tighten screw until secure being careful not to overtighten 13 Replace top cover on SuperLoader 14 Power on the SuperLoader The SuperLoader automatically detects the presence of the barcode reader 1 2 ...

Page 143: ...ng single 53 moving 55 using 53 cleaning auto 96 manual 94 cleaning tape ejecting 94 inserting 92 storing 92 configuration menu 24 control mode setting 26 conventions document x equipment symbols xi text symbols x cooling fans 4 D daisy chaining 21 date setting 37 DCA described 6 installing 124 removing 121 replacing 121 default password 52 74 document conventions x E element status 68 equipment s...

Page 144: ... verification 22 IP address dynamic setting 30 setting permanent 31 IP gateway 33 L LCD 2 50 LEDs defined 50 status 3 length rackmount 117 logout 52 M magazine changing orientation 64 illustrated 3 installing 60 unloading 58 mailslot described 2 inserting cartridge 54 P password default 52 74 lost 41 setting 39 performance problems 99 picker 6 power AC plug 4 switch 3 switching on 21 R rack stabil...

Page 145: ...ing 45 storing 46 transporting 46 type to use 43 tape drive cleaning 94 status 70 version 70 technical support HP xiii temperature non operating 119 operating 119 text symbols x time server 34 time changing 35 time setting 37 U updating firmware 73 W warning rack stability xii symbols on equipment xi Web Administration accessing 74 default password 74 websites HP storage xiii weight rackmount 117 ...

Page 146: ...Index 132 1 16 Tape SuperLoader Reference Guide ...

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