HP ProLiant ML100 Series, User Manual

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Technical support
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html ).
For HP technical support:
In the United States, for contact options see the
•
Contact HP United States webpage
( http://welcome.hp.com/country/us/en/contact_us.html ). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www.hp.com/hps ).
•
In other locations, see the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html ).
re you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
Befo
•
Product identification number
•
Cust m
HP p
for gr ective parts replacement. If during the diagnosis period HP (or HP
rvi
part,
•
parts, you will be charged for the travel and labor costs of this service.
•
Product model name and number
•
Applicable error messages
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
o er Self Repair
roducts are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
eater flexibility in performing def
se ce providers or service partners) identifies that the repair can be accomplished by the use of a CSR
HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Mandatory —Parts for which customer self repair is mandatory. If you request HP to replace these
Technical support 90